Right at Home of New Port Richey

Pros

• Right at Home has been amazing to work with, understanding needs and matching a caregiver who is a perfect fit.
• Barbara is caring, kind, and highly skilled at her job, able to adapt to a changing environment.
• Valerie N. is very helpful and ensures clients are set before leaving.
• Jessica is kind and helpful on the phone, showing that the company cares about its clients.
• The staff at Right at Home are knowledgeable and caring; Sarah has become a trusted friend to the client.
• Renee is informative and genuine, and Gloria is attentive and caring.
• Rachel is prompt, personable, and professional.
• The office team, including Brianna, Stephanie, and Jessica, are praised for their responsiveness and for finding the right caregivers.
• The care team, including Marlene C. and Jesse "Bubbles," provided exceptional end-of-life support and a comforting presence for the grandmother.
• Jenny developed a warm, compassionate relationship with the clients' family.
• Right at Home's caregivers are professional, caring, kind, and patient, described as a blessing by families.
• The agency is highly recommended for flexible scheduling, empathy, and dependable communication.

Cons

• The reviewer lowered the rating because the communication needs improvement.
• The reviewer criticized the office for not notifying in advance when a regular caregiver would be unavailable, causing scheduling stress.
• The reviewer was unhappy that billing hours were not automatically recorded from caregiver clock-ins and that handwritten forms were used, adding extra work and risk of errors.
• The reviewer noted that if a new caregiver arrives while the patient is away, the caregiver is left to flounder due to lack of timely notification.

Review

Right at Home has consistently stood out as a compassionate and capable partner for families facing serious health challenges. Across a broad range of experiences, the common thread is a deep understanding of what families need: care that respects the dignity of a loved one, caregivers who are not only skilled but also kind and adaptable, and office support that helps everyone stay on track in a shifting medical landscape. Several families highlighted how they were matched with an ideal caregiver - Barbara being a particularly prominent example - who could navigate a changing environment with grace, patience, and genuine care. The impression is clear: when the situation is complex and ever-changing, Right at Home proves adept at listening, interpreting needs, and delivering consistent, high-quality support.

Caregivers themselves are repeatedly described as more than just aides; they become trusted companions and reliable daily partners. Valerie N. is singled out for her helpfulness and readiness to ensure everything is set before departure. Others, like Gloria, Rachel, Jenny, and Sarah, are praised not just for their technical competence but for their warmth, reliability, and ability to forge meaningful relationships with both clients and families. The testimonials emphasize that these caregivers bring a calm, professional presence to sessions, often becoming a steady source of comfort and reassurance during difficult times - whether managing daily tasks, coordinating medical appointments, or providing company and conversation to someone who needs it.

The office team earns its own share of gratitude in these stories. Renee is commended for guiding families through services with clear information and genuine care from the outset, while Brianna and Stephanie are noted for their ongoing support, schedule flexibility, and attentive problem-solving. Jessica, Jennifer, and the broader administrative staff are recognized for timely communication, user-friendly coordination, and a willingness to go the extra mile to find the right fit for a loved one. One reviewer even highlighted Shannon as exceptionally helpful when questions about billing arose, underscoring that the supportive human touch extends beyond direct caregiving to the back office as well.

Stories of end-of-life care, dementia, and chronic conditions underscore the profound impact Right at Home can have on a family's sense of security and peace of mind. They enabled a grandmother to remain largely independent for as long as possible, with flexible scheduling and caregivers who could handle challenging moments with patience and respect. A retired home health nurse and other long-time caregivers speak to the professionalism and deeply felt care the agency provides. A number of families describe how caregivers like Marlene C., Jesse "Bubbles," Barbara, and others created a nurturing atmosphere at the bedside during very hard periods, offering not only physical assistance but emotional support that helped families face the night-time hours, hospital transitions, and end-of-life moments with steadiness and compassion.

