Pruitthealth - West Atlanta
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2645 Whiting Street N.W, Atlanta, GA 30318
For more information about senior living options: (844) 490-3973
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The staff demonstrated commitment and compassionate care. The Clark family highly recommends Pruitt Health West. The facility provides excellent postoperative care, enabling patients to return to the community. The environment is friendly, and the staff are informative and welcoming. Revonica Lundy is helpful and resourceful during the admission process. The facility is neat, clean, and has a great environment. Jasmine Smith is making positive changes to enhance the facility. The staff are outstanding and make patients and families feel welcome. PruittHealth West Atlanta has some of the most caring staff in healthcare. The restorative team is excellent; the staff are very family-oriented; the atmosphere is gentle and kind. The CNAs and nurses provide top-notch care and exceptional customer service. Meera Mehta at the front desk is joyful, polite, and improves the experience. The Allen family expressed gratitude for the care and for being kept informed about their relative. The facility looks great and clean.
The staff do not care about residents. The facility often smells. The place is disgusting and not suitable for loved ones. The facility was dirty, with inadequate staffing and unprepared employees. There was horrible care and major neglect that led to serious medical injury. The building shows neglect, with roof leaks and water damage. Nurse-call response times were measured in hours due to understaffing, and some staff were rude.The collection of reviews about Pruitt Health West Atlanta presents a wide spectrum of experiences, from heartfelt gratitude and high praise to grave concerns about safety and care. On the positive side, multiple families describe staff who are compassionate, friendly, and attentive. One family's message begins with thanks for welcoming and helping their brother, noting that administration, nursing, CNAs, and even the receptionist were informative and warm, which gave them confidence that their loved one was in the right place. Another reviewer called it a good place for recovery after major surgery, saying they felt well cared for and eager to return to the community afterward. Several posts emphasize the facility as a clean, well-maintained, and friendly environment, with confident endorsements such as "the BEST facility in the City of Atlanta," praise for the admission process, and appreciation for staff who feel like part of a family.
The positivity extends to specific individuals who left a meaningful impression. Reviewers consistently single out Revonica Lundy, the Admission Director, as very helpful and resourceful during the intake process. The administrator Jasmine Smith is credited with making visible improvements, and the restorative team is described as excellent. People often highlight the general warmth of the staff - rooms described as neat and clean, a close-knit, family-like atmosphere, and a general sense that staff go above and beyond to support residents and their families. Front desk staff, such as Meera Mehta, are remembered for their joyful, polite, and helpful demeanor, contributing to a positive first impression and ongoing experiences for visitors and residents alike.
However, beyond the praise lies a substantial number of warnings and serious complaints that cannot be ignored. A number of reviewers claim that staff do not consistently demonstrate care or attentiveness, with some going so far as to say that the facility "doesn't care about your loved ones." The environment is described by some as problematic, with recurring mentions of unpleasant odors and concerns about the overall cleanliness and upkeep. One reviewer specifically notes that the building "often smells like #2," and another describes the place as dirty with a need for space and cleaning, painting a picture of conditions that compromise comfort and dignity for residents.
The most troubling accounts center on neglect and unsafe conditions. Several reviewers report experiences of neglect, with anecdotes of delayed responses to nurse calls, residents not being hydrated, and situations in which caregivers allegedly failed to assist with basic needs or timely changes. One person recounts a social worker hanging up and appearing indifferent to a family's concerns, while another describes trying to change a diaper only to be told to wait for assistance. There are deeply distressing stories of residents deteriorating due to perceived neglect, including a patient who reportedly ended up in the ICU after being left in poor conditions and another who described a day when a loved one was not given water or assistance for an extended period. These accounts emphasize that, for some families, the facility falls short of the standards one would expect for care and safety.
Some reviews include specific, alarming details about medical and administrative failures. There are claims of hospitalizations following neglect, including a reported case of pneumonia acquired while a loved one was in the facility, and accusations that financial and administrative processes did not prioritize the resident's welfare. Criticisms also touch on the restorative and activity programs, or the lack thereof, with one reviewer stating there was no dedicated hydration team, no restorative program, and no meaningful activities for residents. A recurring theme is the mismatch between the care advertised or expected and the actual day-to-day care experienced by residents, which for some families led to ongoing distress and a decision to relocate or remove their loved ones from the facility.
The reviews also reveal a broader concern about consistency and leadership. Some praise the nurturing atmosphere and the visible improvements under current leadership, yet others describe a stark contrast in experiences that suggests inconsistent outcomes for residents depending on which staff members are on duty and how quickly needs are met. In extreme cases, families recount traumatic experiences - residents left in rooms without water, nurses arriving only after long delays, and patients who experienced repeated code events. The mix of feedback underscores that, at Pruitt Health West Atlanta, care quality appears to be highly variable, influenced by staffing levels, communication effectiveness, and how well supervision and processes are implemented on any given day.
Taken together, the narratives form a nuanced picture: Pruitt Health West Atlanta is a facility where many residents and families feel genuinely cared for by compassionate staff and where administrators and frontline workers can make a meaningful, positive difference. Yet the same facility is also home to serious, sometimes life-altering negative experiences cited by several families, including neglect, poor response times, environmental concerns, and questions about safety and dignity of residents. For anyone considering care at this facility, the reviews suggest a careful, in-depth assessment is essential - visiting in person, speaking with multiple staff members, and closely observing how staff respond to questions and needs. The stories reflect a moral imperative: that the care of loved ones be consistently prioritized, with clear accountability, open communication, and dependable attention to residents' basic needs at all times.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
William B Hartsfield-Atlanta International (10 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Pruitthealth - West Atlanta is an assisted living community located in Atlanta, GA. Our community offers a wide range of amenities to ensure that our residents have access to everything they need for a comfortable and enjoyable lifestyle.
Our amenities include a beauty salon, where residents can receive haircuts or other grooming services. We also provide cable or satellite TV in each resident's room, so they can stay entertained and connected with their favorite shows or movies.
Transportation is made easy with our community-operated transportation services, which can take residents to various locations such as grocery stores or shopping centers. For those who enjoy technology, we have a computer center with internet access for residents to use at their convenience.
Our dining room provides restaurant-style dining, where residents can enjoy delicious meals prepared by our skilled culinary team. Additionally, we offer special dietary accommodations for those with specific restrictions or preferences.
To keep our residents active and engaged, we have a fitness room on-site as well as regular fitness programs and scheduled daily activities. We also have a gaming room where residents can play games like cards or board games with friends.
Our outdoor space includes a garden where residents can relax and get some fresh air while enjoying the beautiful surroundings. Inside the community, there is a small library for those who love reading and want to spend some quiet time alone.
In terms of care services, we have 24-hour call systems and supervision to ensure the safety and well-being of all our residents. Our staff is trained to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also available to ensure that residents take their medications properly.
We understand the importance of mental wellness, which is why we offer a mental wellness program designed to support the emotional well-being of our residents.
Convenience is key at Pruitthealth - West Atlanta, as we have several nearby amenities including cafes, parks, pharmacies, physicians' offices, restaurants, and transportation options. This allows our residents to easily access the services they need without hassle.
Overall, at Pruitthealth - West Atlanta, our goal is to provide a comfortable and vibrant community where residents can maintain their independence while receiving the assistance they need.
Pruitthealth - West Atlanta is located at 2645 Whiting Street N.W, Atlanta, GA 30318 in Fulton County, Georgia
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