Home Instead - Belleville, IL

Pros

• Home Instead is described as a great place to work where employees feel heard, seen, and cared for, with extensive hands-on training.
• Caregivers are consistently praised as nice, caring, and capable of taking great care of loved ones.
• The Home Instead team is portrayed as a winning team that effectively supports people in their homes.
• Clients would highly recommend Home Instead for in-home care.
• Home Instead is easy to work with and flexible for family schedules.
• The company can match caregivers well to clients, enabling aging in place at home.
• Home Instead is presented as a strong, outstanding alternative to assisted living, with attentive, caring staff.
• Office staff are described as amazing, friendly, helpful, and supportive.
• Caregivers are well-trained, patient, and knowledgeable, especially in caring for loved ones with Alzheimer's.
• In emergencies, Home Instead staff provide reliable last-minute coverage.

Cons

• They had a horrible experience.
• They were sent a D-list caregiver, and the care manager dodged their calls about getting the deposit back.
• Their deposit for an 8-hour shift was docked and the company would not refund it.
• The reviewer advised others to go elsewhere.

Review

Moving from California and landing at Home Instead seems to have had a surprisingly positive impact on many people who work there. One reviewer describes it as the best job they've ever had, highlighting a culture where employees feel heard and seen, and where leaders genuinely care about their team. The emphasis on hands-on training and the willingness to answer all questions stands out as a core strength, with many noting that the office staff are approachable, supportive, and deeply invested in each person's success. The sentiment across these remarks is clear: a strong, people-focused workplace makes a tangible difference in how caregivers perform and how clients experience care.

The care delivered to clients is repeatedly framed as compassionate, personal, and patient. Families recount caregivers who are kind and attentive, taking the time to do more than the basics - keeping homes clean, engaging clients in memory exercises, and even walking dogs or coordinating activities that bring joy. Specific stories of loving care for loved ones - whether a father recovering from illness or a grandmother with Alzheimer's - underscore a sense that the caregivers treat clients with respect and dignity. Several reviews mention the reassurance that comes from knowing a caregiver is not just a job for them, but a genuine calling, and they praise the teams for being top-notch, well-trained, and consistently reliable.

A common thread across the reviews is the strength of teamwork. Care teams, office staff, and caregivers are described as operating like a cohesive unit, with the office acting as a dependable hub that keeps everything running smoothly. The idea that supporting people in their homes requires a coordinated effort is echoed in multiple accounts, and many reviewers credit Home Instead with fostering a winning team dynamic. This collaborative approach is not only comforting to families but also empowering for caregivers, who feel supported and able to deliver high-quality care because they have a well-organized system backing them up.

Another recurring theme is flexibility and personalization in scheduling and care plans. Several clients report that Home Instead has been easy to work with, especially when adjustments are needed for aging parents or changing family circumstances. The ability to match a caregiver who fits a specific personality or set of needs is highlighted as particularly valuable, enabling loved ones to age comfortably at home rather than in a facility. In some cases, the company's willingness to adapt on short notice or provide 24-hour or private-duty options is presented as a major benefit, offering peace of mind to families navigating complex caregiving needs.

There are also strong endorsements of what it's like to be part of the Home Instead team. Reviewers who work as caregivers describe a positive, empowering environment where you can choose your own hours and feel supported by office staff. They speak highly of competitive pay and the resources available to advance in their careers, reinforcing the sense that Home Instead is not just a place to work, but a place to grow. It's a picture of a workplace that values its employees, invests in their development, and recognizes their contributions as essential to the success of the care they provide to clients.

Yet, not every experience is flawless. One reviewer recounts a negative incident: a horrible experience where a D-list caregiver was sent, and attempts to address concerns and secure a deposit refund were met with unreturned calls and a deposit kept for an 8-hour shift. The person urges others to look elsewhere, reminding readers that, while the company generally shines in many areas, mistakes can happen and not every situation will meet expectations. This contrast serves as a reminder that, with any care organization, the quality of care can be highly individualized based on the people involved and the specific circumstances.

Taken together, the reviews paint a portrait of Home Instead as a company that many see as a life-changing place to work and a trusted partner in elder and at-home care. The positive feedback centers on a supportive culture, thorough training, dedicated and compassionate caregivers, and a responsive, people-first approach from the office staff. Families describe the service as a compassionate alternative to assisted living - often the preferred option for those wanting their loved ones to stay in familiar surroundings with personalized attention. While there are occasional concerns to navigate, the prevailing message across these accounts is one of care, competence, and community - an organization that genuinely strives to make a positive difference in the lives of clients and the people who care for them.

Restaurants

• Penn Station (0.9 miles)
• Taco Bell (1.1 miles)
• Jack In The Box (1.1 miles)
• McDonald's (1.2 miles)
• Tavern On Main (1.2 miles)
• Casa Maria Mexican Grill (1.3 miles)
• Seven Restaurant & Lounge (1.3 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• Schnucks (1.2 miles)
• Sv Pharmacies (1.2 miles)
• Walgreens (1.3 miles)
• Schnucks (1.5 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.3 miles)

Parks

• East End City Park (1.3 miles)
• Three Springs Park (4 miles)
• Longacre Park (4.3 miles)

Physicians

• Southern Illinois Healthcare Foundation (1.6 miles)
• Primetime Belleville (1.6 miles)
• Saint Louis University Belleville Family Practice Center (1.6 miles)
• Belleville Family Practice Clinic (1.6 miles)
• Stephen A Schmidt (1.6 miles)
• Belleville Family Medical Associates (1.6 miles)
• The Vein Clinic (1.6 miles)

Hospitals

• St Elizabeth's Hospital (1.7 miles)
• Physical Therapy Center of Belleville (1.8 miles)
• Memorial Hospital (3.4 miles)
• Memorial Hospital East (4.4 miles)

Cafes

• Starbucks (2.4 miles)
• Starbucks (3.7 miles)
• Starbucks (4.5 miles)

Places of Worship

• St Henry's Catholic Church (3.8 miles)
• Shiloh Methodist Church (4.3 miles)

Theaters

• O'Fallon Cinema O'Fallon, Il (4.5 miles)