A Place At Home - Metro East, IL

Pros

• The company is very understanding, helpful, and professional.
• Tee is highly caring toward staff and is available at all hours to assist.
• The company emphasizes family and work-life balance for its employees.
• Naomi is understanding about staff schedules.
• Leadership provides support that enables caregivers to work with passion and continually learn about clients.
• Caregivers appreciate the caring, compassionate coworkers they work with daily.
• Thomasina Pfeiffer is professional, patient, and responsive, ensuring family needs are met.
• The company matches caregivers to clients' personalities and needs, and caregivers often stay for years.
• Office staff are courteous, helpful, and responsive to questions and concerns.
• Caregivers are respectful and kind, and clients are treated with dignity.
• Britt (the owner) is highly responsive, hands-on, and communicates well, often stepping in when needed.
• The service is reliable for 24-hour home care and is frequently recommended by families.

Cons

• They were dissatisfied with their previous company before seeking 24-hour care.
• They note that it is difficult to find support for loved ones from a distance.

Review

A Place at Home Metro East is consistently described as a company that truly understands the needs of both clients and their families. Across multiple testimonials, the common thread is that the team operates with genuine care, professionalism, and a willingness to go the extra mile. Families highlight the importance they place on being treated like a priority, with caregivers who respond promptly at any hour. The sense that family matters to the company is echoed repeatedly, creating a reassuring atmosphere for those who rely on in-home care. This focus on accessibility and empathy helps keep loved ones comfortable at home, even when challenges arise during the night or on busy days.

Long-term employees paint a picture of a supportive workplace where dedication and passion for caregiving are encouraged and nourished. One caregiver notes that after nearly four years, they've been able to care for clients with a broad range of needs thanks to the backing of bosses who offer help and continuous learning opportunities. The same narrative speaks to a team of compassionate coworkers who collaborate daily, reinforcing a culture where protecting a client's dignity and independence is a shared mission. The stability and positive energy described by staff members suggest that the workplace fosters loyalty and expertise, which in turn translates into higher-quality care for clients.

Thomasina Pfeiffer is consistently praised for her professionalism, patience, and clear communication. Clients and staff alike describe her as incredibly responsive - available at any time to answer questions and ensure that both clients and their families understand the care plan. Her approach is described as patient and understanding, with a focus on making sure the family's needs are met promptly. The ability to explain complex details in a calm, reassuring manner helps to build trust, and many testimonials emphasize that she is among the best at what she does. This level of accessibility and competence is presented as a cornerstone of the Metro East operation.

Another standout figure in the reviews is Tee, a supervisor whose communication and supportive attitude are noted as key reasons people stay with the company. Clients say that Tee's approach helps them feel heard and valued, and caregivers repeatedly mention that she is a go-to source for guidance and encouragement. The overarching message is that employees matter here, and that the leadership supports both professional growth and a positive work environment. When the people delivering care feel supported, it translates into more reliable, personable care for clients - a pattern that many families highlight as a defining strength of the organization.

The company's mission to provide around-the-clock care is repeatedly commended, with several clients seeking 24-hour home care after dissatisfaction with prior arrangements. There is praise for Britt, the owner, who is described as hands-on and deeply committed to finding the right caregiver for each family. The practice of matching caregivers to a client's personality and needs is emphasized as a meaningful differentiator, helping to foster comfort and rapport from day one. Long-tenured caregivers - some with three to four years of experience - are cited as evidence of stability and the company's ability to maintain strong, trusting relationships with families.

Caregiver excellence is further illustrated through specific stories of care that have made a tangible difference. One family recounts their mother's rehabilitation and how a caregiver named Sadie brought a gentle, encouraging presence that helped her regain interest in daily life. The client's daughter notes that Sadie's positive, non-pushy approach was exactly what was needed, and the family's confidence grew as they observed steady improvement. Other testimonials describe caregivers who treat clients with dignity, kindness, and respect, reinforcing the idea that the company's service is not only about managing tasks but about enriching the quality of life for both clients and their loved ones.

Overall, the experiences shared across these reviews paint a picture of a home care service that combines compassionate human connection with professional reliability. Clients highlight easy access to courteous office staff who listen and respond promptly, along with a care team that consistently goes above and beyond the expected duties. The leadership's willingness to step in when necessary, a commitment to matching personalities, and a steadfast focus on keeping families informed all contribute to a sense of trust and reassurance. In every account, A Place at Home Metro East emerges as a trusted partner in aging with dignity and receiving the support needed to maintain independence at home.

Located in Collinsville, Illinois, this area offers convenient access to multiple pharmacies such as Schnucks, Walgreens, and CVS Pharmacy, ensuring easy access to necessary medications. There are also several reputable physicians nearby, including HSHS Medical Group and A to Z Pediatrics for any healthcare needs. For dining options, residents can choose from a variety of restaurants like Culver's and Old Herald Brewery & Distillery. Additionally, there are cafes like Starbucks for a relaxing coffee break. Outdoor enthusiasts will appreciate the proximity to parks such as Drost Park and Miner Park for leisurely strolls or picnics. In terms of healthcare facilities, Anderson Hospital is just a short drive away for any medical emergencies. Residents can also find places of worship like the Southern Baptist Convention for spiritual support. For entertainment, there are theaters like AMC Edwardsville 12 within a reasonable distance. Overall, this area provides a mix of amenities and services that may appeal to seniors looking for a comfortable and convenient living environment in Collinsville.

Pharmacies

• Schnucks (0.4 miles)
• Walgreens (0.6 miles)
• CVS Pharmacy (0.7 miles)
• Walgreens (1.8 miles)
• Walgreens (3.8 miles)
• Walgreens (5.3 miles)
• Walgreens (6.1 miles)

Physicians

• Hshs Medical Group (1 miles)
• HSHS Medical Group Family and Internal Medicine Maryville (2.6 miles)
• A to Z Pediatrics (3 miles)
• Vigilant Pain Management (3.5 miles)
• Jennifer Hulsen, MD (3.6 miles)
• Ahmad & Rana Pediatrics (3.7 miles)
• Family Care Specialists (3.8 miles)

Restaurants

• Old Herald Brewery & Distillery (1.1 miles)
• Culver's (1.4 miles)
• Steak 'n Shake (1.4 miles)
• McDonald's (1.6 miles)
• Freddy's Frozen Custard & Steakburgers (1.8 miles)
• Horseshoe Lounge & Restaurant (1.9 miles)
• Villa Marie Winery Banquet CTR (3.2 miles)

Cafes

• Starbucks (1.8 miles)
• Starbucks (6.8 miles)
• Starbucks (6.9 miles)

Parks

• Drost Park (3.5 miles)
• Miner Park (4.2 miles)
• Monks Mound (4.6 miles)
• Horseshoe Lake State Park (4.7 miles)
• Troy park (5.7 miles)
• Tri-Township Park District (5.7 miles)
• Longacre Park (7.1 miles)

Hospitals

• Anderson Hospital (4 miles)
• Edwardsville Ambulatory Surgery Center (6.4 miles)

Places of Worship

• Southern Baptist Convention (4.9 miles)
• Troy United Methodist Church (5.9 miles)
• Leclaire Christian Church (7 miles)

Theaters

• AMC Edwardsville 12 (6.8 miles)
• O'Fallon Cinema O'Fallon, Il (7 miles)