Lena Living Center

Cons

• The rooms at Lena Living Center are described as looking like a dungeon and not very homey, with extremely hot conditions.
• The staff are perceived as uncaring at the facility.
• There were significant delays in delivering items brought for residents, sometimes taking up to five days.
• Phone calls to staff often went unanswered, and the voicemail system was non-functional.
• Requests for addressing problems or concerns were frequently ignored or significantly delayed.
• There was a lack of orientation aids in the rooms, such as calendars or clocks, leaving residents disoriented.
• The TV cable system was overly complicated and unusable for many residents.
• The facility failed to provide the required two-day notice of Medicare Non-Coverage for physical therapy, resulting in an improper termination process.
• Despite receiving favorable rulings during appeals, the nursing home continued to deny necessary physical therapy in violation of Medicare protocol.
• Overall, there was disappointment and dissatisfaction regarding the quality of care and communication during a family member's stay for rehabilitation.

Review

Lena Living Center has garnered a mixed bag of reviews from families who have placed their loved ones in its care. While some aspects of the facility are appreciated, others leave much to be desired. Overall, the sentiment reflects varying experiences based on individual needs and expectations, leading to conclusions that range from satisfied to deeply disappointed.

One recurring issue noted is the ambiance of the living quarters within Lena Living Center. Described by one reviewer as resembling a "dungeon," many family members found the rooms lacking a homey atmosphere. The heat levels in the rooms were also criticized as being excessively uncomfortable for visitors. Although there are amenities provided—such as meal services, opportunities for hair care, church activities, and holiday parties—these offerings do not seem sufficient enough to outweigh concerns regarding the overall environment and quality of care.

The experience during the pandemic was another focal point in several reviews. Some family members expressed gratitude towards the facility's proactive measures regarding health safety, like regular COVID-19 testing for residents and staff. This dedication contributed positively to their loved ones' safety during such a turbulent time. However, even amidst these safety protocols, discrepancies in service delivery surfaced that detracted from an otherwise reassuring setting.

Physical therapy services seemed to be a highlight at Lena Living Center; however, there are questions surrounding their effectiveness and relevance to each resident's specific needs. One reviewer mentioned that while therapy was frequent—almost daily—it often lacked personalization or proper targeting tailored to their family member’s rehabilitation requirements. Such concerns suggest a need for more individualized approaches in therapeutic settings rather than an overarching strategy that might induce neglect toward specific patient needs.

Unfortunately, numerous logistical issues arose that severely impacted residents' experiences at Lena Living Center. Instances where staff failed to return phone calls were prevalent throughout several accounts; this communication barrier only amplified feelings of isolation for family members seeking updates on their loved ones’ welfare. Additionally, delays in item deliveries—as long as five days—raised more red flags about operational efficiency within the facility.

Procedural issues further exacerbated dissatisfaction with Lena Living Center's management practices; most notably concerning compliance with Medicare guidelines regarding physical therapy notifications. One family member described how they received crucial notice about Non-Coverage six days after it should have been delivered—a significant misstep that forced them into an appeal process which ultimately ruled in favor of their loved one due to administrative negligence. Unfortunately, despite this ruling, ongoing denials for needed physical therapy persisted—a clear violation compromising adequate rehabilitation support.

In contrast to other criticisms painted across various reviews lies a small but notable appreciation for certain interactions between staff and residents in less formal observations. Some visitors remarked upon seeing genuine care exhibited by hands-on staff dedicated to enhancing seniors' lives amid stark challenges faced by many facilities today. The therapy department was specifically praised for its high-quality services yielding positive results and improved well-being among residents during rehab stays.

In conclusion, while Lena Living Center has demonstrated potential through certain commendable actions—particularly during challenging times—the overall sentiment suggests considerable room for improvement remains within its operations and attentiveness toward individual resident needs. Families looking towards this center appear equally likely to find bright spots intertwined with significant frustrations stemming from systemic inefficiencies impacting care quality at fundamental levels.

Cafes

• Cafe 217 Espresso & Bakery Shoppe (0.4 miles)
• Main Street Eats & Treats (0.5 miles)
• Stella's Cafe & Catering (9.3 miles)
• Starbucks (11.8 miles)
• Sunrise Cafe (11.9 miles)

Places of Worship

• Father's House Church (0.5 miles)
• St John's Lutheran Church Lc-Ms (1.4 miles)
• General Conference Of Seventh-Day Adventists (8.2 miles)
• Open Bible Learning Center (9 miles)
• Christ Lutheran Church ELCA (9.2 miles)
• Christ Lutheran Parsonage (9.2 miles)
• Calvary United Methodist Church (9.5 miles)

Physicians

• FHN Family Healthcare Center (0.6 miles)
• Fhn Family Healthcare Center (9.7 miles)
• Highland Women's Care (9.8 miles)
• Advanced Hearing Healthcare (9.9 miles)
• Monroe Clinic (10 miles)
• Valery Hrad, MD (10 miles)
• FHN Family Healthcare Center - Highlandview Drive (10.1 miles)

Pharmacies

• Lena Drug Store (0.6 miles)
• Hartig Drug (9.3 miles)
• CVS Pharmacy (10.3 miles)
• Walgreens (11 miles)
• Sv Pharmacies (11.6 miles)
• Cub Pharmacy (11.6 miles)
• Supervalu (11.6 miles)

Restaurants

• Saporito's Pizzeria (0.6 miles)
• Splash Land Food Court (0.9 miles)
• Lena Drive Inn (0.9 miles)
• Coach's Golf & Grill (1.1 miles)
• Rafters Restaurant (1.7 miles)
• The Rafters (2.9 miles)
• Route No. 73 Brew & Chew (7.3 miles)

Parks

• Dodds Park (0.8 miles)
• Lions Park (0.9 miles)
• Lena Community Park District (0.9 miles)
• Blackhawk Battlefield Park (5.8 miles)
• Stockton Park District (9.3 miles)
• Krape Park Dam (10.9 miles)
• Krape Park (11.1 miles)

Transportation

• U-Haul Neighborhood Dealer (10.4 miles)
• Warren Auto & Van Rentals (11.9 miles)

Hospitals

• FHN Memorial Hospital (11 miles)
• Freeport Memorial Hospital (11.5 miles)
• Freeport Memorial Hospital (11.7 miles)