Palos Heights Rehabilitation
Save13259 South Central Avenue, Crestwood, IL 60418
For more information about senior living options: (844) 490-3973
What level of care are you interested in?

Assisted Living

Memory Care

Independent Living

Skilled Nursing Facility

Continuing Care Retirement Community (CCRC)CCRC

Other
A chorus of troubling experiences emerges from numerous reviews about Palos Heights Rehab Center and its nearby Palos Rehab Center. The collective impression is that basic care for residents is routinely neglected, leaving families anxious and residents at risk. Report after report describes a pattern of missed meals, ignored call bells, infrequent or non-existent assistance with hygiene, and a general sense that the facility is overwhelmed, understaffed, or unconcerned about patient welfare. Some reviewers allege one or more residents were left unattended for extended periods, with doors left unmonitored at night and staff appearing detached or indifferent to urgent needs. Others recount that even fundamental duties - like changing soiled linens, cleaning rooms, and maintaining sanitary conditions - are not performed consistently, creating environments that feel unsafe and unsanitary.
Several accounts center on frightening personal encounters with patient neglect. A grandmother's room is described as dark and neglected, with her positioned face-down toward a wall and seemingly unattended. In another, a resident needing the bathroom was unable to get help promptly, resulting in a fall and distress when her cries went unanswered. Multiple stories describe rooms and facilities that look and smell dirty, with evidence of dirty linens, old food remnants, urine odors, and worn or damaged furniture. Families describe messy environments, a pervasive stale or foul odor, and a sense that rooms and common areas are not cleaned regularly or thoroughly. One reviewer even details a pitcher of lemonade served with leftover remnants indicating a failure to provide clean, nutritious meals.
The quality and professionalism of staff are repeatedly questioned. Reviews report nurses and CNAs who are difficult to reach, slow to respond to medications or calls for help, and unkind or unprofessional in demeanor. There are serious allegations about the conduct of leadership, including a director of nursing accused of using belittling and disrespectful language toward staff in front of others. Several reviewers claim that the staff's behavior directly impacts patient care, with instances of miscommunication, denial of critical information to families, and perceived neglect that extends beyond isolated incidents to a broader climate of indifference. Privacy and HIPAA concerns are raised by those who feel their family members' medical information is not adequately protected or accurately recorded, and some describe a sense that complaints are not taken seriously or addressed with transparency.
Medical care and safety issues rise to a particularly alarming level in many accounts. Reviewers describe late or missed medications, delays in routine therapies (such as physical and occupational therapy), and inconsistent monitoring of patients' conditions. There are serious accusations of medical neglect leading to infection and sepsis, and at least one grave claim that a resident's decline could have been mitigated with timely recognition and intervention. Infections, including Covid concerns, are mentioned, with some noting that staff do not consistently follow recommended infection control practices and do not wear masks or wash hands regularly. Wounds and basic hygiene - such as hair care, brushing, and general grooming - are noted as areas where care is lacking, sometimes with lasting consequences like the need for drastic personal care measures.
The physical plant and daily amenities contribute to the negative impression as well. Reviewers describe a building that feels rundown, rooms that look used and poorly maintained, and environments that smell of urine or other odors. Fixtures like water filters and ice machines are flagged as overdue for maintenance, and the overall ambience of the facility is described as dirty or neglected. Some reviews point to broader maintenance issues, including inconsistent cleaning of common areas and a lack of basic upkeep that undermines residents' dignity and comfort. One reviewer even cites a refund dispute over unused days, with the accusation of broken promises and repeated excuses for delays in reimbursement, illustrating how financial aspects can compound frustration and distrust.
Despite the predominance of negative experiences, a small portion of reviewers recount positive interactions. They describe staff as caring, attentive, and respectful, with prompt responses and good communication. A few reviewers highlight moments of warmth, privacy, and family-friendly policies that allowed for decorating rooms or flexible visiting hours. These anecdotes stand in contrast to the negative narratives, suggesting that experiences may vary by shift, staff, or perhaps by location within the facility. Nonetheless, the prevailing sentiment in the collected reviews leans toward concern about consistency, accountability, and safety.
