Westminster Village

Pros

• The staff at Westminster Village is friendly, helpful, and responds quickly to residents' needs.
• Residents enjoy the comfortable living accommodations, including beautifully decorated apartments that are well-maintained.
• The food served at Westminster Village is liked by many residents and is considered good quality.
• The community offers a pleasant outdoor environment with gardens and walking paths that residents appreciate.
• Various activities, such as craft classes and exercise programs, are available for residents to enjoy and participate in.
• The facility undergoes regular updates and remodeling to maintain an inviting atmosphere for seniors.
• Residents value the ability to socialize with friends in communal dining areas and participate in activities across different living levels.
• Many reviewers express satisfaction with the overall care provided by the staff at Westminster Village.
• The management team is described as knowledgeable and courteous, making prospective residents feel welcome during tours.
• Overall, reviewers highlight Westminster Village as an excellent choice for senior living, emphasizing its commitment to quality care and a supportive community.

Cons

• Some residents reported experiencing poor care and a lack of professionalism from the staff at Westminster Village.
• There were concerns about management's effectiveness and the overall quality of service provided, with reports that the care was more focused on staff schedules than residents' needs.
• A reviewer expressed discomfort in voicing complaints for fear of potential repercussions for their loved one.
• Complaints surfaced regarding understaffing and long wait times for assistance after pressing call buttons, sometimes reaching up to 20 minutes.
• One individual criticized the food quality, stating it was not good despite others suggesting otherwise.
• A review mentioned misleading marketing on the website concerning the services offered at the facility.
• Feedback indicated that social security implications were not clearly communicated to families regarding extended stays beyond a month.
• The lack of private rooms was highlighted as a concern for residents who had previously lived independently, causing additional stress during their transition.

Review

Westminster Village has made a positive impression on many families seeking senior living options for their loved ones. Many reviewers have expressed satisfaction with the amenities and services provided at this facility, highlighting aspects such as the friendliness of the staff, the quality of food, and the comfort of resident apartments. One family noted that their mother enjoys her time there, appreciating both the physical and occupational therapy she receives, which they described as professional and beneficial. This was particularly noteworthy as they compared Westminster's pricing to other facilities they explored, finding it to be reasonable given the level of care offered.

Furthermore, visitors often describe Westminster Village as a lovely community featuring beautiful rooms and well-maintained common areas. The ongoing commitment to improvement is evident in recent renovations such as a newly remodeled cafeteria, dining area, and library. The landscaping is also highlighted; residents can enjoy garden paths and courtyard patios that provide pleasant outdoor spaces for socializing or walking. A recurring theme among reviewers is appreciation for community activities—prior to COVID-19 restrictions, many enjoyed weekly lunches with friends at Westminster, which fostered a sense of camaraderie.

Unfortunately, not all experiences have been favorable. Some reviews reveal concerns about staff professionalism and management effectiveness. Complaints included long wait times for assistance via call buttons—in some cases spanning up to 20 minutes—raising alarm about adequate staffing levels amid reported shortages. Instances where families felt that care prioritized staff schedules over resident needs further exacerbated frustrations regarding service provision. A notable worry expressed was related to staff backgrounds; some reviewers indicated unease at hiring practices that favored individuals from state-funded nursing homes.

While facility aesthetics received praise for beauty and upkeep, several accounts pointed out discrepancies between marketing claims regarding services and the reality experienced by residents and their families. Issues surrounding staff training in geriatric care were raised by concerned family members who feared potential repercussions if they voiced complaints about care quality. Such apprehensions contributed to feelings of uncertainty regarding overall satisfaction with service delivery.

On a more positive note, many praised specific features available at Westminster Village that promote autonomy among residents while still providing necessary support. For example, one reviewer appreciated that residents in skilled nursing could still engage socially by joining friends for meals in shared dining areas or participating in communal activities designed to enhance quality of life within assisted living arrangements.

Ultimately, sentiments on Westminster Village reflect a spectrum of experiences ranging from exceptional care to distressing inadequacies. Although many families commend its pleasant environment and responsive activities tailored toward seniors’ interests—such as craft classes or exercise programs—concerns over staffing levels lingered throughout various accounts leaving an impact on perceptions around resident safety and individualized attention in daily routines. As construction progresses on new assisted living additions aimed at expanding capacity within this established community known for its good intentions towards elderly citizens' dignity during this significant stage of life continues; one can only hope that these enhancements also address existing gaps in service efficacy moving forward into an increasingly complex caregiving landscape.

Physicians

• Bloomington-Normal Audiology (0.3 miles)
• Central Illinois Neuro Health Sciences (0.4 miles)
• Neuro Ortho Rehab Center (0.4 miles)
• Advanced Women's Healthcare (0.6 miles)
• Dr Dudley (1 miles)
• Cosmetic Plastic Surgery Clinic (1.1 miles)
• All About Eyes (1.1 miles)

Restaurants

• McAlister's Deli (0.4 miles)
• Shannons Restaurant (0.5 miles)
• Monical Pizza Restaurant (0.5 miles)
• Aroma Indian Restaurant (0.5 miles)
• McDonald's (0.5 miles)
• The Spotted Dog (0.8 miles)
• Arby's (0.8 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• Jewel-Osco Pharmacy (0.5 miles)
• Walgreens (0.6 miles)
• Ryan Pharmacy (1.3 miles)
• Schnucks (1.4 miles)
• Walgreens (2 miles)
• Merle Pharmacies (2.3 miles)

Cafes

• Starbucks (0.8 miles)
• Starbucks (1 miles)
• Starbucks (1.1 miles)
• Crafted Coffee Brews (2.5 miles)

Parks

• The Playground at Rollingbrook Park (0.9 miles)
• Stevenson Park (2.2 miles)
• Franklin Park (2.3 miles)
• Franklin Square Historic District (2.3 miles)

Hospitals

• Osf Healthcare System (1.1 miles)
• OSF St Joseph Medical Center Materials Management (1.2 miles)
• Children's Hospital of Illinois (2 miles)
• McLean County Orthopedics (2.1 miles)

Transportation

• U-Haul Moving & Storage (1.7 miles)
• Central Illinois Regional Airport (BMI) (2.6 miles)
• American Airlines (2.6 miles)
• Central Illinois Airport Luggage Claim 2 (2.6 miles)

Places of Worship

• Wesley United Methodist Church (1.9 miles)