Madison Pointe Rehabilitation and Nursing Cen in New Port Richey, FL

Pros

• The staff are compassionate, attentive, and make residents feel special.
• The facility is very clean and has an outstanding rehab team.
• Leanna, Dawn, Candi, and April provide exceptional rehab care.
• Tiffany and Dawn consistently take extra time to assist residents.
• Natasha is caring, knowledgeable, and quick to respond.
• Jay is amazing at taking care of residents.
• Debbie is wonderful with activities.
• Courtney in the business office is helpful and courteous.
• The administration and nursing staff are professional, friendly, and caring.
• The therapy department is warm, welcoming, and effective.

Cons

• The facility is described as unsafe and should be closed due to safety and ADA violations.
• The reviewer claims the facility overdosed a patient and refused to take them to the emergency room.
• The staff are rude and uncaring, with call lights left unanswered for long periods.
• A patient was left in a wheelchair for hours, leading to large bed sores.
• The food is disgusting and the facility is dirty, with unclean rooms and bathrooms.
• The night shift is described as abusive and non-caring, with overall care deemed untrustworthy.
• A social worker allegedly forged insurance documents and lied to the family about coverage and discharge.
• Administration is uncaring and unresponsive, with poor communication and no proper welcome documentation.

Review

Madison Pointe is best suited for families prioritizing aggressive, therapy-driven rehabilitation and steady, compassionate daily care for residents who need to regain mobility or manage long-term conditions such as dementia. The center often shines when the goal is to restore independence through a robust PT/OT program and a staff that remains engaged and accessible through the recovery process. Proximity to Morton Plant Hospital and a steady therapy team can make transitions smoother and care more cohesive for those who value frequent progress updates and hands-on therapeutic support. The building may be older, but several reviews emphasize that good care and skilled therapy can outpace architectural appeal.

That said, this community warrants careful consideration for families who hinge decisions on flawless administration and sparkling daily operation. Alternatives are worth exploring for those who require consistently rapid call-bell responses, airtight communication with families, or a dining program that meets exacting tastes and standards. A subset of reviewers flags serious concerns around administration and communication, and some experiences describe uncomfortable lapses in safety, cleanliness, or resident oversight. For families facing complex care needs or seeking a pristine, highly regimented environment, other options may deliver more predictable day-to-day reliability.

The strongest positives here center on the therapy floor and the bedside team. Repeated testimonials highlight a dedicated rehab staff that helps residents walk again, gain strength, and return home when possible. Names frequently praised include Dawn, Candy, Natasha, Tiffany, and a cadre of therapists who consistently go "above and beyond" to move progress forward. Cleanliness and overall facility upkeep are also noted positively in many visits, with residents and families appreciating friendly CNAs and nursing staff who take time to explain routines and celebrate small victories. Administrative personnel - when accessible and proactive - are praised for smoothing admissions, handling paperwork, and coordinating care plans that align with family goals.

However, several reviews pull in sharp cautions. Instances of delayed call responses, perceived understaffing, and uneven quality of daily communication raise red flags for families weighing a move. Some stories describe rooms or bathrooms that were not promptly cleaned, and a few accounts allege gaps in safety oversight or incomplete discharge planning. The most troubling posts weave in accusations about patient safety and procedural integrity; while these claims are not universal and require verification, they signal that prior experiences at this center have ranged from highly competent to severely problematic. The disparity between experiences means potential residents must verify current staffing, supervision, and governance before deciding.

Practically approaching a decision means turning this center into a short-list candidate rather than a sole choice. Prospective families should request a direct, ongoing point of contact with administration, tour the therapy gym with measurements of PT/OT throughput, and speak with current long-term residents and families about day-to-day responsiveness. Demand a current care plan for the intended resident, a transparent outline of meal service and dietary accommodations, and a realistic discussion about laundry, housekeeping, and room cleanliness. It is also wise to confirm Medicaid or insurance processes in writing and compare them to other facilities to avoid last-minute surprises. A candid visit will often reveal whether the facility's strengths align with the resident's needs and family expectations.

In the end, Madison Pointe delivers meaningful rehab value when executed with vigilant oversight. It is a credible option for residents who need strong physical therapy, compassionate daily support, and a relatively stable care environment, especially for those with dementia who benefit from consistent routines. Yet for families prioritizing pristine administrative reliability, uniform housekeeping, and flawless resident safety protocols, this center may require a more probing due diligence process or a secondary visit to competitive options. The decision should rest on a concrete plan: confirm staffing stability, verify safety practices, and compare the live experience against other nearby facilities before committing.

This area of New Port Richey, Florida, offers a variety of amenities and services that may appeal to seniors looking for a convenient and comfortable place to live. With several physicians' offices nearby, including Glory Center and MOSAIC - Mitchell Oral Surgery and Implant Centers, residents have easy access to medical care. Additionally, there are pharmacies such as Walgreens and CVS Pharmacy within a short driving distance. For dining options, there are restaurants like Fitzgerald's and Little Coronas Cigar Lounge nearby, offering a range of food choices. Outdoor enthusiasts will appreciate the proximity to Jay B Starkey Wilderness Park for leisurely walks or picnics. Overall, this area provides a mix of healthcare services, dining options, and recreational activities that could make it an attractive location for seniors considering retirement living in New Port Richey.

Physicians

• Glory Center (0.1 miles)
• MOSAIC - Mitchell Oral Surgery and Implant Centers (0.2 miles)
• Advanced Healthcare Alternatives (0.7 miles)
• Meadow Lane Surgery Center (1.2 miles)
• Sanchez Norma MD (1.2 miles)
• Vein & Vascular Institute (1.2 miles)
• Ramappa Renuka MD (1.2 miles)

Restaurants

• Fitzgerald's (0.3 miles)
• Little Coronas Cigar Lounge (0.3 miles)
• Burger King (0.8 miles)
• Cracker Barrel (1.4 miles)
• McDonald's (1.4 miles)
• Pirate Bar (1.5 miles)
• Widow Fletcher's (1.8 miles)

Pharmacies

• Walgreens (1.1 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.8 miles)
• A To Z Pharmacy (2.8 miles)
• Walgreens (2.8 miles)
• Walgreens (2.8 miles)

Parks

• Jay B Starkey Wilderness Park (1.5 miles)

Cafes

• Panera Bread (2.8 miles)
• Starbucks (3.2 miles)
• Panera Bread (4.5 miles)

Places of Worship

• Metropolitan Ministries (3.6 miles)

Transportation

• U-Haul Moving & Storage (3.9 miles)

Hospitals

• Medical Center Of Trinity (4.8 miles)