727 North 17Th Street, Belleville, IL 62226
For more information about senior living options: (844) 490-3973
The staff are described as caring and the leadership is great. The facility has excellent staff and a clean building. Integrity Healthcare is a wonderful place where residents are treated like family. The workers are loving and consistently attentive to patients. The Journey of Hope program is appreciated for helping residents return to the community. The staff and residents are friendly. The team is great to work with and residents receive plenty of love.
The facility is described as unsafe and unprofessional, with urine-stained sheets, no blankets, freezing rooms, and warnings to families not to leave patients overnight. A patient's wallet and clothing are claimed to have gone missing, with staff not returning calls or providing information. The building is said to smell strongly of feces and feel dirty. Nurses are described as incompetent and not knowing what they were doing, including failure to manage an ileostomy bag and provide therapy. Medications, especially narcotics, are alleged to be delayed because nurses don't enter orders into the computer. Claims include theft of clothing, improper medication administration, and untimely lab work. Scabies is alleged to be present in the facility, indicating serious cleanliness concerns. Families are not informed when loved ones are sent to the hospital; they only learn through hospital calls.The collection of voices about Belleville Healthcare Center and related Integrity Healthcare facilities presents a portrait of a place that inspires strong feelings on both ends of the spectrum. On one hand, there are residents, family members, and staff who speak warmly about the care environment, the people who work there, and the sense of community that can develop among those living and working in the facility. On the other hand, a substantial subset of reviews details alarming lapses in safety, communication, and basic care, painting a very different picture that calls for serious attention. Taken together, the notes reveal a complex reality where moments of kindness and competence exist alongside experiences of neglect and distress.
Several reviewers underscore positive, uplifting experiences that stand in vivid contrast to the more troubling accounts. A parent who has a child staying at the center describes staff as "super nice" and notes that caregivers take good care of him, suggesting a genuine rapport and a helpful, attentive tone in certain units. A resident asks for praise for the staff and leadership, describing an environment that feels well managed and supportive. Others emphasize the warmth and dedication of the workers, remarking that "the staff and residents are friendly," that it's a "great place," and that the teams show everyday commitment to caregiving. The presence of programs and a sense of community also emerges - references to the Journey of Hope program and to residents returning to the community indicate programs designed to maintain connection beyond the walls of the building. Several statements celebrate Integrity Healthcare as a place where residents are treated like family, with caring and loving staff aiming to ease the burdens of challenging times, including during the pandemic.
Yet these affirmations sit beside a chorus of serious complaints that touch multiple facets of the experience. In the most jarring anecdotes, family members describe devastating conditions shortly after a loved one arrived or was transferred for rehab. Reports include urine-stained sheets, a cold and un-dignified sleeping arrangement, and a bed that consisted of a thin mattress on a metal cot with little furniture - conditions described as "freezing" and unacceptable. One reviewer even details a scenario where a patient's basic belongings - wallet and clothing - went missing, with repeated calls to the facility going unanswered, and a children's-door-code-like access given to family members. The overall impression in these accounts is of a facility that can slip into chaos or neglect, where basic comfort and safety are not guaranteed and where communication with families feels unreliable at best.
Medication management and medical communication present another major area of concern. Several postings allege that timely administration of medications is inconsistent, with a particular emphasis on narcotics and pain management. One resident claims delays of multiple hours for critical pain relief due to errors in documenting medications, while another notes a broader pattern of not knowing what medicines a patient is on or why they are there. The issue of communication expands beyond medications: family members report not being informed when a patient is sent out to the hospital, with only hospital staff providing updates. In some accounts, medical needs that were anticipated or clearly identified by patients with special requirements - such as ileostomy bags - were not implemented or supplied in a timely fashion, leading to painful and even dangerous situations. There are mentions of lab work not being performed promptly, and fears expressed about potential fraud or billing for services never rendered, which amplifies the sense of mistrust.
Safety, sanitation, and asset security emerge as another troubling thread in the reviews. The smell of feces, a pervasive odor in some spaces, and references to rooms that feel dirty or neglected create an impression of an environment where basic cleanliness is not consistently maintained. Several reviewers accuse staff of theft, including missing clothing and even the theft of Social Security benefits in one instance, with at least one claim of a patient's personal effects not being returned. There are explicit warnings to other families about not placing their loved ones in the facility, driven by fears about patient safety, dignity, and the overall integrity of the operation. In one particularly stark narrative, a patient recounts a night when a leaking ileostomy bag was not promptly addressed, leading to prolonged exposure to waste and discomfort until another patient intervened.
