232 Given Street, Flora, IL 62839
For more information about senior living options: (866) 208-4318
Overall Review of Flora Rehab & Health Care Center
Pros
Kendra, Candy, Rachel, Elaine, and another nurse provided great care during the stay.- Cathy, Brie, Lydia, Megan, Peggy, Taylor, Claire, and Tammy, along with other nurse aides, did a great job.
- Flora Rehab was a great place for rehab.
- The nurses and staff were kind, attentive, and compassionate.
- The facility was clean and welcoming, and residents made many friends during their stay.
- Hailey, the director, was great to work with.
- The reviewer would definitely choose Flora Rehab again and would highly recommend it.
- Flora Rehab has very caring team members that provide great care.
- The staff were great, the food was awesome, and the facility was clean.
- The staff and management were kind, caring, and compassionate; the dietary department was top notch and provided great food.
- The care was excellent.
- CNAs tended to residents' needs with gentle, kind attention, which sped recovery; meals were excellent and servers' cheery smiles brightened days.
- At every level, the staff provided support, answered questions, and were honest when they didn’t know, making a difficult season as comfortable as possible.
Cons
The reviewer stated that the facility was the worst they had ever seen, alleging the staff director was rude, that money was stolen, and that power of attorney documents were not honored.- They claimed staff moved a loved one from dementia to a regular unit and threatened to file a personal lawsuit, and that loved ones were treated like animals.
- The reviewer asserted the administrator showed no compassion for residents and dismissed concerns about care, including denial of a catheter and pillow cases.
- They alleged POA documents were not honored and that communications with the family were insufficient or non-existent after the resident moved in.
- They claimed staff posted residents' pictures on social media, violating privacy.
- They described neglect that led to dehydration, with the mother found in a wheelchair in soiled clothes, incoherent, and later hospitalized.
- They argued the facility should be closed and needed new management in all departments.
Review
Flora Rehab & Health Care Center is best suited for short-term post-acute rehab where the emphasis is on hands-on nursing care, responsive therapy, and a clean, welcoming environment. The strongest case for this community rests on frontline delivery: CNAs and RNs who are described by families as genuinely caring, attentive, and capable in rehabilitation settings. For residents who benefit from daily structured therapy and a facility atmosphere that feels cheerful and approachable, Flora can accelerate recovery and make the rehab phase manageable. Families should enter with the understanding that weekly or biweekly family input will be valued, and that close involvement from a Power of Attorney or family liaison helps ensure care stays aligned with medical and personal goals.
Those who may want to consider alternatives are clear: long-term residents who require unwavering administrative reliability, consistent and prompt communication with families, and rigorous adherence to POA directives may encounter ongoing hurdles here. Several reviews flag a pattern of poor administrative responsiveness, miscommunication, and perceived neglect, especially around contact with family and documentation handling. For guardians relying on formal authority to direct care and coordinate appointments, Flora’s management has shown inconsistencies that could undermine long-term stability. In short, this community can work well for rehab with active family oversight, but it is not the strongest choice for someone who needs a consistently seamless administrative experience or protections that feel guaranteed over time.
The main pros, the caring, capable frontline staff and solid dietary and cleanliness standards, often offset only partial lapse in administrative coordination. Positive notes praise the caregivers who facilitate rehab, the kindness and attentiveness of nurses, and the quality of meals. When therapy is in focus, residents frequently report tangible progress and a supportive rehab team that respects patient dignity. Yet these strengths do not fully compensate for the most troubling themes found in reviews: limited proactive communication with families, delayed responses to questions, and a few accounts of neglectful or dismissive management behavior. The contrast between compassionate bedside care and uneven administration creates a nuanced risk/reward picture for families weighing a short stay.
Practically, families should insist on concrete safeguards before admission and maintain vigilant oversight during the stay. Demand a clear point of contact in the administration, preferably Hailey or another named administrator, with guaranteed response times. Require documented POA acknowledgment and a formal care-planning process that is shared with the family, with regular meetings to review progress and any changes in status. Establish a family liaison who receives all discharge notes, therapy updates, and appointment schedules. Ask for a transparent incident log and a defined escalation path if concerns arise. Verify staffing levels, daily schedules for therapy, and a written plan for any suspected medical or hydration issues, especially in post-acute scenarios where rapid shifts can occur.
On balance, the accounts tell a practical, sobering truth: the frontline care can be excellent, and rehab outcomes can be strong when family oversight is active, but leader-level reliability and consistent communication are not universally dependable. If choosing Flora, prepare to engage aggressively: tour with a list of questions, demand proof of responsive governance, and set up regular review points to catch any drift in care or documentation early. For families prioritizing long-term placement with rock-solid administrative accountability and unambiguous POA respect, exploring alternatives with proven, uniform governance may be the wiser route. Flora remains a viable option for focused rehab, provided the care plan is managed with vigilant, hands-on family involvement.
99 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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