Southern Pines Healthcare Center in New Port Richey, FL
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Information last verified:
6140 Congress Street, New Port Richey, FL 34653
For more information about senior living options: (844) 490-3973
Southern Pines provides exceptional care and rehabilitation with a dedicated team. The environment is beautiful and clean, with friendly and helpful staff. The rehab team is compassionate and does miraculous work with patients. The staff and residents feel like family, creating a welcoming atmosphere. Quiera’s hospitality and around-the-clock care are highly valued. Shay’s hard work and dedication are evident and greatly appreciated. The nursing care at Southern Pines is among the best. Rachel and the activities team bring energy, care, and joy to residents. The physical therapy staff are highly skilled and truly care about progress. The rooms are clean and well-maintained, contributing to comfort.
The social worker and staff manipulated documents and medications to prolong the patient’s stay, showing dishonest behavior. Staff withheld essential medications, including psychiatric and pain meds, and nicotine patches, compromising the patient’s well-being. Staff refused to call 911 in emergencies, delaying urgent medical care. Residents were neglected, often left on toilets unattended and not provided proper wound care or turning, leading to bedsores. The facility was dirty and unhygienic, with reports of bedbugs. Some staff were rude, unprofessional, and lacked empathy, indicating poor bedside manner and communication. Diagnoses were misdocumented (e.g., dementia with Alzheimer’s and Lewy bodies) to justify prolonging stays and undermining autonomy. The food was terrible and repeatedly served the same meals, showing a lack of nutritious, varied options.Southern Pines Healthcare Center is best suited for families seeking strong short-term rehabilitation in a warm, home-like setting where the therapy team and activities staff are central to daily life. For loved ones recovering from surgery, fractures, strokes, or cancer-related debility, this community can deliver tangible mobility gains and meaningful progress driven by skilled physical therapy, attentive nursing care, and a cohesive caregiving culture. The environment is described as clean and welcoming, with residents often reporting that staff feel like family and that the activities program, led by enthusiastic coordinators, creates a genuinely social, engaging atmosphere. When recovery and morale matter most, Southern Pines can be a practical, even lifeline option.
That said, potential residents should consider alternatives if safety and dependable, consistent medical oversight are non-negotiables. A pattern of mixed reviews, ranging from high praise to severe accusations, signals a facility that can be excellent for some and deeply concerning for others. Notable red flags include claims of manipulation by a social worker, alleged withholding of medications, and reports of neglect or delays in essential care. Several accounts describe medication lapses, missed feeds or hydration, failures to respond promptly, and situations where urgent medical needs were not addressed in a timely manner. Bedbugs, missing personal belongings, and inconsistent communication about care plans also emerge in the critiques. These themes suggest that the quality of day-to-day safety and advocacy can vary markedly by shift, staff member, and family involvement.
Yet the positive experiences carry meaningful weight. The rehabilitation program earns frequent, explicit commendations for effectiveness, with residents achieving measurable gains and graduates returning home with greater independence. Therapy teams, highlighted by standout professionals in PT and occupational rehab, are repeatedly praised for bedside manner, personalized progression, and the ability to push patients toward real improvement without overreaching. The nursing staff is described by many as attentive and compassionate, and the activities team, especially the coordinators who organize outings and group events, consistently elevates mood and engagement. For families seeking a rehabilitative path where progress is visible and interacts with a lively, sociable community, these strengths can well offset other concerns.
However, the main drawbacks carry significant weight in decision-making. The most troubling reviews center on safety lapses and inconsistent care quality, including assertions of improper medication administration, deferred treatments, and inadequate response during emergencies. Questions about staffing levels and turnover, particular on overnight or weekend shifts, underscore the risk of under-resourcing during vulnerable times. Some families report administrative friction, billing questions, and communication gaps that amplify worry about ongoing oversight and accountability. In practice, this means Southern Pines may deliver excellent rehab and a genuinely caring bedside experience on some days, while on others it falls short in predictable, safety-critical areas. For a family prioritizing strict, continuous medical oversight, these inconsistencies are a decisive factor.
To navigate these realities, a practical, action-oriented approach is advisable. Schedule an in-person tour and insist on speaking with the administrator and a demonstrated care team member about day-to-day operations, including the typical nurse-to-patient ratio by shift, the cadence of med passes, and how urgent needs are escalated after hours. Request access to recent Quality Assurance performance indicators, incident logs, and a sample discharge or care plan to gauge how detail-oriented the facility is about continuity of care. During visits, probe how social work and discharge planning function in practice, and whether family members can participate actively in care decisions without friction. On intake, seek a clearly documented plan for pain management, wound care, and delirium prevention, along with a transparent process for addressing concerns promptly.
The bottom line centers on alignment of priorities. For families whose primary goal is a robust, evidence-based rehabilitation with an upbeat, engaged community, Southern Pines often delivers impressive outcomes and a welcome social environment. The standout physical therapy, the warmth of many frontline staff, and the program of daily activities can make recovery tangible and uplifting. However, for those whose criteria include ironclad safety, consistent, issue-free medication management, and uniformly high staffing reliability, the reported lapses cannot be dismissed. If choosing Southern Pines, entering with a proactive advocate at the ready, someone who can monitor care, review medications, and coordinate with therapists, will maximize the odds that the positives outweigh the negatives. For others, a careful look at alternative facilities with stronger, verifiable safety records may be the wiser course.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Tampa International (22 miles away) St. Petersburg-Clearwater International (23 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Southern Pines Healthcare Center in New Port Richey, FL is a premier assisted living community that offers a wide range of amenities and care services to its residents. The community features a beauty salon where residents can enjoy haircuts, manicures, and other grooming services. Each resident's room is equipped with cable or satellite TV for entertainment.
To ensure easy access to important appointments and events, the community provides community operated transportation as well as transportation arrangements for non-medical needs and doctors' appointments. A computer center with Wi-Fi/high-speed internet is available for residents to stay connected with their loved ones or pursue their interests online.
Meals at Southern Pines are served restaurant-style in a spacious dining room, and special dietary restrictions are accommodated by the kitchen staff. Additionally, there are three cafes nearby for those who prefer dining out. For physical fitness and wellness, the community offers a fitness room as well as a wellness center.
Residents have access to various recreational activities within the community, including gaming rooms, small libraries, and resident-run activities. Planned day trips and scheduled daily activities provide opportunities for socialization and engagement with fellow residents.
In terms of care services, Southern Pines ensures round-the-clock support through its 24-hour call system and supervision. Trained staff members assist residents with activities of daily living such as bathing, dressing, and transfers. The community also provides assistance with medication management and meal preparation based on individual needs.
Located conveniently in New Port Richey, Southern Pines Healthcare Center is surrounded by essential amenities such as pharmacies, physicians' offices, restaurants, parks, places of worship, hospitals, and transportation options - all making it an ideal choice for assisted living in the area.
Southern Pines Healthcare Center is located at 6140 Congress Street, New Port Richey, FL 34653 in Pasco County, Florida
Southern Pines Healthcare Center on seniors.fyi includes 10 photos including images showing landscaping, interior, outdoor, palm trees, wheelchair, building, windows, trees, and more.
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