100 Rosewood Village Drive, Swansea, IL 62220
For more information about senior living options: (866) 208-4318
Overall Review of Mercy Rehab And Care Center
Pros
The facility is clean with no odors, and the staff are excellent.- The staff are friendly and willing to help.
- The parents described it as an awesome option and were grateful it was available.
- A physical therapist visited the room and was excellent.
- The reviewers would highly recommend the facility.
- They felt their loved ones were in very good hands.
Cons
The staff were incredibly rude and made little to no effort to help him get better; physical therapy was only briefly provided once a week.- Medication handling was dangerous, with the patient practically overdosed or misdosed, and it took five hours to get him to a hospital.
- The facility allowed patients to fall and had no fall-prevention measures, and they never apologized.
- Over two years, the mother fell 12 times; falls were never reported and there was pressure to add support after the fact.
- A caretaker let the mother fall from a wheelchair and did not attempt to catch her; a bed sore went unreported and uncleanliness began.
- They harassed the family to pay a balance for services, despite poor care.
- It is a place where loved ones are laid in bed with minimal care, described as disturbing and depressing.
- The father looked dirty and uncared for; staff seemed to lack concern, leaving him in a wheelchair in the hallway all day.
- Weekend staff were lazy and abusive, neglecting basic needs like showers and medications and contributing to a preventable UTI.
- Care did not begin promptly; after 48 hours the patient waited for therapy, with slow progress and delays noted.
Review
Mercy Rehab And Care Center in Swansea, IL is best suited for families who live nearby and are prepared to act as an active care advocate, especially during a short-term rehabilitation stay where a clean, approachable environment and courteous frontline staff can ease the transition. The facility’s strongest moments come from well-meaning CNAs and some therapists who connect with residents, along with a setting that feels less institutional. For seniors who can tolerate daily variability in care and whose primary goal is to regain mobility and return home, Mercy may check some boxes. It cannot be counted on as a guaranteed source of safety, reliability, or consistent medical oversight.
Caregivers should consider alternatives for residents with high fall risk, fragile skin, or complex medication needs. The reviews recount multiple falls, delayed medication administration, and at least one alarming medication mishap. For families seeking predictable rehab progress, timely therapy access, continuous monitoring, or robust wound care, other facilities with stronger staffing, better fall prevention, and transparent reporting will likely deliver more reliable outcomes. Families should also evaluate facilities with established safety cultures and aggressive response plans, particularly for weekends when care gaps are sometimes described.
On the plus side, rooms and common areas are described as clean and visually welcoming, and many staff interactions are courteous. A few residents and families praise competent therapy evaluations and genuinely caring aides. These positives, however, struggle to offset the consistency gap: routine missed medications, long waits for interventions, and documented incidents of falls that were not properly reported or addressed. The overall pattern erodes trust and makes it difficult to justify Mercy as a dependable option for anyone needing steady, high-touch care.
Several accounts note excellent front-line personnel and some responsive leadership, yet other reviews accuse administration and certain staff of disrespect and underperformance. Weekend coverage, perceived laziness, and communication challenges color the broader impression of care. Instances of bedsores, catheter-associated infections, and delayed transfers to hospital further cloud the facility’s safety record. The mixed experiences point to a core issue: substantial variability in staffing quality and accountability. For a family weighing options, the outcome often hinges on which shift or caregiver is assigned.
To make a defensible choice, families should demand concrete assurances: proactive fall-prevention protocols with regular rounding; reliable medication administration schedules and error-tracking; timely initiation of physical and occupational therapy with measurable goals; regular wound assessments and transparent reporting of skin issues; and clear escalation pathways for concerns. Tour during peak activity to gauge real-world performance, ask to speak with the director of nursing, review state inspection findings, and seek current references. If possible, arrange a trial period with explicit milestones and insist on daily written updates covering therapy progress, medication changes, and any new wounds or infections.
In short, Mercy Rehab And Care Center is not a top-tier pick for families prioritizing safety, reliability, and proactive medical oversight. It may serve as a reasonable option for short-term rehab for those who can remain actively involved and press for rapid improvements. For residents with complex needs or a history of falls or medication challenges, alternatives with stronger safety cultures and steadier therapy access are prudent. The prudent course is to compare several nearby options, visit with pointed questions ready, and select a facility whose staffing consistency and care responsiveness align with the resident’s goals.
120 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Lambert-St Louis International (25 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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