Citadel Of Northbrook

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  • Interior

    Modern reception area at Citadel hotel featuring a stylish desk and logo.

  • Decor

    A modern conference room featuring a wooden meeting table surrounded by office chairs, adorned with contemporary artwork on the walls.

  • Living Room

    A cozy living room with modern chairs, a decorative carpet, and large windows.

  • Building

    A commercial building with a drive-through entrance and landscaped surroundings.

  • Bedroom

    Modern hospital room with a bed and television.

  • Trees

    A view of a two-story brick building with a car parked in front, surrounded by neatly trimmed bushes and trees, with flags visible near the entrance.

  • Windows

    A modern hospital room with a bed, comfortable chair, and large window providing natural light.

  • Lighting

    A modern, well-lit hallway with carpet and doors on either side.

  • Artwork

    A modern office interior with a minimalist seating area and artwork on the walls.

  • Seating

    A modern and minimalist living room featuring sleek furniture and contemporary artwork on a dark accent wall.

  • Exercise Equipment

    A spacious physical therapy room equipped with exercise equipment and chairs, designed for rehabilitation sessions.

  • Office

    A modern and clean office reception area with a central desk.

  • Healthcare

    A clean and well-lit hospital room with a bed and seating area by the window.

Citadel Of Northbrook

3300 Milwaukee Avenue, Northbrook, IL 60062

For more information about senior living options: (844) 490-3973

4.6 from 100 reviews
5 stars
84
4 stars
5
3 stars
2
2 stars
1
1 stars
8

Skilled Nursing Facility

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    Overall Review of Citadel Of Northbrook

    Pros

    • pro Crystal on the first floor is praised for being kind.
    • pro The care at Citadel of Northbrook is described as excellent and compassionate.
    • pro The building is very clean, odor-free, and hotel-like with impressive renovations.
    • pro Staff speak residents' languages and therapy is highly valued.
    • pro The physical therapy team (Mike, John, Victoria) is excellent.
    • pro Ann Marie is praised for running a tight ship and strong leadership.
    • pro Yanet Sanchez is commended for going above and beyond and aiding therapy.
    • pro CNAs are helpful and understanding; nursing staff are caring.
    • pro The facility feels like family and staff are warm and welcoming.
    • pro The food is great and the overall experience is positive.

    Cons

    • pro The sister abused the mother and the Citadel facility watched it happen.
    • pro The elder abuse occurred and the facility watched it happen without taking action.
    • pro The nursing staff were not motivating the patient enough.
    • pro The reviewer states "Shame on you" directed at the facility.
    • pro The facility pretended the abuse never happened to cover themselves legally.

    Review

    The Citadel of Northbrook presents itself in the eyes of its reviewers as a place that many families come to trust during difficult times. Across a wide range of experiences, the building itself is repeatedly described as clean, well-maintained, and spacious, with a hotel-like ambiance that makes a clinical setting feel a little more comfortable. Several reviews point to renovations that have noticeably improved the environment, and the overall impression for many is that of a welcoming, woodsy location that feels safe and well cared for. The consistently mentioned note is that the facility has a strong sense of warmth and approachability, with staff who seem genuinely invested in patient comfort and recovery.

    A large part of the praise centers on the people who work there. Therapists such as Mike, John, and Victoria are frequently highlighted for their skill and dedication, with patients and families describing therapy sessions as thorough, motivating, and appropriately challenging. The therapy teams are credited with pushing patients just enough to regain strength and mobility, while retaining a supportive, encouraging demeanor. Nursing staff and CNAs are repeatedly commended for their attentiveness, responsiveness, and the ability to make patients feel seen and cared for, especially during painful or difficult moments. Several reviewers note that when a patient pressed the call button, help arrived promptly, underscoring a culture of reliability and accessibility.

