Palos Heights Rehabilitation in Crestwood, IL
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13259 South Central Avenue, Crestwood, IL 60418
For more information about senior living options: (844) 490-3973
Nakia is attentive, upbeat, positive, and kind. The rehabilitation staff were excellent and dedicated to residents' recovery. Diane, the Activities Director, ensures that each person has chances to participate in activities they enjoy. The Palos Rehabilitation Team provides continuous support and keeps families informed. The admission process was exceptionally smooth, and the environment was friendly and clean. The meals were described as delicious and generously portioned.
The facility neglects patients, failing to feed, change diapers, or check on them. The place is filthy and rundown, with a strong odor and even rodent problems. Residents are left unattended, with call bells ignored and long delays for assistance. The nursing staff is unprofessional and rude, and management is unresponsive. There is widespread understaffing, leading to insufficient care and attention. Medications and essential treatments are frequently delayed or withheld, sometimes causing harm. The administration and director of nursing are described as belittling, dishonest, or negligent. Families are urged to remove loved ones and avoid this facility; it should be shut down or investigated.Palos Heights Rehabilitation is best suited for families seeking a rehab-focused stay where skilled therapy can drive recovery, provided there is strong family engagement and vigilant oversight. The strongest argument for this community hinges on the rehabilitation teams: when PT/OT are staffed well and staff members take the time to tailor exercises, residents can make meaningful gains and feel treated with competence during their stay. It is not, however, the right choice for families prioritizing long-term custodial care or consistent, around-the-clock nursing vigilance. For those needs, alternatives with steadier staffing, firmer hygiene standards, and more predictable med administration should be the default consideration.
That said, the spectrum of experiences here is not small. On the upside, several reviews point to dedicated rehab therapists and nurses who demonstrate competence, reliability, and compassion - names like Erik in therapy or Nakia and Pam in patient care are cited as standout, as is the overall willingness of some staff to go the extra mile. Families also report moments of responsive service, clean rooms, and a family-friendly approach to room decor and visiting. The facility's ability to accommodate 24-hour family visits, when present, can ease the transition for loved ones and their supporters. Yet these positives are unevenly distributed and often fail to overcome the more pervasive, facility-wide concerns that recur in the majority of critiques.
The core pros - effective rehab, occasional attentive staff, and a generally cooperative intake process - do not reliably offset the main cons that recur in many reviews. Understaffing is a chronic issue, translating into delayed medications, late assistance with mobility or toileting, and limited responsiveness to call bells. Hygiene and cleanliness are inconsistent, with repeated reports of dirty rooms, foul smells, and outdated or damaged furnishings. Safety concerns surface as well: unattended patients, missed or late therapies, and the risk of falls or unmet needs when staffing is thin. In short, the rehab portion may perform well in bursts, but the overall environment and operations undermine consistent, safe daily care.
Financial and administrative reliability emerges as a fragile thread. Several families report billing disputes, slow or unfulfilled refunds, and experiences that suggest administrative communication can be reactive rather than proactive. Even where individuals praise specific nurses or therapists, the overarching atmosphere - frequent staff turnover, perceived management shortcomings, and inconsistent follow-through - can erode trust. Positive experiences frequently hinge on a few dedicated team members and a responsive administrator who is capable of stabilizing the property; without that, expectations of steady, transparent management often collide with reality.
From a decision-making perspective, the take-away is clear: Palos Heights Rehabilitation can deliver solid therapy and occasional, commendable personal attention, but those gains are precarious when weighed against systemic issues of understaffing, cleanliness, and inconsistent care. Families must enter with a plan for rigorous advocacy, daily checks on medication and hygiene, and explicit conversations with administration about staffing levels, call-light response times, and the pharmacy workflow. Without active oversight, the risk of safety lapses, neglect, or deteriorating conditions rises substantially.
For families evaluating alternatives, this facility should be shortlisted only after a direct, current visit that includes meeting the administrator, tour of patient rooms, a review of recent state survey results, and a discussion of how staffing is allocated across day and night shifts. If a stay is primarily rehab-driven and a robust therapy program is non-negotiable, Palos Heights may still be considered - but only with a concrete plan to supervise care continuously and to confirm that the care environment has addressed the most egregious deficits cited by past residents and families. In many cases, aging loved ones will benefit from exploring other Crestwood-area options with stronger, more consistent housekeeping, better medication management, and a culture of proactive, compassionate caregiving.
193 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chicago Midway (9 miles away) Chicago O'Hare International (24 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Palos Heights Rehabilitation in Crestwood, IL is a vibrant assisted living community that offers an array of amenities and care services to meet the needs of its residents. Situated in a peaceful neighborhood, this community provides a comfortable and enjoyable environment for seniors looking for assistance with daily tasks while maintaining their independence.
The community boasts a range of amenities to enhance the quality of life for its residents. A beauty salon is available on-site for grooming needs, ensuring residents always look their best. Cable or satellite TV is provided in each room for entertainment and relaxation. Community operated transportation is available for outings and appointments, allowing residents to easily reach their desired destinations. A computer center is open to those who wish to stay connected digitally.
The dining room offers restaurant-style dining where nutritious and delicious meals are prepared and served to cater to special dietary restrictions. Residents can also take advantage of a kitchenette if they prefer the convenience of cooking in their own space.
For recreational activities, this community has various spaces designed to promote socialization and wellness. A fitness room is available for those who wish to engage in physical exercise routines, while a gaming room provides opportunities for friendly competition. Outdoor spaces such as a garden allow residents to enjoy fresh air and nature. In addition, a small library caters to book lovers, providing intellectual stimulation.
Care services at Palos Heights Rehabilitation are comprehensive and personalized according to individual needs. The 24-hour call system ensures help is readily available whenever it is needed. Trained caregivers provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management guarantees that medications are taken properly and timely.
To ensure mental wellness, there is a mental wellness program specifically designed to address emotional well-being among the residents. Additionally, transportation arrangements can be made for non-medical purposes or doctor's appointments.
Palos Heights Rehabilitation benefits from its convenient location with nearby cafes, pharmacies, restaurants, places of worship, and hospitals. Residents have easy access to essential services and amenities in the surrounding area.
Overall, Palos Heights Rehabilitation offers a warm and supportive environment where residents can thrive physically, mentally, and socially, while receiving the care they need in a homely setting.
Palos Heights Rehabilitation is located at 13259 South Central Avenue, Crestwood, IL 60418 in , Illinois
Palos Heights Rehabilitation on seniors.fyi includes 12 photos including images showing landscaping, outdoor, building, entrance, interior, architecture, living room, bedroom, and more.
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