Taken together, these reviews paint a troubling portrait of Palos Heights Rehab Center and Palos Rehab Center, characterized by widespread concerns about neglect, safety risks, and inconsistent care. Families repeatedly express fear for their loved ones and urge others to proceed with extreme caution, if at all. The feedback includes explicit calls for external oversight and state-level investigations, with many urging prospective families to verify current conditions, tour facilities, seek recent inspections, and demand transparent communication and timely, compassionate care. While a few voices describe improvement under new leadership, the overall impression remains that critical care standards, hygiene, staffing stability, and accountability require urgent attention to protect vulnerable residents.
Palos Heights Rehabilitation in Crestwood, IL is a vibrant assisted living community that offers an array of amenities and care services to meet the needs of its residents. Situated in a peaceful neighborhood, this community provides a comfortable and enjoyable environment for seniors looking for assistance with daily tasks while maintaining their independence.
The community boasts a range of amenities to enhance the quality of life for its residents. A beauty salon is available on-site for grooming needs, ensuring residents always look their best. Cable or satellite TV is provided in each room for entertainment and relaxation. Community operated transportation is available for outings and appointments, allowing residents to easily reach their desired destinations. A computer center is open to those who wish to stay connected digitally.
The dining room offers restaurant-style dining where nutritious and delicious meals are prepared and served to cater to special dietary restrictions. Residents can also take advantage of a kitchenette if they prefer the convenience of cooking in their own space.
For recreational activities, this community has various spaces designed to promote socialization and wellness. A fitness room is available for those who wish to engage in physical exercise routines, while a gaming room provides opportunities for friendly competition. Outdoor spaces such as a garden allow residents to enjoy fresh air and nature. In addition, a small library caters to book lovers, providing intellectual stimulation.
Care services at Palos Heights Rehabilitation are comprehensive and personalized according to individual needs. The 24-hour call system ensures help is readily available whenever it is needed. Trained caregivers provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management guarantees that medications are taken properly and timely.
To ensure mental wellness, there is a mental wellness program specifically designed to address emotional well-being among the residents. Additionally, transportation arrangements can be made for non-medical purposes or doctor's appointments.
Palos Heights Rehabilitation benefits from its convenient location with nearby cafes, pharmacies, restaurants, places of worship, and hospitals. Residents have easy access to essential services and amenities in the surrounding area.
Overall, Palos Heights Rehabilitation offers a warm and supportive environment where residents can thrive physically, mentally, and socially, while receiving the care they need in a homely setting.
Palos Heights Rehabilitation is located at 13259 South Central Avenue, Crestwood, IL 60418 in , Illinois
Palos Heights Rehabilitation on seniors.fyi includes 12 photos including images showing landscaping, outdoor, interior, building, entrance, living room, bedroom, windows, and more.
The Pointe at Kilpatrick
Crestwood, IL
Attentive staff, engaging activities, and a clean, well-maintained environment.
The Pointe at Kilpatrick costs
The Pointe at Kilpatrick reviews
The Pointe at Kilpatrick images
The Pointe at Kilpatrick
Crestwood, IL
Beautiful, well-kept, opulent environment with friendly staff and engaging activities.
The Pointe at Kilpatrick reviews
The Pointe at Kilpatrick images
Arden Courts of Palos Heights
Palos Heights, IL
Specialized memory-care with compassionate, communicative staff and engaging activities.
Arden Courts of Palos Heights costs
Arden Courts of Palos Heights reviews
Arden Courts of Palos Heights images
Avantara Chicago Ridge
Chicago Ridge, IL
Caring staff with strong rehabilitation services and a clean, engaging environment.
Avantara Chicago Ridge costs
Avantara Chicago Ridge reviews
Avantara Chicago Ridge images
Navigating the Tax Landscape of Caregiving: Credits, Deductions, and Beyond
Caregiving for an aging parent entails emotional and financial responsibilities accompanied by significant tax implications, including potential benefits from claiming them as dependents and deductions for medical expenses and caregiving costs. Caregivers must understand eligibility requirements, maintain thorough documentation, and consider consulting a tax professional to navigate these complexities effectively.
Highly Beneficial Low-Impact Exercises for Senior Living Residents
Low-impact exercises are vital for seniors as they promote health, independence, and social interaction while reducing joint strain. These adaptable activities, guided by healthcare professionals, enhance strength, flexibility, and emotional well-being.
Is In-Home Healthcare Tax Deductible? Your Comprehensive Guide
The guide details the tax deductibility of in-home healthcare expenses according to IRS guidelines, differentiating between medically necessary services and non-medical assistance, while emphasizing the need for proper documentation and itemization requirements. It also highlights state-level variations, the importance of record-keeping, and encourages seeking professional tax help to understand evolving regulations.