Northwoods Care Centre

Pros

• The remodeled part of Northwoods offers clean and neat living quarters, contributing to better health for residents.
• Staff at Northwoods check up on patients every couple of hours, demonstrating a level of care and attention.
• Residents are receiving baths regularly, indicating improved personal hygiene care.
• The dining room is described as nice and clean, providing a pleasant environment for meals.
• Some families appreciate the attentive nature of the staff during their visits to loved ones in the facility.

Cons

• The residents were often left to sit for hours in wheelchairs without proper attention, leading to health issues like bedsores and swelling.
• Staff routinely ignored call buttons for lengthy periods, showing a lack of responsiveness to residents' needs.
• The facility was overcrowded, with inadequate seating in the cafeteria for the number of patients.
• Medications were frequently administered late, compromising patients' health and well-being.
• There was a chaotic environment with patients wandering aimlessly in wheelchairs due to boredom and lack of activities.
• The facility had significant maintenance issues, such as leaking air conditioning units that affected residents' living conditions.
• Physical therapy sessions occurred in hallways rather than dedicated spaces, indicating poor planning and organization.
• Many patients expressed a desire to leave the facility due to their dissatisfaction with care and living conditions.
• Showering frequency was limited to once a week, contributing to unpleasant odors throughout the halls.
• The quality of food served was described as mediocre or awful, leading some residents to avoid eating altogether.

Review

Concerns and Experiences at Symphony Northwoods: A Mixed Bag of Reviews

Symphony Northwoods has garnered a range of reviews that highlight significant disparities in the quality of care provided to its residents. Some users express severe disappointment with the facility's approach to rehabilitation and patient care, while others have found positive aspects worth mentioning. Overall, the feedback reveals deeply rooted issues that potential residents and their families should consider before making placement decisions.

Many reviewers are alarmed by what they perceive as neglectful practices within the facility. One individual described witnessing a stark decline in her mother’s health within just a week of admission. The resident was reportedly left in a wheelchair for extended periods, leading to severe swelling in her legs and feet, as well as the development of bed sores—issues she had never experienced prior to her stay at Symphony Northwoods. Additional complaints included dismal conditions such as staff failing to change soiled clothing promptly, indicating a worrying level of attentiveness towards personal hygiene and comfort. Residents appeared disengaged, with some simply sitting idle or watching television without any planned enrichment activities.

Further compounding these concerns were indications of inadequate staffing and poor responsiveness from caregivers. Multiple reviewers noted prolonged delays in responding to call buttons, sometimes leaving multiple lights unanswered for over half an hour while staff remained seated at their desks—a situation that not only reflects poorly on work ethic but could also compromise patient safety. In one account, a resident suffering from early-stage dementia experienced heightened anxiety due to the facility's chaotic atmosphere, where patients wandered aimlessly due to boredom, exacerbating cognitive challenges rather than alleviating them.

Physical conditions within Symphony Northwoods raised additional red flags for some families. Reports mentioned leaking air conditioning units causing discomfort throughout the building and inadequate solutions for maintaining cleanliness—the use of buckets for collecting dripping water was highlighted as unacceptable when it routinely disrupted residents' mobility through the hallways. Furthermore, common areas like the cafeteria were criticized for being too small to accommodate all residents comfortably during mealtime, resulting in overcrowding that detracted from the dining experience.

On a more positive note, a few users have reported satisfactory experiences regarding specific aspects of care at Symphony Northwoods. One individual remarked on improvements in their loved one's health after relocating there from another facility deemed unsuitable. Mention was made of clean living quarters—particularly those located in recently remodeled areas—and attentive staff who monitored diabetic needs closely after incidents occurred involving blood sugar levels dropping unexpectedly. Dining conditions received mixed reviews; while generally adequate meals were offered alongside an appealing dining environment, seating limitations meant some residents had to endure longer waits before eating.

Despite these positive notes from certain experiences at Symphony Northwoods, numerous families remain wary of placing their loved ones there given previous accounts detailing lackluster care and oversight. The overarching sentiment among dissatisfied reviewers is that prospective residents should carefully weigh alternatives before deciding on this facility—as many expressed regret about choosing it initially based on hospital recommendations alone.

In sum, reviews reflect both alarming deficiencies in patient care alongside pockets of commendable service—a juxtaposition highlighting an urgent need for examination into how facilities operate under pressure from Medicare regulations versus genuine commitment to improving patient welfare. The feedback paints a complex picture: each family’s experience may vary significantly within Symphony Northwoods’ walls; however, key themes emerge warning against complacency or expectations set by mere appearances or recommendations without deeper investigation into ongoing standards being maintained for resident health and satisfaction.

Cafes

• Starbucks (1.1 miles)
• Eggsclusive Cafe (7.1 miles)
• Starbucks (7.1 miles)
• Panera Bread (7.4 miles)
• Starbucks (8.2 miles)
• Starbucks (8.5 miles)
• Starbucks (9.6 miles)

Pharmacies

• Walmart Pharmacy (1.2 miles)
• CVS Pharmacy (7 miles)
• Walgreens (7.1 miles)
• Walmart Pharmacy (7.3 miles)
• Meijer Pharmacy (8.1 miles)
• Walgreens (8.7 miles)
• Walgreens (9.7 miles)

Hospitals

• Crusader Community Health (1.4 miles)
• DaVita Churchview Dialysis (7.4 miles)
• OSF Saint Anthony Medical Center (8.8 miles)

Physicians

• Freedom Vision Centers (1.4 miles)
• Your Family Doctor (2.6 miles)
• Shobha S. Iyengar, MD (3 miles)
• Rosecrance Berry Campus (6.1 miles)
• Osf Healthcare (6.7 miles)
• Dr Vincent Facciano & Associates (6.9 miles)
• Mehta Ben DDS - Ben Mehta, DDS - Affordable Dentures (7.2 miles)

Parks

• Belvidere Park (1.7 miles)
• Midway Village Park and Walking Path (8 miles)

Restaurants

• McDonald's (2.3 miles)
• Arby's (2.7 miles)
• Alvarez Mexican Restaurant (6.7 miles)
• Cracker Barrel (6.7 miles)
• Thunder Bay Grille (6.9 miles)
• Steak 'n Shake (6.9 miles)
• Tavern on Clark (7 miles)