    Specific staff members appear several times in the positive notes, forming the backbone of many people's good experiences. Crystal - often spelled Cristal in various mentions - is singled out again and again for warmth, kindness, and practical assistance. Descriptions range from her being "warm, very nice and helpful" to being a "godsend" who listens, responds immediately, and ensures that patients get precisely what they need. The concierge and heart of the organization, as one review puts it, Crystal/Christal is lauded for lifting spirits and providing daily support. The sentiment is echoed by others who praise Rommy's leadership in the therapy department, as well as Marina, the social worker, for being incredibly helpful and responsive to questions. Even those who don't remember every name still describe the staff as a cohesive team that goes above and beyond to make residents feel welcome and cared for.

    Language accessibility and cultural competency are frequently highlighted as important strengths. Several reviewers note that staff members speak their loved one's language, which contributes to clearer communication and a deeper sense of comfort for both patients and families. This language support is paired with a genuine sense of family-like care, with many praising the facility for treating residents as individuals with specific needs and preferences, rather than as interchangeable patients.

    Alongside the overwhelmingly positive threads, there is one profoundly troubling voice that introduces a stark contrast. A reviewer recounts a deeply distressing experience in which a family member allegedly abused the reviewer's mother, describing a situation that they say was elder abuse and something the facility witnessed and did not adequately address. The narrative asserts that the abused mother needed to be moved to another facility due to the perceived lack of motivation from a nurse team and familial actions that the reviewer condemns as both abusive and inadequately reported. Upon returning to Citadel after the mother's death, this reviewer states that the facility acknowledged the family member's behavior as "a lot" but framed it as advocacy, raising questions about mandated reporter obligations and the facility's duty to protect a vulnerable patient. The reviewer expresses strong anger, calling for accountability and insisting that abuse be reported in real time rather than concealed to protect the institution legally. The intensity of this account stands out amid the otherwise glowing praise and is presented as a cautionary counterpoint about the need for vigilant advocacy and transparent reporting.

    Despite the heavy concern raised in that account, many other reviews continue to emphasize consistently high-quality care across different dimensions. Families repeatedly credit Citadel Northbrook with providing excellent end-to-end rehabilitation services, where rooms are clean, meals are described as good or excellent, and the overall atmosphere supports a quick, effective return home. Several reviewers describe the facility as the "right choice" for their loved ones, noting that therapy teams are not only technically capable but also nurturing. There's a strong sense that management, particularly figures like Ann Marie, runs an organized operation - one reviewer calls her a "blessing" who is professional, knowledgeable, and deeply caring, even taking time away from administrative duties to ensure residents' well-being. The consensus is that Citadel Northbrook is a place where staff members' expertise and compassionate approach can help patients regain independence and feel hopeful about their recovery.

    Taken together, the collection of reviews paints a nuanced portrait of Citadel Northbrook. On the whole, it is described as a facility with clean, comfortable surroundings, a robust and responsive care team, and a culture of genuine concern for patient well-being. Patients repeatedly voice appreciation for the therapy program, the attentiveness of nurses and CNAs, and the supportive actions of staff members who go the extra mile. At the same time, the single, severe account of alleged elder abuse introduces a critical reminder that even highly regarded care environments must maintain vigilance, transparency, and accountability to protect the most vulnerable residents. The recurring message across many voices is one of gratitude for effective rehabilitation and personal attention, tempered by a call for unwavering commitment to safeguarding residents and rigorously reporting all concerns when they arise. In that balance lies the lived experience of Citadel Northbrook and the enduring hope that every patient can receive both compassionate care and robust protection.

    Features

    Housing

    • 158 resident community capacity 158 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Chicago O'Hare International (8 miles away) Chicago O'Hare International (8 miles away)
    • Chicago Midway (22 miles away) Chicago Midway (22 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Citadel Of Northbrook in Northbrook, IL is an exceptional assisted living community that offers a wide range of amenities and care services to cater to the needs of its residents. The community provides a comfortable and welcoming atmosphere where seniors can enjoy their golden years with utmost ease and convenience.

    The residents of Citadel Of Northbrook can take advantage of various amenities that enhance their daily lives. A beauty salon ensures that they can always look and feel their best, and cable or satellite TV allows them to relax and enjoy their favorite shows. Community-operated transportation enables easy mobility for outings and appointments, while a computer center keeps them connected with loved ones. For those who love staying active, there is a fitness room equipped with various exercise equipment. The gaming room offers opportunities for entertainment and socialization, while the small library provides a quiet place for reading enthusiasts. Outdoor space and gardens allow residents to enjoy nature and fresh air.

