Pruitthealth Lilburn

Pros

• The staff are friendly, professional, and go above and beyond for residents and families.
• The management team is approachable and receptive to concerns, creating a supportive environment.
• The facility is clean, well-maintained, and has a welcoming, family-like atmosphere.
• Families feel informed and reassured by excellent communication from the care team.
• The front desk staff are professional, friendly, and helpful, always willing to assist visitors.
• The care provided is outstanding, with residents treated with dignity and respect.
• Occupational, physical, and speech therapy are effective and help residents progress toward home.
• Leadership is supportive and focused on teamwork and resident-centered care.
• Residents enjoy engaging activities and nutritious, delicious meals.
• The rehab and nursing staff demonstrate genuine care and dedication.

Cons

• They would not recommend the facility, citing rude staff with nasty attitudes and an old, dirty property.
• They noted that the rooms could have been kept a little cleaner by housekeeping.
• They described the building as not the fanciest, though it was clean.

Review

PruittHealth Lilburn, located in Gwinnett County, Georgia, is a nursing and rehabilitation facility that elicits a wide range of impressions from families, residents, and staff. On one hand, some reviewers describe it as an older building with rooms that could use a deeper clean and some days when staff appeared brusque. On the other hand, a large number of voices paint a picture of a place filled with dedication, compassion, and a strong sense of community. Taken together, these perspectives suggest a facility that is continually evolving - where the warmth of team members and the quality of care can make a meaningful difference, even as there are tangible opportunities for improvement in maintenance and housekeeping.

One of the most poignant threads in the reviews centers on the experience of a family member who navigated care from out of state while a sister received treatment at Lilburn for two years. The distance made coordination challenging, yet two staff members stood out for going above and beyond. Bernadette Okafor, a nurse, and Jasmine Ellis Carless, a social worker, were repeatedly praised for their responsiveness and willingness to take multiple calls from family members who could not be present in person. The sentiment that they "went the extra mile" encapsulates the deep level of personal care and attention that some families feel they received. While this particular account acknowledges the positive impact of standout individuals, it also notes a room cleanliness issue that housekeeping could have addressed more thoroughly, offering a balanced snapshot of strengths and areas for improvement.

From within the facility's own community - its staff and leadership - the praise is expansive. Several reviews describe Lilburn as a wonderful place where the management team is approachable and receptive to input from staff. The sense of family is repeatedly highlighted: coworkers support one another, residents become part of a caring extended family, and teamwork is cited as a defining feature that helps staff manage even the busiest shifts. Across multiple testimonials, staff members speak of opportunities for professional growth and training, and of feeling valued for the work they do. The overarching message is that the leadership cares about both employees and residents, prioritizing high-quality, person-centered care and fostering an environment where collaboration and respect are everyday realities.

The day-to-day environment at Lilburn also receives considerable attention. Reviewers frequently note the facility's physical attributes - landscaping, a spacious dining/activity room, and a layout designed to support privacy and efficiency. The dining hall and common areas are described as well-kept and inviting, with several accounts praising the cleanliness and pleasant aromas that reflect well on housekeeping and maintenance. Specific statements about the front desk staff, caregivers, and therapists emphasize professionalism, friendliness, and a willingness to facilitate families' needs. The building's 152-bed capacity is often mentioned as a practical context for understanding the scale of care, with some reviewers acknowledging that the building isn't the fanciest but is consistently clean and functional.

Clinical and therapeutic care feature prominently in the positive narratives. Reviewers commend the quality of therapy services - occupational, physical, and speech therapy - highlighting their effectiveness in helping residents prepare for discharge and in supporting ongoing self-care. Families repeatedly note that nursing staff are not only skilled and knowledgeable but also compassionate and respectful, treating residents with dignity as if they were members of an extended family. The tone across these accounts is one of reassurance: meaningful communication with families, proactive management of medical events, and a patient-centered approach that keeps resident dignity at the forefront.

Several testimonials elevate the reputation of specific individuals and departments within the Lilburn operation. Names surface repeatedly in praise: administrators, DONs, schedulers, and unit managers are lauded for their responsiveness, clarity, and willingness to accommodate schedules and preferences. The sentiment is that Lilburn operates with a genuine sense of teamwork and a shared mission to provide excellent care. In some reviews, this culminates in an acknowledgment of leadership that is not only capable but also personally invested in the wellbeing of both residents and staff. It's a portrait of a facility where leadership is accessible, engaged, and focused on continuously improving the patient and family experience.

