Encore Senior Living in New Port Richey, FL

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Pros

• Grand Villa New Port Richey is described as a wonderful, welcoming community.
• The staff are friendly, caring, and highly attentive to residents' needs.
• The facilities are clean, safe, and well maintained.
• The dining room and meals are excellent, with an award-winning chef and plenty of options.
• The community offers a wide range of social activities and on-site amenities that keep residents engaged.
• Grand Villa communicates with families promptly and clearly, ensuring everyone stays informed.
• Respite care and long-term arrangements are organized quickly and with sensitivity to individual needs.
• The memory care team is patient, kind, and respectful toward residents and families.
• The environment feels like home, with staff, residents, and families all feeling valued.
• Tours and move-ins are handled with warmth and professionalism by staff such as Jeff Beckman and Tiffany Coykendall.
• The staff consistently goes above and beyond to support residents and their families.

Cons

• One reviewer felt being seated in a separate lunch room during the tour was a red flag.
• They believed the leasing agent did not seem interested in their needs.
• They criticized that a staff member could not answer questions about insurance providers.
• They noted the biggest drawback was the lack of phones in the rooms, making it difficult to reach their loved one.
• They were concerned that optional masks could reduce human contact and negatively affect residents’ welfare.

Review

This community is best suited for families seeking a warm, actively engaged environment where residents receive attentive, hands-on care and a true sense of home. It works particularly well for seniors who need memory-care support or higher levels of daily assistance but still crave social connection, meaningful activities, and consistent, compassionate staffing. The setting appeals to families who want proactive communication, visible leadership, and a care team that treats residents like family. Those who prioritize a hospital-like, ultra-minimalist atmosphere or very low-cost options may want to consider alternatives. A facility that blends strong clinical support with everyday warmth can make a decisive difference, and this community consistently delivers on that balance.

The strongest positives center on people and programming. Families repeatedly note staff who are genuinely kind, patient, and responsive, with leadership that is visible and deeply invested. Cleanliness and safety are consistently highlighted, alongside a robust menu and steady opportunities for social engagement , from crafts and games to movies, therapy, and in-house amenities such as an on-site gym and a salon. The care ecosystem extends beyond companionship: there are in-house physicians and pharmacy support, plus medication management, routines for showers, and diligent nursing oversight. The dining experience earns frequent praise, described as restaurant-like and attentive to dietary needs, with abundant activities on multiple floors and frequent opportunities to socialize. This is a place where staff culture and resident vitality feed off each other, creating a palpable sense of community.

Yet a small number of reviewers flag a few operational friction points that deserve consideration. A handful of families mention edge cases in the move-in or intake process, noting interactions that felt more transactional than welcoming and some questions left unanswered during initial tours. A couple of residents’ families describe moments when timely communication could have been better, particularly during transitions or health changes. There is also a practical note about room features: one outlet-free frustration noted by a family, and a minority of rooms lacking in-room telephone access, which can complicate staying connected with loved ones. While these experiences are not universal, they are real touchpoints worth confirming before committing. Taken together, they are far outweighed by the overwhelmingly positive experiences families report.

Those pros offset the downsides through a relentless commitment to continuity, transparency, and hands-on care. Leadership and frontline teams alike are praised for their willingness to go the extra mile, staying engaged with families through difficult days and guiding them through paperwork, move-in logistics, and ongoing care plans. The in-house medical capacity , doctors, nursing staff, physical therapy on-site , translates into smoother health oversight and quicker responses when concerns arise. The facility’s crisis-handling capability, including a well-regarded hurricane evacuation, underscores the organization’s preparedness and calm under pressure. In short, the care system functions as a cohesive, patient-centered machine, and families repeatedly cite the staff’s kindness and reliability as the core reason for their confidence.

This environment is especially well-suited for residents who thrive on structured activities, social interaction, and consistent daily routines, with a strong emphasis on memory-care programming. Residents and families alike value the sense of “home” that permeates the halls, where staff know residents by name, and where daily life feels purposeful rather than institutional. The menu, the variety of in-house services (hair and nail care, on-site therapy, even a small-scale theater and game rooms), and regular social events create an ecosystem that keeps minds and bodies active. For memory-care residents, the dedicated unit and the responsive care team can translate into greater security, dignity, and a calmer daily rhythm. The family-focused communication style further strengthens trust and engagement, which matters enormously when a loved one’s care needs evolve over time.

The practical judgment for families weighing options comes down to fit and expectations. If a partner facility offers a highly personalized, staff-led culture with a broad slate of activities, strong medical oversight, and a home-like atmosphere, this community stands out as a top-tier choice for Alzheimer’s or other memory-related needs, as well as general assisted living. Prospective residents should prioritize meeting the leadership trio (the Executive Director and the lead nursing/operations staff) and asking to observe a dining service, activity period, and a health-care coordination review. Verify specifics around move-in timelines, ensure phone access in the room if connectivity is essential, and discuss how the team handles routine changes in health status to gauge consistency. For families seeking a highly engaged, caring environment where staff truly treat residents as family, this is a decision to make confidently and quickly.

In practical terms, the recommended next steps are straightforward. Schedule a tour and insist on speaking with the executive leadership, the memory-care team, and direct care staff across shifts. Request a transparent breakdown of what is included in the care plan, how medications are managed, and how health updates are communicated to families. Observe the activity schedule and speak with current residents and families about daily life, meals, and transportation options. Confirm the specifics of room features and accessibility, including any limitations around in-room connectivity. If the goal is a setting where warmth, attentiveness, and comprehensive care converge with an authentic sense of home, the verdict is clear: this community reliably delivers, and it merits strong consideration as the top choice for a loved one needing attentive, collaborative senior living.

Restaurants

• Little Coronas Cigar Lounge (0.1 miles)
• Fitzgerald's (0.1 miles)
• Burger King (0.6 miles)
• Cracker Barrel (1 miles)
• McDonald's (1.1 miles)
• Widow Fletcher's (1.5 miles)
• Pirate Bar (1.7 miles)

Physicians

• Advanced Healthcare Alternatives (0.3 miles)
• Glory Center (0.4 miles)
• MOSAIC - Mitchell Oral Surgery and Implant Centers (0.5 miles)
• Vein & Vascular Institute (0.9 miles)
• Sanchez Norma MD (0.9 miles)
• Ramappa Renuka MD (0.9 miles)
• Meadow Lane Surgery Center (0.9 miles)

Parks

• Jay B Starkey Wilderness Park (1.2 miles)

Pharmacies

• Walgreens (1.4 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3 miles)
• Winn-Dixie (3.1 miles)

Cafes

• Panera Bread (3.1 miles)
• Starbucks (3.3 miles)
• Panera Bread (4.5 miles)

Places of Worship

• Metropolitan Ministries (3.2 miles)

Transportation

• U-Haul Moving & Storage (4.2 miles)

Hospitals

• Medical Center Of Trinity (4.8 miles)