Residents and families frequently describe staff who feel kind and supportive.
Across the reviews, people repeatedly mention nurses, CNAs, therapists, and support staff as approachable and attentive. Several families also say the team explained things well, answered questions, and provided reassurance during stressful transitions like rehab. A smaller set of reviews take the opposite view, calling staff unresponsive or unfriendly, including issues reported with calls for help and everyday respect.
differentiator30 reviews mention this
Nursing and care follow-through
Care experiences often hinge on nursing responsiveness and medical attention.
Many reviews highlight hands-on nursing supportâregular checks, medication and diet attention, and staff members helping residents stay comfortable. Others describe care breakdowns that were serious to families, including delayed response to call buttons, missed assistance, and concerns that orders were not followed or communication was incomplete. Taken together, residentsâ day-to-day experiences appear to vary widely depending on what each family needed most and when they needed it.
common22 reviews mention this
Cleanliness is both praised and disputed
Reviews mention cleanliness often, with mixed impressions.
Several families say the facility is clean and well kept, with attention from housekeeping and a general sense of order. Other reviewers report recurring cleanliness problems, including odors, dirty linens, and pests such as roaches. There are also comments about hygiene details for individual residents, like bathing frequency and nail care, which reinforces how families can experience cleanliness differently depending on day and unit.
differentiator24 reviews mention this
Rehab therapy drives improvement
Many reviewers credit therapy teams with meaningful rehab gains.
A substantial portion of reviews describe physical, occupational, or speech therapy as helpful, patient, and focused on progress. Some families say residents moved better over time, regained strength, or became more independent after starting rehab. A few reviews also disagree, describing falls, limited staffing response at night, or overall rehab that did not go wellâshowing that therapy outcomes werenât consistent across stays.
caveat14 reviews mention this
Food quality is inconsistent in reviews
Dining gets mixed feedback, from satisfactory to strongly negative.
Some reviews say food was acceptable or not bad, while others describe meals as unappetizing, served cold or barely warm, or not matching what residents expected. The menu approach is also reflected in the way dietary needs are discussed, since diabetes diet and special dietary restrictions are listed as part of dining support. Because multiple complaints focus on meal temperature and variety, dining quality appears to depend on the specific stay and meal delivery.
caveat18 reviews mention this
Communication and discharge concerns
A recurring concern involves communication, especially around updates and transitions.
While some families describe clear, helpful updates and professional coordination, others say they had trouble getting answers from management or care-plan meetings. Several negative reviews also focus on delaysâmissed calls back, unclear follow-ups, or slow resolution of equipment and discharge planning. There are also mentions of discharge decisions and family frustration when residentsâ needs were not met as expected, making communication a major point of divergence between reviewers.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
180 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Jacksonville International (22 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Restaurants
Seasons Dumpling (0.1 miles)
Firehouse Subs (1.3 miles)
Zaxby's (1.5 miles)
Waffle House (2.2 miles)
Wicked Barley Brewing Company (2.5 miles)
Steak 'n Shake (2.6 miles)
Los Toros Mexican Restaurant (2.8 miles)
Pharmacies
CVS Pharmacy (0.6 miles)
Winn-Dixie (0.8 miles)
Walgreens (1.2 miles)
Walgreens (2.5 miles)
Walgreens (2.7 miles)
Winn-Dixie (2.9 miles)
CVS Pharmacy (3 miles)
Parks
Losco Park (0.9 miles)
Losco Regional Park (2.4 miles)
Clarke House Park (6.5 miles)
Aberdeen Park (6.8 miles)
Physicians
First Coast Oncology (1.1 miles)
Yalch Peter Baptist Primary Care Jacksonville (1.2 miles)
Clay Eye Physicians & Surgeons (2.2 miles)
Baymeadows Family Practice (2.9 miles)
Avecina Medical (4.2 miles)
Borland-Groover Clinic (4.9 miles)
Hamoui Omar Dr First Coast Cardiovascular Institute Jacksonville (4.9 miles)
Terrace Of Jacksonville on seniors.fyi includes 6 photos including images showing interior, decor, landscaping, building, trees, garden, outdoors, dining, and more.
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180 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Jacksonville International (22 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Convenient access to healthcare, pharmacies, parks, and dining.
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