Overall Review of Lemont Nursing & Rehab Center
differentiator
18 reviews mention this
Rehab therapy gets strong praise
Physical and occupational therapy are the most consistently praised services in residents' stories.
A recurring theme is that therapy staff help residents make progress, with families describing improved mobility after stays focused on physical therapy and related rehab. Several reviews also credit specific therapists or the therapy department for communication and hands-on support, including encouragement to push through limits while listening to needs. A smaller number of negative reviews complain that rehab care was unsafe or insufficient, but even those reviews often acknowledge that the therapy department can be a brighter spot than day-to-day nursing. Overall, the rehab experience is the service residents mention most when describing what went well.
common
32 reviews mention this
Staff attentiveness is mixed
Residents describe caring, responsive moments from many staff members, alongside inconsistent support at times.
Many reviews are positive about nurses, CNAs, social workers, and other staff being friendly, helpful, and attentive to comfort and questions. Others describe difficulty getting help quickly through call bells, and some report hostile or dismissive interactions when concerns were raised. Even within negative experiences, a few reviews single out particular employees as professional and kind, suggesting results vary by person and shift. The community also appears to have dedicated staff support in activities and case planning in several accounts, which families mention as reassuring.
caveat
26 reviews mention this
Food quality and delivery vary
Dining quality and whether meals arrive on time is a frequent point of disagreement.
Some residents and families describe meals as decent or even better than expected, and a few mention specific positives like homemade soups or decent variety. Others strongly criticize food as cold, bland, or “prison” style, and multiple reviews say meals can arrive late or not match what was ordered. Several complaints also focus on how food is delivered within the facility, including food arriving in wings later than expected or arriving without proper preparation for residents who need pureed diets. Overall, dining shows up as one of the most inconsistent parts of the day-to-day experience.
common
20 reviews mention this
Cleanliness is a clear split
Residents commonly comment on cleanliness, with many finding it tidy and some reporting unhygienic conditions.
A number of reviews praise the facility as clean, sometimes noting no odors and well-kept rooms and common areas. Others describe stronger concerns, including rooms smelling of urine, dirty linens, and items left unchanged, as well as general messiness during visits. A few neutral accounts mention cleanliness as fair but not as clean as they would like. Taken together, cleanliness shows up as something families notice quickly—either as a comfort point or a reason for major concern.
caveat
21 reviews mention this
Call bells and care safety draw complaints
Several reviews raise serious concerns about timely assistance, medication handling, and neglect.
Some reviews report delays when calling for help, including call buttons that appear to be out of reach or staff not returning for extended periods. Others describe incidents involving medication management errors, dehydration, and lapses in basic care such as repositioning, bathing, or keeping residents comfortable. A smaller set of reviews describe unsafe situations during mealtimes or difficulties coordinating care after hospital discharges. Even among those who otherwise report good experiences, the most severe negative feedback centers on the reliability of nursing support when residents need help.
common
10 reviews mention this
Activities and social time stand out
Residents frequently mention daily activities and social events like Bingo.
Reviews commonly highlight activities staff and resident-centered events, with families describing multiple social events throughout the day and specific favorites such as Bingo. Some accounts also mention a broader set of scheduled activities, including day trips and resident-run options, which contribute to engagement during stays. There are also a few complaints that activities may not address the bigger daily care needs, but the activities team is repeatedly credited for bringing structure and social connection.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
173 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Chicago Midway (14 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Cozy garden setting with restaurant-style dining and comprehensive care services.
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