Pearl Pavilion in Freeport, IL

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Pearl Pavilion

Pearl Pavilion in Freeport, IL

900 South Kiwanis Drive, Freeport, IL 61032

For more information about senior living options: (844) 490-3973

2.6 from 31 reviews
5 stars
10
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1 stars
17

Skilled Nursing Facility

Overall Review of Pearl Pavilion

Pros

  • pro The staff at Pearl Pavilion are described as caring, compassionate, and dedicated to the residents.
  • pro Families note that medications are given on time and residents are treated with dignity and respect.
  • pro Reviewers praise the staff for warmth and for keeping family members informed about residents' well-being.
  • pro The facility offers activities and food that residents enjoy, contributing to positive experiences.
  • pro Longtime staff and administration are praised for providing supportive, smooth transitions and ongoing communication.
  • pro Pearl Pavilion is seen as a welcoming, home-like place where residents and staff genuinely care for one another.
  • pro One family expressed gratitude for the kind, compassionate care provided during a loved one's transition.
  • pro The place is described as clean and well-maintained, with improvements ongoing.

Cons

  • pro The facility is terrible, with staffing consistently short and the care described as bad.
  • pro The food is horrible.
  • pro Call lights go unanswered for up to an hour.
  • pro A desk staff member is rude and disrespectful, allegedly talking about a resident to a nurse.
  • pro The building is in need of window replacement, and some patients have COVID.
  • pro Care is inconsistent due to unreliable staffing and staff lacking compassion.
  • pro Medications are not administered in a timely manner and some patients are not flushed as needed.
  • pro Onboarding is mishandled, with employees sometimes told to start the same day and then fired the same day.
  • pro The facility is dirty, with roaches in the hallway and floors not properly cleaned.
  • pro Residents wait for assistance for extended periods, sometimes half an hour to an hour.
  • pro Management is accused of caring more about money than residents and of underpaying and overworking staff.

Review

Pearl Pavilion in Freeport is best suited for families that can tolerate variable staffing and want a recognizable, homey environment where caregivers may form close relationships with residents. When care is running at its best, the staff show warmth, communication from administration can be solid, and long-tenured staff can create a sense of stability for a resident who responds well to personal attention. The facility's older building and ongoing remodeling are a trade-off many families accept for the everyday familiarity and the opportunity to be actively involved in care planning and daily routines.

That said, serious contenders for alternatives are those who cannot accept intermittent care gaps or a facility with documented cleanliness and safety concerns. Several reviewers report long call bells, delayed medications, and staff shortages that translate into unanswered needs and exposed risks. Others warn of harassment or dismissive attitudes from frontline staff, plus maintenance issues like dirty rooms, roaches, and dated equipment. Families seeking consistent, top-tier clinical oversight, spotless upkeep, and a facility where every shift delivers the same level of attentiveness may find more reliable options elsewhere.

The strongest positives at Pearl Pavilion are the human connections and the moments when staff respond with genuine care. Multiple accounts highlight nurses and CNAs who treat residents with dignity, keep families informed, and go the extra mile during transitions or difficult days. In some cases, families praise the administration, noting open lines of communication and proactive problem-solving. For residents who engage with activities and feel understood by caregiving teams, these relational strengths can translate into meaningful everyday quality of life and smoother transitions within the building.

However, the cons carry substantial weight. Chronic staffing gaps reappear across reviews, yielding delayed call-bell responses, inconsistent monitoring, and rushed care that may miss subtle changes in a resident's condition. Medication handling is repeatedly flagged as a risk, with reports of pills left unattended and in some instances miscommunication about dosing. Cleanliness and maintenance concerns show up in several narratives, from dirty common areas to dated facilities in need of repair, with some families reporting pests or neglected spaces. The combination of these issues undermines confidence in uniform safety and predictable outcomes, even when individual staff members are praised.

Decision-making guidance is clear: prospective residents or families should conduct rigorous, hands-on due diligence. Visit at different times of day and on multiple shifts to observe response times and staffing levels, request a direct conversation with the administrator about staffing plans and turnover, and inspect the cleanliness and maintenance of resident rooms. Ask for a detailed care plan, verify how medications are tracked, and talk to current residents or families about how often they are updated on changes in health or treatment. If a trial period is possible, use it to test the consistency of care, responsiveness of call lights, and the ability to coordinate care across departments.

