Helia Southbelt Healthcare
Save101 South Belt West, Belleville, IL 62220
For more information about senior living options: (844) 490-3973
The CNAs and RN on his wing were described as awesome. The staff who worked tirelessly were thanked for their dedication. The family acknowledged that the staff showed love and care during difficult times. The reviewer expressed gratitude toward the staff for their hard work and support.
The reviews describe the facility as a horrible place with unresponsive phone lines and poor administration. They allege staff are rude, unprofessional, and inattentive, with nurses scrolling phones and aides dancing in the hallway. Residents are said to suffer severe injuries and deaths due to neglect, including stage-4 bed sores and being left in urine. The administration is accused of conflicting information, poor billing practices, and lacking patient advocacy. The facility is described as severely understaffed, leading to missed care and delays. The building is portrayed as run-down and unsafe, with peeling paint, exposed wood, and faulty bed rails. Family members report being yelled at, having police called, and being denied names or licensing details. An investigation reportedly concluded a valid complaint of improper nursing care.A chorus of family members paints a deeply distressing portrait of a nursing facility where instinct and intention to care for loved ones clash with persistent signs of neglect and disorganization. Across accounts that span several months, they describe screams for help that went unanswered, alarms that went ignored, and a pattern of care that fell short of basic dignity. The shared threads are harrowing: residents left to sit in urine and soiled conditions, falls and injuries that seemed preventable, and communication gaps that left families in the dark at moments of crisis. Taken together, these testimonies create a troubling image of a facility struggling with staffing, accountability, and a consistent standard of compassionate care.
Two of the most devastating narratives revolve around preventable harm and the slow, painful aftermath of institutional neglect. One family member mourns the death of a father who died from pressure wounds on his heels, a grim reminder of the consequences of insufficient turning and skin care when a patient is bedbound. The caller recounts that no one would answer the phone, turning what should have been urgent and ongoing care into a desperate struggle to obtain basic assistance. The family describes a months-long, painful process to pursue legal counsel, a process that underscores the sense that accountability is hard to reach inside the facility. The fear and frustration are palpable, and they remain unresolved as they continue to seek justice while carrying the weight of their loss.
Another heart-wrenching case centers on a mother who spent only three months in the facility before dying, with a stage-4 bed sore and telling signs that she may have sat in urine for extended periods. The reviewer notes a nurse scrolling her phone at the nurse's station and an aide dancing in the hallway, suggesting a disengagement from essential daily care. They recount receiving only a few napkins from a return tray instead of clean supplies and the hospice evaluation being delayed or avoided, with hospice later noting significant incontinence. The family describes being spoken to in a dismissive, even hostile manner by staff, including a nurse who yelled at them when inquiring about her mother's condition. The administration is criticized for inconsistent messaging from the nursing manager to the Director of Nursing, as well as for sending a balance bill after the mother's death, highlighting a belief that the facility prioritized billing over compassionate care. The sense of systemic neglect is reinforced by the claim that this was not an isolated episode, but rather part of a larger pattern of care failures.
A separate, vivid account focuses on the grandmother's experiences, where multiple attempts to reach care teams and supervisors were thwarted by unanswered phones, busy lines, and staff who refused to provide caregiver names, licensing titles, or supervisory contact information. The reviewer describes a staff culture that included rude language and even escalated to involving the police when the family sought basic information about overnight caregivers. The tone is urgent and warned by the reviewer: avoid this facility, because the lack of communication and respect compromises safety and dignity, particularly in the evenings when concerns about care and monitoring intensify.
Other reviews echo a broader critique of the facility's responsiveness and professionalism. A straightforward complaint about the admissions line being unreachable, long holds, and missed calls reads like a recurring institutional flaw that could have severe consequences for residents' well-being. In another telling, a patient is described as left in filth, fed cold, unpalatable food, and left without assistance despite persistent calls for help. A correspondent emphasizes that the staff who interacted with their family believed to be unsympathetic or dismissive, and there is a charged assertion that the entire staff should be fired or subjected to credential reviews. One hopeful counterpoint appears briefly - an expression of gratitude to staff who did tirelessly work - but it is overshadowed by the cumulative testimony of neglect and fear.
