Madison Pointe Rehabilitation and Nursing Cen in New Port Richey, FL

Pros

• The staff are helpful and keep families updated, with responses often within a day.
• The rehab team is outstanding, with therapists encouraging residents to regain independence.
• Nurses and wound care specialists listen, care, and provide medication assistance.
• Courtney provides invaluable help with Medicaid and admissions, making transitions easier.
• Dawn, Candy, Natasha, Tiffany, and other aides and nurses are compassionate, professional, and dedicated.
• The facility is consistently clean and well maintained, contributing to a home-like atmosphere.
• The administration, including Chasmin, is warm, proactive, and focused on resident well-being.
• Overall, the care is patient-focused, with staff who genuinely care about residents.

Cons

• The rehabilitation facility should be closed for safety due to ADA violations.
• The patient was overdosed and not taken to the emergency room.
• The care is negligent beyond comprehension and the facility cannot be trusted with loved ones.
• Call bells are ignored for long periods and administration is uncaring.
• The social worker forged insurance documents and misled the family about payments.
• The place is terrible: dirty rooms, terrible food, and staff overworked with poor Covid protocol.
• The night shift was like a bad science fiction movie—unprofessional and abusive.
• Residents have been left in urine for hours and not cared for promptly.
• The main desk is unmanned after 4pm, making communication nearly impossible.
• The food is disgusting and portions are very small; cleanliness in bathrooms and rooms is poor.

Review

Madison Pointe Rehabilitation and Nursing Center in New Port Richey is best suited for families prioritizing aggressive, hands-on rehabilitation and reliable frontline care, especially when a loved one is working to regain mobility after surgery or a significant medical setback. The strongest alignment is with short-term rehab goals and memory-care capable environments where a stable team can be leaned on for day-to-day support. Reported strengths include clean facilities, attentive therapists, and a cadre of aides and nurses who consistently demonstrate warmth and dedication. Families often highlight successful mobility gains, steady progress through physical and occupational therapy, and a sense that the “rehab culture” here keeps the patient’s recovery at the center. For these circumstances, Madison Pointe can deliver meaningful, tangible improvement, with staff who routinely go the extra mile to keep families informed and involved in the process.

Yet there are clear signals to consider alternatives. This community is not ideal for families seeking flawless operations, pristine interiors, or rock-solid consistency across all shifts. Numerous accounts describe inconsistent communication, delayed call-bell responses, and variability in daily care, with some reviewers flagging ongoing housekeeping and safety concerns. Billing and admissions processes appear to fluctuate, and a number of families report frustration when trying to obtain timely updates from distant relatives. For anyone who requires near-perfect reliability, rapid problem-solving, and uninterrupted, 24/7 oversight, a different facility with fewer administration gaps may be the safer choice. Those pursuing high-touch memory care or long-term custodial care without the risk of frequent turnover should scrutinize staffing patterns and management responsiveness before committing.

When the big positives land, they land hard, and they offset many concerns if rehab is the objective. The therapy teams frequently receive explicit praise for their skill, persistence, and ability to coax residents toward goals. Frontline staff, nurses, CNAs, and aides, are repeatedly described as compassionate, patient, and genuinely invested in residents’ comfort and progress. Cleanliness and a generally welcoming atmosphere appear consistently, and several families commend staff members who become trusted anchors during recovery. The center’s adjacency to a hospital adds practical peace of mind for timely medical oversight, and admissions personnel who assist with Medicaid and insurance transitions are highlighted as invaluable in navigating a complex system. Taken together, the strongest testimonials suggest Madison Pointe can be a reliable catalyst for improvement when the care team is stable and well-coordinated.

However, the cons are not trivial. The most concerning themes revolve around communication gaps, perceived understaffing, and inconsistent experiences for residents and families. There are credible reports of long wait times for assistance, occasional lapses in hygiene or room upkeep, and some disconcerting anecdotes about how concerns were handled by administration. The variability in daily operations extends to nutrition and menu flexibility, with some residents enjoying meals and others describing the food as a frequent obstacle to comfort and morale. For families weighing the decision, it is essential to verify current staffing levels, have a realistic sense of night coverage, and obtain a candid account of how the facility handles escalations, discharge planning, and ongoing medical coordination.

