Bella Terra Morton Grove

Pros

• The staff at Bella Terra, especially Melika, is incredibly helpful and attentive.
• The physical therapy and nursing staff at Bella Terra provided excellent care and helped the reviewer's father recover.
• The reviewer had a successful stay at Bella Terra for rehab, with attentive staff and clean facilities.
• Malekia B., the admission director at Bella Terra, was caring and efficient during the reviewer's father's stay for rehab.
• The staff at Bella Terra has been supportive and compassionate towards the reviewer's special needs brother.
• Malekia Bolden, the admission director, went above and beyond to address concerns and accommodate the needs of a resident.
• The reviewer is receiving great service from Bella Terra during their temporary stay for recovery.
• The admin director, Malekia, has provided excellent attention to a special needs resident during their rehab process.
• Staff members like Amy Springer and Rassin have provided exceptional care to a resident with special needs.
• The communication from Bella Terra regarding updates on patients has been effective and trustworthy according to a family member.
• Despite some negative experiences, the physical therapists and administration at Bella Terra have provided helpful care to a patient recovering from surgery.
• The reviewer's mother received great care during her multiple stays at Bella Terra over several years.

Cons

• The communication at Bella Terra sucks and the staff is unresponsive.
• The director dismissed concerns about a resident falling, implying that such incidents are common in nursing homes.
• One reviewer had a rough experience with their mother's care at Bella Terra during 2019.
• Another reviewer had a negative experience with the facility, expressing dissatisfaction with the staff's handling of their father's care.
• The reviewer felt that Bella Terra did not provide adequate help and support for their special needs adult sister's mental condition.
• There were complaints about poor communication and lack of responsiveness from the staff.

Review

Bella Terra Morton Grove has received glowing reviews from multiple individuals who have had loved ones stay at their facility. One reviewer expressed their gratitude for the help and guidance provided by Melika, a staff member who assisted with all their questions and concerns. They emphasized the importance of having someone like her to rely on when leaving a loved one in the care of unfamiliar people. The reviewer also commended the overall kindness and helpfulness of the staff they directly dealt with.

Another reviewer described Bella Terra as a great place for their father's rehabilitation following physical therapy. They praised the attentive and caring nature of both the physical therapists and nurses. The reviewer specifically highlighted Malekia B., the Admission Director, as being efficient and compassionate during their father's admission process and subsequent departure after rehab. They regarded her as a true gem within the facility.

A third reviewer sought temporary placement at Bella Terra after undergoing surgery, primarily for rehabilitation purposes. They found their stay to be incredibly successful, noting the attentiveness of the entire staff, including nurses, CNAs, administrators, and housekeeping. The prompt response to call lights was highly valued by the reviewer. They also appreciated the cleanliness of the facility and praised the food presentation. The physical and occupational therapists were credited with helping them regain strength and mobility in their arms and legs.

A different individual spoke highly of Bella Terra's care for their brother since April 2020, despite not being able to physically visit due to lockdown restrictions. The staff's handling of his special needs was praised as loving and gentle. Communication with staff members, such as doctors and Amy Springer, was described as effective, with immediate attention given to any concerns raised by family members. The CNAs were commended for providing thorough care while also engaging with residents on a personal level.

There was also mention of Malekia Bolden, an Admission Director who listened attentively to concerns about a disoriented living situation before quickly organizing a transfer to a more suitable unit. Kate Sullivan expressed deep gratitude for this prompt response. Another reviewer commended Mrs. Bolden for her efficiency and support during their own experience at the facility.

Furthermore, Bella Terra was recognized for accommodating a special needs adult sister who broke her hip. The staff's extra attention to her mental condition was greatly appreciated by the reviewer, and they specifically praised Malekia, the Admission Director, for providing personal assistance and humor during their sister's stay. Despite COVID-19 restrictions preventing indoor visits, the staff made efforts to accommodate residents and maintain their spirits.

Another parent commended the nursing staff at Bella Terra for their excellent care of their son recovering from a stroke. Amy, Mrs. Virginia, Mrs. Bev Daniel, Danny Amanda, and the therapy team were all highlighted as doing an outstanding job.

Other reviews expressed overall satisfaction with the facility's communication during challenging times and trust in the care provided by Bella Terra. However, one negative review criticized communication and responsiveness after a fall incident involving their father.

Overall, Bella Terra Morton Grove received positive feedback regarding attentive staff members, caring nurses, effective therapists, prompt communication, accommodation of special needs individuals, and cleanliness of the facility. The admissions director was repeatedly highlighted as particularly efficient and compassionate in managing admissions and addressing concerns.

Restaurants

• Raising Cane's Chicken Fingers (0.5 miles)
• Panda Express (2.1 miles)
• Chick-Fil-A (2.1 miles)
• Portillo's Hot Dogs (2.4 miles)
• Superdawg Drive-In (2.7 miles)
• Glenview Dairy Bar (2.7 miles)
• Wildfire (3.2 miles)

Pharmacies

• Walgreens (1.6 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (2.2 miles)
• Rise Dispensaries Niles (2.5 miles)
• Walgreens (2.7 miles)
• Walgreens (3.1 miles)
• Walgreens (3.2 miles)

Theaters

• AMC Village Crossing Theatre (2.5 miles)
• AMC Rosemont 18 (5.1 miles)

Physicians

• North Shore Physicians Group (3.2 miles)
• Resurrection Medical Center Professional Building (3.3 miles)
• Physicians Cosmetic Institute (5.1 miles)

Cafes

• Starbucks (3.2 miles)
• Starbucks (5.1 miles)
• Starbucks (5.5 miles)
• Little Beans Cafe (5.6 miles)
• Starbucks (6 miles)
• Starbucks (6.1 miles)

Transportation

• Cta (4.7 miles)
• Cta (4.8 miles)
• Jefferson Park Bus Terminal (4.8 miles)
• O'Hare Multi-Modal Facility (5.1 miles)
• SAS Business Lounge (6.2 miles)
• CTA-Linden (6.2 miles)
• Terminal 5 (6.2 miles)

Parks

• Clarkson Park (4.8 miles)
• Portage Park (5.8 miles)
• Warren Park (6.1 miles)
• Leahy Park (6.1 miles)
• Dawes Park (6.5 miles)
• Centennial Park (6.6 miles)
• Dubkin Park (6.7 miles)

Hospitals

• Glenbrook Hospital (4.9 miles)
• Saint Francis Hospital (6 miles)
• Swedish Covenant Hospital Cancer Care (6.6 miles)

Places of Worship

• Baha'i House of Worship (6.5 miles)