Heritage Health Jacksonville
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873 Grove Street, Jacksonville, IL 62650
For more information about senior living options: (844) 490-3973
The staff provides great care for patients and is a valued partner for chaplains. The mother enjoys the wonderfully caring staff at The Grove. The facility is nice and clean, and the staff are friendly. The staff have taken great care of residents during rehabilitation and have been a pleasure. The Grove is clean and the staff are kind and cheerful. The staff show care and compassion for residents. The front desk and staff are consistently kind and hospitable, treating visitors like family. The staff are attentive and provide individualized care with thorough follow-up. The staff cared for residents kindly, and families express gratitude for their kindness. The atmosphere is caring and cooperative, with meals served warm.
The showers were filthy, never cleaned, and smelled like sewage. Nurses and aides allegedly lied about him, and Amanda Burries often tried to pick fights. One nurse gave him the wrong medicine, making him very sick. When he pressed the call light, a nurse aide ignored him and wouldn't come to assist. There was pervasive gossiping and backstabbing, and he felt threatened by Amanda Burries and her relatives. Call lights were sometimes ignored or not answered promptly, with staff promising to return and never doing so. Bed sores were not properly treated, essential care like CPAP and cath care was neglected, and some equipment wasn't plugged in or accessible. Billing issues were described as sending crazy bills and lacking proper payment verification.Heritage Health Jacksonville is best suited for families seeking a warm, home-like environment where a strong, compassionate caregiving culture is real and visible every day. This community works well for residents who value genuine relationships with staff, consistent personal attention, and a rehabilitation-focused path that feels collaborative rather than transactional. When visiting, families will notice approachable front-office staff, a welcoming atmosphere, and caregivers who strive to tailor daily routines to individual needs. In short, it rewards families who prioritize kindness, steady communication, and a sense of continuity in daily life.
Those weighing alternatives should consider options if reliability and predictability are non-negotiable. If the priority is near-perfect call-light responsiveness, consistently timely medication administration, or uninterrupted, high-intensity clinical oversight, this community may not always meet those expectations. Families facing complex medical needs, high risk of safety incidents, or persistent administrative glitches may want to compare other facilities with stronger track records in risk management and billing transparency. For memory care or behavior-related needs that demand specialized protocols, a facility with a more explicit care model might feel like a safer fit.
On the upside, the strongest advantages here are the people. Across many days and shifts, the staff's warmth, patience, and willingness to engage stand out. Reviews repeatedly highlight professional rehabilitation teams, attentive aides, and front-line personnel who treat residents like family. The overall cleanliness and the way meals and routines are organized contribute to a feeling of dignity and respect for residents. Families often express appreciation for staff who listen, follow up on changes, and cultivate a cooperative atmosphere that makes visiting and coordinating care feel constructive rather than burdensome.
However, the negative notes warrant careful attention. Several accounts describe gaps in responsiveness, with call lights going unanswered or delays in assistance during urgent moments. Medication errors and miscommunications, when they occur, understandably shake confidence in daily operations. Understaffing - especially during busy times - has surfaced as a recurring concern, with reports of cold meals or limited assistance around certain tasks. Administrative friction, including questions about billing, also appears in some experiences. A few residents recount issues around personal care tasks and basic safety, underscoring that lapses can surface when staffing or supervision slips.
Despite these concerns, the positives can substantially counterbalance the negatives for many families. When caregiving teams are fully engaged, residents receive timely help, rehab sessions proceed with professionalism, and families feel informed through regular updates. The culture of care - evident in compassionate interactions, respectful treatment, and a sense of community - helps residents stay connected to loved ones and maintain a dignified daily routine. Leadership and front-office staff frequently earn praise for their responsiveness and willingness to coordinate services, which can stabilize a difficult caregiving landscape when issues arise.
For families evaluating this community, approach thoughtfully: schedule a visit to observe how call lights are handled during peak times, meet the rehabilitation team to gauge schedules and intensity, and request to see dining and housekeeping practices firsthand. Ask specifically about staffing ratios on each shift, how quickly aides respond, and what the facility does to prevent medication errors. Clarify the billing process, confirm there is a transparent, itemized statement, and inquire about recent quality metrics or surveys. If the priority is a consistently high-touch, emotionally supportive environment with a capable rehab orientation, Heritage Health Jacksonville delivers substantial value - but verify these experiences with a current, in-person assessment before making a final commitment.
175 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heritage Health Jacksonville in Jacksonville, IL is a vibrant and inclusive assisted living community that offers a wide range of amenities and care services to enhance the lives of its residents. The community ensures that residents have access to various conveniences such as a beauty salon, cable or satellite TV, computer center, gaming room, small library, and Wi-Fi/high-speed internet.
Residents can enjoy delicious meals prepared by professional chefs in the elegant dining room with restaurant-style dining. Special dietary restrictions are accommodated to cater to individual needs. The wellness center and fitness room provide opportunities for residents to engage in physical activities and maintain their well-being.
The community promotes social interaction and engagement through planned daily activities, resident-run activities, and fitness programs. Residents also have the option to participate in concierge services and planned day trips for a fun-filled experience. Additionally, there are three nearby cafes for residents to enjoy outings with friends or family.
At Heritage Health Jacksonville, the care services provided ensure the comfort and safety of residents. These include 24-hour call system and supervision, assistance with activities of daily living such as bathing and dressing, transfers assistance, medication management, and diabetes diet support. A mental wellness program is also available to address any emotional or psychological needs.
Transportation arrangement is provided both for non-medical purposes as well as transportation to doctors' appointments. Move-in coordination assists new residents during the transition process. Housekeeping services ensure that the living environment remains clean and tidy.
The location of Heritage Health Jacksonville offers convenience with several amenities nearby. There are four parks where residents can enjoy outdoor recreational activities surrounded by nature. Various pharmacies nearby ensure easy access to medications while ten physicians provide comprehensive healthcare services at close proximity. In addition, multiple restaurants offer diverse dining options near the community.
With its extensive amenities, care services, engaging activities, and convenient location surrounded by essential establishments like hospitals and places of worship; Heritage Health Jacksonville provides a comfortable home for seniors seeking assisted living in Jacksonville, IL.
Heritage Health Jacksonville is located at 873 Grove Street, Jacksonville, IL 62650 in Scott County, Illinois
Heritage Health Jacksonville on seniors.fyi includes 12 photos including images showing interior, landscaping, trees, park, dining, gazebo, lighting, exercise equipment, and more.
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Interior
Outdoors
Decor
Building
Architecture
Trees
Landscaping
Outdoor
Television
Plant
Rehabilitation
