Heritage Health-Jacksonville

Name: Heritage Health-Jacksonville
Address: 873 Grove St, Jacksonville, IL, 62650
Telephone: (217) 479-3400
Rating: 4.6

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873 Grove St, Jacksonville, IL 62650

To contact a resident: (217) 479-3400

For more information about senior living options: (866) 208-4318

4.6 from 63 reviews

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Overall Review of Heritage Health-Jacksonville

common 28 reviews mention this

Staff kindness and helpfulness

Residents and families repeatedly describe staff who are kind, attentive, and willing to help.

Many reviews emphasize the care team’s approach—people describe staff as friendly, cheerful, compassionate, and helpful in day-to-day support. Several mention specific moments like assistance with meals, responding to needs, or checking in so family members feel updated. Even among mixed experiences, reviews still acknowledge professionalism and care at least at certain times.

caveat 6 reviews mention this

Food can run cold

Food quality and serving temperature are inconsistent across residents’ experiences.

Some reviews describe meals being served warm and staff delivering food efficiently at lunch. Others report cold food when residents eat in their rooms, and ask for better food and more alternative options. A few mention mealtime service details like coffee or beverages offered alongside meals, while at least one reviewer flags cold meals as a serious concern.

common 7 reviews mention this

Cleanliness with some odor complaints

Reviews describe a generally clean facility, with a few accounts of dirty or unpleasant conditions.

Several reviews say the facility looks clean and that there weren’t obvious odors lingering. At the same time, one reviewer reports filthy showers and sewage-like smells, which contrasts sharply with the positive cleanliness comments. Another reviewer simply says the smell could be better, and a separate review notes room appearance concerns like drab walls and condition of bathroom storage.

caveat 6 reviews mention this

Staffing and care follow-through

Some residents and families report problems with staffing levels and care follow-through.

While many reviews praise care, multiple reviews describe breakdowns in response or treatment. One reviewer describes long waits after a call light was activated and help not arriving, along with cold meals. Others raise concerns about medical follow-through, including bed sore treatment, catheter care, and CPAP use, or request for more CNAs and nurses. A separate review also claims rehab did not happen as billed and describes a negative outcome after insurance ended.

caveat 2 reviews mention this

Billing frustrations

A couple of reviews mention billing and insurance problems.

One reviewer complains about bills that seem inaccurate, advising others to keep checks. Another reviewer describes being billed for rehab that they say did not occur and also describes what happened when insurance ran out. Together, these comments focus on payment and coverage experience rather than day-to-day care quality.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Types of Care

Board and Care Home

Nearby Places of Interest

This part of Jacksonville, Illinois, offers a variety of amenities that may appeal to seniors looking for a peaceful and convenient location. With several places of worship nearby, such as Mount Emory Baptist Church and Murrayville United Methodist Church, residents have easy access to spiritual support. The area also features a selection of restaurants like Burger King and Papa John's Pizza, making dining out convenient for seniors who may not want to cook. In terms of healthcare, there are several physicians' offices and pharmacies close by, providing easy access to medical care. Additionally, the presence of parks like Duncan Park and Veterans Park offers opportunities for outdoor recreation and relaxation. Overall, this area presents a well-rounded community with essential services within reach for seniors considering senior living in Jacksonville.

Places of Worship

Mount Emory Baptist Church (0.4 miles)
House of Worship COGIC (0.5 miles)
In His Service-Jesus Is Lord (0.5 miles)
Southern Baptist Convention (0.6 miles)
Lincoln Avenue Baptist Church (0.6 miles)
Helps Ministry Outreach (0.6 miles)
Murrayville United Methodist Church (0.7 miles)

Restaurants

Burger King (0.4 miles)
Hardee's (0.4 miles)
Papa John's Pizza (0.5 miles)
McDonald's (0.5 miles)
Kuhl Time Korner (0.5 miles)
Taco Bell (0.5 miles)
Domino's Pizza (0.5 miles)

Transportation

Enterprise Rent-A-Car (0.5 miles)
Budget Truck Rental (0.5 miles)
Enterprise Rent-A-Car (0.7 miles)
Budget Truck Rental (1.5 miles)
U-Haul Neighborhood Dealer (6.7 miles)

Physicians

Sapra Amit Dr Southern Illinois University Center For Family Medicine Jacksonville Jacksonville (0.5 miles)
Bard Optical - Jacksonville (0.6 miles)
MPS Jacksonville Family Med Assoc (1.1 miles)
Jacksonville Family Medical Associates (1.1 miles)
Interventional Pain Medicine (1.3 miles)
Doctor's Plaza (1.4 miles)
Jacksonville Pediatric Associates (1.5 miles)

Parks

Duncan Park (0.5 miles)
Veterans Park (0.6 miles)
Community Park (0.8 miles)
Foreman Park (1.6 miles)
Dunaway Park (14.8 miles)

Cafes

Soap Co Coffee House (0.6 miles)
Norma's North Star Cafe (0.8 miles)
Norma's Northstar Cafe (1.2 miles)
Dr Ugs Drugstore Cafe (15.3 miles)

Pharmacies

Medicine Shoppe (0.7 miles)
Walgreens (0.7 miles)
CVS Pharmacy (0.8 miles)
Walgreens (1.2 miles)
Shopko Pharmacy (1.6 miles)
Pharmacy Plus (13.4 miles)

Theaters

Illinois Theatre (0.8 miles)

Hospitals

Cardiopulmanary Passavant (1.5 miles)
Passavant Hospital Third Floor (1.5 miles)
Passavant Hospital OB Floor (1.5 miles)
Passavant Hospital Ambulatory Surgery (7.4 miles)

Frequently Asked Questions

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