Heather Hill Healthcare Center in New Port Richey, FL
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6630 Kentucky Avenue, New Port Richey, FL 34653
For more information about senior living options: (844) 490-3973
The Heather Hill manager, Lisa F.D., is knowledgeable, organized, and caring. The staff at Heather Hill are friendly and express genuine concern for residents. Heather Hill accepts Medicaid, which benefits residents with limited finances. Families report that the staff respond to concerns and keep them informed of changes in care plans. The Heather Hill team is composed of compassionate, family-oriented staff, with a standout therapy team and skilled nurses and CNAs. The secured unit provides safety and peace of mind for families. The facility is clean and well-maintained, with knowledgeable and caring staff. The center offers a home-like environment and staff who go above and beyond to provide great care.
The facility appears understaffed with nurses working long hours. Temporary personnel unfamiliar with patients hinder personalized care, and turnover is high. Departments operate in silos, causing poor communication and difficulty reaching the right person to resolve issues. Routine Care Plan meetings don't lead to meaningful changes, leaving care basic and uncustomized. Staff don't accommodate patients' limitations. Meals are unsuitable; snacks attract gnats; garbage accumulates; repairs go unmade; laundry is misplaced. As residents become more dependent, staff rarely assist with dressing, feeding, or hygiene, forcing families to intervene. Medication management is difficult, and changes are rarely made; decisions are partly outsourced to Balanced Wellbeing. The building is aging and patient rooms are in poor condition, with extensive stains and damaged fixtures. Only one of two courtyards is accessible, and the other is closed without clear explanation; smoking is allowed in the accessible one. Security measures are not foolproof; a wander guard system exists but can be bypassed. The facility has been described as terrible or unprofessional, with cases of neglect and calls for it to be shut down.Heather Hill Healthcare Center in New Port Richey is best suited for families seeking Medicaid-eligible skilled nursing with a memory-care option and a clearly compassionate, family-oriented staff. It can work for residents who value a home-like, personal touch from caregivers and who are willing to tolerate an aging building and potential inconsistencies in daily operations. This is not the spot for those who demand pristine rooms, flawless communication, and a perfectly synchronized care team on every shift. In short, Heather Hill serves a practical niche: decent, tethered to Medicaid access, with enough warmth from staff to be worth considering if there is a need for long-term care and memory-support in a less expensive setting.
Those weighing alternatives should consider whether a facility with steadier staffing, more robust communication systems, and consistently proactive care is essential. If a family requires highly reliable, coordinated care with tight oversight, or if private-pay comfort and modern amenities are non-negotiable, other options may deliver less risk. Families prioritizing streamlined administrative responsiveness and a spotless physical environment may want to look elsewhere. For residents whose finances depend on Medicaid, however, Heather Hill represents a believable compromise - provided expectations are aligned with what the building and its teams can reliably deliver.
The most compelling positives center on staff compassion and the therapeutic dimension. Several reviewers highlight nurses and aides who are genuinely caring, with therapists often performing strong work to meet physical and emotional needs. The memory-care component, including a secured unit and wander-control measures, provides reassurance for families with dementia concerns. Administration appears capable and personable in many accounts, and there are praises for leadership and the sense of a warm, home-like atmosphere. When staffed adequately, the team can deliver attentive, humane care that makes the daily experience less arduous for residents and their families.
Yet the core drawbacks are consistent and systemic. Understaffing and high turnover create a sense of instability, with long shifts and reliance on agency personnel who may not know individual patients well. Communication tends to fracture along departmental lines, making it difficult to reach the right person and resolve issues promptly. Care plans frequently feel basic or not truly customized, and concerns about hygiene, meals, laundry, and timely assistance recur across reviews. Medication management, safety interventions, and PT services are cited as areas where progress is uneven, sometimes hampered by external constraints such as insurance or regulatory frameworks. These patterns undercut the otherwise positive impressions of staff dedication.
