Alden of Long Grove

Pros

• The staff are very compassionate and take care of residents.
• Steffan, the social worker, has been great and very attentive.
• The administrative staff guide families through Medicaid processes with patience and clarity.
• Alden Long Grove is a supportive, professional environment and is highly recommended by families.
• The CNAs and nurses are incredibly caring, attentive, and professional.
• The therapy teams are skilled and motivating, helping residents progress safely.
• The facility offers a wide range of activities that keep residents engaged and connected.
• The building may be old, but it is clean and well maintained, with fantastic staff.
• The care from nurses and CNAs is consistently described as excellent.
• The administration is friendly, helpful, and responsive to concerns.
• Residents feel at home due to a welcoming, family-like atmosphere.
• Many reviewers note that Alden Long Grove feels like a home where staff treat residents with dignity.

Cons

• The receptionist is described as unable to comprehend simple requests and delighting in being difficult, even refusing to help.
• Admissions and communications are reportedly mishandled, with last?minute cancellations and a lack of timely updates.
• The building is old and in need of updating, with odors of urine and run-down facilities.
• The staff are described as rude, unprofessional, and lacking compassion, leading to neglectful care.
• Medication administration is reported as incorrect on a daily basis and sometimes delayed.
• There are accounts of theft by CNAs, with belongings stolen or missing.
• Several reviewers warn against using the facility, calling it unsafe and recommending others not to send loved ones there.

Review

Alden of Long Grove is best suited for families seeking post?acute rehab or long?term care where compassionate daily caregiving and strong clinical attention are the priority, and Medicaid acceptance is a meaningful facilitator. The facility consistently earns praise for attentive CNAs and nurses, a responsive social work team, robust therapy services, and a warm, home?like atmosphere that helps residents settle in and stay engaged. For families who value a calendar full of activities, regular staff communication, clean environments, and private rooms, Alden Long Grove delivers real, observable benefits. The building's age is outweighed by the quality of care many residents experience, and the setting often feels comfortable enough to treat as a primary residence for years.

But there are clear reasons to consider alternatives. Several reviews flag an aging infrastructure and maintenance needs, with mentions of odors, outdated decor, and places that could use remodeling. Issues around administrative responsiveness and communication pop up repeatedly, including inconsistent phone access and slower resolution of concerns. There are serious, specific allegations from a minority of families about medication management, miscommunications at admission, and even care lapses that culminated in distressing outcomes. For families prioritizing a pristine facility, modern amenities, or a consistently flawless administrative process, exploring other options is prudent.

The community's strongest offset to these drawbacks is the caregiving quality on the floor. Multiple residents and families highlight that CNAs and RNs are patient, diligent, and genuinely engaged in the day?to?day well?being of residents. The social services team, particularly the long?tenured Stefan, earns frequent commendations for helping families navigate transitions and care plans. Rehab services are a standout - therapists press residents to regain independence, with frequent, intensive programming and a cohesive team approach that blends therapy with nursing care. When the goal is tangible improvement in function and a renewed sense of comfort, these strengths matter a great deal.

In rehab and recovery contexts, Alden Long Grove can be a standout choice. The facility is repeatedly praised for the intensity and quality of physical and occupational therapy, often with six days a week of therapy and attentive oversight from therapists who explain why procedures are done and how they prevent falls. Residents who require post?hospital rehabilitation or recovery from surgeries frequently report meaningful progress, sometimes accompanied by improvements in nutrition and daily routines. The combination of medical oversight, personal attention from nurses and CNAs, and a structured activity program makes it a credible option for families aiming to restore or maintain independence after a setback.

Long?term residents and families also describe meaningful, ongoing value when stability and a sense of community are priorities. The care teams are cited as reliable, the rooms regularly cleaned, and the atmosphere described as homey and welcoming. Food quality, while variable in some reviews, is often noted as better than typical "nursing home" fare, with staff accommodating dietary preferences and offering a menu that helps residents feel included. The administration - particularly when engaged - can be approachable and helpful, and the facility's willingness to work with public aid programs adds a practical, inclusive dimension for families navigating budget constraints. Still, mixed experiences remind that consistency is not universal.

The bottom line comes with prudent next steps. A practical decision hinges on conducting a thorough on?site assessment focused on both care quality and operations. Tour the building for cleanliness and maintenance cadence; observe call lights, response times, and how staff interact with residents. Ask to meet the director of nursing, social services, and a frontline CNA so the tone of daily operations can be judged beyond testimonials. Verify medication management practices, admission processes, and policies on patient belongings and privacy. If memory care is needed, confirm staffing ratios and programming tailored to dementia needs. For families prioritizing rehab outcomes and Medicaid access within a warm, community?oriented setting, Alden of Long Grove is a viable, often excellent choice - provided due diligence confirms alignment with the exact expectations and safety standards required.

This part of Long Grove, Illinois offers a variety of amenities and services that cater to senior living. With multiple restaurants, cafes, pharmacies, and physicians within close proximity, residents have easy access to essential needs. Places of worship are also nearby for those seeking spiritual fulfillment. The area features several parks where residents can enjoy outdoor activities and connect with nature. For entertainment, theaters are accessible for movie buffs. Additionally, transportation options such as Metra stations are available for convenient travel. Hospitals in the vicinity provide peace of mind for seniors needing medical care. Overall, this part of Long Grove combines convenience, leisure, and healthcare facilities making it a desirable location for senior living.

Restaurants

• Buffalo Creek Brewing (1.3 miles)
• Chick-Fil-A (1.6 miles)
• Alley 64 Bar & Grill (1.6 miles)
• Culver's (1.8 miles)
• McDonald's (2.1 miles)
• Restaurant.com (2.3 miles)
• Portillo's Hot Dogs (2.5 miles)

Cafes

• Cafe Zupas (1.5 miles)
• Starbucks (2 miles)
• Starbucks (2.7 miles)
• Starbucks (5.6 miles)
• Panera Bread (6.1 miles)
• Starbucks (7.8 miles)
• Starbucks (8.2 miles)

Pharmacies

• CVS Pharmacy (1.8 miles)
• Walgreens (2.1 miles)
• Walgreens (2.7 miles)
• Walgreens (2.9 miles)
• Walgreens (3 miles)
• Walgreens (3.2 miles)
• CVS Pharmacy (3.8 miles)

Physicians

• Premier Eye Care & Surgery (2.2 miles)
• Ferber, Stuart Nch Buffalo Grove Outpatient Care Center (3.4 miles)
• Stuart Bergman-Bock MD - Northshore University Health Systems (4.9 miles)
• Northern Illinois Eye Clinic (5 miles)
• NorthShore University HealthSystem - GI & General Surgery (5.9 miles)
• Ritacca Laser Center (6.2 miles)
• Lake Shore Dermatology (6.2 miles)

Places of Worship

• St Thomas Of Villanova (3.6 miles)
• St Francis de Sales Parish (3.8 miles)
• Santa Maria Del Popolo Church (6.7 miles)
• Willow Creek Community Church (7.9 miles)

Transportation

• Metra (3.9 miles)
• Metra (8.4 miles)

Parks

• Cuba Marsh Forest Preserve (4.2 miles)
• Lake Arlington (4.7 miles)
• Century Park (6.1 miles)
• South Park (7.9 miles)
• Ned Brown Preserve (8.1 miles)

Theaters

• Regal Lincolnshire & Imax (4.6 miles)
• AMC Hawthorn 12 (6.4 miles)

Hospitals

• NCH Northwest Community Hospital (7.1 miles)
• Advocate Condell Medical Center Heart Scan (8 miles)
• Advocate Good Shepherd Hospital (8 miles)