Universal Care Concepts Inc in New Port Richey, FL

Pros

• The staff member was extremely helpful, knowledgeable, and friendly, providing extra information to meet their needs.
• The owners were very helpful and great to rent from, with wonderful experiences both times.
• The team was very professional and informative, explaining the scooter and finding an affordable lift.
• They assisted with portable oxygen and gave clear guidance, making the process easy.
• Linda explained everything clearly and helped with insurance details.
• The staff helped choose the right outdoor walker and efficiently set up several options to try.
• Jennifer explained Medicare coverage and answered questions, making things simple and pleasant.
• The service provided fast, same-day readiness and delivered the equipment with professional, helpful staff.

Cons

• The reviewer believes the company deserves zero stars.
• InHome Medical is described as sucking.
• Linda is described as condescending, rude, and disrespectful.
• The staff were rude to a grandmother trying to get her walker fixed and hung up on her.
• The office staff member was rude, unhelpful, and told the customer to call Medicare.
• The owner was avoidant and unresponsive, showing a disorganized business.
• The staff are sarcastic and rude and withhold information about copays.
• Linda was rude and lacked compassion after the mother's death.
• The place is described as shameful and preying on the elderly for money.

Review

Universal Care Concepts Inc in New Port Richey is best suited for families that need quick, cost-conscious access to standard home medical equipment and are comfortable navigating insurance paperwork. When a walker, wheelchair, CPAP cushion, or portable oxygen is pressing, the provider has demonstrated the ability to source and deliver in a timely fashion and at competitive prices. The strongest asset is a knowledgeable staff that can walk clients through product options and explain what the insurance will cover, helping to assemble the necessary authorizations. For straightforward, budget-minded purchases and urgent needs, this supplier serves as a practical first stop.

However, those who require consistently high-touch, compassionate customer service should consider alternatives. A pattern emerges in several reviews of rude or dismissive interactions, particularly with a single staff member, which erodes trust and complicates ongoing care. When medical equipment is needed over weeks or months, miscommunications, delayed deliveries, or the wrong item can create real risk for the patient and the family. For households dealing with complex insurance arrangements, frequent changes, or delicate family dynamics, the variability in service can become a major hurdle rather than a help.

The strongest positives lie in practical product knowledge, speed of initial fulfillment, and the ability to simplify insurance questions. Many clients note that staff explain options clearly, assist with ordering, and arrange timely delivery or pickup, sometimes within 24 hours. The ability to test and fit devices, such as walkers or mobility aids, and to coordinate with physicians or insurers to secure approvals, is repeatedly cited as a real asset. These performance signals matter when the objective is to keep someone mobile and safely equipped with minimal disruption to a care plan.

Yet the cons consistently temper those gains. Recurrent complaints point to inconsistent courtesy and respect in interactions, a critical flaw given the vulnerability of customers seeking medical equipment. Reports of long wait times for essential devices like nebulizers or oxygen systems, mis-delivered orders, and partners who “hang up” or speak in dismissive tones create a risk profile that families cannot ignore. When equipment failures or miscommunications occur, the burden shifts onto caregivers who may already be stretched thin, amplifying stress rather than alleviating it.

To mitigate risk and improve outcomes, families should establish concrete safeguards before engaging. Demand a clear single point of contact and written confirmations of every order, including item specifics, delivery timelines, and return policies. Insist on itemized billing and a transparent explanation of what insurance will cover, with written codes and authorization details. Set expectations for follow-ups and require proactive updates if delays arise. If interactions start to feel dismissive, escalate promptly to management and seek alternatives in parallel to avoid becoming dependent on one unreliable thread in the care network.

Overall, Universal Care Concepts Inc can be a practical option for expedient, affordable access to routine DME, especially when the need is straightforward and insurance navigation is manageable. Its strengths in product expertise and quick fulfillment can support an efficient setup for an assisted living transition or in-home care plan. However, the frequent, serious downsides in customer service and the potential for disorganization are real red flags. For families who prize steady, compassionate service and predictable follow-through, exploring other DME providers or using this vendor as a backup while establishing a more consistently reliable partner is advisable.

Restaurants

• Fitzgerald's (0.4 miles)
• Little Coronas Cigar Lounge (0.4 miles)
• Burger King (0.7 miles)
• Cracker Barrel (0.7 miles)
• McDonald's (0.8 miles)
• Widow Fletcher's (1.2 miles)
• Pirate Bar (2 miles)

Physicians

• Advanced Healthcare Alternatives (0.5 miles)
• Meadow Lane Surgery Center (0.5 miles)
• Ramappa Renuka MD (0.5 miles)
• Sanchez Norma MD (0.6 miles)
• Vein & Vascular Institute (0.6 miles)
• Glory Center (0.8 miles)
• MOSAIC - Mitchell Oral Surgery and Implant Centers (0.8 miles)

Parks

• Jay B Starkey Wilderness Park (1 miles)

Pharmacies

• Walgreens (1.6 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.7 miles)
• Winn-Dixie (2.7 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (2.9 miles)

Places of Worship

• Metropolitan Ministries (2.9 miles)

Cafes

• Starbucks (3.2 miles)
• Panera Bread (3.5 miles)
• Panera Bread (4.3 miles)

Transportation

• U-Haul Moving & Storage (4.5 miles)

Hospitals

• Medical Center Of Trinity (4.6 miles)