Kensington Place Nursing & Rehab in Chicago, IL
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3405 South Michigan Avenue, Chicago, IL 60616
For more information about senior living options: (844) 490-3973
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The staff were very helpful in arranging Mom's placement and were welcoming. The facility provides attentive physical therapy that surpasses other resort-type facilities. From the nurses' station to the physical therapy department, staff consistently provided updates and frank discussions to aid decision-making. The physical therapy department performs miracles in restoring a loved one's life and mobility. The facility may be small, but it provides a big impact of care and compassion. Cerisa Zeno is praised for going the extra mile in helping families. The administrator and staff are pleasant, approachable, and friendly. The facility blends skilled professionals, compassionate care, and a supportive environment. Family members describe the staff as angels. Care for residents is consistently attentive, with needs addressed promptly.
One reviewer labeled the facility zero stars, calling it dirty with an unpleasant smell and horrible staff. A reviewer stated that some staff are abusive verbally, physically, mentally, and emotionally. Several accounts claim residents are dumped on the concrete like trash and that the place should be shut down. The premises are described as a complete dump and underfunded. There are reports of theft of belongings and money from residents, and rude treatment by staff (including the Social Services Director). A reviewer described the facility as predatory, caring more about money than residents' well-being. There are complaints about insufficient nutrients during meals and overall neglect of care.Kensington Place Nursing & Rehab in Chicago is best suited for families that prioritize aggressive rehabilitation and ongoing nursing attention within a small, seemingly intimate setting. The standout feature is the rehab-focused care: a capable physical therapy and nursing team that, when engaged, can deliver meaningful mobility gains and clear, frequent updates for families. The atmosphere can feel home-like, and staff members who truly connect with residents - shaping a sense of trust during a stressful time - are frequently cited as the difference makers. This is not about luxury amenities; it is about tangible improvement, clear communication, and a care approach that treats rehab as an active, daily partnership between clinicians, residents, and families.
Those who should consider alternatives are families who need a consistently pristine environment and rock-solid safety records. The facility attracts mixed opinions, with a chorus of concerns about safety, cleanliness, and administrative responsiveness. Several reviews allege neglect, mismanagement, or even abusive behavior by some staff, along with reports of theft and inadequate nutrition. If reliability, spotless conditions, and a consistently respectful, issue-free culture are nonnegotiable, other Chicago-area centers with stronger governance and transparent complaint resolution will likely be a safer match. For residents with high care needs or those who value predictable daily routines, the potential for variability here warrants cautious comparison.
The strongest argument in Kensington Place's favor is the therapy-driven track record when the team is aligned with a resident's goals. Families repeatedly praise updates from the nurses and PT/OT staff, the quick responsiveness around mobility and daily needs, and the sense that a well-coordinated rehab plan can unlock meaningful independence. The smaller size of the operation can yield a focused, attentive feel, and several staff members - names like Cerisa Zeno and Cynthia are highlighted - go the extra mile to support families. In practical terms, for a resident who enters rehab with mobility goals and a family that will advocate alongside clinicians, these advantages can translate into better function and a more hopeful trajectory.
Yet the cons carry significant weight. The most alarming themes across reviews center on safety and care standards: dirty rooms, underfunded infrastructure, inconsistent staffing, and reports of verbal or even physical mistreatment. The rhetoric in some accounts is stark, with complaints about inadequate meals, missing belongings, and perceived financial motives overshadowing resident welfare. While some visits and cases show competent care and kind staff, the overall impression remains highly variable. The disparity between glowing personal anecdotes and extreme negative experiences creates a real risk that a resident's daily safety and dignity could hinge on which shift, which floor, or which staff member is present.
Practical decision-making steps can mitigate risk if Kensington Place is under serious consideration. Families should plan multiple tours at different times, including weekends, to observe operations when staffing patterns differ. Demand direct meetings with the administrator and nursing leadership; request current, verifiable metrics on staff-to-resident ratios, incident reports, and a transparent meal program. Verify the mechanism for reporting concerns and follow up with state or local regulatory records. Speak with current residents and families about consistency, cleanliness, and meal quality. Institute a written care plan with clear expectations, and secure a contingency plan if concerns arise - ideally with a back-up facility lined up.
In the end, Kensington Place is a mixed proposition: a facility that can deliver strong rehab outcomes and compassionate, hands-on care in the right hands, but one whose reputation hinges on avoiding management gaps and ensuring consistent, respectful treatment. For families whose priority is tangible mobility improvements, proactive communication, and a warm, small-scale environment, it remains a viable option - provided rigorous oversight is maintained from day one. For those unwilling to tolerate reports of neglect, theft, or unstable staff dynamics, stronger alternatives with proven governance and cleaner safety records should be pursued. The decision should rest on a thorough, current view of the facility's leadership, cleanliness, and day-to-day reliability, not on a single positive encounter or nostalgic impression.
155 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chicago Midway (7 miles away) Chicago O'Hare International (18 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
35th-Bronzeville-IIT Indiana Sox-35th 
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Kensington Place Nursing & Rehab in Chicago, IL is an assisted living community that offers a wide range of amenities and care services to its residents. The community features a beauty salon, where residents can get their hair and nails done, as well as cable or satellite TV in each room for entertainment. Transportation is provided by the community for non-medical needs, such as shopping or social outings.
Residents can also enjoy various recreational activities within the community, including access to a computer center, gaming room, small library, and fitness room. There is also outdoor space and a garden for those who enjoy spending time outside. Wi-Fi and high-speed internet are available throughout the facility.
The care services provided at Kensington Place include 24-hour call system and supervision to ensure the safety of residents at all times. Assistance with daily living activities such as bathing, dressing, and transfers is also available. The community provides assistance with medication management and meal preparation, including special dietary restrictions such as diabetes diets.
Residents can participate in planned activities such as fitness programs and day trips organized by the staff. Additionally, there are resident-run activities where residents can engage with one another and build friendships within the community.
Kensington Place is conveniently located near several amenities including cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, and hospitals. This ensures that residents have easy access to essential services and resources in the surrounding area.
Overall, Kensington Place Nursing & Rehab provides a comfortable and supportive environment for seniors who require assistance with daily living tasks while also offering various amenities and opportunities for social engagement and recreation.
Kensington Place Nursing & Rehab is located at 3405 South Michigan Avenue, Chicago, IL 60616 in Cook County, Illinois
Kensington Place Nursing & Rehab on seniors.fyi includes 3 photos including images showing bathroom, minimalist, interior, bedroom, and more.
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