600 West Gregory Street, Pensacola, FL 32502
For more information about senior living options: (844) 490-3973
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The nurses were amazing. Mrs. Mary and the staff go above and beyond to provide great care for patients. The facility is very clean, with friendly and professional staff ready to help. The family expressed gratitude for the nursing, therapy, and aide care. The facility is wonderful for rehab, with the nurses and staff really nice. The staff are helpful, friendly, and welcoming, and the facility is clean. The facility overall is good, with nice nurses and great therapy. The medical staff was excellent, especially Mawmaw on the 4th floor.
They are consistently understaffed. The majority of the staff spend their time on their phones and only one or two staff do all the work. The rooms are absolutely filthy. The linens used on the beds are worn out. They left patients in their beds instead of helping them up. They didn't have absolutely needed prescriptions for over two days. There were roaches in the facility and it smelled terrible. The food was not fit to eat.Coral Bay in Pensacola evokes a wide range of experiences, with reviewers describing it as a place that can deliver strong rehabilitation care on one hand, while on the other hand sometimes falling short in staffing, administration, and basic daily comforts. Several families praise the facility's rehab team and some individual nurses, noting that therapy can be effective and well-supported. At the same time, repeated concerns surface about how the facility is run: inconsistent staffing levels, communication gaps, billing mysteries, and areas where patients and their families feel neglected or disrespected. The mix of praise and frustration is pronounced enough that readers get a sense of a place that can be life-changing for some residents and deeply challenging for others.
A particularly troubling thread runs through multiple accounts: disputes and confusion over patient medications and discharge. One family recounts a husband who was moved out on July 6 due to concerns about care, only to have medications withheld because of the early discharge. The medications were never returned, and questions about a large August bill (over $3,400) linger, with TriCare having paid only up to July 3 and no clear explanation for the charges. Another bill appeared for medications in August after the man had already left, and efforts to speak with staff have been repeatedly thwarted by on-hold calls that get disconnected. A social worker's note that the patient was labeled as VA-related adds another layer of confusion, with papers shared with the VA. These administrative and billing episodes leave family members anxious about the true cost of care and the status of medically necessary medications, underscoring a sense that critical information is not being readily accessible.
On the care front, reviewers are split. Some describe "amazing" nurses and a rehab program that helps patients regain strength, with gratitude for follow-up calls that track progress after discharge home. Others report a different experience entirely: staff members who yell at patients, fights over basic privacy, and a fleet of issues that undermine dignity. Specific complaints include patients being left in soiled diapers, not getting timely water or meals, and a diabetic diet that still features sugar-heavy options. There are mentions of rooms that weren't clean, bugs in rooms, and a general sense that not enough attention is given to basic personal care. Shared bathrooms without adequate privacy, and even lock boxes without keys, further contribute to impressions of a facility that struggles with day-to-day operations.
Within the same spectrum of experiences, there are strong testimonials of dedicated staff. One family thanks Coral Bay for "taking great care" of their father, praising Mrs. Mary and the team for going above and beyond to ensure patients receive good care. Others emphasize the quality of therapy and the warmth of the nursing staff, claiming that the rehab team, nursing aides, and care staff were consistently helpful. There are references to clean facilities and staff who are "close to help in times of need or confusion," and a sense that, when functioning well, Coral Bay can be a supportive environment for recovery and reintegration into independent living.
Yet even among the positives, there are significant caveats about the overall environment and operations. Several reviews describe a shortage of staff that leads to delays and overworked caregivers, with some employees focusing on personal devices rather than patient needs. Complaints about ready access to medications, timely assistance, and proper meal service are echoed in multiple testimonies. There are also persistent concerns about infection control and pests - roaches, bugs, and unclean rooms - alongside critiques of the dining program, which some find unsuitable for chronic conditions like diabetes and others who require careful dietary management. The tension between perceived cleanliness and actual conditions appears across accounts, with some patients praising the facility's freshness and others reporting pervasive issues with cleanliness and privacy.
A different strand of criticism centers on personal belongings and laundry, with one reviewer describing items going missing or being swapped, and clothes not returning to their rightful owners despite name labeling. Complaints about the laundry process, lost or misallocated clothing, and the stress of acquiring replacements add a sense of disorganization that can color a family's view of the entire experience. In particular, families recount cases where a patient's discharge planning did not align with medical necessity, leaving them to navigate insurance denials, abrupt transitions home, and a lack of coordinated home health or outpatient support. These narratives emphasize how essential clear communication and consistent post-acute care planning are to prevent families from feeling abandoned when a patient leaves the facility.
In sum, Coral Bay presents a complex landscape. For some families, it is a place where dedicated clinicians and effective rehabilitation can lead to meaningful gains and hopeful recoveries. For others, it is a site of ongoing frustration over billing mysteries, medication access, staffing gaps, privacy concerns, and inconsistent daily care. The reviews suggest that improvements in administrative transparency, staffing stability, and attention to basic daily needs could meaningfully change how the facility is perceived. Until then, experiences at Coral Bay appear to depend heavily on which staff members are on duty, how well communication is managed, and how effectively the facility handles the logistics of medications, discharge planning, and patient privacy.
210 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Pensacola Regional (5 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Southern Oaks Care Center in Pensacola, FL is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
The community boasts a variety of amenities designed to enhance the quality of life for its residents. A beauty salon is available on-site, allowing residents to pamper themselves without having to leave the premises. The presence of cable or satellite TV ensures that residents can stay entertained and connected to their favorite shows. Community operated transportation services are provided, making it convenient for residents to visit nearby locations or attend events. A computer center is available for those who wish to stay connected online or browse the internet.
A spacious and welcoming dining room offers restaurant-style dining, serving delicious meals prepared by professional chefs. Special dietary restrictions are accommodated, ensuring that all residents' nutritional needs are met. Additionally, a small library is available for those who enjoy reading.
The care services at Southern Oaks Care Center are comprehensive and personalized. With 24-hour supervision and a call system, assistance is always readily accessible whenever needed. Trained staff members provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is provided to ensure that residents take their medications on time and in the correct dosage.
Southern Oaks Care Center also emphasizes the importance of mental wellness with its dedicated mental wellness program. This program focuses on promoting emotional well-being through various activities and therapeutic interventions.
The community's location offers numerous benefits as well. There are several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals within close proximity.
At Southern Oaks Care Center in Pensacola, FL, residents can enjoy a vibrant lifestyle in a supportive environment where their individual needs are prioritized.
Southern Oaks Care Center is located at 600 West Gregory Street, Pensacola, FL 32502 in Escambia County, Florida
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