420 North Worthey, Flora, IL 62839
For more information about senior living options: (866) 208-4318
Overall Review of Burge House
Cons
The owner will not call back to answer questions.- The reviewer notes the stay was 10 days or less, paid for a month, with no money back.
- Mike finally called back after a week, but he cursed the reviewer out and told them to stop calling before a refund could be discussed.
- Mike is very rude.
- The place won’t take anyone there.
- The front-desk woman was very rude to a resident.
- The service is way too costly.
Review
Burge House in Flora, Illinois is best suited for a resident who can tolerate uneven administrative responsiveness and a premium price for a setting that may deliver modest daily comfort rather than consistently proactive care. The prevailing feedback suggests a small operation that can feel personal in small moments, but with management gaps that undercut confidence. Some residents do report positive impressions of the environment or interactions that do align with expectations, yet these pockets of satisfaction do not erase the pattern of frustration that runs through the reviews. In short, this is a community where ambiance and proximity may shine, but where questions about accountability and value frequently surface.
Families evaluating Burge House should explicitly consider alternatives if reliable communication, transparent billing, and respectful client service are non-negotiables. The price point is repeatedly described as steep for the level of service observed, especially for short stays or short-term transitions. If the need is for prompt answers, clear refunds, and a consistent, courteous point of contact, this community is unlikely to deliver. The combination of unreturned calls and brusque exchanges casts a long shadow over the financials, making it difficult to view the offer as a sound, risk- adjusted decision. Those who insist on proactive hands-on administration may find better fit elsewhere.
The visible pros appear to hinge on a smaller, potentially quieter living environment and moments of personal attention when interactions go smoothly. There are indications that some reviews reflect genuine satisfaction, suggesting that when expectations line up with what is delivered, residents can feel respected and comfortable. Yet these perceived advantages are overwhelmed by the core drawbacks, the high cost, the inconsistent responsiveness, and the reported rude attitudes from staff and leadership. Without a clear, reliable path to fair billing and respectful treatment, the small positives lose enough traction to swing the overall value judgment toward alternatives.
Practically, families should approach Burge House with a rigorous due-diligence checklist. Demand concrete, written policies on what the monthly rate covers, how long-term care or services are scaled, and the exact refund process if a discharge happens before the month is complete. Seek a direct conversation with the administrator to hear a real-time plan for communication, escalation of concerns, and accountability. Request a tour that includes interaction with actual staff during routine shifts and observe how questions are handled. Gather recent resident references and verify consistency in experience. These steps help separate surface appeal from durable reliability.
Key questions to anchor the decision include: What exactly is included in the stated monthly rate, and what costs are billed separately? What is the official refund policy and typical turnaround for processing a refund if services are not delivered as promised? How quickly are concerns addressed, and who is the point person for ongoing issues? What are the staffing ratios by shift, and how does the front desk handle resident or family inquiries? Are there recent resident testimonials you can contact, and can staff provide documented examples of care-related problem resolution? Answers to these questions illuminate whether the perceived benefits can withstand the realities highlighted by current families.
Bottom line: Burge House is not a default choice for families seeking reliable, predictable care, transparent pricing, and consistently courteous service. It may appeal to a subset of residents who value a smaller, intimate setting and who are prepared to navigate administrative gaps without letting them erode confidence. For most families, however, alternatives that offer clearer billing, more responsive management, and stronger customer-service standards will deliver greater peace of mind and a more predictable experience. In making a decision, the emphasis should be on verifiable commitments, not hopeful impressions, and on choosing a community that can consistently translate care needs into timely, respectful action.
16 resident community capacity
Assisted Living
Activities on-site
Cable or satellite TV
Devotional services off-site
Dining room
Fully furnished
Garden
Housekeeping services
Indoor common areas
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
24-hour supervision
Ambulatory care
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Diabetic care
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
Intimate 16-unit setting with comprehensive care and tailored diets.
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