Symphony Of Crestwood

Pros

• The Pointe offers a clean and well-maintained environment, with friendly staff who provide helpful assistance during tours.
• The therapy department at The Pointe successfully helped a resident regain mobility.
• Crestwood Care Centre has dedicated staff who are gentle and caring towards residents, especially those with Alzheimer's.
• The dining area at Crestwood is spacious, accommodating for residents in wheelchairs, and the food smells good.
• Residents at Crestwood were celebrated on special occasions, such as birthdays, making families feel valued and appreciated.
• Symphony of Crestwood is described as a friendly community that demonstrates effective administration efforts.
• Visitors noted that some facilities had a pleasant atmosphere and modern design appealed to them during their tours.

Cons

• The facility is always understaffed, and the food is consistently cold and unappetizing.
• There were complaints about mold on the walls, leading to a room change request from a resident's family.
• The staff was perceived as unhelpful unless family members were present every day, leaving residents to feel abandoned.
• One reviewer described the Symphony of Crestwood as having a strong odor and lacking cleanliness, making it undesirable for their loved ones.
• Several individuals noted that there was little to no activity for residents, contributing to feelings of neglect.
• The admissions process and transfer requests were reported as being poorly managed, causing frustration for families trying to coordinate care.
• Another reviewer felt that the atmosphere at Crestwood Care Centre did not inspire confidence in care quality due to the overall appearance and lack of cleanliness during their visit.

Review

The search for an appropriate care facility for loved ones can often be overwhelming, especially when reflections on experiences vary so greatly. Reviews of various facilities, including The Pointe and Crestwood Care Centre (recently rebranded as Symphony of Crestwood), reveal a stark contrast in patient care, cleanliness, staffing levels, and overall satisfaction among families seeking the best environment for their relatives.

One family expressed deep frustration regarding their experience at a specific facility where their mother-in-law was transferred from Munster Community Hospital. They encountered significant communication challenges: despite multiple requests made over three days to secure a care plan that would guide her therapy (which they believed was crucial for improving her mobility), no concrete information was forthcoming. After escalating concerns to the director and being told that their family member had not received therapy because she had been in the COVID unit—a situation they understood but found unacceptable—continued silence over another week left them feeling abandoned. They were even informed that her updated contact list hadn’t been properly utilized, leading to missed opportunities for family involvement. Their pleas seemed lost amidst administrative turmoil; this lack of responsiveness, particularly concerning vital aspects like dialysis and dietary plans, prompted thoughts of involving legal assistance.

Conversely, amidst troubling reviews of other facilities emerged positive remarks about The Pointe from those who toured it. Several individuals noted its cleanliness and well-maintained ambiance during visits. Commenters appreciated the friendly nature of staff members and observed that all areas appeared orderly and inviting. There was a shared sentiment that this facility might serve well as a backup option if immediate needs arose elsewhere.

However, reviews reflecting experiences at Crestwood Care Centre shed light on flaws directly contradicting claims of high standards seen at The Pointe. Individuals recounted instances of mold issues in one resident's room along with poor food quality; meals were often served cold and unappetizing—a feature that detracted significantly from the overall care experience. Critiques also pointed to understaffing as an ongoing issue which negatively impacted the attention residents received unless families intervened regularly by visiting every day.

Further complicating opinions about Symphony of Crestwood is mixed feedback about how clean and well administered it appeared upon certain visits versus distressing accounts shared by others. While some highlighted interactions with caring staff—especially concerning elderly patients with Alzheimer’s—they faced significant disappointment regarding general upkeep; odors pervading the halls added to discomfort while painted a disconcerting picture about hygiene protocols being neglected amid claims of rehabilitation efforts taking place on different floors.

Notably, many reviewers emphasized how critical activities are to residents' wellbeing yet mentioned inconsistent programming across facilities visited. For instance, there were worries surrounding insufficient engagement opportunities at Crestwood Care Centre alongside assertions that staff could have taken more initiative in helping residents participate meaningfully in scheduled events.

Ultimately, navigating these differing perspectives serves as an important reminder for families selecting long-term care options: thorough research gathered through tours will better inform decisions moving forward while advocating fiercely during residency helps ensure loved ones receive quality attention necessary for comfort and optimal health outcomes. It remains evident that personal connection with some administration may ease particular frustrations while highlighting systemic issues needing urgent addressing throughout facilities operating within such capacity today.

Pharmacies

• Walgreens (0.7 miles)
• Walgreens (0.9 miles)
• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.3 miles)
• Walgreens (2.7 miles)
• Walgreens (2.9 miles)

Restaurants

• The Brazen Head (0.9 miles)
• Portillo's Hot Dogs (1.4 miles)
• McDonald's (2.3 miles)
• McDonald's (3.2 miles)
• Cooper's Hawk Winery & Restaurant (3.5 miles)
• Portillo's Hot Dogs (3.7 miles)
• Brown's Chicken & Pasta (4 miles)

Cafes

• Starbucks (2 miles)
• Starbucks (3.6 miles)
• Eggheadz Cafe (4.3 miles)
• Corner Bakery Cafe (5.9 miles)
• Panera Bread (6 miles)
• Starbucks (6.1 miles)
• Panera Bread (6.6 miles)

Hospitals

• Ingalls Memorial (4.4 miles)
• Palos Community Hospital (4.6 miles)
• South Suburban Hospital (5.1 miles)
• Advocate Christ Outpatient Pavilion (6 miles)
• Advocate Children Hospital-Hope Pavilion (6.2 miles)
• Little Company of Mary Hospital (6.5 miles)

Physicians

• Family Christian Health Center (4.4 miles)
• United Pain Services (4.9 miles)
• Advocate South Suburban Hospital: Smith Sharon C MD (5.1 miles)
• Dr Uppuluri, Dr Patel, Dr Chavin Urology (5.5 miles)

Places of Worship

• Palos Islamic Center (4.7 miles)
• Holy Name Of Mary Church (5.7 miles)
• Beth Eden Baptist Church (5.8 miles)
• Mosque Foundation (7.1 miles)

Transportation

• Metra - Morgan Park / 115th Street (4.9 miles)
• Metra (5.3 miles)
• Metra/Amtrak (6 miles)

Theaters

• Orland Park Cinema Orland Park, Il (6.7 miles)