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Palos Heights Rehabilitation in Crestwood, IL

Palos Heights Rehabilitation is a nursing home community in Crestwood, IL.

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Palos Heights Rehabilitation in Crestwood, IL

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  • Interior

    A cozy living room with comfortable sofas and chairs, featuring warm lighting and elegant decor.

  • Decor

    A cozy and well-lit patient room in a hospital, featuring a bed, furniture, and decorative elements.

  • Living Room

    A cozy living room setting featuring comfortable sofas and a coffee table, with natural light streaming in through large windows.

  • Building

    A well-maintained building entrance with decorative plants.

  • Architecture

    A welcoming entrance to a well-designed building with a manicured lawn.

  • Bedroom

    A cozy hospital room with a single bed, comfortable chair, and flowers on a small table.

  • Landscaping

    A beautifully landscaped building with a blossoming tree in the foreground against a clear blue sky.

  • Entrance

    A small outdoor seating area with wooden chairs and flower beds next to the entrance of a brick building.

  • Outdoor

    Welcome sign for Palos Heights Rehabilitation, surrounded by lush landscaping.

  • Pathway

    A serene gazebo surrounded by lush greenery and a winding pathway, inviting visitors to relax and enjoy the outdoors.

13259 South Central Avenue, Crestwood, IL 60418

For more information about senior living options: (866) 208-4318

2.4 from 67 reviews
5 stars
18
4 stars
5
3 stars
4
2 stars
1
1 stars
39

Overall Review of Palos Heights Rehabilitation

caveat 19 reviews mention this

Care gaps raise safety concerns

Several residents and families describe delayed or missed care that led to falls, unmanaged symptoms, or lack of assistance.

A recurring concern is that residents weren’t being checked on in time—reviewers mention call lights not being answered quickly, residents left waiting in wheelchairs, and assistance not arriving promptly when toileting help was needed. Some families describe serious health outcomes they attribute to neglect, including infections or conditions that they say weren’t handled in time. There are also reports of medication issues, including missed or late medication administration and trouble getting updates. On the positive side, a smaller set of reviews describe nurses responding promptly in urgent situations and medications arriving on time.

caveat 17 reviews mention this

Cleanliness and odors are a flashpoint

Multiple reviews call out dirty rooms, odors, and pests as ongoing problems affecting basic comfort and hygiene.

Several reviews describe rooms that were dirty or littered with hygiene issues, including soiled linens, dirty bathrooms, and residents left for long periods. Odors are mentioned repeatedly, with reviewers describing the building as smelling strongly or “filthy.” Some families also mention pests and rodent-related concerns, along with the general sense that the facility isn’t being kept in acceptable condition. A few other reviews say the property was clean and that cleaning staff were continuously working, but the negative reports are frequent enough to stand out.

common 8 reviews mention this

Food quality is mixed

Dining experiences vary, with some reviewers praising meals and others describing food as cold or unappetizing.

Food is mentioned in both positive and negative ways. Some reviews say the food was good or that portions were healthy, while others complain that meals were served cold and didn’t seem appetizing. A few reviewers connect meal quality to the overall environment, including notes about how the dining experience affected comfort during recovery. The community also offers restaurant-style dining and lists dietary support such as diabetes and special dietary restrictions.

common 14 reviews mention this

Staff warmth varies by visit

Reviews include both very caring interactions and descriptions of rude or unapproachable staff.

Many reviewers describe staff members as kind, helpful, and attentive—some specifically praise nurses and aides for professionalism and for being responsive to lights and requests. In contrast, other reviews describe unprofessional behavior, rude attitudes, and difficulty getting questions answered. Communication is also a point of disagreement: some families say they received regular updates, while others report long waits for responses and being unable to reach the right person. This variability shows up alongside the community’s focus on structured nursing and daily assistance services.

common 5 reviews mention this

Activities and therapy get credit

Residents and families mention therapy support and engaging activities that can help with recovery and day-to-day routine.

A set of reviews highlights rehabilitation support, with mentions of physical and occupational therapy being excellent and nurses responding appropriately during crises. Others point to structured schedules and activities that keep people busy, including an activities director who helps residents participate. Even in reviews that are otherwise negative, therapy staff are sometimes singled out more favorably than nursing care. The community offers scheduled daily activities, planned day trips, and resident-run or concierge-supported programming, aligning with what families describe.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 193 resident community capacity 193 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Chicago Midway (9 miles away) Chicago Midway (9 miles away)
  • Chicago O'Hare International (24 miles away) Chicago O'Hare International (24 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Restaurants

  • Portillo's Hot Dogs (0.9 miles)
  • The Brazen Head (1 miles)
  • McDonald's (2.6 miles)
  • Brown's Chicken & Pasta (2.9 miles)
  • Raising Cane's Chicken Fingers (3 miles)
  • McDonald's (3.3 miles)
  • Firewater Saloon - Mount Greenwood (3.4 miles)

Pharmacies

  • Walgreens (1 miles)
  • Walgreens (1.3 miles)
  • Walgreens (2.1 miles)
  • Walgreens (2.3 miles)
  • CVS Pharmacy (2.7 miles)
  • Walgreens (3.3 miles)
  • CVS Pharmacy (3.4 miles)

Hospitals

  • Palos Community Hospital (3.2 miles)
  • Advocate Christ Outpatient Pavilion (4.9 miles)
  • Advocate Children Hospital-Hope Pavilion (5.2 miles)
  • Ingalls Memorial (5.8 miles)
  • Little Company of Mary Hospital (5.9 miles)
  • South Suburban Hospital (6.6 miles)

Places of Worship

  • Palos Islamic Center (3.3 miles)
  • Mosque Foundation (5.5 miles)
  • Holy Name Of Mary Church (5.8 miles)
  • Beth Eden Baptist Church (5.9 miles)

Cafes

  • Starbucks (3.4 miles)
  • Starbucks (3.9 miles)
  • Corner Bakery Cafe (4.7 miles)
  • Eggheadz Cafe (4.9 miles)
  • Panera Bread (5.1 miles)
  • Starbucks (7.7 miles)

Transportation

  • Metra - Morgan Park / 115th Street (5 miles)
  • Metra (6.9 miles)
  • Metra/Amtrak (7.6 miles)

Physicians

  • Family Christian Health Center (5.9 miles)
  • United Pain Services (6.5 miles)
  • Advocate South Suburban Hospital: Smith Sharon C MD (6.7 miles)
  • Dr Uppuluri, Dr Patel, Dr Chavin Urology (7.1 miles)
  • Children's Wellness Center (7.5 miles)
  • Rife & Associates (7.6 miles)
  • Loyola (7.7 miles)

Parks

  • Harr Park (6.2 miles)

Theaters

  • Orland Park Cinema Orland Park, Il (6.5 miles)

Frequently Asked Questions

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