Pruitthealth Lilburn

Pros

• PruittHealth Lilburn is a wonderful place.
• The management team is approachable and responsive to concerns.
• The staff consistently go above and beyond to provide exceptional service.
• The residents are wonderful.
• The facility is very clean.
• The food is awesome.
• The atmosphere is family-oriented and supportive.
• Leadership is top-notch.
• The front desk staff are professional, friendly, and helpful.
• Jasmine Ellis Carless and Bernadette Okafor went above and beyond for families.

Cons

• The staff are rude and have nasty attitudes.
• The property is old and dirty.
• The rooms could have been kept cleaner by housekeeping.
• There is a high turnover rate and only a handful of employees care about patients.
• Communications with families are poor; staff often do not return calls or provide updates.
• The facility is short-staffed and residents are left waiting for help.
• The building reportedly has roaches, mold, and a persistent smell indicating poor cleanliness.
• Some nurses and aides are abusive, neglectful, or unprofessional, lacking empathy.
• The facility is not recommended for loved ones due to safety and quality concerns.

Review

PruittHealth Lilburn is best suited for families that want a rehab-forward skilled nursing environment where teamwork and accessible leadership translate into frequent progress updates and purpose-driven therapy. It works well for residents recovering from surgery or hospitalization who need an organized plan to regain function, plus long-term residents who value a family-like culture, staff who know their names, and a front-line team that collaborates to meet daily needs. The strongest case favors those who prioritize therapy intensity, clear communication with families, and a facility that invests in staff development. This is not a one-size-fits-all choice, however; success hinges on current leadership stability and the staffing mix on the specific unit where a loved one is placed.

Pros include a robust rehab program, evident teamwork, and frontline caregivers who consistently go above and beyond. Many families report strong communication from social workers and nurses, a warm, supportive atmosphere, and high-quality dining areas. Several testimonials highlight an efficient therapy staff and leadership that listens, with notable praise for a DON and for administrators who foster a cooperative, family-like environment. Yet the flip side is undeniable: turnover can be high, calls for help are not always answered promptly, and some residents encounter irritability or neglect from a portion of the staff. Occasional reports of unclean rooms, odors, and even pest issues surface, underscoring that cleanliness and reliability can vary by shift and unit.

The positives - effective therapy, attentive social work, and a strong sense of family among staff - do offset many concerns for families pursuing post-acute recovery. When therapy goals are met, residents can regain mobility and confidence faster, and the coordination among nursing, rehab, and social work creates reassurance for families navigating care from afar. Instances where Jasmine Ellis Carless, Bernadette Okafor, and other team members go "above and beyond" demonstrate tangible value in easing transitions and keeping families informed. Still, the best outcomes often hinge on consistent staffing and a clean environment; if turnover spikes or housekeeping lapses recur, the advantage of strong therapy can be overshadowed by safety and dignity concerns.

Environment quality ranges from solid to uneven, reflecting the mixed reviews. Some families praise bright common spaces, well-kept dining rooms, and a building that has undergone renovations, with a welcoming front desk and clear signs of ongoing care improvements. Others recount odors, unaddressed spills, and even roach sightings or mold, painting a picture of a facility that has not fully stabilized. The same variability appears in maintenance and noise levels, reinforcing that day-to-day experience is highly dependent on which shift is on duty and which unit is being observed. Recent leadership changes and renovations point to a turning trend, but prospective families should verify current conditions in person before deciding.

For families weighing options, alternatives are worth serious consideration if consistency, transparent communication, and rigorous housekeeping are top priorities. Facilities with steadier turnover, more stable caregiver coverage, and a proven track record on cleanliness may be preferable for long-term care. Those who can visit regularly or rely on a trusted local liaison may tolerate some variability, but others will want to compare recent survey results, tour outcomes, and a straightforward plan for care coordination before committing. In short, PruittHealth Lilburn can deliver strong rehab outcomes and a supportive, family-oriented culture, but households concerned about reliability and sanitary conditions should benchmark against other nearby skilled nursing facilities.

To decide confidently, conduct an in-person tour, speak with the administrator, and request recent unit-level feedback from current residents or their families. Ask about staffing ratios, turnover trends, and the facility-wide plan to address cleanliness and response times. If rehab goals dominate and family communication remains strong, this community can deliver, particularly when leadership is aligned with staff who share a genuine care-for-residents ethos. If long-term safety, consistent service, and pristine environments are non-negotiable, be prepared to explore alternatives while still using PruittHealth Lilburn as a benchmark for what a high-performing rehab unit should look like when fully staffed and well-led.

This part of Lilburn, Georgia offers a convenient and diverse range of amenities for seniors looking to settle in the area. With several restaurants nearby such as Chick-Fil-A, Agavero Cantina, and Royal China Restaurant, there are plenty of dining options to choose from. Additionally, there are several pharmacies within close proximity including CVS Pharmacy and Walgreens for easy access to medications. For spiritual needs, there are various places of worship such as Lilburn Alliance Church and St Stephen The Martyr. There are also parks like Mountain Park Park and McDaniel Farm Park for outdoor recreation. Medical care is readily available with clinics like Reagan Medical Center and Southern Dermatology nearby. Public transportation is easily accessible with the MARTA - Doraville Station just a short distance away. Overall, this area provides a well-rounded environment for senior living with amenities catering to various needs and interests.

Restaurants

• Chick-Fil-A (0.8 miles)
• Agavero Cantina (1.9 miles)
• McDonald's (1.9 miles)
• McDonald's (3.1 miles)
• Royal China Restaurant (3.2 miles)
• Parkview High School Cafeteria Building D (3.6 miles)
• McDonald's (3.7 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.4 miles)
• Walgreens (3.1 miles)
• Walgreens (3.2 miles)
• Walmart Pharmacy (4 miles)
• CVS Pharmacy (4.2 miles)

Places of Worship

• Lilburn Alliance Church (2.3 miles)
• St Stephen The Martyr (2.7 miles)
• Mountain Park First Baptist Church (4.5 miles)
• Mountain Park United Methodist Church (4.7 miles)
• Christ Church Episcopal (4.8 miles)
• First Baptist Church-Duluth (6.1 miles)
• Embry Hills Church of Christ (6.3 miles)

Theaters

• SMG Duluth (3.3 miles)
• Amc Sugarloaf Mills 18 (6.9 miles)
• Movie Tavern Northlake Festival (7 miles)
• Regal Hollywood (7.5 miles)

Parks

• Mountain Park Park (4.2 miles)
• McDaniel Farm Park (4.8 miles)
• Sweet Water Park (4.8 miles)
• Shorty Howell Park (4.9 miles)
• Henderson Park (5 miles)
• Stone Mountain Walk Up Trail (6.4 miles)
• Peachtree Corners Town Green (6.4 miles)

Cafes

• Starbucks (4.7 miles)
• White Windmill Bakery and Cafe (6.5 miles)

Physicians

• Family Medical Clinic (5.1 miles)
• Reagan Medical Center (5.5 miles)
• Stone Mountain Family Practice (5.7 miles)
• Gynecology and Obstetrics of Dekalb PC (5.7 miles)
• Abc Pediatrics (6.4 miles)
• Southern Dermatology (6.5 miles)
• Ankle And Foot Centers Of Georgia (6.5 miles)

Transportation

• MARTA - Doraville Station (7.4 miles)