Baya Pointe Nursing And Rehabilitation Center

Pros

• The physical therapy team at Baya Pointe is described as amazing and very nice, demonstrating a commitment to patient care.
• The Rehab Manager goes out of her way to keep families informed about their loved ones’ care and progress.
• Staff members, including nurses and CNAs, are noted for their professionalism and respect towards residents, even in challenging situations.
• The food served in the cafeteria is reported to be well-prepared and appealing.
• The exterior of the facility is mentioned as attractive, contributing positively to its overall appearance.

Cons

• Baya Pointe is described as filthy, lacking necessary supplies for patient care.
• The administrator prioritizes profit over the well-being of residents and staff.
• Staff members appear exhausted due to minimal staffing levels and overwhelming workloads.
• Numerous complaints have been filed without any resolution or acknowledgment from management.
• Residents are frequently sent to the hospital because they do not receive adequate care.
• The communication between various departments within the facility is poor, leading to numerous issues.
• Dietary needs are neglected, with residents not receiving appropriate food tailored to their needs.
• The interior environment is described as drab and depressing, contributing to residents' dissatisfaction.
• There is a strong odor in certain areas of the facility, negatively impacting the atmosphere for residents.
• Palliative care cannot be provided adequately due to insufficient nursing staff available around the clock.

Review

Baya Pointe Nursing and Rehabilitation Center has received a mixed bag of reviews, highlighting significant disparities in experiences among residents and their families. On one end of the spectrum, some reviewers have expressed severe dissatisfaction with the facility's overall management and conditions, pointing out alarming issues related to cleanliness, staffing levels, and inadequate patient care. On the other hand, there are accounts that commend certain aspects of care—particularly from the rehab department—illustrating a complex reality for this nursing facility.

Many reviewers describe Baya Pointe as unhygienic and poorly managed. Complaints regarding cleanliness are rampant; one reviewer noted that the facility was filthy and lacked essential supplies to properly care for its patients. The administrator is criticized heavily for prioritizing profit over resident welfare, with numerous complaints about staffing shortages leading to overworked employees who appeared exhausted. This has raised serious concerns about the safety and health of residents as they often find themselves in need of medical attention due to negligence or insufficient care.

The condition of the living environment has also been a focal point in negative reviews. Residents have reported unpleasant odors permeating various areas, particularly stating that some rooms smelled strongly of urine. The aesthetic appeal of the exterior is noted favorably; however, many find the interior depressing and poorly maintained. The dark paint choices and carpeted hallways further contribute to an uninviting atmosphere that can exacerbate feelings of sadness among residents already struggling with their circumstances.

Communication issues between departments seem prevalent at Baya Pointe. One reviewer highlighted that there were three separate entities within the building—administration, physical therapy department, and nursing/CNA staff—but these groups did not communicate effectively with each other or with families seeking assistance regarding their loved ones' care needs. This lack of coordination resulted in frustrating experiences when addressing vital matters such as dietary concerns or requesting information on specific healthcare services like palliative care.

Despite these negative experiences recounted by several reviewers, there remains a considerable amount of praise directed toward specific staff members within the physical therapy team and nursing aides (CNAs). Families have shared reports praising therapists for going above and beyond to ensure residents receive proper rehabilitation services while keeping families informed about progress made during therapy sessions. Some CNAs are described as dedicated professionals who demonstrate compassion towards both residents and their families despite being overstretched.

Interestingly, one review presented a stark contrast by suggesting an overall positive experience during a family member's stay at Baya Pointe. The author mentioned observing professional treatment towards their great grandmother despite her challenging behavior during rehabilitation efforts. Reportedly, she received attentive care from staff who respected her dignity even amid struggles associated with her condition. Observations also included well-prepared meals served in clean environments—a detail significantly at odds with others' accounts describing food options as unsuitable due to dietary inconsistencies or quality.

In conclusion, Baya Pointe Nursing and Rehabilitation Center serves as an example of how individual experiences can vary so drastically within a single facility based on differing factors such as communication breakdowns or staffing challenges coupled with personal interactions among caregivers. While there are success stories highlighting excellent physical therapy services provided by motivated teams striving for better outcomes for those they treat, broader systemic issues remain concerning overall administration practices affecting resident welfare negatively—ultimately leaving potential patients' relatives weighing whether it is truly an appropriate setting for their loved ones' needs.

Pharmacies

• Baya Pharmacy (0.1 miles)
• Winn-Dixie (0.8 miles)
• North Florida Pharmacy (0.9 miles)
• CVS Pharmacy (0.9 miles)
• Baya Pharmacy (1.9 miles)
• Baya Medical (1.9 miles)
• Walgreens (2.5 miles)

Places of Worship

• Lake City Church of God (0.4 miles)
• Macedonia Seventh Day Adventist Church (0.8 miles)
• Mt Ararat Baptist Church (0.9 miles)
• Grace City Ministries (1 miles)
• Mt Pisgah Ame Church (1 miles)
• Southern Baptist Convention (1 miles)
• New Bethel Missionary Baptist Church (1.1 miles)

Restaurants

• Shirley's Restaurant (0.5 miles)
• Two Fat Guys Burgers & Fries (0.7 miles)
• McDonald's (0.8 miles)
• Fu King Chinese Restau (0.8 miles)
• Subway (0.9 miles)
• G & G Cyber Cafe (0.9 miles)
• KFC (0.9 miles)

Hospitals

• Veteran's Administration Hospital (0.6 miles)
• VA Hospital (0.6 miles)
• Lake City VA Medical Center (0.6 miles)
• Shands Lake Shore Regional Medical Center - Emergency Room (0.9 miles)
• Lake Shore Hospital (0.9 miles)
• Wolfson Children's Hospital-Children's Specialty Center (1 miles)
• Lake Shore Hospital Authority (1 miles)

Physicians

• Mercy Medical Urgent Care (0.7 miles)
• North Florida Eyecare (0.8 miles)
• 1st Class Medical (0.8 miles)
• Cmsmg Dermatology (0.9 miles)
• North Florida Hearing & Balance Center (0.9 miles)
• Graper Facial Institute (1 miles)
• Family Medical Center Lake City (1.1 miles)

Parks

• Olustee Park (0.9 miles)
• Wilson Park (0.9 miles)
• Alligator Lake Park (1.2 miles)

Cafes

• Ellianos (0.9 miles)
• Starbucks (2.9 miles)
• Panera Bread (3 miles)

Transportation

• USA Taxi & Airport Subtle (1 miles)
• U-Haul (2.4 miles)
• U-Haul Neighborhood Dealer (2.9 miles)
• U-Haul (3.5 miles)

Theaters

• Regal Ua Cinema 90 (3.2 miles)