Universal Care Concepts Inc

Pros

• The staff were extremely helpful, knowledgeable, and friendly.
• The owners were very helpful and provided a great rental experience.
• They were very professional and informative, explaining the scooter, finding an affordable lift, and helping with portable oxygen.
• Linda explained everything clearly and helped navigate insurance.
• They were very helpful in choosing the right outdoor walker for a mom after back surgery.
• The CPAP cushion help was timely, and the staff were friendly and had what was needed.
• They fixed the walker brakes quickly, getting the customer on their way in 10 minutes.
• They take care of paperwork and delivered the scooter to the house.
• They were fast, polite, and helpful when getting a wheelchair for the grandmother the same day; highly recommended.
• Jennifer explained Medicare coverage clearly and was very friendly; they wouldn't go anywhere else for DME.

Cons

• The company deserves zero stars and has left a wheelchair and nebulizer undelivered for over a month, despite proof from the Doctor's office.
• Linda is described as condescending, rude, and disrespectful, with calls for intensive customer service training.
• The staff were rude to a grandmother, hung up on her, and had an attitude on the phone.
• The business is very disorganized, with the owner avoiding the customer and not returning calls, leaving customers feeling ripped off.
• A reviewer accused the company of preying on the elderly for money.
• The office staffer was rude and unhelpful, directing the customer to call Medicare for billing codes.
• The staff are described as sarcastic and rude and do not tell customers everything about copays.

Review

What emerges from the experiences shared about InHome Medical is a company that can be a lifeline for families in need, especially when speed, clear information, and a personable touch are critical. On the positive side, multiple customers describe interactions where staff were exceptionally helpful, knowledgeable, and friendly. One visitor recounted that a female associate went above and beyond, not only answering questions but also supplying extra information to address their immediate needs. The impression from several visits is that when the team is at their best, they are professional, patient, and eager to help, with owners who are engaged and appreciative of customers. Another common thread is the sense that the staff takes the time to explain complex topics - such as how a scooter works or how portable oxygen can be set up - and to work within a customer's financial constraints, offering options that fit a budget.

Many reviews highlight individuals who stood out for their expertise and approachability. Linda, in particular, is frequently cited as someone who can simplify insurance questions, walk through what Medicare covers, and help with the paperwork and authorization processes. Customers also praised the overall handling of purchases and equipment, including back-up assistance with items like outdoor walkers and CPAP supplies. A few customers explicitly thanked staff for helping them select the right equipment, coordinating with insurance, and delivering equipment to their home, which can be a critical comfort when recovering from surgery or managing chronic conditions. The positive notes are reinforced by reports of speedy service, such as same-day fittings, quick repairs, and the availability of delivery personnel like John who provided clear, professional guidance.

There are equally clear cases where the service experience was marred by frustration, miscommunication, or perceived disorganization. A recurring point of contention is the delay in obtaining essential equipment - most notably a wheelchair and a nebulizer - for a loved one. In some accounts, the delay stretched over weeks to more than a month, with initial explanations revolving around missing information from a doctor's office. Even when the doctor's office provided proof and receipts showing they had submitted the necessary information earlier, customers were still left waiting, which led to anxiety about timely access to life-sustaining equipment like oxygen therapy. The sentiment is that these delays unnecessarily complicate already stressful medical situations and can push families toward other providers who can move more quickly.

The reviews also reveal a darker undertone rooted in inconsistent customer service. A number of customers described experiences with a particular staff member - several labeling her as condescending, rude, or disrespectful. The most frequently named name is Linda, with some customers saying she spoke to them as if they were inexperienced or uninformed about their own insurance. Others described interactions where staff hung up on elderly family members or offered little empathy during difficult moments. These anecdotes emphasize a need for stronger customer-service training and a more compassionate, patient-centered approach, particularly given that many customers are dealing with health challenges or the stress of caring for a loved one.

In addition to the interpersonal dynamics, there are reports of confusion around billing and insurance procedures. Some reviews mention being asked to contact Medicare for billing codes or dealing with copays and authorization codes, sometimes in a way that left customers feeling unsupported or redirected rather than helped. A few customers praised the competence of certain staff members (for example, Jennifer, who was singled out for explaining Medicare coverage in clear terms and making the process straightforward), while others criticized the office for being disorganized or unhelpful at essential moments, such as when details about a delivery or a discharge were mishandled. The contrast between these experiences underscores how a company can simultaneously win trust in some interactions while undermining it in others.

Overall, the range of experiences paints a picture of a business that can deliver life-improving services under the right circumstances but also struggle with consistency in communication, empathy, and operational flow. Several reviews celebrate the ability to assemble options, explain complex insurance coverage, and expedite certain transactions, delivering a sense of relief to customers facing urgent needs. Yet others caution prospective clients to anticipate potential friction - delays due to paperwork, occasional misunderstandings about what is covered, and the risk of encountering staff who may not always meet the same standard of courtesy. The strong sentiments about both ends of the spectrum suggest that the company has real strengths in clinical knowledge and service delivery, but also that there is room for improvement in customer relations and internal coordination.

For anyone considering InHome Medical, the near-universal takeaway is to prepare for a mix of outcomes. If you encounter staff who are patient, informative, and solution-oriented - such as those who help with insurance navigation, equipment setup, and timely deliveries - you can expect a positive, reassuring experience that moves you quickly toward the equipment and care you need. Conversely, if you encounter friction around paperwork, delays in processing orders, or encounters with a staff member who lacks tact, be prepared to advocate for yourself or seek alternative assistance within the office or with other providers. In the end, the company's impact seems to hinge on the people you interact with, the completeness and speed of doctor's submissions, and the overall tone of the conversations surrounding critical health equipment and in-home care needs.

Restaurants

• Fitzgerald's (0.4 miles)
• Little Coronas Cigar Lounge (0.4 miles)
• Burger King (0.7 miles)
• Cracker Barrel (0.7 miles)
• McDonald's (0.8 miles)
• Widow Fletcher's (1.2 miles)
• Pirate Bar (2 miles)

Physicians

• Advanced Healthcare Alternatives (0.5 miles)
• Meadow Lane Surgery Center (0.5 miles)
• Ramappa Renuka MD (0.5 miles)
• Sanchez Norma MD (0.6 miles)
• Vein & Vascular Institute (0.6 miles)
• Glory Center (0.8 miles)
• MOSAIC - Mitchell Oral Surgery and Implant Centers (0.8 miles)

Parks

• Jay B Starkey Wilderness Park (1 miles)

Pharmacies

• Walgreens (1.6 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.7 miles)
• Winn-Dixie (2.7 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (2.9 miles)

Places of Worship

• Metropolitan Ministries (2.9 miles)

Cafes

• Starbucks (3.2 miles)
• Panera Bread (3.5 miles)
• Panera Bread (4.3 miles)

Transportation

• U-Haul Moving & Storage (4.5 miles)

Hospitals

• Medical Center Of Trinity (4.6 miles)