    The living accommodations at Citadel Of Northbrook are fully furnished, providing residents with comfort and convenience. Each unit has private bathrooms, ensuring privacy and independence. The community also offers move-in coordination services to assist seniors in transitioning smoothly into their new home.

    Dining at Citadel Of Northbrook is an enjoyable experience with restaurant-style meals served in a spacious dining room. Specially prepared meals can accommodate specific dietary restrictions such as diabetes diets or special dietary needs.

    Care services provided at the community ensure that residents receive the support they need throughout the day. With 24-hour call system and supervision, help is just a button away if needed. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available from trained staff members. Medication management ensures timely administration of medications, promoting overall wellness. Mental wellness programs contribute to the emotional well-being of residents.

    Citadel Of Northbrook also arranges non-medical transportation for various purposes including doctors' appointments or any other essential trips. Additionally, concierge services are available to assist residents with their daily needs.

    A variety of activities are offered at Citadel Of Northbrook to keep residents engaged and entertained. Fitness programs promote physical well-being, while planned day trips and resident-run activities foster social connections. Scheduled daily activities ensure that there is always something exciting happening within the community.

    With two parks, an abundance of pharmacies, physicians, restaurants, and a hospital nearby, Citadel Of Northbrook ensures that all essential amenities and services are conveniently within reach for its residents. Overall, this assisted living community provides a vibrant and enriching lifestyle for seniors in a nurturing environment.

    Videos

    Nearby Places of Interest

    Pharmacies

    • CVS Pharmacy (1.1 miles)
    • Walgreens (1.8 miles)
    • Walgreens (2.4 miles)
    • Walgreens (2.9 miles)
    • Rise Dispensaries Niles (3.3 miles)
    • Walgreens (3.5 miles)
    • Walgreens (3.6 miles)

    Hospitals

    • Glenbrook Hospital (1.3 miles)
    • NCH Northwest Community Hospital (6.1 miles)

    Restaurants

    • Bob Chinn's Crab House (3.1 miles)
    • McDonald's (3.2 miles)
    • Wildfire (3.3 miles)
    • D'Agostino's Pizza and Pub (3.3 miles)
    • Panda Express (3.7 miles)
    • Glenview Dairy Bar (4 miles)
    • Portillo's Hot Dogs (4 miles)

    Physicians

    • Northwestern Memorial Physicians Group (4.4 miles)
    • NorthShore Medical Group (4.7 miles)
    • Ferber, Stuart Nch Buffalo Grove Outpatient Care Center (5.8 miles)
    • Physicians Cosmetic Institute (6.5 miles)
    • Arlington Eye Physicians (6.5 miles)
    • Stuart Bergman-Bock MD - Northshore University Health Systems (6.8 miles)
    • Premier Eye Care & Surgery (6.8 miles)

    Parks

    • South Park (4.6 miles)
    • Lake Arlington (4.7 miles)
    • Briarwood Park (5 miles)
    • Clarkson Park (5.3 miles)
    • West Ridge Center (5.8 miles)
    • Sunset Park (7.3 miles)

    Transportation

    • Metra (5.4 miles)
    • O'Hare Multi-Modal Facility (6.9 miles)
    • Metra (7.5 miles)
    • Cta (7.6 miles)
    • United Club (7.9 miles)
    • Airport Transit System (8 miles)

    Cafes

    • Starbucks (5.4 miles)
    • Starbucks (6 miles)
    • Starbucks (6.1 miles)
    • Starbucks (6.3 miles)
    • Starbucks (7 miles)
    • Starbucks (7.2 miles)
    • Starbucks (7.4 miles)

    Places of Worship

    • Congregation Solel (6.1 miles)
    • St Thomas Of Villanova (7.2 miles)
    • North Shore Congregation Israel (7.3 miles)

    Theaters

    • Regal Lincolnshire & Imax (6.6 miles)
    • AMC Rosemont 18 (7.8 miles)

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