Heritage Health-Jacksonville

Pros

• The Grove's staff provides great care for patients.
• The staff are wonderfully caring.
• The facility is clean and the staff are friendly.
• The rehabilitating team is very professional.
• The staff are kind and cheerful.
• The staff provide individualized care and follow up on updates.
• The atmosphere is caring and cooperative, with staff pitching in to help.
• Meals are served warm and the dining process is well-organized.
• Residents feel safe, cared for, and well attended.

Cons

• A reviewer stated the showers were filthy and never cleaned, with a sewage smell, and clean sheets were changed only once during a month-and-a-half of rehab.
• They alleged staff lied about them, that Amanda Burries would try to pick fights, a nurse gave the wrong medicine making them very sick, call lights were ignored, and there was gossip/backstabbing; they felt threatened by Amanda Burries and her relatives.
• Another reviewer reported an eight-minute wait for help after calling for assistance, cold meals due to short staffing, and a resident left on the toilet for 15+ minutes with a call light on.
• They claimed bed sores and improper care, CPAP not being used, a suction machine not plugged in and out of reach, despite discussions with administration.
• One reviewer accused the facility of billing fraud and questionable billing practices, suggesting they receive "crazy bills" and should keep checks to avoid being charged.
• A lengthy account alleged neglect after surgery, stating rehab was not provided despite being billed, and that residents were discarded when insurance ran out, with claims staff only helping when payment was involved.

Review

The Grove comes across in these reviews as a place of real contrasts. Many families express gratitude for the care and kindness they see day in and day out, while others recount deeply troubling experiences that raise serious questions about safety, staffing, and oversight. Taken together, the comments sketch a facility with moments of exceptional empathy and professionalism side by side with gaps in basic nursing care and communication that can put residents at risk. The common thread among the strongest praise is a sense that some staff genuinely treat residents like family, and that when the right people are on shift, the atmosphere feels warm, welcoming, and attentive.

Across numerous notes, families consistently praise the core caregiving staff for their compassion and responsiveness. Several reviewers highlight the rehabilitation teams as particularly professional and caring, and mention specific nurses and CNAs who made a positive impression. Names like Pam Lewis, Selena Douglas, Missy, Cora, Kelsey, Amy, Maggie, and Tara surface repeatedly as examples of staff who were attentive, organized, and considerate. In several entries, visitors describe staff as friendly, cheerful, and patient with both residents and visiting family, and they appreciate efforts to follow up on updates and to involve loved ones in care planning. A common sentiment is that there is genuine care and kindness present on the floor, which makes a meaningful difference in the experience of being a patient or a family member.

The positive experiences are often tied to perceptions of cleanliness and a well-kept environment. Reviewers mention that the Grove feels like a clean facility, with residents who appear well cared for, and with staff who are courteous and engaging. Some family members notice small but important gestures, like staff taking time to chat with visitors, making residents feel seen, and inviting family into the care process. The sense of a respectful, supportive culture is reinforced by comments about staff who go above and beyond to ensure residents' needs are met, including timely assistance during meals and in the hallways.

However, the record is not without grave concerns. A number of reviews describe episodes that raise serious red flags about safety and quality of care. In one account, a patient describes a "nightmare from hell" involving persistent cleanliness failures in the showers, infrequent linen changes, and a broader pattern of neglect. Allegations include a wrong medication being administered that caused illness, ignored call lights, and nurses who allegedly lied about the patient. Other reviewers recount a culture of gossip and backstabbing, with some staff members perceived as threatening, and situations where help was not promptly provided when requested. The fear of not being heard or helped, especially when a call light is pressed, recurs as a central grievance.

Other entries describe troubling deficiencies in routine care that should raise alarms for any family. Reports include serious concerns about bedsores and inadequate catheter care, CPAP not being used, suction equipment left unplugged and inaccessible, and overall insufficient attention to essential daily tasks. There are mentions of people waiting long periods for assistance - sometimes up to 15 minutes or more - while someone who should be helping remains seated or unavailable. A recurring line is that while the rehabilitative team may perform well, the broader caregiving and nursing staff fall short in critical moments, undermining residents' safety and comfort.

Billing and administration appear as another heavy thread in these reflections. A few reviews describe financial and administrative frustrations, including experiences with confusing or inconsistent billing and concerns about being charged or double-billed despite paying. One reviewer explicitly questions corporate structure, calling the facility "an LLC hiding behind an LLC behind another LLC," which implies a belief that corporate complexity might shield or obscure accountability. In some of the more pointed notes, families recount feelings of being pushed to the side when insurance or payments lapse, and fear that residents could be neglected as a consequence. These statements reflect a perception that financial pressures may influence the quality and continuity of care.

