Maple Crest Care Centre

Pros

• The staff at Symphony Maple Crest were generally described as fine and dedicated to their jobs, despite being busy and sometimes understaffed.
• Maple Crest was considered one of the better options found for care facilities, indicating a competitive standard within the area.
• The presence of a physical therapy room, activity room, aviary, and aquarium suggests that there are engaging features designed to enhance residents' quality of life.
• There is recognition that the staff are committed to their roles, even during challenging circumstances like COVID lockdowns.
• Some visitors appreciated the efforts made by staff members in difficult times, highlighting their dedication to managing care amidst restrictions.

Cons

• Residents were parked in the hallways in wheelchairs with no adequate space to watch TV or socialize.
• There were no outdoor areas for residents to enjoy outside of their rooms, and all accommodations were semi-private.
• The nursing staff lacked specialized training for patients with dementia or memory care issues.
• Family members reported being disrespected and verbally abused by staff during a final goodbye.
• Strict rules prevented family from showing affection or making any noise outside loved ones’ windows, leading to feelings of frustration.
• Staff appeared to prioritize their own image over the emotional needs of families wishing to say goodbye during lockdowns.
• The facility was perceived as understaffed at times, impacting the quality of care provided.
• The food menu was described as stale and in need of an update, diminishing the dining experience for residents.
• Rooms were considered small and may not meet the comfort expectations of residents and their families.

Review

Symphony Maple Crest has garnered a range of opinions from families regarding its care facilities and overall atmosphere. The sentiments expressed highlight significant concerns about the living conditions, staff interactions, and the quality of care provided to residents, particularly those dealing with dementia or memory-related issues. Candidly, some reviewers have pointed out that the physical environment leaves much to be desired. Descriptions of an overwhelming stench within the facility paint a picture that is far from welcoming. Furthermore, the lack of common areas for residents to gather and enjoy activities such as watching television was noted. Instead, many residents were seen confined to wheelchairs in hallways, unable to access diverse social environments or engage in supportive activities.

The experience of family members regarding staff interactions has also been troubling for some visitors. One reviewer recounted a particularly distressing farewell with a loved one when they felt disrespected by the staff. They described being thrown out and receiving derogatory comments from those who were supposed to provide care and compassion during such a sensitive time. This instance raises concerns about the professionalism and training of the personnel at Symphony Maple Crest. The director of nurses admitted that staff had not received specialized training to handle patients with dementia or memory care needs—an alarming revelation in a facility designed for vulnerable populations.

The strict regulations imposed at Maple Crest further compounded feelings of frustration among families trying to connect with their loved ones during restrictive periods like COVID-19 lockdowns. Visitors reported being admonished not to make noise or interact visually through windows during these tumultuous times when personal visits weren't permitted. While it is understandable that staff members need to maintain focus on their duties amidst strict guidelines, such rigid policies could lead families feeling alienated at moments when they seek closeness and connection.

Despite these negative experiences highlighted in certain reviews, there are also voices that recognize aspects of Maple Crest's operation positively. Some relatives described the facility as one of the better options available despite its shortcomings; although there were admissions regarding understaffing issues at times, most felt that overall care standards remained satisfactory under challenging circumstances. Such mixed feedback suggests that while improvements are necessary, some elements within the organization function adequately amid broader systemic difficulties.

However, concerns about food service stood out among evaluations as well, indicating it may be an area requiring urgent attention for both dietary satisfaction and nutritional health for residents—the menu reportedly felt stagnant over time without sufficient updates or variety introduced into meal offerings. Moreover, while room sizes were characterized as small—potentially contributing to feelings of confinement—reviewers did mention beneficial spaces including a physical therapy room and designated areas for activities like an aviary or aquarium that might help promote interaction amongst residents where possible.

In conclusion, Symphony Maple Crest presents a complex portrait through these reviews—a mixed bag reflecting both challenging experiences and moments of positive acknowledgment amid pressing operational demands faced by caregiver teams today. While certain structural deficiencies like inadequate space for socialization and shortcomings in employee training require urgent responses from management teams seeking improvement strategies moving forward, it remains essential for facilities serving vulnerable populations to uphold dignity through respectful engagement practices with families navigating difficult emotions surrounding their loved ones' care provisions.

Physicians

• Your Family Doctor (1.4 miles)
• Shobha S. Iyengar, MD (1.4 miles)
• Freedom Vision Centers (3.2 miles)
• Rosecrance Berry Campus (5 miles)
• Rockford Pediatric Pulmonology (6.3 miles)
• Meijer Optical (6.3 miles)
• Mehta Ben DDS - Ben Mehta, DDS - Affordable Dentures (6.3 miles)

Restaurants

• Arby's (1.5 miles)
• McDonald's (1.6 miles)
• Cracker Barrel (5.7 miles)
• Tavern on Clark (6 miles)
• Thunder Bay Grille (6.1 miles)
• Steak 'n Shake (6.1 miles)
• Burger King (6.2 miles)

Parks

• Belvidere Park (2.5 miles)
• Midway Village Park and Walking Path (6.8 miles)
• Rock Cut State Park (7.1 miles)

Hospitals

• Crusader Community Health (3 miles)
• DaVita Churchview Dialysis (6.5 miles)
• OSF Saint Anthony Medical Center (8.1 miles)

Cafes

• Starbucks (4.1 miles)
• Starbucks (6.2 miles)
• Starbucks (6.5 miles)
• Panera Bread (6.8 miles)
• Eggsclusive Cafe (7.1 miles)
• Starbucks (7.5 miles)

Pharmacies

• Walmart Pharmacy (4.1 miles)
• Meijer Pharmacy (6.5 miles)
• Walmart Pharmacy (6.6 miles)
• CVS Pharmacy (7.2 miles)
• Walgreens (7.4 miles)
• Walgreens (7.7 miles)
• Walgreens (8 miles)