Heritage Health Jacksonville

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  • Interior

    An empty dining area with wooden floors, tables, and chairs.

  • Outdoors

    A peaceful garden area with benches and a pathway surrounded by trees and shrubs.

  • Decor

    An empty dining area with wooden floors and neatly arranged tables and chairs.

  • Building

    A hotel entrance with a covered driveway and surrounding greenery.

  • Architecture

    A single-story suburban house with a well-maintained lawn.

  • Trees

    A peaceful park scene with metal chairs, a lamp post, and a gazebo surrounded by lush greenery.

  • Landscaping

    A suburban brick ranch-style house with a driveway and an American flag.

  • Outdoor

    A serene park setting with two metal chairs, a lamp post, and a gazebo in the distance.

  • Television

    A well-equipped gym featuring treadmills and stationary bikes on a wooden floor.

  • Plant

    A cozy waiting room with chairs, a table, a lamp, and wall decorations.

  • Rehabilitation

    An elderly person receiving assistance from a caregiver during a rehabilitation session.

Heritage Health Jacksonville

873 Grove Street, Jacksonville, IL 62650

For more information about senior living options: (844) 490-3973

4.5 from 58 reviews
5 stars
46
4 stars
4
3 stars
3
2 stars
3
1 stars
2

Skilled Nursing Facility

Overall Review of Heritage Health Jacksonville

Pros

  • pro Mother enjoys - and we appreciate - the wonderfully caring staff of The Grove.
  • pro The Grove was clean and the staff is kind as well as cheerful.
  • pro Very nice staff.
  • pro The staff is very good and willing to help with whatever you need done.
  • pro Excellent staff.
  • pro What a wonderful group! Thank you for always looking out for my aunt.
  • pro Taking great care of my mom, great staff and food!
  • pro My wife receives excellent care. The staff is always helpful, and friendly.
  • pro I have been visiting my friend for some time at The Grove and always sense a sincere dedication in the hearts of the healthcare providers there.
  • pro They have been so attentive and have provided individualized care and necessary services!

Cons

  • pro The showers were filthy, smelled like sewage, and were never cleaned.
  • pro A nurse gave the wrong medicine, making the patient very sick.
  • pro A nurse aide ignored the call light and wouldn't fetch help.
  • pro The facility was short-staffed, leading to cold meals and long waits for assistance.
  • pro Gossiping and backstabbing among staff left residents feeling unsafe and threatened.
  • pro Billing practices were confusing and could result in "crazy bills" that required residents to guard their payments.
  • pro There were allegations of fraud: rehab was billed but not provided, and residents were discarded when insurance ran out.
  • pro Medical care was inadequate in areas like bed sores, CPAP use, suction equipment, and overall hygiene.
  • pro The environment was described as drab or with unpleasant odors, not meeting expectations for comfort.

Review

The Grove emerges in the comments as a facility that many families deeply value for its warmth and attentiveness. Across a wide range of messages, the staff is repeatedly described as caring, compassionate, and dedicated to the well?being of residents. Several reviewers speak with genuine gratitude about the way people there treat loved ones - with kindness, gentleness, and a sense that they are truly seen. One reviewer notes that the staff's care extends beyond the clinical tasks, describing them as loving partners who make it possible for family members to feel connected and supported during the rehabilitation process. The sentiment runs from heartfelt praise to practical appreciation: clean facilities, friendly faces, and a team that makes families feel included and informed.

Alongside these positive experiences, many comments celebrate specific individuals who stood out for their attentiveness and reliability. Mentions abound of nurses and aides who offered steady companionship, helped residents with daily tasks, and went the extra mile to ensure comfort and safety. People repeatedly highlight caregivers who are "very professional and caring," and in particular names like Pam Lewis, Selena Douglas, Missy, Cora, Kelsey, Amy, Maggie, Tara, and Ann in the dining and front?office areas. The sense that staff stay on top of updates, follow through on needs, and communicate with families contributes greatly to the overall impression of a well?intentioned team. Visitors report feeling welcomed from the moment they walk in, with friendly front?desk staff and a culture of hospitality that makes family visits easier and more meaningful.