Staff behavior and the quality of care are recurring focal points in the negative reviews. A number of entries describe nurses as incompetent or rude, sometimes even yelling at patients or families. There is a sense conveyed in several accounts that staffing shortages exacerbate the problem, leaving patients to go without necessary care or basic therapies. One reviewer describes being told there were no ileostomy bags available, followed by a daylong period in which the patient endured leakage and discomfort while wait times stretched. Therapy experiences are singled out as well; in at least one account, physical therapy was described as nonexistent despite expectations that it would occur regularly, with staff appearing unaware of a patient's particular medical needs. Several reviewers go further, labeling the facility as more of a psychiatric ward than a comprehensive care center, and they express a desire for state oversight or legal action to address what they see as systemic failures.
Despite the negative experiences, there is a consistent insistence from some reviewers that the personal character of many staff members remains a bright spot in the overall picture. There are statements that emphasize how the workers "love the patients" and how the team's warmth, compassion, and commitment show up in daily interactions. A few comments celebrate the sense that, in the midst of difficult conditions, there are people who genuinely care and a culture that values patient well-being. For some families, the problem is not the intention of staff but the constraints of circumstance - short-staffed teams, overwhelmed administrative processes, and gaps in communication that undermine even well-meaning efforts. In this sense, the reviews imply that the facility's heart can be strong, even as its systems and operations occasionally fail to meet basic standards.
Taken together, these perspectives illuminate a facility that elicits strong loyalties and strong criticisms in equal measure. The praise highlights a compassionate shoreline - staff who connect with residents, leadership that is perceived as supportive, and programs designed to keep residents engaged with their communities. The criticisms, by contrast, point to issues of safety, dignity, and reliability - conditions that threaten trust and can cause real moments of fear or pain for residents and their families. The imbalance between these experiences suggests that while some people have found stability and care here, others have encountered perilous lapses that demand serious attention, oversight, and reform.
For readers trying to understand what life at Belleville Healthcare Center might be like, the reviews collectively suggest a need for careful consideration and due diligence. If you are evaluating care for a loved one, it would be prudent to visit in person, ask pointed questions about medication protocols and therapy availability, review the facility's recent inspection and safety records, and seek direct feedback from current residents and families. The narratives reflect real, lived experiences - some filled with hope and gratitude, others marked by safety concerns and distress - and together they form a candid, if uneasy, mosaic of a care environment that is capable of both kindness and failure.
180 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Lambert-St Louis International (25 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Integrity Health Care of Belleville in Belleville, IL is an assisted living community that provides a range of amenities and care services to meet the diverse needs of its residents. The community offers a variety of amenities to enhance the lifestyle and comfort of its residents, including a beauty salon, cable or satellite TV, a computer center, dining room, fitness room, gaming room, garden, housekeeping services, kitchenette, outdoor space, private bathrooms, restaurant-style dining, small library, telephone access, transportation arrangement (non-medical), transportation to doctors' appointments, and a wellness center with Wi-Fi/high-speed internet.
In terms of care services offered at Integrity Health Care of Belleville, residents can expect 24-hour call system and supervision for their safety and peace of mind. The community also provides assistance with activities of daily living such as bathing and dressing. Additionally, staff members are available to assist with transfers and medication management. Special dietary restrictions are accommodated through individualized meal preparation and service.
Residents at Integrity Health Care of Belleville can enjoy an active lifestyle through various activities organized by the community. These include concierge services for personalized assistance and information as well as fitness programs to promote physical well-being. Planned day trips provide opportunities for exploration and socialization outside the community's premises. Resident-run activities encourage engagement within the tight-knit community while scheduled daily activities ensure a structured routine.
Located in Belleville, IL area near several amenities such as cafes, parks pharmacies restaurants places of worship hospitals alongside having physicians on standby it offers convenience to residents and their families alike.
Overalll Integrity Health Care of Belleville strives to create a comfortable environment where individuals can lead fulfilling lives while receiving the necessary care and support they need.
Integrity Health Care Of Belleville is located at 727 North 17Th Street, Belleville, IL 62226 in St. Clair County, Illinois
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