ElderSource

Pros

• Elder Source is an incredible organization, staffed by kind and compassionate people who help seniors in need or in crisis.
• Sherry Bryant exemplifies the best of service-oriented professionalism and kindness.
• Sherry Bryant expedited approvals for financial and dental assistance, demonstrating efficiency and responsiveness.
• Jonica provides helpful resource information and answers questions without making callers feel rushed.
• Renee Sares is a remarkable advocate for seniors in Volusia and Jacksonville counties.
• The staff is friendly and very helpful with questions.
• Miss Lawana has been very professional and a big help.
• Elder Source offers unbiased information and resources for Medicare questions and other needs.
• This organization is outstanding at assisting families with personal care and helping them organize a healthy lifestyle for loved ones.

Cons

• This place is a hollow suit/empty bucket; they do not intend to help people, just window dressing.
• They have no resources, no information, and no help for serious problems.
• They are slow to respond and do not return calls.
• Do not trust them with Medicaid applications.
• Britni dropped the ball and claimed there was no appeals process.
• The organization caused months-long delays, culminating in a denial.

Review

A broad sense of Elder Source's impact emerges in a set of testimonials that run from deeply grateful to deeply frustrated. On one end, the organization is described as a vital lifeline that connects families to necessary resources for aging and disabled loved ones. On the other end, several reviewers paint a picture of slow responses, difficulty reaching staff, and bureaucratic roadblocks that can leave urgent needs unmet for too long. Taken together, the collection reads as a mixed but real portrait of an organization that can be profoundly helpful in meaningful moments while sometimes failing to keep pace with demand or communicate consistently.

Several reviews celebrate specific staff members who made a tangible difference. One reviewer lauds Sherry Bryant as "the best of the best," praising her service-oriented professionalism and her kindness. Others highlight Jonica and Renee for their responsiveness, empathy, and the care they showed in guiding families through available resources. The sense across these comments is that, when contact is successful, Elder Source can be a compassionate connector - linking people to housing assistance, Medicare questions, or other supports, and doing so with genuine concern for the people involved.

A related thread in the feedback centers on BEAM (Beaches Emergency Assistance Ministry) and the way Elder Source coordinated with it to address urgent dental needs. A caregiver describes how Sherry Bryant expedited a financial assistance approval for urgent dental work, synchronized with BEAM's involvement, to ensure that holiday obligations and other needs could be addressed. The reviewer goes on to describe finding a highly regarded local dentist, Dr. Ella at Seaside Dental, whose services were affordable and high quality, and notes that the process allowed for additional dental work to be approved in a timely fashion when BEAM notified Bryant of further needs. This narrative emphasizes an effective collaboration between two community organizations and a clinician who delivered good value and care.

Yet as positive as these experiences are, there are equally pointed critiques about access and responsiveness. A frequent complaint is that reaching Elder Source or obtaining a callback can be extremely challenging, with one person expressing the impression that it is "impossible" to get a hold of someone and that state funds may be sitting unused while families wait. Several caregivers recount long waits, missed calls, and a perception that the organization is overwhelmed and slow to respond, even as they try to balance urgent needs with administrative constraints. In one emotionally charged account, a family describes a lengthy wait of five years without meaningful help, followed by a rapid reassessment that changed a mother's rank and, to them, felt both abrupt and cruel in the context of the stakes involved.

Another cluster of concerns focuses on Medicaid applications and other administrative processes. One reviewer warns strongly against relying solely on Elder Source for Medicaid help, recounting a painful experience in which a staffer named Britni appeared to fall behind, miscommunicated, and delayed a denial that could have been avoided. The fallout included a denial letter, a lack of apparent appeals progress, and a separate, slower-than-necessary sequence that spurred the reviewer to seek outside legal assistance. The reviewer also notes that documents were not forwarded as needed, delaying the entire process and prompting a helpful intervention from a local law firm. Taken together, these stories underscore the real risk of administrative bottlenecks and the importance of clear, timely communication in complex eligibility matters.

Other comments reflect a spectrum of interpersonal experiences that can color the overall impression of Elder Source. Some reviewers describe the organization as an excellent resource for seniors and their families, praising its ability to point people to programs, answer Medicare questions, and provide unbiased information. Positive observations frequently mention the staff's friendliness and willingness to explore options, with several comments highlighting individuals who went beyond basic guidance to advocate for clients or to connect them to additional community resources. Yet there are countervailing notes about inconsistency - claims that some staff members can be slow, distant, or overwhelmed, and that a few interactions felt more like gatekeeping than genuine assistance. The overall tone across these entries is that Elder Source has real value and potential, but that this potential is not guaranteed in every encounter.