Yet the picture is not uniformly rosy. A substantial portion of the feedback centers on serious concerns about cleanliness, safety, and responsiveness. Some reviewers recount a nightmarish experience in which showers were never properly cleaned and smelled of sewage, and where medication errors caused considerable harm. Calls for help could be met with delayed responses, or staff members who would not rise to assist when the patient needed assistance with bathroom tasks or other urgent needs. Allegations of gossip, backstabbing, and even intimidation by a few staff members surface repeatedly, painting a more troubling undercurrent to the otherwise caring environment. In these accounts, the rehabilitation team often appears strong and capable, but there are troubling days when the nursing and aid staff fail to provide consistent safety and comfort.

The juxtaposition of praise and grievance becomes a throughline in many visits and experiences. Families describe visits that feel like a relief when staff members are on duty, with certain shifts bringing a sense of security that others lack. There are stories of residents who feel safe only when certain caregivers are on shift, suggesting a reliance on individual staff members rather than a uniformly reliable system. Complaints about cold meals, long wait times, and residents left on the toilet for extended periods underscore persistent concerns about staffing levels and routine quality of care, even as other reviewers emphasize warmth and attentiveness during other shifts. In some reviews, the language shifts toward the urgent: questions about whether a resident received appropriate rehab, whether essential equipment is being used correctly, and whether patients' basic needs are being met in a timely fashion.

There are also pointed criticisms about governance, billing, and the broader organizational structure. A number of reviewers raise alarms about billing transparency and accuracy, with accusations that residents or families are billed without clear verification of payment, and even warnings to hold onto checks. One comment suggests a layered LLC arrangement behind the facility, implying opacity in ownership or corporate structure. The strongest of these claims describe aggressive billing tactics and a sense that care may be deprioritized when financial considerations dominate. A few reviews go further, describing perceived neglect such as a grandmother being left without rehab support after insurance runs out, or the impression that the facility will use aggressive billing tactics before addressing patient care needs. These are serious claims, and they contrast starkly with the otherwise positive testimonials about staff compassion and patient warmth.

Amid the breadth of experiences, several messages center on the human cost of aging and rehabilitation in a setting like The Grove. Families repeatedly acknowledge the difficulty of watching a loved one navigate recovery and the mixed emotions that come with hospital?to?facility transitions. Comments about the environment - cleanliness and fresh spaces - stand alongside more troubling remarks about odor, equipment issues, and the emotional toll of seeing a loved one not receive the level of rehab promised. The tone ranges from hopeful and grateful to frustrated and distressed, capturing a spectrum that reflects real, lived experiences of many families during vulnerable moments.

Taken together, the reviews present a complex portrait: a facility where many residents and families experience genuine warmth, compassionate care, and dependable, friendly staff on many days; yet where other days reveal gaps in safety, responsiveness, and administrative practices that can seriously undermine trust. The Grove is described as a place of heartfelt human connection, punctuated by periodic episodes of frustration and alarm - whether over cleanliness, medication mistakes, delayed help, or opaque billing. For anyone considering care here, the message is to look beyond the general reputation and listen carefully to the specific experiences of residents and families. Ask about staffing levels on different shifts, the rehab program details, medication safety protocols, and how the facility handles billing and transparency. A visit and direct conversations with multiple staff members, as well as current residents or family members, can help paint a clearer picture of what everyday life is like at The Grove.

Features

Housing

  • 175 resident community capacity 175 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Heritage Health Jacksonville in Jacksonville, IL is a vibrant and inclusive assisted living community that offers a wide range of amenities and care services to enhance the lives of its residents. The community ensures that residents have access to various conveniences such as a beauty salon, cable or satellite TV, computer center, gaming room, small library, and Wi-Fi/high-speed internet.

Residents can enjoy delicious meals prepared by professional chefs in the elegant dining room with restaurant-style dining. Special dietary restrictions are accommodated to cater to individual needs. The wellness center and fitness room provide opportunities for residents to engage in physical activities and maintain their well-being.

