Roma Home Care in Lemont, IL

Pros

• Roma Home Care has a very homey atmosphere.
• Roma is excellent at all aspects of home care.
• Roma's staff handles every situation flawlessly.
• Roma Home Care provides home-cooked meals.
• A physical therapist visits the facility twice a week.
• The Communion Lady visits on Fridays to administer the sacrament.
• The reviewer recommends Roma Home Care's services.
• Roma Home Care keeps residents well taken care of.

Cons

• The reviewer notes the facility is much more expensive than others, with private rooms costing about $2,000 more and basement rooms being offered for additional cost.
• The reviewer says that once residents are in the basement, staff have to come down to provide care, which they view as inconvenient.
• The reviewer claims residents are put to sleep around 6–7 pm and not attended to again until the next morning.
• The reviewer states that communication can be difficult.
• The reviewer reports substandard care, noting three Stage 2 pressure ulcers despite the use of a wedge to bolster the resident.
• The reviewer describes the owner as uncooperative and greedy, unwilling to provide a current meds list and refusing a refund of an $8,000 deposit.
• The reviewer mentions a mouse infestation, reused cups and straws with apparent bacterial growth, and multiple UTIs among residents.
• The reviewer characterizes the agency as HORRIBLE and unprofessional, with caregivers sometimes not showing up and significant language barriers.

Review

Roma Home Care in Lemont is best suited for families seeking a small, home-like setting where care feels personal and hands-on. The model that seems to work for this community is one where a dedicated, owner-involved approach can deliver attentive wound care, home-cooked meals, and informal daily routines that mimic a family atmosphere. When the goal is not sheer scale or institutional uniformity but rather a residence that embraces a familiar, “at home” feel with regular visits from a physical therapist and occasional religious support, Roma can be appealing. Prospective families should recognize, however, that the price point and the management style may tilt the balance away from what some require in terms of accountability and consistency.

Those who may want to consider alternatives are families prioritizing transparent pricing, consistent staffing, and dependable oversight. The most pressing red flags across multiple accounts include difficulty in communication, uneven staffing reliability (including caregivers not showing up without timely notice), and a reputation for resistance to questions or requests for documentation. Several reviews describe encounters with the owner as challenging, with expectations about medical records, schedules, and care plans that are not easily met. For families navigating Medicaid transitions, or those seeking straightforward deposits and refunds, the experience at Roma raises flags about policy clarity and financial accountability. In short, if reliability, clear boundaries, and readily verifiable care records matter, other options deserve strong consideration.

The key pros, homey atmosphere, individualized care delivery, and certain clinical supports, do not fully offset the main cons. The positive experiences highlight a warm, caregiver-focused environment, with attentive wound care, home-cooked meals, and the presence of a visiting physical therapist. In practice, these advantages can translate into meaningful daily comfort and a sense of dignity for residents who respond well to a familial routine. Yet the shortcomings in oversight, communication gaps, and episodic staffing instability undermine those benefits. When care needs escalate or a broader health management plan is required, the inconsistencies become more pronounced, limiting Roma’s ability to serve as a reliable long-term solution.

Cost and expectations are a critical tension point. The facility is described as expensive relative to nearby options, with private rooms commanding a substantial premium and even basement accommodations at a higher rate. For families with tight budgets or those weighing value against risk, the price without consistently demonstrated, measurable quality control becomes difficult to justify. The tension between a seemingly intimate setting and the realities of staffing, documentation, and infection-control concerns creates a difficult calculus: the ambiance and personalized touches may feel worth it to some, but not if they come with ongoing questions about safety, accountability, and the ability to exit gracefully if conditions deteriorate.

Operational red flags run deep in several reports. Instances of a lack of timely communication, no-shows by caregivers, language barriers, and limited transparency around medications and dosages are repeatedly cited. Worrying details include a mouse infestation in one case, reuse of cups and potential infection risk, and UTIs that arose during prolonged stays. The pattern of encounters with the owner, some described as overbearing or confrontational, with reluctance to provide written med lists or to honor refund terms, further compounds the risk. For families, these signals suggest the need for rigorous due diligence: insist on written policies, a clear care plan, complete med lists, and verifiable references before committing.

The bottom-line decision frame is straightforward. Roma Home Care can be a fit for families who value a homey, caregiver-driven vibe and are comfortable with a higher level of personal oversight and risk tolerance. It is less suitable for those who require ironclad reliability, transparent pricing, and disciplined clinical governance. Before choosing Roma, families should demand a transparent, itemized cost structure, confirm room arrangements in writing, obtain a current med list with dosages, request references from multiple families, and tour with a focus on infection control, staff scheduling, and the ability to reach leadership quickly in a crisis. If those safeguards cannot be clearly established, alternatives with more consistent staffing, solid documentation, and stronger clinical oversight will likely serve loved ones better in the long run.