Heritage Health Jacksonville

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  • Interior

    An empty dining area with wooden floors, tables, and chairs.

  • Outdoors

    A peaceful garden area with benches and a pathway surrounded by trees and shrubs.

  • Decor

    An empty dining area with wooden floors and neatly arranged tables and chairs.

  • Building

    A hotel entrance with a covered driveway and surrounding greenery.

  • Architecture

    A single-story suburban house with a well-maintained lawn.

  • Trees

    A peaceful park scene with metal chairs, a lamp post, and a gazebo surrounded by lush greenery.

  • Landscaping

    A suburban brick ranch-style house with a driveway and an American flag.

  • Outdoor

    A serene park setting with two metal chairs, a lamp post, and a gazebo in the distance.

  • Television

    A well-equipped gym featuring treadmills and stationary bikes on a wooden floor.

  • Plant

    A cozy waiting room with chairs, a table, a lamp, and wall decorations.

  • Rehabilitation

    An elderly person receiving assistance from a caregiver during a rehabilitation session.

Heritage Health Jacksonville

Heritage Health Jacksonville is a nursing home community in Jacksonville, IL.

Information last verified:

873 Grove Street, Jacksonville, IL 62650

For more information about senior living options: (866) 208-4318

4.5 from 58 reviews
5 stars
46
4 stars
4
3 stars
3
2 stars
3
1 stars
2

Overall Review of Heritage Health Jacksonville

common 29 reviews mention this

Caring staff is a mixed picture

Many residents highlight caring, responsive staff, though a few describe serious breakdowns in care.

Across the reviews, families repeatedly describe staff as kind, attentive, and helpful—checking in, supporting residents day to day, and making visits easier. Several also mention specific moments of help with meals, adjustments, or getting acclimated after transfer. At the same time, a small number of reviews describe problems such as delayed assistance when call lights are used and unsafe medication or equipment issues. Overall, residents describe genuine care, but the experience is not uniformly consistent.

common 7 reviews mention this

Cleanliness gets credit, with exceptions

Most reviews mention the facility looks clean, while some point to sanitation and odor concerns.

Multiple reviewers say the building and rooms look clean and well kept, including comments about the air not having lingering odors. Meal-time and nursing-care mentions often come alongside those cleanliness impressions. Still, at least one review describes dirty showers and a bad smell, and another notes that the smell could be better. The cleanliness feedback is generally positive, with a few notable exceptions.

common 4 reviews mention this

Food is often served warm

Dining is generally described positively, with a recurring concern about food temperature.

A reviewer describing the dining room says meals were served warm and that staff helped deliver trays. Other reviews also tie good food into overall satisfaction with care and daily experience. But another review complains that food eaten in residents’ rooms is frequently cold. A separate comment asks for better food and more alternative options. Dining seems to work for many residents, but temperature and choice are points some families want improved.

caveat 6 reviews mention this

Medical care follow-through varies

Several reviews raise concerns about clinical follow-through and staffing enough to meet needs.

Some reviews describe serious problems such as incorrect medication, lack of help when assistance is requested, or medical equipment not being used as expected. Another review reports issues like bed sores and missed steps in care planning. A separate review says a rehab stay did not deliver the expected therapy, and another is disappointed with ongoing oral care. Finally, at least one review attributes gaps to being short staffed and calls for more CNA and nurse support, as well as improvements to bathing and transportation. Taken together, reviews suggest the quality of clinical follow-through is uneven and can affect safety and comfort.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.

Features

Housing

  • 175 resident community capacity 175 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions
  • Transportation to doctors appointments Transportation to doctors appointments

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Places of Worship

  • Mount Emory Baptist Church (0.4 miles)
  • House of Worship COGIC (0.5 miles)
  • In His Service-Jesus Is Lord (0.5 miles)
  • Southern Baptist Convention (0.6 miles)
  • Lincoln Avenue Baptist Church (0.6 miles)
  • Helps Ministry Outreach (0.6 miles)
  • Murrayville United Methodist Church (0.7 miles)

Restaurants

  • Burger King (0.4 miles)
  • Hardee's (0.4 miles)
  • Papa John's Pizza (0.5 miles)
  • McDonald's (0.5 miles)
  • Kuhl Time Korner (0.5 miles)
  • Taco Bell (0.5 miles)
  • Domino's Pizza (0.5 miles)

Transportation

  • Enterprise Rent-A-Car (0.5 miles)
  • Budget Truck Rental (0.5 miles)
  • Enterprise Rent-A-Car (0.7 miles)
  • Budget Truck Rental (1.5 miles)
  • U-Haul Neighborhood Dealer (6.7 miles)

Physicians

  • Sapra Amit Dr Southern Illinois University Center For Family Medicine Jacksonville Jacksonville (0.5 miles)
  • Bard Optical - Jacksonville (0.6 miles)
  • MPS Jacksonville Family Med Assoc (1.1 miles)
  • Jacksonville Family Medical Associates (1.1 miles)
  • Interventional Pain Medicine (1.3 miles)
  • Doctor's Plaza (1.4 miles)
  • Jacksonville Pediatric Associates (1.5 miles)

Parks

  • Duncan Park (0.5 miles)
  • Veterans Park (0.6 miles)
  • Community Park (0.8 miles)
  • Foreman Park (1.6 miles)
  • Dunaway Park (14.8 miles)

Cafes

  • Soap Co Coffee House (0.6 miles)
  • Norma's North Star Cafe (0.8 miles)
  • Norma's Northstar Cafe (1.2 miles)
  • Dr Ugs Drugstore Cafe (15.3 miles)

Pharmacies

  • Medicine Shoppe (0.7 miles)
  • Walgreens (0.7 miles)
  • CVS Pharmacy (0.8 miles)
  • Walgreens (1.2 miles)
  • Shopko Pharmacy (1.6 miles)
  • Pharmacy Plus (13.4 miles)

Theaters

  • Illinois Theatre (0.8 miles)

Hospitals

  • Cardiopulmanary Passavant (1.5 miles)
  • Passavant Hospital Third Floor (1.5 miles)
  • Passavant Hospital OB Floor (1.5 miles)
  • Passavant Hospital Ambulatory Surgery (7.4 miles)

Frequently Asked Questions

Where is Heritage Health Jacksonville?
What photos are available for Heritage Health Jacksonville in Jacksonville, Illinois?

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