Columbia Heritage

Pros

• The staff at Columbia Senior Residence provides a professional and kind atmosphere.
• Ciera and Bri are welcoming and supportive.
• Columbia Heritage is doing an awesome job helping seniors live a better lifestyle.
• The new property manager is absolutely delightful.
• The new manager Ciera is fantastic, joyful, and helpful.
• Miss English provides excellent customer service and resolves problems.
• Harper and Ilka are making a difference at Heritage.
• The staff takes good care of their seniors and hosts great events.
• Ms. Green is outstanding, caring, and communicative, showing genuine love.
• The place is blessed, and Dyamond is described as a breath of fresh air.
• The team is very great, and residents love living there.
• The complex is a nice senior complex, and guests enjoy their visit.
• Residents are enjoying their stay and have met many nice people.

Cons

• A pipe burst above a resident's mother's apartment and, after more than two months, remained unfixed, allowing mold to form.
• Mold grew in the apartment, and staff were seen painting over it in derision to proper remediation.
• Elevators are in need of repair and there is frustration over the lack of respect and priority for seniors.
• The property is described as having roaches and water leaks, with conditions deemed nasty.
• The receptionist Diamond was rude and unprofessional, and office staff were not empathetic toward residents' needs.
• The unit conditions are described as inhumane, with Diamond and Crystal being unhelpful and promises (e.g., a new fridge) not fulfilled.
• Crystal promised a new fridge but did not follow through.

Review

The surrounding community at Columbia Senior Residence, also known as Heritage, comes through in many of these experiences as a place where warmth and care are regularly felt from the people at the front desk and in the offices. Several residents repeatedly highlight how Ciera, Bri, and the other young woman in the office create a welcoming, supportive atmosphere that makes seniors feel valued. The consistency of that kindness, even as schedules and demands shift, is celebrated as a bright, uplifting element of daily life here. In particular, one reviewer notes that the new manager, when first meeting the residents, made a strong positive impression and that the staff in the office - especially Ciera - are seen as joyful and helpful. The sense that good office staff can be hard to find is countered by these affirmations, suggesting a genuine appreciation for the friendliness and attentiveness that some staff bring to their roles.

Alongside the warmth of the office, many reviews underscore a belief that the property team is dedicated to helping seniors live better lives. Repeated phrases speak to a perception that the staff "takes care of their seniors" and that events organized by the community add substantial value to living there. Harper and Ilka are named as particularly effective and transformative in their work, with comments that they are "the best" and that they are truly making a difference. Another voice celebrates the overall environment as a "blessed place," praising the sense of community and the way residents feel supported. In a similar vein, a resident expresses gratitude for the sense of opportunity and the positive energy they find in daily life, suggesting that the complex is more than just a place to live - it's a space where people feel cared for and connected.

Yet the collection of reviews does not shy away from hard truths about several serious maintenance and management challenges. A troubling report describes a pipe that burst above a resident's mother's apartment more than two months ago and has not been fixed despite repeated requests to the front office. The problem has led to mold growth, a dangerous and deeply distressing development for tenants and their families. The reviewer notes that after showing contractors the mold, there were attempts by staff - specifically Michael, who manages several Columbia properties, and Ciara - to paint over the mold, apparently following front office instructions. The frustration is palpable, with a direct implication that residents worry about mold management and the long timeline for solutions. The caller makes a pointed appeal that elevators, as a critical amenity and safety feature for seniors, should be addressed with priority, emphasizing a broader concern for respect and safety in the building.

Amid these concerns, there are also reports of positive encounters with the newer leadership that offer a counterbalance to the maintenance frustrations. A reviewer recounts meeting the new property manager, who they found "absolutely delightful." Ciera is again singled out for bringing joy and helpfulness to the role, and the sentiment is that a good manager can significantly improve residents' experiences within a month's time. This thread threads through several other comments praising the quality of the office staff, suggesting that while there are ongoing operational struggles, a strong leadership and a kind, proactive team can change perceptions and improve daily life for seniors.

Other voices highlight individual staff members who have earned trust and appreciation. Miss English is described as a very nice person with effective customer service; she is pictured as someone who does her best to resolve problems. Harper and Ilka come up repeatedly as reliable and caring figures, with residents feeling that they consistently take good care of seniors and organize meaningful community events. A focus on Diamond Green presents a different facet: an evaluation that, if given, would be outstanding because Diamond is described as a people person who communicates well, shows godly love, and demonstrates a willingness to help tenants. In short, some staff members are distinctly celebrated for their empathy, communication, and dedication.

But not all experiences align with that positive narrative. A very strong negative account describes roaches, water leaks, and "NASTY" conditions, framing the complex as the worst in the eyes of the reviewer. The same reviewer recounts a personal tragedy - the death of a beloved mother who had been a long-time resident - and condemns the receptionist Diamond as rude and unprofessional during a time when the family needed empathy most. The reviewer asserts that as a senior residence, the office staff should be especially empathic, painting a stark contrast between the ideal of a supportive community and the lived reality they experienced. This stark complaint underscores the fact that for some residents, the environment feels unsafe and unwelcoming at a time when comfort and dignity are most needed.

