Gulf Haven, Inc

Pros

• The care she received was great.
• The facility is really nice.
• The nurses are friendly and professional.
• The area is kept clean and there are no bad smells.
• One of the best things is there are no agency workers in the building.
• The daytime receptionist is consistently kind.
• The food is good.
• The physical therapy staff is fantastic.

Cons

• The facility does not answer its phones and often disconnects calls.
• A fall-risk patient was not supervised for 12 hours, causing a fall and brain injury.
• Families are advised not to send their loved ones there due to poor care and safety concerns.
• A rehabilitation patient did not receive hot meals for over three weeks.
• Front doors and the front desk are unresponsive, forcing visitors to wait for long periods.
• Dirty laundry was left on the floor in patients' rooms for days.
• The administrator is described as ineffective, with admissions left unattended over weekends.
• Call bells have extremely slow response times, with waits of 30 minutes or more.

Review

The collection of experiences surrounding this facility paints a highly uneven picture. On one hand, there are comments from residents and families who found care to be compassionate, attentive, and well-intentioned. In several notes, the staff and nurses are praised for kindness, professionalism, and the general sense that the residents are cared for with warmth. A number of reviewers mention clean facilities, friendly teams, and moments of genuine concern from individual caregivers. For some families, the place felt like a safe, supportive environment where their loved ones could recover or live with dignity.

But those positive notes exist alongside a substantial volume of troubling feedback that centers on communication, responsiveness, and accountability. Multiple reviewers report phones that don't work or staff who fail to answer calls, sometimes for long stretches. One person describes repeatedly calling and being told the phones don't work, while another notes that trying to reach a loved one amounts to navigating a labyrinth of unanswered inquiries. The sense conveyed is that, when it matters most, families struggle to contact the facility and to obtain timely information about their loved ones' status and well-being.

Safety and quality of care are other recurring concerns. A number of accounts describe serious incidents or near-misses, including a fall that resulted in a head injury and bleeding, with questions raised about supervision and fall risk management. Several reviewers recount delays in essential care - slow response to call buttons, long waits at the door before staff show up, and routines that feel inconsistent or under-resourced. There are vivid depictions of staff who seem overwhelmed or disengaged, and of situations where basic dignity and comfort - such as getting changes of clothing, meals, or timely assistance - did not meet expectations. The anecdotes include mentions of a "dignity sucker" used for lifts, missed meals, and attempts by families to compensate by bringing in food or handling tasks themselves.

Nutrition and mealtime experiences are clearly mixed. Some residents describe acceptable if not excellent meals, with a few caregivers singled out for praise over the quality of food and the compassion shown at mealtimes. At the same time, other reviews portray persistently poor meal quality, with references to bland or unappetizing offerings and a recurring complaint that hot meals were not delivered for weeks in a rehabilitation setting. The contrast is stark: for every note of satisfaction about nourishment and routine care, there's a counterpoint highlighting inadequate food preparation or delivery and attempts by family members to supplement meals on their own.

Cleanliness and the physical environment receive contradictory treatment as well. There are affirmations of a clean, odor-free atmosphere and well-maintained spaces, along with darker portraits of dirty laundry left on the floor for days, a back-and-forth between housekeeping and maintenance responsibilities, and outdoor areas that have fallen into disrepair or become less accessible since the pandemic. One reviewer mentions a chronically malfunctioning alarm, while others emphasize the importance of a consistently clean, orderly environment as a baseline expectation for residents and their families.

Staffing dynamics and institutional culture emerge as a major theme in the narratives. Positive comments highlight teamwork, patient staff who genuinely care, and moments of standout individuals - such as a nurse who earns particular appreciation from patients or families. Yet there is also a pervasive sense that systemic constraints, including staffing shortages and policy changes, have eroded the daily experience for many residents. Several accounts describe a mass departure of caring staff after regulatory shifts, a sense of burnout among remaining workers, and troubling incidents like a theft reported by a family member. The overall mood suggests a health care setting where personal dedication can shine in some moments, but where structural pressures regularly undermine consistency and morale.

The overall message for prospective families is to proceed with vigilance and thorough investigation. The reviews strongly advocate for personal visits, conversations with both staff and current residents or their families, and a careful assessment of how well the facility's operations align with a loved one's needs. Some families express a preference for alternatives - such as having a nurse available at home or arranging in-person support from visiting nurses - if the facility's system cannot consistently guarantee reliable communication, safe supervision, and steady quality of care. The stories collectively illustrate that this place can deliver moments of genuine care and comfort, but also experiences of frustration, fear, and disappointment that cannot be ignored.

This part of New Port Richey, Florida offers a convenient range of amenities for seniors looking to settle in the area. With multiple pharmacies, physicians, and hospitals within a few miles, access to healthcare services is easily accessible. Additionally, there are a variety of dining options nearby including fast food and sit-down restaurants, as well as cafes such as Starbucks and Panera Bread. For outdoor enthusiasts, Jay B Starkey Wilderness Park is just a short drive away. Overall, this area provides a mix of essential services, dining options, and recreational opportunities making it a desirable location for senior living.

Pharmacies

• Walgreens (0.5 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.3 miles)
• A To Z Pharmacy (2.4 miles)
• Walgreens (2.7 miles)
• Walgreens (3 miles)

Physicians

• Glory Center (1 miles)
• MOSAIC - Mitchell Oral Surgery and Implant Centers (1 miles)
• Advanced Healthcare Alternatives (1.5 miles)
• Meadow Lane Surgery Center (1.6 miles)
• Ramappa Renuka MD (1.7 miles)
• Sanchez Norma MD (1.8 miles)
• Vein & Vascular Institute (1.8 miles)

Restaurants

• Fitzgerald's (1.1 miles)
• Little Coronas Cigar Lounge (1.2 miles)
• Burger King (1.7 miles)
• Cracker Barrel (2 miles)
• McDonald's (2 miles)
• Sonic Drive-In (2.1 miles)
• Pirate Bar (2.1 miles)

Parks

• Jay B Starkey Wilderness Park (2.2 miles)

Cafes

• Starbucks (2.3 miles)
• Panera Bread (3 miles)
• Panera Bread (3.8 miles)

Places of Worship

• Metropolitan Ministries (3.9 miles)

Transportation

• U-Haul Moving & Storage (3.9 miles)

Hospitals

• Medical Center Of Trinity (4.1 miles)