In the end, Pearl Pavilion offers a pragmatic option for families who want a familiar, person-centered environment and are willing to stay actively involved to offset potential gaps. It is not ideal for those who require unwavering staffing consistency, impeccable cleanliness, and a perfect record of safety and medical management. Alternatives with stronger staffing models, tighter quality controls, and verifiable safety outcomes may be a better fit for those priorities. For families choosing Pearl Pavilion, a plan that emphasizes regular site visits, clear communication channels, and specific expectations around staffing, med administration, and cleanliness will be essential to achieving the best possible outcome for a loved one.

Features

Housing

  • 109 resident community capacity 109 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Pearl Pavilion in Freeport, IL is an exceptional assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. With a focus on providing a comfortable and fulfilling lifestyle, this community is committed to enhancing the overall well-being of its residents.

The community boasts an array of amenities designed to promote relaxation and convenience. Residents can enjoy the convenience of an on-site beauty salon and computer center for their personal needs. The dining room offers restaurant-style dining, ensuring that every meal is a delightful experience for residents. For recreational activities, there is a gaming room, small library, and outdoor space where residents can relax or engage in various activities. The fitness room and wellness center provide opportunities for physical exercise and overall health maintenance. Additionally, high-speed internet and cable/satellite TV are available to keep residents connected and entertained.

There are also numerous care services provided by professional staff members who are available round-the-clock. The 24-hour call system ensures that assistance is readily available whenever needed. Activities of daily living (ADL) assistance, such as bathing, dressing, and transfers, are offered to support residents with their everyday needs. Medication management and diabetes diet options are provided to ensure proper health management. Mental wellness programs are available to promote cognitive function and emotional well-being.

In terms of location, the Pearl Pavilion benefits from being close to various amenities in the surrounding area. There are several cafes, parks, pharmacies, restaurants, places of worship, transportation options, physicians' offices nearby for easy access to essential services.

Overall, the Pearl Pavilion provides an inclusive environment where seniors can enjoy a fulfilling lifestyle while receiving the necessary care services they require. With its comprehensive amenities and attentive staff members, this assisted living community aims to create a warm and inviting atmosphere for all its residents.

Nearby Places of Interest

Physicians

  • Highland Women's Care (0.2 miles)
  • Monroe Clinic (0.3 miles)
  • Valery Hrad, MD (0.3 miles)
  • Fhn Family Healthcare Center (0.3 miles)
  • FHN Family Healthcare Center - Highlandview Drive (0.3 miles)
  • Advanced Hearing Healthcare (0.4 miles)
  • Dr Kenneke (1.4 miles)

Places of Worship

  • Immanuel Lutheran Christian Child Development Center (0.6 miles)
  • Immanuel Evangelical Lutheran (0.7 miles)
  • Bethany United Church of Christ (0.7 miles)
  • Open Bible Learning Center (0.8 miles)
  • St John United Church of Christ (1 miles)
  • Abundant Life Christian Deliverance Center (1.1 miles)
  • Tran Family Ministries (1.2 miles)

Parks

  • Krape Park (1.3 miles)
  • Krape Park Dam (1.7 miles)
  • Read Park Aquatic Center (1.9 miles)
  • Lions Park (9.9 miles)
  • Lena Community Park District (9.9 miles)
  • Dodds Park (10.4 miles)
  • Blackhawk Battlefield Park (10.8 miles)

Pharmacies

  • CVS Pharmacy (1.4 miles)
  • Sv Pharmacies (2 miles)
  • Cub Pharmacy (2 miles)
  • Supervalu (2 miles)
  • Walgreens (2.1 miles)
  • Walgreens (2.2 miles)
  • CVS Pharmacy (2.3 miles)

Restaurants

  • Big Apple Family Resta (1.5 miles)
  • Da Catch Fish & Chicken (1.5 miles)
  • McDonald's (1.6 miles)
  • Happy Wok (1.6 miles)
  • Cannova's Pizza (1.7 miles)
  • KFC (1.8 miles)
  • Ten Pennies Internet Cafe (1.9 miles)

Transportation

  • U-Haul Neighborhood Dealer (1.5 miles)
  • Enterprise Rent-A-Car (2.5 miles)
  • U-Haul Neighborhood Dealer (3.7 miles)

Hospitals

  • FHN Memorial Hospital (1.7 miles)
  • Freeport Memorial Hospital (1.8 miles)
  • Freeport Memorial Hospital (2.2 miles)

Cafes

  • Starbucks (2.2 miles)
  • Cafe 217 Espresso & Bakery Shoppe (9.9 miles)
  • Main Street Eats & Treats (9.9 miles)

Frequently Asked Questions

Where is Pearl Pavilion?

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