Home Helpers HomeCare

Pros

• The assigned Care Giver is fantastic and well worth the money.
• There has been consistent, problem-free service with the same Care Giver for three months.
• The interface between Senior Helpers, the assigned Care Giver, and the client is excellent.
• The service provides great help with caring for a spouse, with caregivers who respect the home and pets and assist with household tasks.
• The staff are dependable, loyal, flexible, efficient, hard-working, and friendly.
• The office staff are easy to reach and listen to needs.
• Katey at the Andersonville location is professional, helpful, and nice; the caretakers take good care and show concern for welfare.
• The company is highly recommended for getting a caretaker.
• Emily Reed is quick to respond, proactive, and effective at matching clients with the right caregiver.
• Senior Helpers meets complex needs with willingness to address concerns.
• Overall, clients are very happy with the quality of service and staff.
• The care enables families to keep loved ones at home with dignity, while respecting the home and pets.

Cons

• The reviewer notes the previous agency had a new caregiver every few days, which was awful.
• One of the caregivers even left him home alone.
• He can't be left alone.
• The hospital discharged his brother the night before without any advance notice.
• They stayed with him that night and realized they were not able to handle his needs.

Review

Across a collection of heartfelt experiences, Senior Helpers consistently earns high praise for its dependable, compassionate in-home care. Clients repeatedly point to a steady, long-term relationship with their assigned caregivers, noting how important it is to have the same person in place over weeks and months. The feedback speaks to caregivers who show up with genuine care, a respectful attitude toward the home, and a willingness to go beyond caregiving - helping with household tasks, caring for pets, and easing the day-to-day load on families. The tone is consistently grateful, with families affirming that the service has brought real peace of mind during challenging medical journeys.

In Maryville, Illinois, one family shared a powerful contrast between their current experience and a prior home-care setup. They describe switching to Senior Helpers as "the best thing I have ever done," with no comparison to what they had before. The caregiver Tammy has remained with the husband since February, and the family highlights Tammy's genuine care for his Alzheimer's condition, as well as her respect for the home and affection for the dogs. The previous provider turned over caregivers too quickly, sometimes leaving the patient unsupervised. The stability and reliability Tammy provides have become a cornerstone of their daily routine, and the family expresses deep appreciation for Senior Helpers' match quality and Tammy's dependable presence.

A common thread across reviews is the overall dependability of the staff, in addition to the caregivers' personal qualities. One reviewer notes being "very pleased with our senior Helper," describing the caregiver as dependable, loyal, flexible, efficient, hard-working, and friendly. The office staff are praised for their accessibility and willingness to listen to needs, reinforcing a sense that Senior Helpers is not just about the caregiver in the home, but about a responsive, supportive team behind the scenes.

Location-specific testimonials also highlight excellent matchmaking and the resulting sense of security. In Andersonville, Chicago, a client named Shirley sings the praises of Katey, who is professional, helpful, and nice. The client reports receiving two capable caretakers who genuinely care about her sister's welfare, to the point that when the caregivers are with her sister, the family feels completely at ease and worry-free. The strength of this location's experience is the clear emphasis on caregiver compatibility and the resulting confidence families feel in the care plan.

Emergency responsiveness and proactive planning feature prominently in the narratives, with Emily Reed singled out for outstanding service. One family recounts a hospital discharge that left them scrambling for 24/7 care; Emily understood the urgency, arrived promptly, evaluated the situation, and arranged a 3rd shift sitter through the weekend. The ability to mobilize quickly for ongoing scheduling the following week, even in the face of complications like a patient returning to the hospital, demonstrates Senior Helpers' commitment to dependable coverage. The caregivers described in these moments are portrayed as trustworthy, clean, and highly professional, reinforcing the sense that the office and field teams work in concert to meet urgent needs.

