Terrace Of Jacksonville
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10680 Old Street Augustine Road, Jacksonville, FL 32257
For more information about senior living options: (844) 490-3973
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The Terrace of Jacksonville is amazing. The staff provide high-quality care with empathy and professionalism. The management is responsive to family questions and eager to help. The social worker at The Terrace is the best. The PT/OT team, especially Mr Norbi, are miracle workers. Ashanti is an exceptional nurse - professional, kind, and attentive. Charmane is attentive, compassionate, and professional. The rehab and therapy teams are top notch and the staff are friendly. The facility is clean, well maintained, and the staff seem to enjoy their jobs. Misty (the administrator) along with Tina and Tessa are outstanding.
The Terrace is described by some reviewers as the worst place to care for a loved one, with unfriendly and uncaring staff. Several accounts report neglect and slow responses, including night staff sleeping and nurse call buttons going unanswered for long periods. The facility is criticized for unsanitary conditions, with roaches, foul odors, and dirty rooms. Management is accused of being money-driven and unprofessional, prioritizing finances over residents' well-being. There are allegations of medication mishaps, including overdosing and inadequate communication about a loved one's care. Families report poor communication and incomplete care planning, with follow-up and doctor coordination lacking. Some reviewers strongly advise against placing loved ones there, citing danger and poor quality of care. One reviewer alleged racist treatment at the facility.Terrace of Jacksonville is best suited for families seeking aggressive rehabilitation and steady on-site medical oversight, with a proven track record of dedicated therapy teams and attentive nursing staff. It works best for short-term rehab stays where meaningful mobility gains and structured therapy are the primary goal, and for memory-care or recovery-focused residents who benefit from a community that emphasizes daily activity, social engagement, and consistent nurse presence. Those prioritizing a pristine, brand-new facility with a uniformly serene environment may find some trade-offs in aging infrastructure or variable service levels. For families that cannot tolerate recurring questions about care plans or long nights with uncertain responsiveness, alternatives deserve serious consideration.
The positives center on robust therapy and hands-on nursing care. Several reviews highlight exceptional physical and occupational therapy, with therapists who motivate progress and push limits, sometimes turning severe impairment into real gains. On-site doctors and a medical director are cited as accessible, and social workers are praised for keeping families informed and involved. The atmosphere in many reports feels attentive, with staff repeatedly described as compassionate, respectful, and genuinely invested in residents' recovery. Cleanliness in the public areas and thoughtful touches - like on-site amenities and a responsive admissions team - round out the practical strengths that support rehab success.
Yet, a pattern of concerns runs through the feedback, centering on staffing consistency, communication, and overall reliability. Night and weekend coverage is repeatedly questioned, sometimes with slow or incomplete responses to nurse calls and urgent needs. Several families report fluctuations in care quality, with episodes of odor, cleanliness lapses, or equipment and room issues that undermine confidence. Instances of skin breakdown, dehydration, and medication management concerns appear in multiple accounts, along with assertions that administrative teams can be slow to follow up or to provide decisive resolution. A few reviews describe discharge challenges, perceived financial motivations, and tensions with management that color the overall experience.
These strengths and frailties are not on equal footing for every resident. The strongest offset comes when therapy is consistently excellent and the nursing team communicates well with families, enabling rapid adjustments to care plans and clear explanations of progress. In such cases, residents often reclaim independence and families gain the peace of knowing a capable rehab program is in place. However, when staffing gaps, miscommunications, or management friction arise, the advantages can quickly fade. For families who cannot accept even intermittent lapses in safety or responsiveness, the cons may eclipse the rehab advantages, making a different facility with steadier night staffing and tighter care coordination the wiser choice.
To evaluate properly, potential entrants should insist on current, specifics: who will be the primary nurse and therapist team, what is the nightly R.N./LPN coverage, and how are concerns escalated after hours. Request direct access to the care plan with therapy goals, daily progress notes, and hospital communication summaries. Inquire about recent outcomes for similar stays, check the memory-care unit's safety protocols, and ask for recent housekeeping and maintenance responsiveness. Consider talking to a few families with recent discharges to gauge consistency. If a calmer, more consistently coordinated environment is preferred, River Garden in Mandarin or other Jacksonville facilities may offer a more predictable rehab trajectory without the same level of reported administrative friction.
Overall, Terrace of Jacksonville remains a viable option for families prioritizing high-quality rehabilitation and compassionate, capable nursing care, with genuine anecdotes of patients regaining mobility and residents feeling cared for. The facility's best-case scenarios involve dedicated therapists, proactive social work, and a warm, family-oriented culture that makes families feel they are truly part of the care team. The cautions are real and variable: staffing consistency, communication gaps, and occasional quality-control lapses that require vigilant oversight. Weigh these dynamics against the strength of therapy and the described staff devotion, and structure the decision around whether steady nightly coverage and flawless follow-through are non-negotiable needs.
180 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Jacksonville International (22 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Terrace of Jacksonville in Jacksonville, FL is an exceptional assisted living community offering a wide range of amenities and care services to ensure the comfort, well-being, and convenience of its residents. Our residents can enjoy the convenience of having a beauty salon on-site for all their pampering needs. They can also relax and unwind in our comfortable apartments that are fully furnished and equipped with cable or satellite TV.
We prioritize the mobility and independence of our residents by providing community-operated transportation and arranging transportation to doctors' appointments when needed. Our computer center allows residents to stay connected with their loved ones through high-speed internet access. Additionally, they can enjoy delicious meals in our elegant dining room where restaurant-style dining is provided. We accommodate special dietary restrictions to ensure that everyone's nutritional needs are met.
At Terrace of Jacksonville, we understand the importance of staying active and engaged. Our fitness room offers various exercise programs tailored to meet individual fitness goals. Residents can also indulge in recreational activities in our gaming room or spend some quality time outdoors in our beautiful garden or outdoor spaces.
Our caring staff is available round-the-clock to offer assistance with activities of daily living such as bathing, dressing, transfers, and medication management. We have a mental wellness program in place to support the emotional well-being of our residents. Meal preparation and service are provided along with specialized diabetes diets for those who require it.
We strive to create a vibrant community atmosphere by organizing scheduled daily activities, resident-run activities, and planned day trips for exploration and socialization. Our concierge services are available to cater to any additional needs or requests from our residents.
Living at Terrace of Jacksonville ensures easy access to nearby amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, hospitals, and convenient transportation options.
With outstanding care services, a variety of amenities designed for comfort and convenience, engaging activities for an active lifestyle, and nearby amenities accessible within minutes - Terrace of Jacksonville is the perfect place to call home for assisted living residents in Jacksonville, FL.
Terrace Of Jacksonville is located at 10680 Old Street Augustine Road, Jacksonville, FL 32257 in Duval County, Florida
Terrace Of Jacksonville on seniors.fyi includes 6 photos including images showing interior, decor, building, trees, landscaping, wall art, architecture, exterior, and more.
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Interior
Outdoors
Decor
Building
Fireplace
Lobby
