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2.6 from 32 reviews
5 stars
10
4 stars
3
3 stars
1
2 stars
0
1 stars
18
Overall Review of Pearl Pavilion
caveat9 reviews mention this
Care feels inconsistent and understaffed
Many residents describe care delays and short staffing that affected responsiveness.
Several reviews describe short staffing and slow response when call lights were left on for long stretches. Others raise concerns about medication timing and getting help with day-to-day needs, including residents not being taken to appointments. A few also report situations where basic care routines (like hydration or personal care) were missed for extended periods.
common6 reviews mention this
Food quality is a mixed story
Dining reviews split between meals residents enjoyed and meals families criticized.
Some residents and family members say the food is good, hot, and fresh, and they also mention the overall dining experience positively. Other reviews call the food horrible and describe it as not meeting needs, including concerns about diabetic or special diets. Overall, dining satisfaction appears inconsistent across experiences.
caveat6 reviews mention this
Condition and cleanliness concerns recur
Multiple reviews mention dirty conditions or maintenance issues in the facility.
Several negative reviews describe dirty floors or walls, unclean bathrooms, and pests. Others mention maintenance problems like window damage and the general look of the building not matching expectations. A few reviewers also connect these conditions to feeling concerned about overall safety and upkeep.
common2 reviews mention this
Activities are available for residents
Residents mention scheduled activities like games and group events.
A couple of reviews highlight that there are activities available, including things residents can join in. One review also notes that there are more activities than expected, while another points to activity-style events in the dining area. These comments suggest the community offers at least some structured daily options.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
109 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Physicians
Highland Women's Care (0.2 miles)
Monroe Clinic (0.3 miles)
Valery Hrad, MD (0.3 miles)
Fhn Family Healthcare Center (0.3 miles)
FHN Family Healthcare Center - Highlandview Drive (0.3 miles)
Advanced Hearing Healthcare (0.4 miles)
Dr Kenneke (1.4 miles)
Places of Worship
Immanuel Lutheran Christian Child Development Center (0.6 miles)
Immanuel Evangelical Lutheran (0.7 miles)
Bethany United Church of Christ (0.7 miles)
Open Bible Learning Center (0.8 miles)
St John United Church of Christ (1 miles)
Abundant Life Christian Deliverance Center (1.1 miles)
Pearl Pavilion is located at 900 South Kiwanis Drive, Freeport, IL 61032 in Stephenson County, Illinois
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