To evaluate Madison Pointe with confidence, approach the process as a practical care-suitability audit rather than a hopeful impression. Schedule time with the therapy director to see a current plan-of-care and to tour the rehab gym. Request two weeks of treatment calendars and a sample daily routine to confirm that PT/OT intensity aligns with recovery goals. Meet the administrator and social services lead to understand how communications flow to families who live out of state, and ask for recent inspection results and licensure status to gauge regulatory compliance. Observe a resident room, a bathroom, and common areas for cleanliness and safety, and ask about call-bell response times and night staffing. Bring a trusted advocate to joint meetings so questions about medications, wound care, and discharge planning receive direct, actionable answers.

The transition experience matters as much as the rehab itself. The strongest recurring praise centers on therapists and aides who partner with patients, celebrate small milestones, and keep motivation high, often translating into measurable improvements in walking, balance, and independence. Yet the clearest red flags come from reports of inconsistent communication, slow responses to needs, and administration that some families feel does not anticipate or acknowledge concerns quickly enough. For dementia care, the center can be a workable option when a dedicated, consistent caregiving team is present; for others, long-term reliability and sustained oversight will be decisive. Residents and families should insist on a structured two- to four-week re-evaluation plan, with explicit milestones and transparent updates to prevent drift from recovery goals.

In the end, Madison Pointe offers a practical, rehab-forward option for families who can actively engage in the care process and who value a dedicated therapy staff. It is less compelling for those who demand an unblemished facility experience, flawless 24/7 responsiveness, and consistently smooth administration. If the priority is genuine rehabilitation progress, supported by committed clinicians and a transparent, family-friendly intake process, Madison Pointe should be on the short list. For others, the search continues, preferably with multiple on-site visits, candid conversations about staffing and safety, and an explicit plan for ongoing communication after admission. The right fit hinges on aligning recovery priorities with the facility’s strengths while mitigating the administration and consistency risks that have appeared in a substantial slice of the resident and family feedback.

This area of New Port Richey, Florida, offers a variety of amenities and services that may appeal to seniors looking for a convenient and comfortable place to live. With several physicians' offices nearby, including Glory Center and MOSAIC - Mitchell Oral Surgery and Implant Centers, residents have easy access to medical care. Additionally, there are pharmacies such as Walgreens and CVS Pharmacy within a short driving distance. For dining options, there are restaurants like Fitzgerald's and Little Coronas Cigar Lounge nearby, offering a range of food choices. Outdoor enthusiasts will appreciate the proximity to Jay B Starkey Wilderness Park for leisurely walks or picnics. Overall, this area provides a mix of healthcare services, dining options, and recreational activities that could make it an attractive location for seniors considering retirement living in New Port Richey.

Physicians

• Glory Center (0.1 miles)
• MOSAIC - Mitchell Oral Surgery and Implant Centers (0.2 miles)
• Advanced Healthcare Alternatives (0.7 miles)
• Meadow Lane Surgery Center (1.2 miles)
• Sanchez Norma MD (1.2 miles)
• Vein & Vascular Institute (1.2 miles)
• Ramappa Renuka MD (1.2 miles)

Restaurants

• Fitzgerald's (0.3 miles)
• Little Coronas Cigar Lounge (0.3 miles)
• Burger King (0.8 miles)
• Cracker Barrel (1.4 miles)
• McDonald's (1.4 miles)
• Pirate Bar (1.5 miles)
• Widow Fletcher's (1.8 miles)

Pharmacies

• Walgreens (1.1 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.8 miles)
• A To Z Pharmacy (2.8 miles)
• Walgreens (2.8 miles)
• Walgreens (2.8 miles)

Parks

• Jay B Starkey Wilderness Park (1.5 miles)

Cafes

• Panera Bread (2.8 miles)
• Starbucks (3.2 miles)
• Panera Bread (4.5 miles)

Places of Worship

• Metropolitan Ministries (3.6 miles)

Transportation

• U-Haul Moving & Storage (3.9 miles)

Hospitals

• Medical Center Of Trinity (4.8 miles)