720 West 7th Street., Flora, IL 62839
For more information about senior living options: (844) 490-3973
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The owner will not return calls to answer questions. Mike was rude, cursed at the reviewer, and told them to stop calling before they could request a refund. The price of 2800 for 10 days was far too high. The front desk staff member was very rude to residents. The pricing was way too costly. The owners should think twice about that treatment.Across the snippets of feedback, a troubling pattern stands out: poor communication, rude treatment from staff, and prices that many reviewers feel do not match the service they received. The tone of the comments suggests a consistently negative experience tied as much to how people are spoken to as to what they pay for. Several reviewers describe a sense that their questions and concerns were met with avoidance or hostility, rather than clarity or courtesy.
One recurring complaint centers on the owner's responsiveness, or rather the lack of it. According to the account, the owner would not call back to answer straightforward questions, leaving residents and their families in limbo. The situation is described as especially frustrating when it involved a wife who stayed for about ten days or less but had prepaid for an entire month, with no refund offered. The implication is that the billing and refund practices were confusing and unsatisfactory, leaving a sense of being stuck with a charge that did not reflect the actual stay.
In another episode, a regarding interaction with a person named Mike is highlighted. After a week without a returned call, Mike finally reached out, but his response was not helpful or courteous. The reviewer recalls being cussed out and told to stop calling him before they could even ask about receiving money back. The issue was framed alongside a perceived price shock - $2,800 for a ten-day stay, which the reviewer felt was exorbitant. This combination of delayed communication, outright hostility, and high pricing contributed to a strongly negative impression of Mike's service.
The description of Mike's attitude reinforces a broader concern that "Mike is very rude" and that there is reluctance to "take anyone there" due to the treatment received. One reviewer explicitly urges potential clients to think twice about associating with this service if such behavior is typical. The underlying message is not only about a single incident but about a pattern of unprofessional interactions that undermine trust and comfort for people seeking help or accommodation.
In addition to the management's conduct, there is a reported incident involving a woman at the front desk who was described as very rude to a resident. This anecdote adds to the overall sense of poor customer service and a disrespectful environment. When combined with the comments about price, the impression is one of a facility or service that is perceived as costly and unsupportive of residents and their families, especially during moments when clear communication would be most valued.
Taken together, these reviews paint a portrait of a place where responsiveness and courtesy appear to be lacking, and where the costs are viewed as unjustified by the level of service provided. Prospective clients are left with a warning: delays in communication, blunt or hostile interactions, and a pricing structure that feels misaligned with the experience. The feedback suggests that improvements in owner availability, staff training, and transparent, fair billing practices would be necessary to restore trust and ensure residents feel respected and appropriately valued.
10 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Burge House in Flora, IL is a board and care home that provides a range of care services for its residents. The facility offers amenities such as cable or satellite TV, Wi-Fi/high-speed internet, and indoor common areas for residents to relax and socialize. Additionally, Burge House has fully furnished rooms and provides housekeeping services to ensure a comfortable living environment.
The care services at Burge House include assistance with activities of daily living, ambulatory care, and assistance with bathing, dressing, and transfers. The staff also coordinates with healthcare providers to ensure that the residents receive the necessary medical attention. They provide specialized care for individuals with diabetes including diabetic diet management. Medication management is also available to help residents with their medication needs.
Residents at Burge House can enjoy delicious meals provided by the facility's dining room. Special dietary restrictions are taken into consideration when preparing meals to accommodate individual needs. To keep residents engaged and entertained, there are community-sponsored activities and scheduled daily activities planned for them. Devotional activities offsite are also organized for those who wish to participate.
The location of Burge House offers convenience as it is near various amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and a hospital nearby. This makes it easy for residents to access these services without having to travel long distances.
Overall, Burge House in Flora, IL provides a comprehensive assisted living community where residents can enjoy a comfortable living environment while receiving the necessary care and support they need in their daily lives.
Burge House is located at 720 West 7th Street., Flora, IL 62839 in Clay County, Illinois
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