420 North Worthey, Flora, IL 62839
For more information about senior living options: (844) 490-3973
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The owner will not call back to answer questions. Mike finally called back after a week and cursed the reviewer, telling them to stop calling before they could ask for a refund. The charge of 2800 is too high for 10 days. Mike is very rude. The front desk woman was very rude to a resident. It was way too costly. Some owners should think twice about that kind of treatment.Several residents have shared troubling experiences that paint a consistent picture of poor communication, high costs, and harsh treatment from both management and staff. The most persistent complaint centers on the owner's lack of responsiveness. One reviewer says the owner will not call back to answer questions, leaving concerns unaddressed and questions unanswered. In this account, a wife stayed about ten days or less, paid for a full month up front, and there was no money returned. The implication is that the financial terms were unfavorable and the refund policy was not honored, contributing to a sense of unfair treatment and frustration.
The same reviewer details a frustrating follow-up when someone finally did get a return call. After a week, Mike finally contacted them, but the interaction quickly turned hostile. The caller reports that Mike began cursing and told them to stop calling before there was any possibility of discussing a refund. The money in question - 2,800 dollars for roughly ten days - was described as far too high for the duration of stay. Mike is characterized as very rude, and the reviewer notes that this kind of behavior makes them hesitant to engage with the property again or recommend it to others. The overall impression is that the financial dispute was handled without courtesy or a willingness to help resolve concerns.
Linked to Mike's conduct is the assertion that the management doesn't want to accommodate questions or requests for accountability. The reviewer suggests that the owner's approach to potential refunds and questions about costs is so negative that it could deter anyone from even considering staying there. The phrase "won't take anyone there" underscores a broader perception that the management would not welcome new residents if they are going to be treated with that level of dismissiveness and hostility. This sentiment frames the property as one where customer service is not a priority and where attempts to seek clarity are met with defensiveness or outright hostility.
Another traveler's experience highlights the front desk as a separate point of friction. While visiting, they encountered a woman at the front desk who was described as very rude to a resident. The interaction left a negative impression, reinforcing the broader theme of disrespectful treatment from staff. Alongside the reported rudeness, the reviewer notes that the property itself feels costly, amplifying the sense of dissatisfaction. When the cost is high and the service experience is negative, residents begin to question the value of staying there.
Taken together, these anecdotes suggest a troubling pattern: high charges paired with inconsistent or hostile communication, and a front-line staff dynamic that compounds frustration. The combination of a nonresponsive owner, a blunt and aggressive approach to refunds, and rude front-desk interactions creates an overall sense that residents are not valued and that concerns may be dismissed rather than addressed. The repeated emphasis on cost - specifically, the assertion that the charges are excessive for the time actually used - reinforces the perception that financial terms are not transparent or fair.
For anyone considering this place, the overarching message is clear: proceed with caution. Before making any financial commitment, it would be wise to seek out additional reviews and request explicit details about refund policies, hold times, and who is responsible for follow-up on questions. If possible, obtain written clarification on costs, durations, and what constitutes eligibility for refunds. A direct and documented conversation with management about expectations and accountability may help, but the reported patterns of behavior suggest that potential residents should weigh alternatives carefully and be prepared to encounter unhelpful or rude responses if issues arise.
16 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Burge House in Flora, IL is an assisted living community that offers a wide range of amenities and care services to enhance the quality of life for its residents. The fully furnished apartments are equipped with cable or satellite TV, Wi-Fi/high-speed internet, and telephone services. Housekeeping services ensure that the living spaces are clean and well-maintained.
Residents have access to indoor common areas where they can socialize and engage in various activities. Outdoor spaces including a garden provide opportunities for relaxation and enjoyment of nature. Move-in coordination is provided to make the transition into Burge House as smooth as possible.
Care services at Burge House include assistance with activities of daily living such as bathing, dressing, and transfers. The staff also coordinates with health care providers to ensure that residents receive the necessary medical attention. Specialized diabetic care and diabetes diet options are available. Medication management and transportation arrangement for medical appointments offer convenience and peace of mind.
Meals are provided at Burge House, with special dietary restrictions taken into consideration to accommodate individual needs. Community-sponsored activities and scheduled daily activities keep residents engaged and active. Devotional activities offsite allow residents to maintain their spiritual practices.
In terms of location, Burge House is conveniently situated near various amenities including cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and a hospital. This ensures that residents have easy access to essential services in the surrounding area.
Overall, Burge House provides a comfortable assisted living community where residents can enjoy a range of amenities and care services tailored to their specific needs while fostering a sense of independence and community engagement.
Burge House is located at 420 North Worthey, Flora, IL 62839 in Clay County, Illinois
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