Pruitthealth of West Atlanta

Pros

• The Clark family praised Pruitt Health West for compassionate care and friendly, informative staff.
• A reviewer described the facility as friendly with a great environment and the best facility in the City of Atlanta.
• Revonica Lundy, the admissions director, was praised for being helpful and resourceful during the admissions process.
• Jasmine Smith, the administrator, was credited with implementing changes to enhance the facility.
• The restorative team was described as excellent.
• Meera Mehta at the front desk was praised for being joyful and polite, enhancing the overall experience.
• CNAs and nurses were commended for top-notch care and exceptional customer service.
• The Allen family expressed gratitude for the care their brother received and for being kept informed.

Cons

• They don't care about your loved ones.
• The facility often smells like #2.
• This is a disgusting place not suitable for any loved one.
• The place was dirty, poorly cleaned, and staff were not ready.
• There was horrible care from staff, with major neglect causing serious injury and hospitalization.
• They discriminate against low-income people and against Black residents.
• The facility smelled awful and showed water damage; it looked run-down.
• The building needs remodeling and has obvious roof leaks.
• There is no hydration team, no restorative team, and no adequate resident activities.
• Response times to nurse calls are hours, with rude or disrespectful staff.
• Residents have been left in urine for hours and denied timely assistance.
• The administration should take serious action; do not place loved ones there.

Review

Pruitt Health West Atlanta evokes a broad spectrum of experiences from the families and patients who have interacted with it. On one hand, there are heartfelt testimonies of compassion, attentiveness, and high engagement from staff who go out of their way to welcome families, keep them informed, and provide careful care. On the other hand, there are deeply troubling accounts of neglect, mismanagement, and unsafe conditions that have left families alarmed and seeking changes at the facility. Taken together, the collection of reviews paints a facility of strong, caring personnel in some departments and troubling gaps in others, with a wide range of outcomes for residents depending on who is overseeing care and when.

Several reviews praise the facility for the warmth and professionalism of its people. Families spoke highly of administrative and frontline staff who were described as friendly, informative, and welcoming from the moment families entered the building. The Clark family, for example, praised Pruitt Health West for accepting their brother and for care they termed compassionate and committed, saying the staff - administration, nursing, CNAs, and reception - made the family feel that they were in the right place. They gave a five-star rating and encouraged others to consider the facility for their loved ones. Other reviewers echoed this sentiment, noting that after a major surgery they had undergone at the center, they felt well cared for and able to return to the community. The environment was described as friendly, neat, and clean, and several readers highlighted favorable impressions of admitting staff, with Revonica Lundy in particular cited as helpful and resourceful during the admission process.

Leadership and specialized teams also receive consistent praise. Several comments singled out the administrator, Jasmine Smith, noting visible changes and improvements under her leadership. Reviewers celebrated the restorative team as excellent and described a family-oriented staff culture that emphasized care and close collaboration among departments. Meera Mehta, a front-desk staff member, received specific commendations for her joyful, polite demeanor and for making a positive impact on patient experiences. Across these entries, the common thread is a sense that the facility can be, and sometimes is, a place where residents feel supported by a cohesive, caring staff - particularly in the areas of admission, restorative services, and day-to-day nursing care.

Yet the same site also hosts a substantial chorus of negative experiences that cannot be overlooked. A number of reviewers asserted that the facility, at times, fails to care adequately for residents, with some describing pervasive odors, neglect, and unsatisfactory living conditions. One reviewer bluntly stated that the staff does not seem to care about loved ones, even while praising individual caregivers for their kindness. Complaints about odors, water damage, leaks, and a generally unwelcoming environment appeared in multiple posts, contributing to a perception that the physical plant and ambience can undermine what otherwise might be excellent care.

Many critiques center on safety, responsiveness, and staffing. Several reviews recount delays in response to nurse-call signals, with residents and families reporting hours-long waits for assistance and even episodes of care that did not meet basic standards - such as inadequate hydration, poor supervision, and insufficient 24-hour care. One fierce review described a cascade of failures from ownership to management, including a lack of hydration teams, restorative services, and structured therapy, resulting in a resident leaving the facility in a worse condition than when they arrived. Other accounts claim serious neglect, including dire statements of unaddressed needs, denial of water, and even medical complications stemming from insufficient care. In some cases, families described emotional distress, with one reviewer recounting a minister and a retired trauma nurse being left traumatized by the experience.