The breadth of positive experiences is also reflected in more personal, day-to-day successes. Some families applauded caregivers who blended practical help with companionship - someone who could assist with shaving, attend medical appointments, or simply keep a home environment calm and organized. The testimonials celebrate Beth, Eunice, Tania, Yoana, and a host of other caregivers who consistently demonstrated reliability, warmth, and an ability to adapt to the evolving needs of the patient and the family. In one account, a caregiver's ability to adjust schedules to accommodate Sundays for a loved one made a meaningful difference in daily life and emotional well-being. In another, a caregiver's quick, thoughtful response during an unexpected situation underscored the real-time value of having a prepared, responsive team.

With such breadth and depth of praise, it's also important to note the community's constructive feedback and ongoing commitments to improvement. A recent update acknowledges that communication could be strengthened, specifically around notifying families when a regular caregiver will be unavailable and how schedule changes are conveyed. There is also feedback about the billing process, with some confusion over clock-in/out data versus handwritten forms used for billing, and how this affects families' ability to verify hours. Several families expressed a preference for more proactive notification and more seamless integration of timekeeping with billing. These comments are viewed as opportunities for the team to sharpen processes while continuing to deliver the compassionate care that families have come to rely on.

Despite the occasional call for refinement, the overarching message remains clear: Right at Home is trusted by families for real, heartfelt care that respects the person as a whole. The agency's combination of compassionate, well-matched caregivers - many of whom have earned heartfelt endorsements from multiple family members - and an attentive office staff creates a strong foundation for dependable in-home support. Families repeatedly express gratitude for the care team's dedication, the way they lift the burden during stressful periods, and the sense of partnership they foster - from initial consultations and caregiver matching to ongoing scheduling and daily caregiving. For many, Right at Home has become a reassuring constant during times of medical uncertainty, and a valued ally in ensuring a loved one's dignity, comfort, and safety at home.

This part of New Port Richey, Florida, offers a convenient location with various amenities within close proximity. There are multiple pharmacies nearby such as Walgreens and CVS Pharmacy, making it easy to access necessary medications. There are also several healthcare facilities including Glory Center and Bay Dermatology Associates for medical needs. In terms of dining options, residents have a variety of choices ranging from fast food options like Burger King to more upscale restaurants like Pirate Bar and Orchids Thai Restaurant. Furthermore, there are cafes like Starbucks and Panera Bread for relaxed dining experiences. For recreational activities, Jay B Starkey Wilderness Park is located just 2.4 miles away for outdoor enjoyment. Overall, this area provides a mix of essential services and leisure opportunities for seniors looking for a convenient and accessible neighborhood in New Port Richey.

Pharmacies

• Walgreens (0.3 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (2 miles)
• A To Z Pharmacy (2.1 miles)
• CVS Pharmacy (2.6 miles)
• Winn-Dixie (2.8 miles)
• Walgreens (2.8 miles)

Physicians

• Glory Center (1.1 miles)
• MOSAIC - Mitchell Oral Surgery and Implant Centers (1.1 miles)
• Advanced Healthcare Alternatives (1.6 miles)
• Meadow Lane Surgery Center (1.8 miles)
• Ramappa Renuka MD (1.9 miles)
• Bay Dermatoloty Associates (2 miles)
• Sanchez Norma MD (2 miles)

Restaurants

• Fitzgerald's (1.3 miles)
• Little Coronas Cigar Lounge (1.3 miles)
• Sonic Drive-In (1.8 miles)
• Burger King (1.8 miles)
• Orchids Thai Restaurant (2 miles)
• Pirate Bar (2 miles)
• Wendy's (2.1 miles)

Cafes

• Starbucks (2.3 miles)
• Panera Bread (2.8 miles)
• Panera Bread (4 miles)

Parks

• Jay B Starkey Wilderness Park (2.4 miles)

Transportation

• U-Haul Moving & Storage (3.7 miles)

Places of Worship

• Metropolitan Ministries (4.1 miles)

Hospitals

• Medical Center Of Trinity (4.2 miles)