Stearns Nursing & Rehab Center
Save3900 Stearns Avenue, Granite City, IL 62040
For more information about senior living options: (844) 490-3973
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Stearns Nursing and Rehabilitation Center draws a wide range of voices from families who have trusted their loved ones to its care and from former residents who describe both positive moments and troubling failures. Across the reviews, a common thread is a plea for vigilance: if you have someone there, you should check on them regularly, watch for fever, make sure they're eating and drinking, and be alert for sores or signs of infection. Several families stress that a resident's condition can deteriorate quickly if they aren't monitored closely, and they emphasize that neglect - whether physical, emotional, or administrative - can have serious consequences, including infections and decline in mobility or overall health.
On the negative end, many reviewers recount harrowing experiences that revolve around neglect, poor communication, and administrative failures. Specific stories describe residents left uncomfortable or unattended for long periods, bedsore development, and infections that were not recognized or treated promptly. One family alleges a resident with severe infections was left lying in a bed for months, with calls and attempts to reach him going unanswered from the facility's listed phone contact. Others recount delays or failures in hospital transfers or treatment recommendations, which in several accounts coincided with a rapid or marked decline in health. Some reviews connect these patterns to administrative practices - paperwork not filed properly (notably Medicaid), bills sent to an outdated address, or a lack of transparency and responsiveness from leadership. In one particularly charged account, a family member described the administrator and director of nursing as bullying and accused the facility of nepotism and cover?ups. There are even claims that the facility's size and staffing levels stretch resources too thin to provide adequate care.
A number of reviews, however, also recognize that this is not uniformly negative and that some staff members stand out for their compassion, competence, and accessibility. Several accounts single out individual team members - front desk staff and admissions personnel, nurses, certified nursing assistants, and therapy staff - as genuinely caring, attentive, and skilled. Names that surface include Justin at the front desk, Nicolette and Cassie in admissions, and Ramone, among others, who are described as patient, knowledgeable, and able to answer questions thoroughly. A recurring positive is the rehabilitation and therapy experience: the PT department and related staff are repeatedly praised for helping residents regain function and for delivering personalized, encouraging care. Some families express gratitude for moments of connection aided by technology, such as video calls with relatives, and for staff who treated their loved ones with warmth and respect during challenging times.
The reviews present a mixed portrait of the facility's overall culture. A subset of reviewers views Stearns as a place with strong potential when the right people are in leadership and when family involvement is consistent. One reviewer noted that some prior residents' families felt the staff did "an outstanding job" and described a trajectory from a difficult situation to progress in health once the resident was under the facility's care. Others describe a culture of kindness and teamwork among frontline staff but argue that administrative decisions undermine the good work of caregivers, creating a sense of disconnect between what nurses do at the bedside and how the institution is run from the top down. In some posts, families acknowledge ups and downs typical of any long-term care facility, yet still conclude that their personal experience with specific staff members, therapists, and activities left them glad they chose Stearns for rehabilitation or care in certain circumstances.
Several reviews are outright cautionary, urging potential families to proceed with extreme due diligence. The recurring warnings include the risk of administrative mismanagement, Medicaid paperwork issues, and insufficient responsiveness to caregivers who need timely information. The most alarming anecdotes describe situations where family members believed their loved ones were neglected or experiencing unnecessary harm, ranging from insecure or nonexistent contact during critical moments to urgent medical issues that were not promptly acted upon. These accounts stress the importance of proactive oversight: visiting often, communicating clearly with admissions and nursing leadership, requesting regular status updates, and verifying that medical decisions and billing are handled correctly. For some families, these warnings are reinforced by the facility's Medicare rating and by observations that staffing pressures and turnover can intensify problems.
In sum, Stearns Nursing and Rehabilitation Center emerges as a place with real strengths and real vulnerabilities. The strongest praise goes to individual caregivers - nurses, CNAs, therapists, and admissions staff - who demonstrate competence, kindness, and genuine concern for residents' well-being. The most persistent critique targets the administrative layer: inconsistent communication, alleged mismanagement, and failures that can have serious health and emotional consequences for residents. If you have a loved one at Stearns, the consensus across these accounts is clear: maintain an active presence, advocate vigorously for your relative's needs, verify medical and financial matters, and insist on clear, timely information from both clinical staff and administrators. It's a reminder that in long-term care, strong bedside care must be matched with reliable leadership and transparent operations to ensure residents receive the safe, compassionate care they deserve.
Stearns Nursing & Rehab Center is an assisted living community located in Granite City, IL. Our facility offers a wide range of amenities to enhance the comfort and convenience of our residents. These amenities include a beauty salon for personal grooming, cable or satellite TV for entertainment, community operated transportation for easy access to various destinations, a computer center for staying connected with loved ones, and a dining room featuring restaurant-style dining.
To promote an active lifestyle, we provide a fitness room equipped with equipment suitable for seniors' needs. Our fully furnished living spaces ensure that residents can transition smoothly into their new home. For recreation, we offer a gaming room for fun activities and a small library for reading enthusiasts. Outdoor space and gardens are available to enjoy some fresh air and nature.
Our dedicated staff provides housekeeping services to ensure clean and tidy living spaces. Residents have private bathrooms for their convenience and privacy. Move-in coordination is also provided to make the transition process hassle-free. Wi-Fi/high-speed internet is available throughout the facility.
In terms of care services, we offer 24-hour call system and supervision to attend to any emergencies promptly. Trained caregivers provide assistance with daily activities such as bathing, dressing, and transfers as needed. We cater to special dietary restrictions including diabetes diets and offer meal preparation and service accordingly.
Medication management is provided by our trained staff to ensure that residents receive the right medication at the right time. Mental wellness programs are offered to support residents' emotional well-being. Transportation arrangements are made both for non-medical purposes and for doctors' appointments.
Residents can enjoy various activities such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Concierge services are available to assist residents with their needs.
Our location offers convenient access to nearby parks for outdoor recreational opportunities as well as pharmacies and restaurants ensuring easy access to necessary supplies and dining options. One hospital located nearby provides additional peace of mind in case of medical emergencies.
At Stearns Nursing & Rehab Center, we strive to provide a comfortable and supportive environment for our residents, catering to their individual needs and promoting wellness and engagement in their daily lives.
Stearns Nursing & Rehab Center is located at 3900 Stearns Avenue, Granite City, IL 62040 in Madison County, Illinois
Stearns Nursing & Rehab Center on seniors.fyi includes 6 photos including images showing interior, decor, bedroom, living room, television, rug, wall art, dining, and more.
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