Serenity Healthcare

Pros

• The loved one is receiving excellent care and support from the staff, leading to improvement in their condition.
• The facility is clean and well-maintained, contributing to a positive rehab experience.
• The therapists are consistent and dedicated to helping the patient progress in their recovery.
• The nursing staff is caring, accommodating, and attentive to the needs of the patients.
• Overall experiences with the facility have been very positive, with many expressing satisfaction with the treatment received.
• Communication from administration staff has been top-notch, providing reassurance and answering questions promptly.
• Patients are becoming more alert and independent under the care they are receiving, showing significant improvements in their health.

Cons

• The nursing care has had mix-ups, and there were communication issues; the staff should have been more proactive in contacting the family with questions.
• Mom fell out of her bed, and the incident was not reported. Additionally, her infection went unnoticed for 24 hours, and an appointment made by the facility was missed.
• While some appreciate the care, there is a concern that the facility seems understaffed, which may affect patient attention and response times.
• There were frustrations regarding insurance coverage not being clearly communicated, affecting the overall experience negatively.
• Sometimes when patients ring their call light for help, it takes longer than expected for staff to respond.

Review

The overall sentiment expressed in the reviews about Serenity Transitional Care highlights a generally positive experience, with many families feeling reassured about the care their loved ones receive during rehabilitation. A common theme is the quality of staff and caregivers who are described as accommodating, caring, and punctual. Families report that their loved ones are improving, with noticeable signs of progress such as enhanced strength, better eating habits, and increased alertness. The consistency of therapists working with patients also receives commendations, indicating a structured approach to rehabilitation that gives families confidence in the process.

Several reviewers highlight the cleanliness and organization of the facility, which adds to their overall satisfaction. Many mention that the rooms are nice and sanitary, creating an environment conducive to recovery. Experiences shared suggest that the amenities at Serenity Transitional Care contribute positively to patient comfort. The supportive atmosphere provided by friendly staff helps ease concerns for families who may be anxious about placing their loved ones in care. As one reviewer noted, they would rate it higher than its 4-star designation due to their impressive experiences there.

Positive feedback extends beyond just caregivers; several family members emphasize that communication has been mostly effective. Reviewers appreciate being able to reach out with questions and receiving timely answers from administration staff. The warmth displayed by staff members fosters a welcoming environment not just for patients but also for family members who visit frequently or make inquiries regarding their loved one's care. This proactive approach enhances trust between families and healthcare providers.

However, some reviews do caution potential areas for improvement within the facility's operations. One aspect mentioned was occasional delays in response times when residents use call lights for assistance, which can lead to frustration for patients needing immediate help. Moreover, instances were reported where crucial information was not conveyed effectively; specific cases like medication omissions highlighted gaps in communication between medical providers and patient families that could be improved upon.

Further complicating matters is feedback concerning understaffing issues experienced by certain residents during peak times. Although many praise individual nurses’ dedication despite these challenges, some families felt more regular updates should be provided regarding care protocols or patient statuses—particularly when concerning significant events like falls or infections that may go unnoticed initially.

Ultimately, while there are some points raised about room for enhancement at Serenity Transitional Care—such as better communication regarding insurance coverage or clearer follow-up processes—the overwhelming majority of reviewers express high levels of satisfaction with both the rehabilitation services received and the kindness demonstrated by staff members throughout each person's stay. Many commenters express gratitude for how well their loved ones have been treated and even recommend Serenity Transitional Care without reservation based on personal experiences.

In summary, Serenity Transitional Care presents itself as a commendable option for those seeking rehabilitation services in Boise due to its strong caregiving team and commitment to patient progress while recognizing some operational hurdles that need addressing for ongoing success.

This part of Twin Falls, Idaho offers a convenient and diverse range of amenities for seniors considering the area for living. With several places of worship nearby, residents have easy access to spiritual communities. The presence of pharmacies and medical offices within close proximity ensures that healthcare needs can be easily met. In addition, there are various dining options ranging from fast food to sit-down restaurants, providing plenty of choices for meals. Parks nearby offer opportunities for outdoor recreation and relaxation. Transportation services are also available for those needing assistance getting around. Overall, this neighborhood provides a well-rounded environment with essential services and recreational activities that cater to the needs of seniors in the community.

Places of Worship

• Twin Falls Reformed Church (0.2 miles)
• Church of Jesus Christ of Latter Day Saints (2 miles)
• Church of Jesus Christ of Latter Day Saints (2.1 miles)
• Christian & Missionary Alliance Church (2.6 miles)

Pharmacies

• Bohm (0.4 miles)
• Medical Office Pharmacy (0.8 miles)
• Norco (1 miles)
• Natures Forum (1 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (2.1 miles)
• Shopko Twin Falls Pharmacy (2.7 miles)

Physicians

• St Luke's Clinic Pulmonology (0.5 miles)
• St Luke's Clinic Internal Medicine: Twin Falls, Pole Line Rd (0.6 miles)
• Miracle-Ear Hearing Aid Center (0.8 miles)
• Hearing Aid Counselors & Audiology (0.8 miles)
• Dr Laurence Hicks (1.5 miles)
• Sawtooth Surgery Center (1.5 miles)
• Canyon Crest Eye Physicians (1.5 miles)

Hospitals

• Imaging at St Luke's Magic Valley Medical Center (0.5 miles)
• St Luke's Magic Valley Medical Center (1.7 miles)
• St Luke's Mountain States Tumor Institute-Msti (1.8 miles)
• DaVita Twin Falls At Home (1.8 miles)
• St Luke's Magic Valley Sleep Institute (1.9 miles)
• Emergency Services at St Luke's Magic Valley (1.9 miles)
• St Luke's Magic Valley Medical Center (1.9 miles)

Restaurants

• Sweeto Burrito (1 miles)
• Taco John's (1.3 miles)
• Culver's (1.4 miles)
• Denny's (1.5 miles)
• Elevation 486 (1.5 miles)
• Canyon Crest Event Center (1.7 miles)
• Black Bear Diner Twin Falls (1.8 miles)

Parks

• Northridge Park (1.2 miles)
• Centennial Waterfront Park (1.9 miles)
• Shoshone Falls Park (2.4 miles)

Cafes

• Dutch Bros Coffee (1.9 miles)
• The Human Bean Twin Falls, Addison Ave. W (2.2 miles)
• Cafe la Falls (2.2 miles)
• Moxie Java (2.2 miles)
• Twin Beans Coffee (2.4 miles)
• Starbucks (2.6 miles)
• Capriotti's Sandwich Shop (2.6 miles)

Transportation

• Intermountain Taxidermy & Worldwide Adventures (2.1 miles)
• Lou's Wild-Bird Taxidermy (2.5 miles)

Theaters

• Magic Valley Cinema 13 (2.6 miles)