The reviews collectively hint at a larger dynamic: when the system works as intended, Elder Source can mobilize a network of assistance that includes emergency funds, housing support, nutrition and caregiving resources, and even dental care arrangements that meet urgent needs. When it does not, families experience gaps that matter deeply - missed callbacks, delayed decisions, and the emotional toll of feeling unheard at moments of crisis. The stories mention a range of roles within the organization - from executive leadership and program coordinators to frontline staff - yet they converge on one essential point: effective coordination and timely communication are central to delivering the kind of relief families seek in difficult times.

In closing, the collection presents Elder Source as a well-intentioned organization that can deliver meaningful, life-changing help when responses are prompt, staff members are accessible, and cross-organizational collaboration runs smoothly. It also documents real frustrations about outreach, follow-through, and administrative delays that can diminish the impact of the good work being done. The praise for specific advocates and partners - such as Sherry Bryant, Jonica, Renee Sares, and BEAM - coexists with warnings about reliance on the organization for certain Medicaid processes or urgent, high-stakes needs. Taken together, the narratives suggest a need for stronger communication pipelines, more consistent responsiveness, and clearer processes to ensure that constructive energy translates into reliable, timely support for elders and their caregivers.

This part of Jacksonville, Florida, offers a variety of amenities that cater to seniors looking for convenience and comfort. With multiple dining options such as Seasons Dumpling, Firehouse Subs, and Waffle House nearby, residents can enjoy a variety of cuisines. Access to pharmacies like CVS and Walgreens make it easy to access necessary medications and healthcare needs. Parks like Losco Park provide opportunities for outdoor recreation and relaxation. Medical facilities such as First Coast Oncology and Baymeadows Family Practice offer quality healthcare services in close proximity. Places of worship like St Joseph's Catholic Church cater to spiritual needs. In case of emergencies, Baptist South hospital is located nearby. Cafes like Starbucks provide spaces for socializing over coffee, while Cinemark Tinseltown and XD offers entertainment options for movie lovers. Overall, this area provides a well-rounded living experience with amenities tailored to the needs of seniors.

Restaurants

• Seasons Dumpling (0.1 miles)
• Firehouse Subs (1.4 miles)
• Zaxby's (1.6 miles)
• Waffle House (2.3 miles)
• Wicked Barley Brewing Company (2.6 miles)
• Steak 'n Shake (2.6 miles)
• Los Toros Mexican Restaurant (2.8 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Winn-Dixie (0.7 miles)
• Walgreens (1.1 miles)
• Walgreens (2.5 miles)
• Walgreens (2.7 miles)
• Winn-Dixie (2.9 miles)
• CVS Pharmacy (3 miles)

Parks

• Losco Park (0.8 miles)
• Losco Regional Park (2.3 miles)
• Clarke House Park (6.6 miles)
• Aberdeen Park (6.7 miles)

Physicians

• First Coast Oncology (1.2 miles)
• Yalch Peter Baptist Primary Care Jacksonville (1.2 miles)
• Clay Eye Physicians & Surgeons (2.3 miles)
• Baymeadows Family Practice (2.9 miles)
• Avecina Medical (4.2 miles)
• Borland-Groover Clinic (4.9 miles)
• Hamoui Omar Dr First Coast Cardiovascular Institute Jacksonville (4.9 miles)

Places of Worship

• Cody Family Enrichment Center (1.6 miles)
• St Joseph's Catholic Church (1.7 miles)
• Freedom Christian Fellowship (1.7 miles)
• Holy Family Catholic School (4 miles)
• Shepherd of the Woods Lutheran Church (4.4 miles)

Hospitals

• Baptist South hospital (2.6 miles)
• Baptist Medical Center South (5.2 miles)

Cafes

• Starbucks (3.3 miles)
• Metro Diner (4.1 miles)
• The Coffee Grinder (4.1 miles)
• Starbucks (4.3 miles)
• Twisted Compass Brewing Co. (4.7 miles)
• Starbucks (5.7 miles)
• The Urban Bean Coffeehouse Cafe (5.7 miles)

Transportation

• Hertz Rent A Car (4 miles)

Theaters

• Cinemark Tinseltown and XD (6.5 miles)