2200 East Washington Street, Bloomington, IL 61701
For more information about senior living options: (844) 490-3973
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The cafeteria serves delicious and affordable food. Patients report being treated very well by nurses who went above and beyond. The birthing center is wonderful, with attentive staff who truly care. OSF staff saved a life with their efficiency. Care was good and the testing, scans, diagnoses, and treatments were speedy. The nursing and medical staff answered questions in detail and offered reassurance. The intake nurse waited outside to ensure the family could reach their car safely.
OSF billed about $692 for a blood test and nearly $950 for a simple set of lab tests, which reviewers say is far above market rates. The self-pay price is claimed to be 4?5 times Carle's and 10?20 times the typical market rate. OSF's billing department allegedly refused to adjust prices for cash/self-pay patients. The reviews claim OSF's pricing practices erode patient trust. Patients are advised to request cash prices in advance or choose other providers like Carle for transparency and affordability. The claim that some doctors or nurse practitioners say procedures are 100% covered by insurance is criticized as unreliable. OSF is described as outrageously expensive for basic services. The St. Joseph ER is criticized for poor communication and allegedly inadequate care, such as injuries not being properly assessed or X-rayed. A parent alleges a nurse promoted LGBT themes to a 1-year-old in a Catholic hospital, which is described as troubling. A chest-pain ER visit is criticized for long wait times and being sent home with abnormal lab results and no follow-up. The ER experience is labeled by some as uncaring and profit-driven, with minimal patient interaction. There are claims of disorganized discharge instructions and rude behavior toward hospice staff. A behavioral health note is described as containing false or misleading information about a spouse.A broad set of reviews paints a complex, often frustrating portrait of OSF HealthCare from the patient perspective. A common thread centers on pricing, billing, and transparency, but the experiences span the spectrum from praise for compassionate care to deep dissatisfaction with administrative practices. Several reviewers express shock at lab costs and accuse the system of overbilling relative to nearby providers and to market benchmarks. One person reports paying about $692 for a blood test and nearly $950 for a simple set of labs, arguing that self-pay prices elsewhere are a small fraction of that. They compare OSF unfavorably to Carle Medical Center - another local option - where the cash price for similar tests is cited as around $180 in total, or roughly 4?5 times cheaper. The reviewer contends that OSF's price is 10?20 times the market average and notes repeated refusals from the billing department to negotiate or adjust pricing. The call is for upfront cash-price disclosures and for OSF to align its prices with local competition and market norms.
Beyond the lab and billing disputes, many reviewers recount a mix of negative and positive clinical experiences. Some speak to significant delays in urgent situations, particularly in the Emergency Room, where patients describe long waits, a sense that others were not attended to promptly, or that critical assessments were not completed before discharge. There are stories of elderly patients in distress who did not receive timely evaluation, as well as complaints about discharge instructions and communication between departments. One reviewer describes a situation where no X-rays were performed after a fall, with lingering concerns about missed injuries. Another account calls out a lack of timely tests and unclear or incomplete follow-up, framing it as a broader pattern of communication breakdowns within the hospital.
Despite these criticisms, other reviewers sing praises for specific care teams and moments of excellent bedside service. Several accounts highlight nurses and clinicians who went "above and beyond" in the course of a patient's stay, with particular gratitude expressed for dedicated staff members who provided attentive, compassionate care during difficult times. A family story about a successful birth emphasizes a birthing center that felt supportive and attentive, with several staff members named as kind, thorough, and reassuring. In a similar vein, a patient notes that the overall medical response to a severe pain episode, such as a kidney infection, was effective and relief-focused, suggesting that when care operates smoothly, the experience can be very positive.
Another recurring theme concerns the operational side of care, including the scheduling and timing of procedures. One reviewer who underwent an MRI found the process burdensome due to rigid arrival times and long wait times, even after arranging accommodations like a hotel stay to minimize travel burden. The sentiment here is that logistical decisions - such as appointment times and the flow of patients through imaging - can dramatically affect the overall experience, especially for families traveling from distant towns. This frustration sits alongside other comments about the ER's perceived efficiency when care is delivered, juxtaposed with critiques of long waits and perceived understaffing or miscommunications.
Religious and cultural concerns also surface in several reviews. A number of comments reference OSF's Catholic identity and ethical framework, with some customers feeling out of alignment with the institution's approach to care. One reviewer explicitly questions the appropriateness of certain materials offered to a child in a Catholic environment, describing a book with LGBT themes as inappropriate for a young patient and accusing the hospital of promoting ideas they do not want their family exposed to. This sentiment often extends to a broader expectation that a faith-based hospital should respect diverse perspectives while maintaining clear boundaries about what is presented to families during vulnerable moments.
A few reviews take aim at administrative integrity, alleging issues with documentation and communications that undermine trust. One account claims to have encountered falsified or inaccurate behavioral health records, describing the experience as "jaw-dropping" and promising to pursue rectification. Another patient voices dismay at inconsistent discharge summaries and the handling of orders during transitions in care, with frustrations about how information is shared - or not shared - across teams. Taken together, these comments contribute to an overall sense that, while clinical competence can be strong in parts of OSF, the administrative and governance layers sometimes undermine patient confidence.
In the aggregate, the feedback presents a hospital system that is seen as capable of high-quality, compassionate care in many moments, but that also triggers strong grievances around cost transparency, billing practices, and the consistency of the patient experience. Some patients guard against the risk of overbilling by seeking cash prices in advance and comparing options within the region, while others emphasize the importance of reliable communication, timely care, and respectful treatment from all staff. The cafeteria's appeal - a small, positive note - offers a contrasting reminder that patient experiences are multi-faceted, extending beyond the exam room into daily life within the hospital campus. For families and individuals weighing OSF HealthCare, the practical takeaway echoes a call for clearer pricing, better coordination among care teams, and a steadfast commitment to aligning care with patient values and expectations.
12 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Central Illinois Regional (2 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.St. Joseph's Medical Center in Bloomington, IL, is a welcoming and supportive assisted living community designed to provide residents with a comfortable and enriching lifestyle. Our facility boasts an array of amenities aimed at enhancing the quality of life for our residents. Enjoy delightful meals in our inviting dining room, participate in scheduled daily activities, or relax in the serene outdoor space or garden. Each accommodation is fully furnished, ensuring a homely atmosphere from day one.
We understand that each resident has unique needs, which is why we offer personalized care services. Our dedicated staff is on hand to assist with activities of daily living such as bathing, dressing, and transfers. We also cater to special dietary restrictions and provide tailored meal preparation and service, including diabetes-specific diets. Medication management is available to ensure residents maintain their health with ease.
St. Joseph's Medical Center is conveniently located near various essential services and recreational options. Residents can enjoy nearby cafes and restaurants, explore local parks, visit pharmacies, and access a network of healthcare professionals and hospitals—all within close proximity.
With housekeeping services included and move-in coordination assistance provided, transitioning to St. Joseph's Medical Center is both seamless and stress-free. We prioritize making every resident feel safe, supported, and engaged in their community while offering the freedom to enjoy life at their own pace.
St Joseph's Medical Center is located at 2200 East Washington Street, Bloomington, IL 61701 in McLean County, Illinois
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