Into this mix, another resident offers a more nuanced view, praising the space as a blessed place with tangible personal benefits. They describe loving the apartment - two full bedrooms and a generous 970 square feet - and express gratitude for the positive energy of certain staff members, specifically naming Dyamond (often spelled Diamond) as a breath of fresh air. The overall sentiment is that while the environment can be challenging, there are bright spots in leadership, community events, and the individuals who genuinely care about residents' well-being. It's a reminder that this is a place of contrast, where moments of heartfelt connection coexist with ongoing concerns about maintenance and responsiveness.

A final thread in the collection reflects a balanced, if mixed, day-to-day experience. Several residents express positive, affirming statements about the community and the staff, noting that the team meets their needs and that they are really enjoying their stay. They highlight the social fabric - friendliness, opportunities to connect, and enjoyable events - as fundamental strengths. Others mention that conditions in their units can be less than ideal and that responses from Diamond, Crystal, and the management team have sometimes fallen short, leaving families to navigate delays and unfinished repairs. Taken together, these voices portray a community that is trying to do right by its seniors, with notable successes in staff warmth, resident engagement, and a hopeful turn in leadership, even as significant maintenance and service gaps persist in parts of the building.

In sum, the reflections on Columbia Heritage paint a complex portrait of a senior residence with heart and potential but facing real, daunting challenges. The staff - especially those cited by name - are repeatedly described as caring, attentive, and capable of creating moments of joy and community. At the same time, maintenance issues, mold, unreliable repairs, and experiences with office staff range from compassionate to frustrating, illustrating that residents' experiences vary greatly depending on who is in charge and how quickly problems are addressed. For many, the presence of a warm, proactive manager and a dedicated team offers hope for continued improvement, while others hold firm to concerns about safety, hygiene, and the need for more consistent empathy and responsiveness in times of distress.

This part of Atlanta, Georgia offers a diverse range of amenities and services that cater to seniors looking for a comfortable and convenient living environment. With several parks nearby, such as Westside Park and Piedmont Park, residents can enjoy outdoor activities and leisurely walks in a peaceful setting. The area also boasts a variety of restaurants, cafes, pharmacies, physicians' offices, hospitals, places of worship, and transportation options to meet the needs of older individuals. From traditional Mexican cuisine at Nuevo Laredo Cantina to specialty coffee at Chattahoochee Coffee, there are plenty of dining options to suit every palate. Additionally, with MARTA stations conveniently located within a few miles, accessing public transportation is effortless for those who may not drive. Overall, this neighborhood provides a well-rounded community for seniors seeking a vibrant and accessible place to call home.

Parks

• Westside Park (1.2 miles)
• Anderson Park (2.6 miles)
• Pemberton Place (4 miles)
• Peachtree Hills Playground (4.3 miles)
• Piedmont Park (4.4 miles)
• Fetch Park Buckhead (5.1 miles)
• Morningside-Lenox Park Tennis Courts (5.7 miles)

Restaurants

• Nuevo Laredo Cantina (1.3 miles)
• Bone Garden Cantina (1.4 miles)
• Bold Monk Brewing (1.5 miles)
• La Parilla (2.2 miles)
• Taqueria Del Sol (2.3 miles)
• The Painted Duck (2.3 miles)
• Barcelona Wine Bar - Westside Ironworks (2.3 miles)

Cafes

• Cross Creek Cafe (2.3 miles)
• Chattahoochee Coffee (3.1 miles)
• Starbucks (3.8 miles)
• Panera Bread (3.9 miles)
• OK Cafe (3.9 miles)
• Starbucks Reserve (4 miles)
• Starbucks (4.1 miles)

Pharmacies

• Walgreens (2.3 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.4 miles)
• Wayfield Foods (3.7 miles)
• CVS Pharmacy (3.9 miles)
• Walgreens (4 miles)

Physicians

• Peachtree Orthopedics (2.6 miles)
• Smyrna Eye Group (4.5 miles)
• Berkeley Medical & Rehab Center (5.1 miles)
• Garson Padoan Sonia MD - Piedmont Urgent Care by Wellstreet (5.4 miles)
• Thomas D Gurley Jr MD (5.5 miles)
• Smyrna Family Medicine (5.7 miles)

Hospitals

• Piedmont Atlanta Hospital (3.3 miles)
• Northwest Medical Center (3.6 miles)
• Grady Memorial Hospital (4.9 miles)

Places of Worship

• The Temple (3.5 miles)
• The Church of the Apostles (4.2 miles)
• Second-Ponce De Leon Baptist Church (4.3 miles)
• Haygood Memorial United Methodist Church (5.5 miles)

Transportation

• MARTA - Midtown Station (3.8 miles)
• MARTA - North Avenue Transit Station (3.9 miles)
• Marta - Dome/Gwcc/Phillips Arena/Cnn Center Station (4.1 miles)
• Signature Flight Support FTY - Fulton County Airport (4.4 miles)
• MARTA - Lindbergh Center Station (5 miles)
• MARTA - King Memorial Station (5.3 miles)