Columbia Heritage Senior Residences

Pros

• Ciera is described as joyful and helpful to residents.
• Bri is described as welcoming and supportive.
• The new property manager is absolutely delightful.
• Miss English is a very nice person with good customer service.
• Harper and Ilka are making a meaningful difference for Heritage residents.
• Diamond Green is outstanding, caring, and an excellent communicator who helps tenants.
• Dyamond is described as a breath of fresh air in the community.

Cons

• The pipe leak remained unfixed for over two months, allowing mold to grow in a resident's apartment.
• Front office staff were seen painting over mold, indicating improper remediation rather than proper repair.
• Elevators are not being fixed, and management is criticized for not showing the respect due to seniors.
• The facility is described as the worst, with roaches and water leaks, and the receptionist is described as rude and unprofessional.
• Unit conditions are described as inhumane, with staff (Diamond and Crystal) allegedly unhelpful, unresponsive, and breaking promises like delivering a new fridge.
• A reviewer would not allow a loved one to live there due to mold and ongoing management failures.

Review

Columbia Heritage appears to be a place where the office staff and management team make a real effort to create a professional and welcoming atmosphere for seniors. Several residents sing the praises of the front desk crew, noting that Ciera and Bri, along with another young woman, greet tenants with genuine warmth and support. The tone from these reviews is consistently upbeat when it comes to the office environment: people feel seen, handled with care, and grateful for the assistance they receive in navigating daily life at the residence. In short, the office culture is described as friendly, attentive, and sincerely invested in helping seniors enjoy a better lifestyle.

But beneath that positive surface, there are serious maintenance concerns that have weighed heavily on residents - especially those who rely on prompt, reliable repairs. One resident shared a harrowing account of a pipe burst above her mother's apartment, noting that more than two months had passed without a fix despite repeated pleas to the front office. The situation escalated into mold growth, a problem that residents say was seen by contractors but not resolved. The same account alleges that, under front-office instructions, attempts were made to paint over the mold, which raised alarms about the appropriateness of maintenance practices and the overall handling of safety issues. The reviewer emphasized a sense of urgency and frustration, calling for the management to prioritize repairs - including elevator service - and to show the respect due to aging residents and their families. It's a stark reminder that even in a seemingly caring community, serious structural problems can undermine trust and safety.

On a more positive trajectory, several reviewers recount positive experiences with leadership and management. A newly arrived property manager was described as absolutely delightful, with one reviewer noting an immediate sense of joy and a helpful, welcoming presence for residents. In particular, the praise centers on Ciera, who is identified as the new manager, with residents describing her as fantastic and a refreshing addition to the community after only a month on the job. This consistent thread of appreciation for management excellence complements earlier admiration for the overall office staff, suggesting that strong leadership could be a key driver of ongoing satisfaction within the building.

In addition to Ciera, other staff members receive high marks for customer service and dedication. Miss English is singled out as a very nice person who does her best to resolve problems when they arise. Harper and Ilka are described as the best - people who are making a tangible difference for residents at Heritage. There are also endorsements of Diamond Green, highlighted as a standout employee who embodies a "people person" approach, with comments about her caring nature and ability to communicate effectively with tenants. One reviewer even extolled Diamond's "Godly love," underscoring the depth of care some staff bring to their work. Taken together, these reviews paint a picture of a community that benefits from compassionate, personable staff who strive to meet the needs of seniors with warmth and attentiveness.

However, not all experiences align with the most positive portrayals. One review stands in stark contrast to the others, describing the property as the worst, plagued by roaches and water leaks, with a long list of grievances that culminates in the death of a resident mother. The same resident recounted an experience where the receptionist Diamond behaved rudely and unprofessionally when the family sought a space for a repass - a reminder that empathy and tact are critical in a residence for seniors. This account emphasizes that the staff's demeanor and the resident experience can vary significantly, and that genuine empathy is essential when dealing with sensitive moments in residents' lives.

Other voices in the reviews present a warmer, more consistently positive picture. One reviewer celebrates the community as a blessed place and lauds the two-bedroom, 970-square-foot layout that offers space and comfort. The same person highlights Dyamond (a variation of Diamond's name) as a breath of fresh air and expresses gratitude for the sense of belonging and the quality of life at Heritage. There is a strong sense of appreciation for the community's events and the ongoing care for seniors, reinforcing the impression that the building fosters connection and engagement beyond basic housing.

