Alden of Long Grove

Pros

• The facility warmly welcomed patients and greeted them by name upon arrival, creating a friendly atmosphere.
• Staff members, including the Housekeeping manager and Director of Nursing, took the initiative to introduce themselves personally to new patients.
• Nurses and CNAs were described as warm, friendly, sympathetic, proactive, and attentive in their care.
• Physical and Occupational Therapy were provided regularly, with therapists encouraging and motivating patients to regain strength effectively.
• The Activities staff ensured that all patients received a daily list of events, promoting engagement and participation in various activities.
• Patients had the option to enjoy meals either in the dining room or in their private rooms for added comfort.
• The facility offered specialized rehab care that was well-organized and tailored to meet patients' needs.
• Family involvement was appreciated, with staff going out of their way to include families in the rehabilitation process.

Cons

• A family member was treated poorly and ignored, feeling like an annoyance during their decline.
• The individual frequently missed doctor appointments and often appeared unclean with dirty clothes.
• Clothes belonging to the family member went missing regularly, necessitating the need for new items to be brought during visits.
• Attempts to reach out to the director and social worker were met with silence after a relative was sent to the hospital for erratic behavior.
• After the passing of the family member, no one from the facility reached out or provided support.
• There are strong recommendations against sending loved ones to this facility due to poor treatment received.

Review

The experiences shared by patients and families regarding Alden-Long Grove illustrate a stark contrast in the quality of care provided at this rehabilitation facility. Many individuals have expressed profound gratitude for the compassionate care they received, while others highlight severe deficiencies that led to distressing outcomes. This duality underscores the complex nature of healthcare environments, where experiences can vary significantly based on individual circumstances and staff interactions.

One patient recounted a positive experience upon entering Alden-Long Grove, describing a warm welcome marked by personal attention as staff greeted them by name. This initial impression was bolstered by being shown to a private room featuring amenities such as a television and an en-suite bathroom—elements typically appreciated by short-term residents seeking comfort during recovery. The friendliness extended beyond mere greetings; key personnel, including the Housekeeping Manager and Director of Nursing, proactively introduced themselves, fostering an atmosphere of open communication and support right from the start.

The quality of care provided by nurses and certified nursing assistants (CNAs) was another focal point in positive reviews. Patients praised these professionals for their warmth, friendliness, and proactive attitudes. Such characteristics are essential in rehabilitation settings where emotional support is just as critical as physical recovery. One patient credited much of their recuperation to the enthusiastic encouragement from both Physical Therapy and Occupational Therapy teams who visited regularly, reinforcing the significance of motivational support alongside clinical interventions.

Rehabilitation activities were also organized well at Alden-Long Grove. Each morning, patients were presented with a schedule detailing various events planned for the day—a practice that not only keeps residents engaged but also encourages social interaction among them. Additionally, meal options provided flexibility; patients could choose dining together in common areas or prefer dining privately within their rooms. These thoughtful details contribute positively to residents' overall experience, making their recovery process more bearable despite being in an unfamiliar setting.

Conversely, not all experiences at Alden-Long Grove were favorable. One family member’s account painted a grim image of neglect towards their loved one during his decline. They described instances where he was treated as an annoyance rather than a person needing help; missed medical appointments compounded this experience of neglect. It is particularly heartbreaking to learn that despite reaching out to authority figures like the director and social worker during times of need—and even after facing tragic outcomes—the family felt unheard and ignored.

This stark juxtaposition raises essential questions about consistency in care standards across different units or shifts within any healthcare facility, including Alden-Long Grove. While some patients thrived due to attentive therapy staff eager to aid their recovery journeys, others suffered deeply due to lapses in basic hygiene standards or inadequate supervision when they needed it most.

In summary, while many individuals found hope and healing at Alden-Long Grove through caring staff members and structured rehabilitation programs designed with resident engagement in mind, serious concerns remain about quality assurance practices evident from troubling accounts regarding unmet needs and unaddressed grievances among other families. Such discrepancies highlight the necessity for ongoing training among caregivers to prevent future incidences that leave families feeling marginalized during sensitive times when compassion should be paramount if one must consider such facilities for loved ones' rehabilitative needs.

This part of Long Grove, Illinois offers a variety of amenities and services that cater to senior living. With multiple restaurants, cafes, pharmacies, and physicians within close proximity, residents have easy access to essential needs. Places of worship are also nearby for those seeking spiritual fulfillment. The area features several parks where residents can enjoy outdoor activities and connect with nature. For entertainment, theaters are accessible for movie buffs. Additionally, transportation options such as Metra stations are available for convenient travel. Hospitals in the vicinity provide peace of mind for seniors needing medical care. Overall, this part of Long Grove combines convenience, leisure, and healthcare facilities making it a desirable location for senior living.

Restaurants

• Buffalo Creek Brewing (1.3 miles)
• Chick-Fil-A (1.6 miles)
• Alley 64 Bar & Grill (1.6 miles)
• Culver's (1.8 miles)
• McDonald's (2.1 miles)
• Restaurant.com (2.3 miles)
• Portillo's Hot Dogs (2.5 miles)

Cafes

• Cafe Zupas (1.5 miles)
• Starbucks (2 miles)
• Starbucks (2.7 miles)
• Starbucks (5.6 miles)
• Panera Bread (6.1 miles)
• Starbucks (7.8 miles)
• Starbucks (8.2 miles)

Pharmacies

• CVS Pharmacy (1.8 miles)
• Walgreens (2.1 miles)
• Walgreens (2.7 miles)
• Walgreens (2.9 miles)
• Walgreens (3 miles)
• Walgreens (3.2 miles)
• CVS Pharmacy (3.8 miles)

Physicians

• Premier Eye Care & Surgery (2.2 miles)
• Ferber, Stuart Nch Buffalo Grove Outpatient Care Center (3.4 miles)
• Stuart Bergman-Bock MD - Northshore University Health Systems (4.9 miles)
• Northern Illinois Eye Clinic (5 miles)
• NorthShore University HealthSystem - GI & General Surgery (5.9 miles)
• Ritacca Laser Center (6.2 miles)
• Lake Shore Dermatology (6.2 miles)

Places of Worship

• St Thomas Of Villanova (3.6 miles)
• St Francis de Sales Parish (3.8 miles)
• Santa Maria Del Popolo Church (6.7 miles)
• Willow Creek Community Church (7.9 miles)

Transportation

• Metra (3.9 miles)
• Metra (8.4 miles)

Parks

• Cuba Marsh Forest Preserve (4.2 miles)
• Lake Arlington (4.7 miles)
• Century Park (6.1 miles)
• South Park (7.9 miles)
• Ned Brown Preserve (8.1 miles)

Theaters

• Regal Lincolnshire & Imax (4.6 miles)
• AMC Hawthorn 12 (6.4 miles)

Hospitals

• NCH Northwest Community Hospital (7.1 miles)
• Advocate Condell Medical Center Heart Scan (8 miles)
• Advocate Good Shepherd Hospital (8 miles)