Another thread in the collective narrative concerns the facility's record-keeping and oversight. A reviewer notes a formal response from state investigators - IDPH - yielding nine pages of investigation notes and a final determination of "Improper Nursing Care." This external validation, even within the context of an investigation, reinforces a perception of ongoing, serious quality failures, rather than isolated incidents. In one particularly concrete example, a father transferred from a hospital arrived with a CPAP machine that was broken or dropped, leading to a night of sleeplessness and a delayed replacement. The next day, no CPAP was available, a situation later corrected only after the family intervened. The sight of a facility described as run-down - exposed wood, peeling paint, unpainted walls, and bed rails that fail to lock properly - adds to the impression of a place that neglects not just residents' health, but their everyday comfort and safety.
Amid these accounts stands a nuanced note: not every staff member is described in the same harsh terms. In at least one family's experience, the CNA and RN on a wing were described as "awesome," offering care and attention despite a system that otherwise failed to meet expectations. That small glimmer in an otherwise dark landscape suggests that even in environments where systemic problems appear entrenched, individual caregivers can still deliver moments of competence and compassion. It points to a broader truth about elder care: outcomes are shaped by both the competence of front-line workers and the structural supports, policies, and leadership that govern the facility.
Taken together, these testimonies offer a sobering portrait of a care setting where stories of neglect, miscommunication, and perceived disregard for patient dignity are not mere outliers but recurring themes. The strong emotions - the sorrow of losing loved ones, the anger at perceived injustices, and the fear of what may happen to others - underscore the imperative for closer oversight, clearer lines of communication, and a renewed commitment to patient-centered care. While some staff are praised for their dedication, the overarching message from these accounts is a plea for accountability, transparency, and tangible improvements that ensure residents do not endure the conditions described by these families.
156 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Helia Southbelt Healthcare is an assisted living community located in Belleville, IL. Our community offers a wide range of amenities and care services to ensure our residents' comfort and well-being.
Our amenities include a beauty salon, where residents can pamper themselves and maintain their personal grooming needs. We provide cable or satellite TV in each of our fully furnished apartments, so residents can enjoy their favorite shows and movies. Additionally, we offer community-operated transportation for residents who need assistance getting around.
We have a computer center where residents can stay connected with loved ones and engage in virtual activities. Our dining room provides restaurant-style dining, serving delicious meals prepared by our experienced culinary team. For residents who prefer to cook for themselves, we offer kitchenettes in some apartments.
At Helia Southbelt Healthcare, we understand the importance of maintaining an active lifestyle. That's why we have a fitness room and wellness center available for residents to exercise and participate in fitness programs designed to promote physical health.
For those who enjoy gaming or reading, we have a gaming room and small library on-site. Our outdoor spaces include a beautiful garden where residents can relax and enjoy nature.
We take pride in offering exceptional care services to our residents. These services include 24-hour call systems and supervision for their safety and peace of mind. Our dedicated staff assists with activities of daily living such as bathing, dressing, and transfers. We also provide medication management services to ensure that each resident's medication needs are met accurately.
Dietary restrictions are accommodated through specialized meal preparations such as diabetes diets and other special dietary requirements.
Transportation arrangements are available for non-medical purposes as well as transportation to doctors' appointments.
Our activities department organizes a variety of engaging programs including fitness programs, planned day trips to nearby attractions, resident-run activities, and scheduled daily activities.
Located near our community are cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals, providing convenient access to essential services.
At Helia Southbelt Healthcare, we strive to provide a warm and caring environment where our residents can live with dignity, independence, and the support they need.
Helia Southbelt Healthcare is located at 101 South Belt West, Belleville, IL 62220 in St. Clair County, Illinois
Helia Southbelt Healthcare on seniors.fyi includes 5 photos including images showing bedroom, entrance, parking, architecture, healthcare, building, exterior, flag, and more.
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Home health nursing is an expanding field where licensed professionals provide specialized medical care in patients' homes, addressing the needs of an aging population through personalized services like assessments and medication management. Effective collaboration with healthcare teams, cultural sensitivity, and quality assurance measures are essential for fostering trust and ensuring positive patient outcomes.
Navigating Medicare Coverage for In-Home Care Services
Medicare covers in-home health care services, which are medical and provided by licensed professionals under a physician's supervision, whereas non-medical personal assistance is generally not covered unless part of a broader skilled care plan. Eligibility for benefits depends on being homebound and needing intermittent skilled services from a Medicare-certified agency, with specific coverage limitations and additional resources available for navigating options.
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