Taken together, the collection of reviews depicts a facility that excels in several crucial areas even as it grapples with common challenges of long-term care environments. The strongest threads point to heartfelt care, strong interpersonal connections between staff and families, and a collaborative culture that makes both residents and coworkers feel valued. The more critical notes - occasional rude interactions and room cleanliness concerns - are not dismissed; they are contextualized within a broader narrative of improvement, attention, and ongoing maintenance. For many, Lilburn represents a place of safety, warmth, and professional pride - a community where residents can receive attentive care, families can feel informed and involved, and staff can grow alongside a leadership team that communicates openly and strives to uphold high standards.

Ultimately, the impressions converge on a powerful takeaway: PruittHealth Lilburn is a facility with a strong foundation in care, compassion, and family-centered values. It is a place that inspires gratitude when the right people are in the right roles and where residents' dignity and well-being are prioritized. While there is legitimate room for improvement in housekeeping and some aspects of facility upkeep, the pulse of the place - the teamwork, the mentorship, the commitment from administrators and frontline staff - remains a defining strength. For many families and staff members, Lilburn is a facility they would recommend, visit again, and trust with their loved ones, confident that there is a shared dedication to patient-centered care at the heart of everything they do.

This part of Lilburn, Georgia offers a convenient and diverse range of amenities for seniors looking to settle in the area. With several restaurants nearby such as Chick-Fil-A, Agavero Cantina, and Royal China Restaurant, there are plenty of dining options to choose from. Additionally, there are several pharmacies within close proximity including CVS Pharmacy and Walgreens for easy access to medications. For spiritual needs, there are various places of worship such as Lilburn Alliance Church and St Stephen The Martyr. There are also parks like Mountain Park Park and McDaniel Farm Park for outdoor recreation. Medical care is readily available with clinics like Reagan Medical Center and Southern Dermatology nearby. Public transportation is easily accessible with the MARTA - Doraville Station just a short distance away. Overall, this area provides a well-rounded environment for senior living with amenities catering to various needs and interests.

Restaurants

• Chick-Fil-A (0.8 miles)
• Agavero Cantina (1.9 miles)
• McDonald's (1.9 miles)
• McDonald's (3.1 miles)
• Royal China Restaurant (3.2 miles)
• Parkview High School Cafeteria Building D (3.6 miles)
• McDonald's (3.7 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.4 miles)
• Walgreens (3.1 miles)
• Walgreens (3.2 miles)
• Walmart Pharmacy (4 miles)
• CVS Pharmacy (4.2 miles)

Places of Worship

• Lilburn Alliance Church (2.3 miles)
• St Stephen The Martyr (2.7 miles)
• Mountain Park First Baptist Church (4.5 miles)
• Mountain Park United Methodist Church (4.7 miles)
• Christ Church Episcopal (4.8 miles)
• First Baptist Church-Duluth (6.1 miles)
• Embry Hills Church of Christ (6.3 miles)

Theaters

• SMG Duluth (3.3 miles)
• Amc Sugarloaf Mills 18 (6.9 miles)
• Movie Tavern Northlake Festival (7 miles)
• Regal Hollywood (7.5 miles)

Parks

• Mountain Park Park (4.2 miles)
• McDaniel Farm Park (4.8 miles)
• Sweet Water Park (4.8 miles)
• Shorty Howell Park (4.9 miles)
• Henderson Park (5 miles)
• Stone Mountain Walk Up Trail (6.4 miles)
• Peachtree Corners Town Green (6.4 miles)

Cafes

• Starbucks (4.7 miles)
• White Windmill Bakery and Cafe (6.5 miles)

Physicians

• Family Medical Clinic (5.1 miles)
• Reagan Medical Center (5.5 miles)
• Stone Mountain Family Practice (5.7 miles)
• Gynecology and Obstetrics of Dekalb PC (5.7 miles)
• Abc Pediatrics (6.4 miles)
• Southern Dermatology (6.5 miles)
• Ankle And Foot Centers Of Georgia (6.5 miles)

Transportation

• MARTA - Doraville Station (7.4 miles)