The community promotes social interaction and engagement through planned daily activities, resident-run activities, and fitness programs. Residents also have the option to participate in concierge services and planned day trips for a fun-filled experience. Additionally, there are three nearby cafes for residents to enjoy outings with friends or family.

At Heritage Health Jacksonville, the care services provided ensure the comfort and safety of residents. These include 24-hour call system and supervision, assistance with activities of daily living such as bathing and dressing, transfers assistance, medication management, and diabetes diet support. A mental wellness program is also available to address any emotional or psychological needs.

Transportation arrangement is provided both for non-medical purposes as well as transportation to doctors' appointments. Move-in coordination assists new residents during the transition process. Housekeeping services ensure that the living environment remains clean and tidy.

The location of Heritage Health Jacksonville offers convenience with several amenities nearby. There are four parks where residents can enjoy outdoor recreational activities surrounded by nature. Various pharmacies nearby ensure easy access to medications while ten physicians provide comprehensive healthcare services at close proximity. In addition, multiple restaurants offer diverse dining options near the community.

With its extensive amenities, care services, engaging activities, and convenient location surrounded by essential establishments like hospitals and places of worship; Heritage Health Jacksonville provides a comfortable home for seniors seeking assisted living in Jacksonville, IL.

Nearby Places of Interest

Places of Worship

  • Mount Emory Baptist Church (0.4 miles)
  • House of Worship COGIC (0.5 miles)
  • In His Service-Jesus Is Lord (0.5 miles)
  • Southern Baptist Convention (0.6 miles)
  • Lincoln Avenue Baptist Church (0.6 miles)
  • Helps Ministry Outreach (0.6 miles)
  • Murrayville United Methodist Church (0.7 miles)

Restaurants

  • Burger King (0.4 miles)
  • Hardee's (0.4 miles)
  • Papa John's Pizza (0.5 miles)
  • McDonald's (0.5 miles)
  • Kuhl Time Korner (0.5 miles)
  • Taco Bell (0.5 miles)
  • Domino's Pizza (0.5 miles)

Transportation

  • Enterprise Rent-A-Car (0.5 miles)
  • Budget Truck Rental (0.5 miles)
  • Enterprise Rent-A-Car (0.7 miles)
  • Budget Truck Rental (1.5 miles)
  • U-Haul Neighborhood Dealer (6.7 miles)

Physicians

  • Sapra Amit Dr Southern Illinois University Center For Family Medicine Jacksonville Jacksonville (0.5 miles)
  • Bard Optical - Jacksonville (0.6 miles)
  • MPS Jacksonville Family Med Assoc (1.1 miles)
  • Jacksonville Family Medical Associates (1.1 miles)
  • Interventional Pain Medicine (1.3 miles)
  • Doctor's Plaza (1.4 miles)
  • Jacksonville Pediatric Associates (1.5 miles)

Parks

  • Duncan Park (0.5 miles)
  • Veterans Park (0.6 miles)
  • Community Park (0.8 miles)
  • Foreman Park (1.6 miles)
  • Dunaway Park (14.8 miles)

Cafes

  • Soap Co Coffee House (0.6 miles)
  • Norma's North Star Cafe (0.8 miles)
  • Norma's Northstar Cafe (1.2 miles)
  • Dr Ugs Drugstore Cafe (15.3 miles)

Pharmacies

  • Medicine Shoppe (0.7 miles)
  • Walgreens (0.7 miles)
  • CVS Pharmacy (0.8 miles)
  • Walgreens (1.2 miles)
  • Shopko Pharmacy (1.6 miles)
  • Pharmacy Plus (13.4 miles)

Theaters

  • Illinois Theatre (0.8 miles)

Hospitals

  • Cardiopulmanary Passavant (1.5 miles)
  • Passavant Hospital Third Floor (1.5 miles)
  • Passavant Hospital OB Floor (1.5 miles)
  • Passavant Hospital Ambulatory Surgery (7.4 miles)

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