Terrace Of St Cloud

Pros

• The staff at The Terrace of St. Cloud are friendly and welcoming, providing excellent care.
• The facility is clean and well-maintained, with professional and informative staff.
• The therapy department at The Terrace is fantastic and helped improve the mobility of a patient.
• Visitors have had positive experiences with the front-office staff, nurses, and doctors.
• The atmosphere at The Terrace is bright, happy, and upbeat, with caring staff members.
• A patient found the employees at The Terrace to be professional, loving, and caring individuals.

Cons

• The place looks grayish and depressing, just like an asylum.
• There were no activities provided for the residents.
• Lack of communication with caregivers/nurses/doctors and difficulty getting a hold of them.
• Over-medication of patients as a solution to behavioral issues.
• Clean clothes and snacks were dropped off but not used, affecting the patient's health.
• Failure to inform family members about a patient's fall and subsequent hospitalization.
• Food quality was described as awful and disgusting.
• Neglectful night shift staff who did not attend to patients' needs.
• Poor hygiene practices, including infrequent bathing and lack of cleanliness in the facility.
• Complaints about the care received, including unhappiness with the nursing staff.

Review

The Terrace of St. Cloud, a healthcare facility, has received mixed reviews from individuals with loved ones who have been residents there. One individual's father stayed at the facility for five days and found it to be an okay place. However, they mentioned that the facility had a very institutional and uninviting feel, similar to an asylum. They noted that there were no activities available for the residents but appreciated the cleanliness of the place.

On the other hand, another reviewer, who is a friend of a former resident, had a positive experience with The Terrace of St. Cloud. They praised the friendly staff and emphasized that the activities provided were amazing. The reviewer also commended the Director of Nursing (DON) for being involved in their friend's care and providing regular updates from admission to discharge. Overall, this reviewer highly recommended The Terrace as a caring and well-informed facility.

Another individual shared their positive experience with The Terrace when their relative entered the facility in 2006. They found the entire staff to be professional, caring, and always willing to answer any questions about their relative's care. The reviewer expressed their satisfaction with how well their relative's needs were met by the staff and declared that they would not move them to another facility despite living closer to another option.

In terms of rehabilitation services provided by The Terrace, one person recounted their father's time there after being discharged from the hospital twice in early 2021. They had positive interactions with the front-office staff, nurses, and doctors who were helpful and accommodating during visits amidst pandemic restrictions. This reviewer found the interior clean and organized while appreciating regular updates on their father's progress. Although activities were available at The Terrace, their father did not participate.

However, negative reviews also exist with concerns raised about specific aspects of care provided at The Terrace of St. Cloud. In one case, medication was administered excessively to calm down a scared loved one instead of addressing the underlying concerns. This overmedication resulted in their loved one's condition deteriorating, causing them to become physically and mentally unstable. Lack of communication with the care team was also mentioned, making it difficult for family members to be aware of their loved one's health status. Moreover, cleanliness and personal care were found to be lacking, and the reviewer advised against choosing this facility.

Another negative review criticized various aspects of the facility, including the food quality, night shift care, lack of assistance with feeding for patients who were unable to do so themselves, questionable patient confinement methods, overall cleanliness issues, and poor communication. The individual strongly advised against choosing The Terrace for loved ones' care.

Lastly, a detailed account shared an alarming incident where a resident's deteriorating health went unnoticed by staff despite repeated requests for medical intervention due to a history of C-diff infection. It took the reviewer demanding emergency medical attention before their loved one was transferred to a hospital and diagnosed with multiple serious medical conditions. The reviewer cautioned others to closely monitor their loved ones at this facility.

In conclusion, reviews indicate that experiences at The Terrace of St. Cloud are highly subjective and vary from positive to negative. While some reviewers praised the friendly staff, cleanliness, and rehabilitation services provided by the facility and recommended it as a place for therapy or long-term care; others expressed concerns about medication practices, lack of communication and attentiveness from caregivers/nurses/doctors, poor food quality, inadequate personal care services, uncleanliness issues, questionable confinement methods for patients, and potential life-threatening incidents due to lack of prompt medical attention. It is advisable for individuals considering this facility to thoroughly research and visit multiple options before making a decision on their loved ones' care.

Parks

• St Cloud Parks & Recreation (0.8 miles)
• Lakefront Park (2.7 miles)
• Hopkins Park (3.4 miles)
• Austin Tindall Park (7.2 miles)
• Meadow Creek Park (9.4 miles)

Physicians

• Prohealth Family Physicians (0.9 miles)
• Associates In Dermatology (0.9 miles)
• Pediatrics of Central Florida, PA (0.9 miles)
• Access Pronto (1 miles)
• St. Cloud Surgical Associates (1.2 miles)
• St Cloud Optical (1.4 miles)
• Andres Montalvo, MD - Professional Psychiatric Services (1.4 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• St Cloud Pharmacy (1.3 miles)
• Walgreens (1.4 miles)
• Walmart Pharmacy (1.5 miles)
• Walmart Pharmacy (1.6 miles)
• CVS Pharmacy (1.7 miles)
• Winn-Dixie (2.8 miles)

Restaurants

• Gator's Dockside (1.1 miles)
• Rancho Chico Mexican Restaurant (1.1 miles)
• Checkers (1.2 miles)
• IHOP (1.2 miles)
• Fat Boy's Bar-B-Q (1.3 miles)
• McDonald's (1.3 miles)
• Sidelines Sports Grill (1.4 miles)

Cafes

• Starbucks (1.3 miles)
• Vanessa's Coffee Shop (2.9 miles)
• Panera Bread (8.5 miles)
• Starbucks (9.4 miles)
• Starbucks (10.9 miles)

Places of Worship

• St Thomas Aquinas Catholic Church (1.3 miles)
• St Luke & St Peter Church-Episcopal (1.9 miles)

Transportation

• Tupperware Sunrail Station (8.8 miles)
• SunRail Poinciana Station (10.3 miles)

Theaters

• Regal The Loop & RPX (10.1 miles)

Hospitals

• Nemours Children's Hospital (10.2 miles)