There are also individual stories that blur the line between praised care and criticized management. While some residents and families praised caregivers for dedication - emphasizing that many CNAs and nurses provided top-notch care and exceptional customer service - others recounted situations where communication broke down, social workers appeared unresponsive, and even conflicts between staff and families affected residents' well-being. A particularly troubling recounting involved a frustrated family who believed their loved one was neglected, leading to hospitalizations after episodes described as preventable. The same review mentions a social worker who allegedly blocked communications, and a patient who felt neglected to the point of significant harm, underscoring how critical timely, respectful interactions are to residents' safety and comfort.

Financial implications and administrative processes also drew scrutiny in some entries. A few families raised concerns about billing practices and the handling of finances, including reporting that a financial advisor continued to collect payments in troubling circumstances, which added to dissatisfaction with the overall experience. The tone in these posts ranged from disappointed to outraged, with demands that higher-level leadership address systemic issues that appear to undermine trust and safety. In a handful of reviews, the message was clear: even when the care staff demonstrates genuine care, the institution as a whole falls short if the leadership doesn't ensure consistent, safe, and dignified care for every resident.

In sum, Pruitt Health West Atlanta appears to be a place where strong, compassionate care can flourish in the hands of dedicated nurses, CNAs, and administrators. When the stars align - supportive leadership, responsive management, well-functioning restorative teams, and a clean, well-run environment - families report positive experiences, gratitude, and trust that their loved ones are receiving good care. Conversely, when staffing is insufficient, communication breaks down, or the facility's systems fail to protect residents' safety and dignity, families are compelled to speak out with urgent requests for action. The reviews together call for a thoughtful, coordinated effort to preserve the best aspects of care while addressing the serious shortcomings that some residents have experienced, so that every patient feels valued, safe, and well cared for during a vulnerable time in their lives.

This part of Atlanta, Georgia offers a variety of amenities and services that cater to seniors looking for a vibrant and convenient lifestyle. With several parks nearby, such as Anderson Park and Piedmont Park, residents can enjoy outdoor activities and beautiful green spaces. There are also pharmacies, cafes, restaurants, and transportation options in close proximity, providing easy access to daily necessities and social opportunities. Additionally, the presence of physicians, hospitals, and places of worship ensures that residents have access to essential healthcare services and spiritual support. Overall, this area provides a well-rounded living environment for seniors seeking a comfortable and fulfilling retirement experience.

Parks

• Anderson Park (1.9 miles)
• Westside Park (2.1 miles)
• Pemberton Place (4.8 miles)
• Trammell Crow Park (5.7 miles)
• Piedmont Park (5.8 miles)
• Peachtree Hills Playground (6 miles)
• Grant Park Neighborhood Association (6.5 miles)

Pharmacies

• CVS Pharmacy (1.9 miles)
• Wayfield Foods (2.1 miles)
• Walgreens (3.7 miles)
• Walgreens (4 miles)
• CVS Pharmacy (4.3 miles)
• CVS Pharmacy (4.4 miles)
• Walgreens (4.4 miles)

Cafes

• Chattahoochee Coffee (2.2 miles)
• Cross Creek Cafe (3.9 miles)
• Starbucks (4.4 miles)
• Starbucks (4.6 miles)
• Starbucks Reserve (5.2 miles)
• Panera Bread (5.2 miles)
• Starbucks (5.3 miles)

Restaurants

• Wendy's (2.7 miles)
• Bone Garden Cantina (2.9 miles)
• Nuevo Laredo Cantina (3 miles)
• Bold Monk Brewing (3.2 miles)
• Zaxby's (3.4 miles)
• The Painted Duck (3.5 miles)
• Chick-Fil-A (3.5 miles)

Transportation

• Signature Flight Support FTY - Fulton County Airport (2.8 miles)
• Marta - Dome/Gwcc/Phillips Arena/Cnn Center Station (4.8 miles)
• MARTA - North Avenue Transit Station (5 miles)
• MARTA - Midtown Station (5 miles)
• MARTA - King Memorial Station (6 miles)

Physicians

• Berkeley Medical & Rehab Center (3.5 miles)
• Peachtree Orthopedics (3.8 miles)
• Smyrna Eye Group (4.6 miles)
• Arnika Dawkins (5 miles)
• Smyrna Family Medicine (5.9 miles)
• Thomas D Gurley Jr MD (6.4 miles)
• Garson Padoan Sonia MD - Piedmont Urgent Care by Wellstreet (6.7 miles)

Hospitals

• Piedmont Atlanta Hospital (5 miles)
• Northwest Medical Center (5.1 miles)
• Grady Memorial Hospital (5.6 miles)

Places of Worship

• The Temple (5 miles)
• Bethel United Methodist Church (5.5 miles)
• The Church of the Apostles (5.6 miles)
• Second-Ponce De Leon Baptist Church (6 miles)