The reviews also reflect a broader sense of comfort and trust when families consider more complex care scenarios, including hospice planning and dementia care. One family explains that, although they ultimately could not proceed with home hospice at that time, Senior Helpers was the only company they spoke with that felt genuinely capable of meeting their loved one's nuanced needs. The sense of comfort and reassurance they describe - knowing the provider is willing to collaborate and address concerns - left a lasting positive impression. Individual caregivers are celebrated for their specific strengths; Gabriella, in particular, is praised for recognizing the importance of keeping a home in its preferred condition, while being hard-working, patient, and kind. The result is that the parents look forward to her visits, and her compassionate manner has won the family over.

Dementia care appears as a focal area of expertise in several accounts. One review highlights Julie, described as extremely knowledgeable about dementia and highly effective in her role. The tone across these comments suggests that Senior Helpers' staff bring specialized sensitivity and training to cognitive decline, which translates into reassurance for families navigating dementia-related challenges. The testimonials also emphasize the broad, positive impact of skilled, empathetic care on overall family well-being and daily life.

Finally, many reviews close on a note of personal thanks and strong advocacy. A narrator who speaks for multiple families describes the company as "so amazing" with "great quality of service." The sentiment is reinforced by gratitude to Emily Reed for quickly arranging assessments, ensuring a strong match, and maintaining open communication, even when schedules are tight or issues arise on weekends. The overarching message across all these stories is that Senior Helpers provides not only capable caregivers but a reliable, responsive partner for families facing the needs of aging loved ones. The combination of consistent caregivers, attentive office support, and a demonstrated willingness to adapt to each family's unique situation stands out as the program's defining strength.

Located in Collinsville, Illinois, this area offers easy access to a variety of amenities that cater to senior living. With multiple pharmacies like Walgreens and CVS nearby, residents can quickly take care of their medication needs. In terms of dining options, there are popular chains such as McDonald's and Culver's for convenient meals. For those looking for more upscale dining experiences, Old Herald Brewery & Distillery offers a unique atmosphere just a short drive away. Additionally, there are several parks in the vicinity including Monks Mound and Horseshoe Lake State Park for leisurely walks and outdoor activities. Medical services are easily accessible with reputable physicians like A to Z Pediatrics and Family Care Specialists within a few miles. Should one require hospital care, Anderson Hospital is conveniently located nearby. Overall, this part of Collinsville provides a balance of convenience, healthcare services, dining options, and recreational opportunities for seniors looking to settle in the area.

Restaurants

• McDonald's (0.2 miles)
• Steak 'n Shake (0.3 miles)
• Freddy's Frozen Custard & Steakburgers (0.5 miles)
• Culver's (0.5 miles)
• Old Herald Brewery & Distillery (1.4 miles)
• Horseshoe Lounge & Restaurant (1.4 miles)
• Tres Caminos (2.6 miles)

Pharmacies

• Walgreens (0.4 miles)
• Schnucks (1.8 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (4.9 miles)
• Walgreens (6.2 miles)
• Walgreens (6.7 miles)

Cafes

• Starbucks (0.5 miles)
• Starbucks (6.8 miles)

Physicians

• Hshs Medical Group (2.4 miles)
• A to Z Pediatrics (2.8 miles)
• HSHS Medical Group Family and Internal Medicine Maryville (3.8 miles)
• Vigilant Pain Management (4.6 miles)
• Jennifer Hulsen, MD (4.8 miles)
• Ahmad & Rana Pediatrics (4.8 miles)
• Family Care Specialists (4.8 miles)

Parks

• Monks Mound (3.2 miles)
• Horseshoe Lake State Park (3.5 miles)
• Drost Park (4.7 miles)
• Miner Park (4.9 miles)
• Longacre Park (6.7 miles)
• Troy park (7 miles)
• Tri-Township Park District (7.1 miles)

Hospitals

• Anderson Hospital (5.1 miles)
• Edwardsville Ambulatory Surgery Center (7 miles)
• Gateway Regional Medical Center (7.5 miles)
• Health Services - SIUE (7.7 miles)

Places of Worship

• Southern Baptist Convention (6.2 miles)
• Troy United Methodist Church (7.3 miles)

Theaters

• O'Fallon Cinema O'Fallon, Il (7.1 miles)
• AMC Edwardsville 12 (7.6 miles)