In weighing the pros against the cons, the offset is situational. For families who can leverage strong daily engagement with staff, insist on detailed, ongoing care-plan updates, and accept the possibility of variability in daily routines, Heather Hill can deliver meaningful, steady support alongside Medicaid access. The security features and memory-unit options add a meaningful layer of comfort for dementia care, and some residents emerge with genuine improvement in function and mood. However, the persistent concerns about responsiveness, cleanliness, and overall reliability cannot be ignored. The fear of dismissal when advocacy is intense remains a real risk for families who push for changes.
Practical guidance for families considering Heather Hill is essential. Initiate a frank discussion about staffing ratios on every shift, and ask for a named liaison who can coordinate care across disciplines and be a consistent family point of contact. Inspect the physical condition of rooms and common areas, verify the cleanliness of linens and laundry, and request a clear schedule for PT, occupational therapy, and speech services. Probe the care plan review process: how often it is updated, who approves changes, and how families are notified. Review state survey histories and Medicare/Medicaid ratings, and talk to current residents or families about real-time responsiveness. If these elements do not meet your non-negotiables, compromise may not be feasible here, and exploring alternatives with stronger staffing and communication patterns is prudent.
105 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Tampa International (22 miles away) St. Petersburg-Clearwater International (24 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heather Hill Healthcare Center in New Port Richey, FL is a vibrant and well-equipped assisted living community that offers a range of amenities and care services to enrich the lives of its residents. The community boasts a beauty salon where residents can pamper themselves, as well as cable or satellite TV for entertainment. Community-operated transportation ensures that residents can easily access local destinations, such as shopping centers or cultural events. A computer center is available for those who want to stay connected with loved ones or engage in online activities.
The dining room at Heather Hill Healthcare Center offers restaurant-style dining, allowing residents to enjoy delicious and nutritious meals prepared by skilled chefs. Special dietary restrictions are accommodated to ensure that everyone's needs are met. Housekeeping services ensure that residents can live comfortably without worrying about mundane tasks.
Residents have access to numerous recreational spaces within the community, including a fitness room equipped with exercise equipment for maintaining physical health. A gaming room provides opportunities for friendly competition and social interaction. The outdoor space offers a serene environment with gardens where residents can relax or engage in gardening activities. A small library caters to book lovers and provides a cozy space for reading.
The assisted living community also prioritizes the overall wellness of its residents. Move-in coordination is available to assist new arrivals in settling into their new homes seamlessly. Private bathrooms provide comfort and privacy, while a wellness center addresses the various health needs of individuals. Wi-Fi/high-speed internet allows residents to connect with the outside world and pursue personal interests online.
In terms of care services, Heather Hill Healthcare Center provides round-the-clock call systems and supervision for peace of mind. Assistance is readily available for activities of daily living such as bathing, dressing, and transfers. Medication management ensures that each resident receives proper medication on schedule. The community also offers diabetes diets and special dietary restrictions.
A variety of engaging activities are organized regularly, ranging from fitness programs designed to keep residents active and healthy to planned day trips that offer opportunities for exploration and recreation outside of the community. Resident-run activities encourage a sense of camaraderie and shared interests, while scheduled daily activities provide structure and entertainment throughout the day.
Heather Hill Healthcare Center is conveniently located near several amenities, including cafes, parks, pharmacies, physicians, restaurants, transportation options, places of worship, and hospitals. This ensures that residents have access to essential services and resources within their local community. Overall, Heather Hill Healthcare Center provides a comfortable and enriching environment where seniors can enjoy an active and fulfilling lifestyle.
Heather Hill Healthcare Center is located at 6630 Kentucky Avenue, New Port Richey, FL 34653 in Pasco County, Florida
Heather Hill Healthcare Center on seniors.fyi includes 22 photos including images showing rehabilitation, interior, outdoor, healthcare, trees, windows, landscaping, building, and more.
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Television
Lobby
