Brookdale Crown Point

Pros

• The residents at Brookdale Crown Point are truly happy and well taken care of by an amazing staff that shows great care and love.
• The facility is described as a clean, secure, and homelike environment with beautiful grounds, creating a peaceful atmosphere for residents.
• Family dinners with themed events provide an enjoyable experience for both residents and their families, contributing to a sense of community.
• Residents have access to various activities that keep them occupied and engaged, enhancing their overall quality of life.
• Brookdale Crown Point is praised for its attentive and friendly staff who are dedicated to providing compassionate care.
• Many families report high satisfaction rates with the communication and support they receive during the transition into the community.
• The memory care program at Brookdale is noted for its effectiveness in reducing stress levels among residents, leading to improved well-being.

Cons

• The facility did not follow hospice orders, leading to two emergency room visits for the resident.
• There were issues with communication among staff, resulting in conflicting information for families.
• Some caregivers were lovely, but overall experiences at Brookdale Crown Point were disappointing.
• The housekeeping staff appeared to be slow or understaffed, impacting cleanliness.
• Residents experienced inadequate food options and dietary restrictions were ignored.
• Maintenance issues persisted, such as closet doors malfunctioning and unsatisfactory cleaning schedules.
• Families faced harassment for payment on the day of their loved one's death.
• Staff changes led to concerns about continuity of care.
• Residents reported feeling accused of inappropriate behavior without just cause.
• There was a lack of reimbursement for extra expenses incurred during residency.

Review

Brookdale Crown Point stands as a prominent memory care community, garnering mixed reviews from families of residents ranging from outright praise to serious concerns about the quality of care. An overarching theme in the feedback highlights the compassionate and attentive staff, who are often described as friendly and dedicated to providing a nurturing environment for their residents. Families frequently commend the warm, inviting atmosphere of Brookdale, emphasizing that it feels more like a home than an institution. Many reviewers appreciate the numerous activities hosted by the staff, including themed family dinners that not only provide enjoyable meals but also foster a sense of community among residents and their families.

Despite these positive sentiments, several reviews express grave dissatisfaction with specific aspects of care delivered at Brookdale Crown Point. Some families reported instances where critical medical instructions were not followed, leading to severe consequences for their loved ones. One reviewer recounted an alarming incident where their father required the Heimlich maneuver during dinner due to being served food he could not chew because he had lost his dentures. This was compounded by complaints regarding medication management; some residents found themselves on heavy medication that affected their alertness and overall well-being. Such experiences have understandably led to anguish among families who entrusted Brookdale with their loved ones’ well-being.

Staff turnover emerged as another concern impacting resident care at Brookdale Crown Point. While some caregivers received high praises for their compassion and dedication, others noted inconsistencies in service delivery due to changes in personnel. A review mentioned that communication barriers arose during administrative transitions, leading to conflicting information regarding care protocols for residents with specialized needs such as those receiving hospice support. Families indicated that this lack of consistent communication could lead to misunderstandings about treatment plans and residential routines.

Nevertheless, many families remain optimistic about the future of Brookdale Crown Point despite its shortcomings. Reviews highlight how responsive staff members are during tours and transitions into residence—families feel welcomed right from initial encounters with administration and caregivers alike. They report satisfaction with cleanliness throughout the facility and praised unique features like beautifully landscaped gardens providing secure outdoor spaces where residents can safely enjoy fresh air and pleasant surroundings.

The physical attributes of Brookdale also receive acclaim; families note spacious rooms designed thoughtfully with safety in mind for those suffering from memory-related illnesses like Alzheimer’s disease or dementia. The layout allows staff members easy supervision of all common areas while promoting socialization amongst residents through designed gathering spaces tailored for engaging activities that accommodate varying levels of independence.

In conclusion, while countless positive experiences highlight what appears to be a great deal of affection directed towards both staff members and the general atmosphere at Brookdale Crown Point, it is essential for potential residents' families to weigh these against legitimate past grievances raised by others regarding healthcare practices within the community. Transparency in medication management practices alongside maintaining thorough adherence to medical directives will surely benefit everyone—residents who deserve dignified aging processes free from undue complexity or risk factors exacerbating pre-existing conditions—and ultimately bolster confidence in this organization moving forward.

This part of Jacksonville, Florida, offers a convenient and diverse range of amenities for seniors looking to settle in the area. With a variety of restaurants such as Firehouse Subs, Zaxby's, and Seasons Dumpling nearby, there are plenty of dining options to explore. Additionally, there are several physician offices and pharmacies within a few miles, providing easy access to healthcare services. For recreational activities, there are parks like Losco Park and Losco Regional Park nearby. Places of worship such as Freedom Christian Fellowship and St Joseph's Catholic Church offer spiritual fulfillment for residents. In case of emergencies, Baptist South Hospital and Baptist Medical Center South are within reach. Cafes like Starbucks and Metro Diner provide opportunities for socializing with friends or enjoying a cup of coffee. Overall, this area offers a comfortable and convenient lifestyle for seniors looking to enjoy their retirement years in Jacksonville.

Restaurants

• Firehouse Subs (0.6 miles)
• Zaxby's (0.7 miles)
• Seasons Dumpling (0.8 miles)
• Wicked Barley Brewing Company (1.7 miles)
• Los Toros Mexican Restaurant (2.2 miles)
• Steak 'n Shake (2.6 miles)
• Waffle House (2.8 miles)

Physicians

• Yalch Peter Baptist Primary Care Jacksonville (0.9 miles)
• First Coast Oncology (1.4 miles)
• Baymeadows Family Practice (2.4 miles)
• Clay Eye Physicians & Surgeons (2.8 miles)
• Borland-Groover Clinic (4.2 miles)
• Hamoui Omar Dr First Coast Cardiovascular Institute Jacksonville (4.3 miles)
• Cancer Specialists Of North Florida (4.3 miles)

Pharmacies

• CVS Pharmacy (1.4 miles)
• Winn-Dixie (1.6 miles)
• Walgreens (1.6 miles)
• Walgreens (2 miles)
• Winn-Dixie (2.3 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (3.3 miles)

Parks

• Losco Park (1.5 miles)
• Losco Regional Park (2.8 miles)
• Clarke House Park (6.5 miles)

Places of Worship

• Freedom Christian Fellowship (2.4 miles)
• Cody Family Enrichment Center (2.4 miles)
• St Joseph's Catholic Church (2.5 miles)
• Holy Family Catholic School (3.7 miles)
• Shepherd of the Woods Lutheran Church (5 miles)

Hospitals

• Baptist South hospital (3.4 miles)
• Baptist Medical Center South (6 miles)

Cafes

• Starbucks (3.5 miles)
• Starbucks (3.5 miles)
• Metro Diner (3.8 miles)
• The Coffee Grinder (3.9 miles)
• Twisted Compass Brewing Co. (5.5 miles)
• Starbucks (5.6 miles)
• The Urban Bean Coffeehouse Cafe (5.7 miles)

Transportation

• Hertz Rent A Car (4.5 miles)

Theaters

• Cinemark Tinseltown and XD (5.9 miles)