The emotional toll for families who have loved ones at The Grove also figures prominently. Several reviewers describe the difficulty of visiting a relative who has declined in health or who expresses worry about the care they are receiving. They speak of the relief when the right nurse or aide is on shift, and the disappointment when the opposite is true. One writer shared heartbreak about a grandmother who did not receive the rehab they expected, leading to a loss of independence and long-term impact on functioning. At the same time, several comments acknowledge the strain of being separated from a loved one in a facility, and they emphasize the importance of warmth, communication, and consistent, respectful treatment in easing those moments.

In sum, the Grove is depicted as a place of promise and risk, with a landscape of care that varies by shift, staff, and administrative matters. The strongest praise centers on compassionate, attentive caregivers who treat residents with dignity and who create a sense of family within the building. The most troubling reviews call out neglectful or unsafe conditions, understaffing, inconsistent responsiveness, and troubling administrative practices. For families and prospective residents, the message is clear: there are moments of exceptional care worth celebrating, but there are also persistent gaps that require ongoing attention, stronger oversight, and a sustained commitment to safety, cleanliness, and transparent communication. If there is a path forward, it seems to hinge on consistently translating the best intentions of individual caregivers into reliable, institution-wide practices that protect residents and reassure families.

This part of Jacksonville, Illinois, offers a variety of amenities that may appeal to seniors looking for a peaceful and convenient location. With several places of worship nearby, such as Mount Emory Baptist Church and Murrayville United Methodist Church, residents have easy access to spiritual support. The area also features a selection of restaurants like Burger King and Papa John's Pizza, making dining out convenient for seniors who may not want to cook. In terms of healthcare, there are several physicians' offices and pharmacies close by, providing easy access to medical care. Additionally, the presence of parks like Duncan Park and Veterans Park offers opportunities for outdoor recreation and relaxation. Overall, this area presents a well-rounded community with essential services within reach for seniors considering senior living in Jacksonville.

Places of Worship

• Mount Emory Baptist Church (0.4 miles)
• House of Worship COGIC (0.5 miles)
• In His Service-Jesus Is Lord (0.5 miles)
• Southern Baptist Convention (0.6 miles)
• Lincoln Avenue Baptist Church (0.6 miles)
• Helps Ministry Outreach (0.6 miles)
• Murrayville United Methodist Church (0.7 miles)

Restaurants

• Burger King (0.4 miles)
• Hardee's (0.4 miles)
• Papa John's Pizza (0.5 miles)
• McDonald's (0.5 miles)
• Kuhl Time Korner (0.5 miles)
• Taco Bell (0.5 miles)
• Domino's Pizza (0.5 miles)

Transportation

• Enterprise Rent-A-Car (0.5 miles)
• Budget Truck Rental (0.5 miles)
• Enterprise Rent-A-Car (0.7 miles)
• Budget Truck Rental (1.5 miles)
• U-Haul Neighborhood Dealer (6.7 miles)

Physicians

• Sapra Amit Dr Southern Illinois University Center For Family Medicine Jacksonville Jacksonville (0.5 miles)
• Bard Optical - Jacksonville (0.6 miles)
• MPS Jacksonville Family Med Assoc (1.1 miles)
• Jacksonville Family Medical Associates (1.1 miles)
• Interventional Pain Medicine (1.3 miles)
• Doctor's Plaza (1.4 miles)
• Jacksonville Pediatric Associates (1.5 miles)

Parks

• Duncan Park (0.5 miles)
• Veterans Park (0.6 miles)
• Community Park (0.8 miles)
• Foreman Park (1.6 miles)
• Dunaway Park (14.8 miles)

Cafes

• Soap Co Coffee House (0.6 miles)
• Norma's North Star Cafe (0.8 miles)
• Norma's Northstar Cafe (1.2 miles)
• Dr Ugs Drugstore Cafe (15.3 miles)

Pharmacies

• Medicine Shoppe (0.7 miles)
• Walgreens (0.7 miles)
• CVS Pharmacy (0.8 miles)
• Walgreens (1.2 miles)
• Shopko Pharmacy (1.6 miles)
• Pharmacy Plus (13.4 miles)

Theaters

• Illinois Theatre (0.8 miles)

Hospitals

• Cardiopulmanary Passavant (1.5 miles)
• Passavant Hospital Third Floor (1.5 miles)
• Passavant Hospital OB Floor (1.5 miles)
• Passavant Hospital Ambulatory Surgery (7.4 miles)