Another set of comments reinforces the sense that a great team is in place. Residents describe the staff as capable, helpful, and responsive, with general statements about a nice environment and good service. Some residents report that the team meets their needs and that they are enjoying their stay, meeting new people, and feeling supported by a community that values their well-being. The sentiment is one of satisfaction and contentment, with many residents expressing that they feel fortunate to be part of Columbia Heritage and to have access to caring professionals.

Taken as a whole, the collection of reviews paints a complex portrait. Residents repeatedly acknowledge the professionalism and kindness of the office and management staff, highlighting specific individuals whose dedication to service stands out. At the same time, there are persistent concerns about maintenance delays, mold, and safety issues, including roaches and plumbing problems, that undermine residents' confidence and threaten their quality of life. The presence of a new, evidently beloved manager - Ciera - offers a hopeful path forward, suggesting that strong leadership and a continued emphasis on compassionate customer service could help address the more serious complaints. In this light, Columbia Heritage emerges as a community with real strengths in its people and programming, balanced by urgent needs for timely repairs, reliable upkeep, and consistently empathetic engagement with residents and their families.

This part of Atlanta, Georgia offers a diverse range of amenities and services that cater to the needs of seniors. With several parks nearby, such as Westside Park and Piedmont Park, residents can enjoy outdoor activities and leisurely walks. There are also numerous restaurants and cafes within a short distance, providing convenient dining options. In terms of healthcare, there are several pharmacies and physicians' offices in the area, including Peachtree Orthopedics and Piedmont Atlanta Hospital for medical needs. Places of worship like The Temple and Second-Ponce De Leon Baptist Church offer spiritual support for those seeking it. Additionally, transportation options such as MARTA stations make it easy for seniors to get around the city. Overall, this neighborhood provides a well-rounded environment for senior living with access to various resources and recreational opportunities.

Parks

• Westside Park (1.2 miles)
• Anderson Park (2.6 miles)
• Pemberton Place (4 miles)
• Peachtree Hills Playground (4.3 miles)
• Piedmont Park (4.4 miles)
• Fetch Park Buckhead (5.1 miles)
• Morningside-Lenox Park Tennis Courts (5.7 miles)

Restaurants

• Nuevo Laredo Cantina (1.3 miles)
• Bone Garden Cantina (1.4 miles)
• Bold Monk Brewing (1.5 miles)
• La Parilla (2.2 miles)
• Taqueria Del Sol (2.3 miles)
• The Painted Duck (2.3 miles)
• Barcelona Wine Bar - Westside Ironworks (2.3 miles)

Cafes

• Cross Creek Cafe (2.3 miles)
• Chattahoochee Coffee (3.1 miles)
• Starbucks (3.8 miles)
• Panera Bread (3.9 miles)
• OK Cafe (3.9 miles)
• Starbucks Reserve (4 miles)
• Starbucks (4.1 miles)

Pharmacies

• Walgreens (2.3 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.4 miles)
• Wayfield Foods (3.7 miles)
• CVS Pharmacy (3.9 miles)
• Walgreens (4 miles)

Physicians

• Peachtree Orthopedics (2.6 miles)
• Smyrna Eye Group (4.5 miles)
• Berkeley Medical & Rehab Center (5.1 miles)
• Garson Padoan Sonia MD - Piedmont Urgent Care by Wellstreet (5.4 miles)
• Thomas D Gurley Jr MD (5.5 miles)
• Smyrna Family Medicine (5.7 miles)

Hospitals

• Piedmont Atlanta Hospital (3.3 miles)
• Northwest Medical Center (3.6 miles)
• Grady Memorial Hospital (4.9 miles)

Places of Worship

• The Temple (3.5 miles)
• The Church of the Apostles (4.2 miles)
• Second-Ponce De Leon Baptist Church (4.3 miles)
• Haygood Memorial United Methodist Church (5.5 miles)

Transportation

• MARTA - Midtown Station (3.8 miles)
• MARTA - North Avenue Transit Station (3.9 miles)
• Marta - Dome/Gwcc/Phillips Arena/Cnn Center Station (4.1 miles)
• Signature Flight Support FTY - Fulton County Airport (4.4 miles)
• MARTA - Lindbergh Center Station (5 miles)
• MARTA - King Memorial Station (5.3 miles)