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3.7 from 102 reviews
5 stars
61
4 stars
7
3 stars
3
2 stars
2
1 stars
29
Overall Review of Madison Pointe Care Center
common28 reviews mention this
Staff compassion stands out
Residents and families consistently describe staff as compassionate and responsive.
Many reviews emphasize kind, patient care from the nursing team, aides, and therapy staff, with multiple reviewers thanking specific staff members by name. Several families say the staff helped make transitions easier and helped residents feel comfortable and safe. Even in more critical reviews, the conversation often centers on staffing availability and how well staff respond when called.
differentiator20 reviews mention this
Rehab therapy receives praise
The physical therapy team is frequently described as helpful and effective for recovery.
Reviews repeatedly call out physical therapy (and occupational therapy in some cases) as a key part of the rehab experience. Families describe therapy working on mobility and strength, including helping residents regain walking ability and move again after injuries. A few reviewers also note dissatisfaction with therapy, but the overall pattern is that therapy is a major reason people feel things improved.
caveat16 reviews mention this
Food quality is mixed
Dining satisfaction varies, with some residents describing meals as poor.
Several reviews praise the food or mention efforts to accommodate preferences and special dietary needs. At the same time, a recurring group of negative reviews describes the food as lousy, cold, or unappealing, sometimes alongside complaints about portions or missing items. This split suggests dining can be a make-or-break part of the experience.
caveat5 reviews mention this
Communication can be frustrating
Some families report delays or trouble getting information from the facility.
A few reviews describe difficulties reaching staff, receiving call backs, or getting timely updates, especially for families advocating from out of town. There are also complaints about incomplete communication related to discharge and care planning. Other reviews mention good communication, but the negative experiences show up strongly enough to be a recurring concern.
common12 reviews mention this
Cleanliness is a frequent callout
Many reviewers say the facility is clean, while some describe dirty rooms and bathrooms.
Positive reviews frequently note cleanliness and a well-kept environment, including bathrooms and rooms being clean. However, there are also several negative reviews that describe dirty floors, unclean bathrooms, and bugs or other hygiene problems. Together, residents’ reports suggest cleanliness can vary and is important to pay attention to during a visit.
caveat4 reviews mention this
Space and safety concerns appear
Some reviewers raise concerns about room layout and safety-related care.
A small number of reviews describe very small rooms or bathroom access challenges for wheelchair users, including complaints about space and privacy. Others mention severe problems such as falls, bed sores, call light delays, or neglect-related incidents. While many reviews are positive overall, these safety-focused comments are serious enough to stand out.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
119 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Tampa International (22 miles away)
St. Petersburg-Clearwater International (24 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Physicians
Glory Center (0.1 miles)
MOSAIC - Mitchell Oral Surgery and Implant Centers (0.2 miles)
Madison Pointe Care Center on seniors.fyi includes 9 photos including images showing interior, bedroom, bathroom, lighting, wall art, decor, dining, rehabilitation, and more.
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Healthcare, Rehabilitation, Open Space, and Therapy Room
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119 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Tampa International (22 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Effective physical therapy with compassionate aides.
Comprehensive Guide to Blood Pressure Charts for Older Adults: Understanding Normal and High Readings by Age
Financing Long-Term Nursing Home Care Through Social Security: A Thorough Exploration
Essential Knowledge on Pneumonia in Older Adults
