720 West 7th Street., Flora, IL 62839
For more information about senior living options: (844) 490-3973
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The owner eventually follows up on inquiries. There is potential for improved communication between management and residents. The process includes opportunities to discuss refunds when issues arise. Residents are willing to engage management to seek answers, indicating a path to resolution. The service environment includes a front-desk presence that can be leveraged to enhance customer interactions.
The owner does not return calls to answer questions. The wife stayed for 10 days or less but paid for a full month and received no refund. Mike finally called back after a week, but he cursed at the reviewer and told them to stop calling. The price of 2800 for 10 days is too high. Mike is very rude and won't help customers. The front desk woman was very rude to residents. The place is way too costly. Some owners should think twice before offering that kind of treatment.Burge House in Flora, Illinois is best suited for families pursuing a very brief, transition-type stay where price is not the deciding factor and where tolerance for a brisk, sometimes curt management style is realistic. In practice, this facility presents an environment in which administrative communications can be inconsistent and billing terms are not friendly to careful planning. For families willing to accept a firm ownership voice and a tight rein on refunds, the upside in this setting may be a practical option for short-term needs. Anecdotal reports describe prepaid arrangements - close to a month's rent - being pitched, with refunds denied if a withdrawal happens after a short window and callbacks that arrive only after pressure is applied.
Who should consider alternatives? Anyone who prizes responsive communication and respectful customer service should look elsewhere. Price-sensitive families will find the quoted costs untenable, especially given reports of nonrefundable upfront payments and high daily equivalents for very short stays. Prospective residents who require reliable front-desk support, timely callbacks, and transparent billing will want to explore other facilities in the Flora area with stronger management reputations. A facility that publishes a clear cancellation policy and sticks to it will feel safer for families managing uncertain health trajectories.
Pros versus cons: The main attraction appears limited in the available feedback, but the weight of negative experiences is clear. The strongest offset would be any tangible care quality or safety standard that justifies the cost, yet the reviews emphasize poor responsiveness, rude interactions, and a noncompetitive refunds policy. In a decision framework, the cost factor becomes a decisive negative; without a demonstrable positive service experience to counterbalance those issues, the overall value proposition collapses. When questions arise, the owner's responsiveness - where it exists - feels inconsistent, creating anxiety for families trying to plan around medical needs.
Practical due diligence matters: Before choosing, verify critical terms - obtain a detailed resident agreement with refund and cancellation clauses, request a breakdown of what the daily rate covers, and insist on a written escalation process with a named contact in ownership to address questions promptly. Schedule a live, face-to-face tour and include questions about how front-desk staff handle resident requests, how often owners or managers touch bases with families, and whether there is a formal metrics for responsiveness. In parallel, compare with nearby options and demand sample statements to compare apples to apples. The goal is to see a clear, enforceable path to issue resolution and predictable budgeting.
Managing the conversation matters: Take control of the conversation by documenting all inquiries, refusing to rely on voicemail alone, and seeking a designated family liaison who can routinely communicate with the facility. If unsatisfied with the initial responses, escalate to higher management or external ombudsman guidance. The pattern in the feedback signals that what matters most is consistent, respectful communication and predictable billing - areas where Burge House currently shows notable gaps. Prospective residents should not assume that a glossy intake experience will translate into steady, reliable day-to-day care or transparent financial terms.
Bottom line: Burge House may be a fit only for families with very specific tolerance for friction in service and a willingness to accept premium pricing for a short-term stay. For most planning scenarios - longer-term residency, careful budgeting, and a foundation of reliable customer service - alternatives are strongly recommended. Prospective residents should use the steps outlined above to compare options and avoid getting trapped by promises that do not translate into steady, respectful care or clear financial terms. In practical terms, the decision hinges on whether the comfort of a brief, nonrefundable commitment is worth risking inconsistent service and uncertain communication over the long arc of care.
10 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Burge House in Flora, IL is a board and care home that provides a range of care services for its residents. The facility offers amenities such as cable or satellite TV, Wi-Fi/high-speed internet, and indoor common areas for residents to relax and socialize. Additionally, Burge House has fully furnished rooms and provides housekeeping services to ensure a comfortable living environment.
The care services at Burge House include assistance with activities of daily living, ambulatory care, and assistance with bathing, dressing, and transfers. The staff also coordinates with healthcare providers to ensure that the residents receive the necessary medical attention. They provide specialized care for individuals with diabetes including diabetic diet management. Medication management is also available to help residents with their medication needs.
Residents at Burge House can enjoy delicious meals provided by the facility's dining room. Special dietary restrictions are taken into consideration when preparing meals to accommodate individual needs. To keep residents engaged and entertained, there are community-sponsored activities and scheduled daily activities planned for them. Devotional activities offsite are also organized for those who wish to participate.
The location of Burge House offers convenience as it is near various amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and a hospital nearby. This makes it easy for residents to access these services without having to travel long distances.
Overall, Burge House in Flora, IL provides a comprehensive assisted living community where residents can enjoy a comfortable living environment while receiving the necessary care and support they need in their daily lives.
Burge House is located at 720 West 7th Street., Flora, IL 62839 in Clay County, Illinois
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