424 North Worthey Street, Flora, IL 62839
For more information about senior living options: (844) 490-3973
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The owner eventually called back after a week. Mike's callback shows an effort to engage with the reviewer. The communication suggests an attempt to address the issue.
The owner will not call back to answer questions. There is no refund for stays of 10 days or less. After a week, Mike called back, cursed the caller out, and told them to stop calling before a refund could be discussed. 2800 is too high for a 10-day stay. Mike is very rude and won't accommodate anyone there. The front desk woman was very rude to a resident. The overall cost is way too costly. The owners should think twice about that treatment.Several readers described a facility with a troubling pattern of unresponsiveness, high costs, and what they portrayed as disrespectful treatment from both the management and the front desk staff. The common thread among the comments is a lack of communication from ownership, which left potential clients feeling left in the dark when questions or concerns arose.
One reviewer paints a picture of persistent silence from the owner. They explain that attempts to get answers or clarifications were met with no response for a long period. The situation involved a spouse who stayed for about 10 days, and there is a note that a full month's payment had been made in advance, with no refund offered. The overall impression is that communication gaps were a core problem, contributing to a sense of uncertainty and frustration for the reviewer.
Compounding the communication issue is a frankly hostile interaction described by the reviewer when ownership finally did reappear. After about a week, a person named Mike returned a call but did so in a highly disrespectful manner, cursing at the reviewer and telling them to stop calling before they could even discuss the possibility of getting money back. The reviewer emphasizes that the amount in question - $2,800 for roughly ten days - felt disproportionate and adds that Mike's behavior solidified a perception of poor customer service and unprofessional conduct. The reviewer concludes that Mike's treatment was emblematic of what they saw across the operation: rude, dismissive, and unreceptive to legitimate questions about refunds or service terms.
A second, closely related concern concerns the staff experience on-site. The reviewer who visited notes that a woman at the front desk was very rude to a resident. This encounter occurred in the presence of the reviewer and contributed to an overall negative impression of the customer service culture at the facility. The combination of high costs and perceived disrespect from the front desk staff reinforced the sense that residents and their families might not receive the courtesy or support expected from such establishments.
Cost is called out explicitly as a major issue. The reviewer describes the price as "way too costly," a judgment that aligns with the other concerns about value and refund policy. The repeated emphasis on financial expectations - how much was charged, for how long, and whether refunds would be provided - suggests a perceived misalignment between the fees and the quality of service or care. In the reviewer's view, the financial terms were not only steep but also inadequately supported by transparent communication or reasonable customer service responses.
Taken together, these accounts echo a broader warning to potential clients: be prepared for delayed or non-existent responses from ownership, a potentially confrontational manner when costs or refunds are discussed, and a frontline experience that may feel unfriendly or dismissive. The combination of high costs and poor handling of questions about those costs can leave prospective residents and their families feeling uncertain and undervalued.
From a consumer standpoint, the experiences described translate into cautionary guidance about engaging with this facility. If you are considering this option, you might anticipate a slow or scarce response from leadership when you seek information, and you may encounter blunt or unprofessional reactions if you push for clarification or refunds. The on-site interactions, particularly at the front desk, could further color your impression of how residents are treated and how concerns are addressed. Overall, the narrative casts a skeptical light on whether the care and service provided will meet expectations given the reported dynamics of cost, accountability, and courtesy.
16 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Burge House in Flora, IL is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a spacious dining room where residents can enjoy delicious meals prepared by the skilled staff. Each residence is fully furnished, providing a homely atmosphere for the residents.
The Burge House also boasts a beautiful garden and outdoor space where residents can relax and enjoy the fresh air. Housekeeping services are provided to keep the living spaces clean and tidy.
In terms of care services, the community offers assistance with activities of daily living such as bathing, dressing, and transfers. Coordination with health care providers is provided to ensure residents receive proper medical attention. Medication management is also available to ensure that residents take their medications as prescribed.
The dining options at The Burge House cater to special dietary restrictions, ensuring that all residents' nutritional needs are met. Transportation arrangements for medical appointments are made for the convenience of the residents.
To keep residents engaged and active, The Burge House offers scheduled daily activities. Nearby, there are cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals making it convenient for residents to access various amenities and services.
Overall, The Burge House in Flora, IL provides a comfortable assisted living community with excellent amenities and care services for its residents.
The Burge House is located at 424 North Worthey Street, Flora, IL 62839 in Clay County, Illinois
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