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4.1 from 104 reviews
5 stars
76
4 stars
5
3 stars
0
2 stars
1
1 stars
22
Overall Review of Alden of Long Grove
common52 reviews mention this
Staff responsiveness is a focal point
Residents and families repeatedly describe attentive, caring staff who follow through on concerns.
Across the reviews, families describe staff who are compassionate, patient, and willing to listen to needs. Several residents mention help with daily routines like room cleaning, meals, and call light response, and others highlight specific staff members by name. There are also a few negative reviews that criticize professionalism or responsiveness, including trouble reaching the facility by phone and examples of poor follow-through. Even with those complaints, the overall pattern in resident experiences is that staff are engaged with residents and supportive with family questions.
differentiator10 reviews mention this
Care during rehab and therapy
Rehabilitation reviews emphasize therapy teams that push residents safely and communicate clearly.
Multiple reviews frame Alden Long Grove around rehab progress, including physical and occupational therapy and the way therapists explain goals and benefits. Residents describe therapists as knowledgeable and motivating, with a focus on safe movement and improvement over the course of their stay. Families also mention coordination for after-release planning and support during transitions. One or two reviews raise serious concerns about care quality, but most rehab-focused comments connect the therapy team to tangible recovery progress.
common26 reviews mention this
Food quality comes up often
Many residents say the food is better than expected for a nursing home, with meal support for preferences.
A large number of reviews mention meals positively, including comments that food is tasty, hot food arrives hot, and portions are not overly small. Several residents and families also describe the dietary department accommodating specific requests or dietary needs. A smaller set of reviews is negative about food, describing poor meals and inadequate portions for residents. Overall, food satisfaction appears to be a frequently mentioned strength, especially in longer-stay and rehab comments.
common9 reviews mention this
Activities and social time
Residents describe regular activities and social events that help keep life structured day to day.
Several reviews highlight activities calendars, social events, and opportunities to interact with other residents. Some reviewers also mention that activities staff communicate what is happening each day and invite residents to join. A few comments link activities to a sense of comfort or community, including residents meeting friends through socials. While activities aren’t discussed as much as care and staff, the reviews that do mention them are consistently positive.
caveat14 reviews mention this
Building upkeep is mixed
Reviews are split on the facility’s condition, with some pointing to odor or needing repairs.
Many residents and visitors say the facility is clean, with daily room cleaning and a generally well-kept environment. At the same time, multiple reviews complain about an outdated building, broken equipment, and strong smell issues during tours or visits. There are also negative comments that describe the environment as run down or neglected, including references to repairs and upkeep. Taken together, the condition of the building is a recurring point of difference between reviewers.
caveat9 reviews mention this
Communication and admissions experiences vary
Communication is a recurring theme, ranging from smooth guidance to delayed or missed follow-up.
Some families describe administrative staff as organized and helpful during moves and Medicaid-related steps, with guidance that reduces stress. Others describe problems reaching the facility, such as rare phone pickup or lack of voicemail, and they report frustration with admissions timing. A few reviews also reference management or staff responses that did not meet expectations during urgent situations. Overall, communication quality appears inconsistent depending on the situation and timing.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Types of Care
Skilled Nursing Facility
Transportation
Chicago O'Hare International (14 miles away)
Nearby Places of Interest
This part of Long Grove, Illinois offers a variety of amenities and services that cater to senior living. With multiple restaurants, cafes, pharmacies, and physicians within close proximity, residents have easy access to essential needs. Places of worship are also nearby for those seeking spiritual fulfillment. The area features several parks where residents can enjoy outdoor activities and connect with nature. For entertainment, theaters are accessible for movie buffs. Additionally, transportation options such as Metra stations are available for convenient travel. Hospitals in the vicinity provide peace of mind for seniors needing medical care. Overall, this part of Long Grove combines convenience, leisure, and healthcare facilities making it a desirable location for senior living.
Restaurants
Buffalo Creek Brewing (1.3 miles)
Chick-Fil-A (1.6 miles)
Alley 64 Bar & Grill (1.6 miles)
Culver's (1.8 miles)
McDonald's (2.1 miles)
Restaurant.com (2.3 miles)
Portillo's Hot Dogs (2.5 miles)
Cafes
Cafe Zupas (1.5 miles)
Starbucks (2 miles)
Starbucks (2.7 miles)
Starbucks (5.6 miles)
Panera Bread (6.1 miles)
Starbucks (7.8 miles)
Starbucks (8.2 miles)
Pharmacies
CVS Pharmacy (1.8 miles)
Walgreens (2.1 miles)
Walgreens (2.7 miles)
Walgreens (2.9 miles)
Walgreens (3 miles)
Walgreens (3.2 miles)
CVS Pharmacy (3.8 miles)
Physicians
Premier Eye Care & Surgery (2.2 miles)
Ferber, Stuart Nch Buffalo Grove Outpatient Care Center (3.4 miles)
Stuart Bergman-Bock MD - Northshore University Health Systems (4.9 miles)
Northern Illinois Eye Clinic (5 miles)
NorthShore University HealthSystem - GI & General Surgery (5.9 miles)
Ritacca Laser Center (6.2 miles)
Lake Shore Dermatology (6.2 miles)
Places of Worship
St Thomas Of Villanova (3.6 miles)
St Francis de Sales Parish (3.8 miles)
Santa Maria Del Popolo Church (6.7 miles)
Willow Creek Community Church (7.9 miles)
Transportation
Metra (3.9 miles)
Metra (8.4 miles)
Parks
Cuba Marsh Forest Preserve (4.2 miles)
Lake Arlington (4.7 miles)
Century Park (6.1 miles)
South Park (7.9 miles)
Ned Brown Preserve (8.1 miles)
Theaters
Regal Lincolnshire & Imax (4.6 miles)
AMC Hawthorn 12 (6.4 miles)
Hospitals
NCH Northwest Community Hospital (7.1 miles)
Advocate Condell Medical Center Heart Scan (8 miles)
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Skilled Nursing Facility
Chicago O'Hare International (14 miles away)
Friendly staff with engaging activities in a bright, clean environment.
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