ElderSource in Jacksonville, FL

Pros

• Elder Source provides valuable service to the community.
• Sherry Bryant exemplifies the best of service-oriented professionalism and kindness.
• Sherry Bryant expedited approval of additional dental work.
• Elder Source is an incredible organization, staffed by kind and compassionate people who help seniors in need.
• Renee Sares is a remarkable advocate for seniors.
• Jonica and Renee are caring staff who sincerely helped the reviewer’s family.
• The staff is friendly and very helpful in times of need.
• Edwin Ramos saved a life, according to the reviewer.
• Karina is a great support and very helpful.
• Elder Source has been a very helpful resource for vital information.

Cons

• They find it impossible to reach anyone at Elder Source, and no one ever calls back.
• They question whether Elder Source is spending state money appropriately.
• After five years of waiting, they never received any help.
• They were shocked and felt the treatment of their mother’s care ranking was cruel.
• They experienced extended hold times and long delays in getting a response from Elder Source.
• They described Elder Source as a hollow suit and empty bucket that does not truly help people.
• They warned others not to rely on Elder Source for Medicaid applications due to mismanagement and delays.
• They faced missed deadlines and a denial in a Medicaid case, with no effective appeals process.
• They were told to wait months for assistance, which caused significant frustration and distress.
• They felt Elder Source merely provided a list of resources rather than concrete, actionable help for those in need.

Review

ElderSource in Jacksonville is best suited for seniors and their families who want a practical, hands-on gateway to community services, benefits navigation, and housing-related assistance. It functions as an advocate and information hub rather than a direct care provider. For households facing Medicaid questions, rent assistance, disability supports, or state and local programs, the organization can translate eligibility, assemble required paperwork, and connect to downstream resources. The strength lies in having knowledgeable staff who know where to point families when timing is critical and options are fragmented. This is a resource-centric entry point, not a guarantee of placement or immediate relief.

Those who may want to consider alternatives are mainly families seeking rapid, guaranteed results or continuous, hands-on placement support. Several reviews underscore slow responsiveness, unanswered calls, and inconsistent communication, which can be a barrier in urgent situations, such as imminent housing loss or medical debt crises. In these cases, caller patience wears thin, and the temptation is to pursue 211, city social services, or private care managers who promise tighter response times and steadier case management. Veterans and families wrestling with complex Medicaid workflows may also find value in pursuing parallel channels to avoid bottlenecks.

On the upside, ElderSource’s documented strengths revolve around know-how and advocacy. Several staff members emerge as consistently helpful, capable navigators who can interpret program criteria, marshal paperwork, and push for timely decisions. They frequently connect clients with relevant housing, medical, or financial resources and provide reassurance during complicated processes. The organization earns praise for standing by families in need, guiding them through maze-like systems, and sometimes expediting approvals when the coordinating partners are able to move quickly. This can tilt a difficult situation toward resolution despite bureaucratic friction elsewhere.

Yet the most salient drawbacks temper those strengths. The most common refrain is difficulty in getting a human on the line and a lack of reliable follow-through on case status. Waiting lists, extended hold times, and delayed notifications from downstream agencies are repeatedly cited as defining pain points. In practice, even when a referral is issued, the outcome hinges on external partners’ pace and clarity, not internal intent or effort alone. For families in crisis, these delays can feel like a cliff, with the organization serving as a source of information rather than a dependable implementer of solutions.

Staff consistency matters a great deal. Several reviewers highlight standout individuals, Sherry Bryant, Jonica, and Renee, whose professional, patient, and resourceful approach makes a real difference. They are described as compassionate advocates who genuinely care and deliver tangible help, from expedited benefit approvals to targeted referrals. Conversely, other accounts point to less reliable experiences, noting dropped communications, perceived indifference, or insufficient momentum on Medicaid applications. The divergence suggests outcomes depend heavily on which staff member handles a case, and it is prudent to build a working relationship with a trusted point person when possible.

For families navigating ElderSource, the practical path is to use the organization as a strategic starting point rather than a sole solution. Prepare a precise outline of needs, assemble essential documents, and request concrete timelines and case numbers. When a helpful advocate is found, leverage that relationship to set expectations and maintain regular check-ins. At times, it will be necessary to supplement ElderSource with 211, private elder-care guidance, or legal counsel to drive timely outcomes or secure direct placements. The prudent approach treats ElderSource as a navigation ally, valuable for information and referrals, but not a substitute for the more immediate, hands-on support some situations demand.

This part of Jacksonville, Florida, offers a variety of amenities that cater to seniors looking for convenience and comfort. With multiple dining options such as Seasons Dumpling, Firehouse Subs, and Waffle House nearby, residents can enjoy a variety of cuisines. Access to pharmacies like CVS and Walgreens make it easy to access necessary medications and healthcare needs. Parks like Losco Park provide opportunities for outdoor recreation and relaxation. Medical facilities such as First Coast Oncology and Baymeadows Family Practice offer quality healthcare services in close proximity. Places of worship like St Joseph's Catholic Church cater to spiritual needs. In case of emergencies, Baptist South hospital is located nearby. Cafes like Starbucks provide spaces for socializing over coffee, while Cinemark Tinseltown and XD offers entertainment options for movie lovers. Overall, this area provides a well-rounded living experience with amenities tailored to the needs of seniors.

Restaurants

• Seasons Dumpling (0.1 miles)
• Firehouse Subs (1.4 miles)
• Zaxby's (1.6 miles)
• Waffle House (2.3 miles)
• Wicked Barley Brewing Company (2.6 miles)
• Steak 'n Shake (2.6 miles)
• Los Toros Mexican Restaurant (2.8 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Winn-Dixie (0.7 miles)
• Walgreens (1.1 miles)
• Walgreens (2.5 miles)
• Walgreens (2.7 miles)
• Winn-Dixie (2.9 miles)
• CVS Pharmacy (3 miles)

Parks

• Losco Park (0.8 miles)
• Losco Regional Park (2.3 miles)
• Clarke House Park (6.6 miles)
• Aberdeen Park (6.7 miles)

Physicians

• First Coast Oncology (1.2 miles)
• Yalch Peter Baptist Primary Care Jacksonville (1.2 miles)
• Clay Eye Physicians & Surgeons (2.3 miles)
• Baymeadows Family Practice (2.9 miles)
• Avecina Medical (4.2 miles)
• Borland-Groover Clinic (4.9 miles)
• Hamoui Omar Dr First Coast Cardiovascular Institute Jacksonville (4.9 miles)

Places of Worship

• Cody Family Enrichment Center (1.6 miles)
• St Joseph's Catholic Church (1.7 miles)
• Freedom Christian Fellowship (1.7 miles)
• Holy Family Catholic School (4 miles)
• Shepherd of the Woods Lutheran Church (4.4 miles)

Hospitals

• Baptist South hospital (2.6 miles)
• Baptist Medical Center South (5.2 miles)

Cafes

• Starbucks (3.3 miles)
• Metro Diner (4.1 miles)
• The Coffee Grinder (4.1 miles)
• Starbucks (4.3 miles)
• Twisted Compass Brewing Co. (4.7 miles)
• Starbucks (5.7 miles)
• The Urban Bean Coffeehouse Cafe (5.7 miles)

Transportation

• Hertz Rent A Car (4 miles)

Theaters

• Cinemark Tinseltown and XD (6.5 miles)