Overall Review of Carlton at the Lake
common
12 reviews mention this
Staff care and kindness stand out
Residents and families consistently describe kind, helpful staff.
Many reviews point to staff behavior as a bright spot, with residents and visitors describing a kind, caring approach and friendly, helpful interactions. Several people also mention teamwork and a caring focus on residents’ day-to-day needs. In contrast, a smaller set of reviews calls out unprofessional behavior, so experiences appear mixed depending on the situation.
common
3 reviews mention this
Dietary department earns praise
The dietary department is frequently described as very nice.
Multiple residents or families mention the dietary department positively, describing it as very nice and wonderful. These comments frame meals and food support as a specific area that works well. A related review also mentions housekeeping positively, though it doesn’t appear often enough on its own to be a separate theme.
caveat
8 reviews mention this
Cleanliness and pests are major issues
Several reviews describe serious cleanliness and pest problems.
A large number of reviews raise concerns about the building’s condition, including reports of bedbugs, roaches, mice, and rats. Multiple comments also describe unsanitary conditions such as dirt, visible issues on resident floors, and general uncleanliness. Some reviewers also criticize communication and administration availability, tying those concerns to how issues were handled.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Nearby Places of Interest
This area of Chicago, Illinois, offers a variety of amenities and resources that can cater to the needs and interests of seniors. With multiple pharmacies like Walgreens and CVS nearby, access to medication and healthcare supplies is convenient. The presence of reputable hospitals such as Comer Children's Hospital and Rush University Medical Center ensures quality healthcare services are easily accessible. Additionally, the availability of public transportation options like the CTA and Metra stations makes it easy for seniors to get around the city. Furthermore, the proximity to parks like Burnham Park and Grant Park provides opportunities for outdoor recreation and relaxation. Finally, the selection of cafes and restaurants in the area offers a range of dining options for seniors looking to socialize or enjoy a meal out.
Physicians
- Illinois Eye Institute (0.1 miles)
- University of Illinois Mile Square Health Center: Near West Side (4.4 miles)
Pharmacies
- Walgreens (0.4 miles)
- CVS Pharmacy (1.2 miles)
- Walgreens (1.3 miles)
- Walgreens (1.5 miles)
- Walgreens (2.2 miles)
- Walgreens (2.3 miles)
- Walgreens (2.4 miles)
Transportation
- CTA - Sox-35th Red (0.4 miles)
- CTA - Cermak-Chinatown (1.4 miles)
- Metra - LaSalle Street (2.8 miles)
- Van Buren Street Metra & South Shore Trains (3 miles)
- CTA - Clinton (3.1 miles)
- Cta (3.1 miles)
- Jamba Union Station / Chicago (3.2 miles)
Restaurants
- Maria's Packaged Goods & Community Bar (1.5 miles)
- Marz Community Brewery (1.9 miles)
- Lou Malnati's Pizzeria (2.6 miles)
- Portillo's (2.6 miles)
- The Barrel (3.1 miles)
- Miller's Pub (3.2 miles)
- The Dearborn (3.5 miles)
Parks
- Ping Tom Memorial Park (1.6 miles)
- Burnham Park (1.8 miles)
- Coliseum Park (1.9 miles)
- Northerly Island (2 miles)
- Chicago Lakefront (2.4 miles)
- Washington Park (2.8 miles)
- Grant Park (2.9 miles)
Hospitals
- Comer Children's Hospital (3.2 miles)
- University of Illinois Hospital & Health Sciences System (3.5 miles)
- Rush University Medical Center (3.7 miles)
- John H Stroger Jr Hospital (3.7 miles)
- St Bernard Hospital (3.9 miles)
- Shirley Ryan AbilityLab (4.1 miles)
- Ann & Robert H. Lurie Children's Hospital of Chicago (4.3 miles)
Cafes
- Intelligentsia Coffee (3.5 miles)
- Wildberry Pancakes & Cafe (3.5 miles)
- Tiny Tapp & Cafe (3.6 miles)
- Blue Bottle Coffee (3.8 miles)
- Starbucks (4.1 miles)
Skilled Nursing Facility
Chicago Midway (7 miles away)
35th-Bronzeville-IIT 
24/7 nursing care with comprehensive amenities and restaurant-style dining.
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