Palmetto Care Center
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6750 West 22Nd Court, Hialeah, FL 33016
For more information about senior living options: (844) 490-3973
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The staff are kind and professional, consistently ensuring residents' well-being. The facility is clean, well-maintained, and welcoming. Residents receive warm, personalized care delivered with love and respect by nurses and aides. The therapy, DON, and ADON teams attend to each situation personally and attentively. Guest services are friendly, helpful, and capable of brightening patients' days. The food is delicious and sometimes described as better than home. Families find the care and attention from caregivers to be compassionate and attentive. The rehabilitation and nursing teams are top-notch with high-quality care. The environment is safe, comfortable, and conducive to recovery. The center is highly recommended by families and praised as a gold standard in the industry.
They say there is nobody responsible for anything and the overall experience is horrible. They report a consistent shortage of basic supplies, never the correct size of pamper, and no compassion from management or some staff. They describe the room as dirty with a strong urine smell. They state the facility is outdated and not prepared to rehabilitate patients after surgery. They recount a billing dispute with threats of collection after an incorrect quote. They warn others to stay away from the place.Palmetto Care Center draws a wide range of impressions from the families and residents who have walked its halls. Across the notes, a common thread emerges: many people describe a facility that feels warm, personal, and staffed by people who genuinely care. Several voices highlight specific staff members who stood out for forming meaningful connections with residents and their loved ones. Names that recur include Mary S?nchez Naschi, Nataly, Isabel, Vivian, Martha Delgado, Nataly Nacho, Rosa, and Arasay, all of whom are remembered for their kindness and approachable presence. Even when the overall experience isn't perfect, these personal connections leave a lasting impression on families who feel seen and supported.
The clinical staff also receives frequent praise. Reviewers consistently mention excellent service and attentive care from the morning receptionist onward. Mary, who works in customer service, is cited as highly professional and committed to ensuring that every detail is taken care of. Families repeatedly note that the care team - nurses, therapy staff, and management leaders - act with dedication. In particular, Dr. Contreras and Lisandra, a Nurse Practitioner, are described as extremely attentive, always available, and focused on checking in on patients. Dr. Bhandal is commended for explaining medical details in a patient and understandable way. Several reviewers go so far as to say that a five-star rating doesn't seem sufficient to express the level of care they witnessed.
Therapy and administrative leadership also appear in a very favorable light. The DON and ADON are described as individuals who genuinely attend to each resident's situation and the concerns of their families, emphasizing a culture of involvement and accountability. The therapy team receives high marks for helping residents regain strength and independence, with particular appreciation for hands-on, personalized approaches during rehabilitation. These testimonials suggest a coordinated, team-based effort in which therapists, nurses, and managers work together to support each resident's recovery journey.
Cleanliness and the facility environment are other recurring themes. A consistently clean facility, friendly front-line staff, and a welcoming guest services presence are repeatedly highlighted. One reviewer notes a recent addition of a guest services representative who is welcoming and helpful, reinforcing a culture of hospitality alongside clinical care. The experience of a recent tour is described positively, with CarePatrol representatives praising the high level of care, professionalism, and warmth displayed by the entire team. The overall impression is of a well-kept, organized environment where families feel invited to participate in their loved ones' care.
There are also vivid, positive personal stories that underscore the human side of care. For example, a resident in room 102 spent about a month at the facility and received attentive, compassionate care across the board - from the physical therapy to the nursing staff. A staff member named Lakisha, who works in Guest Services, is singled out repeatedly for her warmth, sense of humor, and tireless efforts to keep residents and their families engaged and supported. Her ability to bring light to difficult days - "always there to make Tim laugh" - is highlighted as a crucial part of the resident's well-being. The emphasis on cheerful, patient-centered service extends to concierge and front desk staff, whose politeness and willingness to help are noted as integral to the overall experience.
Yet not all experiences described are positive. A segment of the reviews communicates deep concern and dissatisfaction. One account mentions the absence of yellow diapers and a broader sense that no one is responsible for various problems, labeling the experience as horrible. Other families describe a consistent shortage of basic supplies, such as the correct sizes of incontinence products, a loud and unsettled environment, and a perceived lack of compassion from management. These critiques warn prospective families to consider whether the facility's internal processes and leadership meet their expectations for reliability and dignity. Some reviewers go further, calling the place outdated and not suitable for those recovering from surgery, and they express strong recommendations to stay away.
Several accounts provide more specific, troubling details about care during hospital-to-care-center transitions and daily rehab realities. One family describes a situation where a loved one awaiting knee rehabilitation found it difficult to rest after surgery due to the environment and a perceived lack of appropriate rehabilitation readiness. There are also emotionally charged remarks from families whose loved ones experienced discomfort or distress, including a weekend visit in which the room was described as dirty with an unpleasant urine odor. Together, these narratives emphasize a need for ongoing attention to cleanliness, odor control, and the specialized needs of post-surgical rehabilitation patients.
Despite the criticisms, many reviews affirm the center's strengths and the profound differences a compassionate team can make. Families consistently praise the overall quality of care for residents who have complex needs - praising not only the clinical staff but also the warm interactions that help families feel supported during stressful times. The facility is described as offering good nutrition, a range of activities, and a positive atmosphere when things are running smoothly. In several testimonials, relatives express gratitude for the care their loved ones receive, the trust they've developed in the staff, and the relief of knowing that someone truly cares about their family member's well-being. The stories culminate in a sense of confidence that, for many patients, Palmetto Care Center is a place where comfort, dignity, and professional care come together.
In sum, Palmetto Care Center emerges as a place of strong, personal connections and capable clinical care for many families. The praise for specific staff members - Mary, Nataly, Isabel, Vivian, Martha Delgado, Nataly Nacho, Rosa, Arasay, Lakisha, Mary from the front desk, and clinicians like Dr. Contreras, Lisandra, and Dr. Bhandal - speaks to a culture of warmth and professional dedication. At the same time, voices of concern about supplies, room cleanliness, management responsiveness, and the realities of rehabilitation for post-surgical patients remind readers that no facility is without room for improvement. For those evaluating Palmetto Care Center, the decision often hinges on balancing these experiences: the genuine compassion and excellent day-to-day care reported by many families against the cited gaps in operations and environment that some families found unacceptable.
90 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Miami International (7 miles away) Fort Lauderdale-Hollywood International (17 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Palmetto Care Center is an assisted living community located in Hialeah, FL. Our community offers a wide range of amenities to enhance the quality of life for our residents. Residents can enjoy having access to a beauty salon, cable or satellite TV, and a computer center. Our dining room provides restaurant-style dining with delicious meals prepared and served by our dedicated staff.
For recreational activities, we have various spaces available including a fitness room, gaming room, small library, and outdoor garden. Residents can also take part in scheduled daily activities and resident-run activities to stay engaged and socialize with others.
Care services are available around the clock to ensure the well-being of our residents. We have a 24-hour call system and supervision, as well as assistance with activities of daily living such as bathing, dressing, and transfers. Our staff also provides medication management and follows special dietary restrictions like diabetes diets.
Transportation is made convenient through our community-operated transportation services that arrange both non-medical transportation and transportation for doctor's appointments. Move-in coordination is also provided to assist new residents in settling in comfortably.
Additionally, we offer amenities focused on mental wellness such as a wellness center and high-speed internet access for staying connected with loved ones. Housekeeping services keep the living spaces tidy, while private bathrooms ensure privacy.
Our location is surrounded by cafes, parks, pharmacies, restaurants, transportation options, and places of worship for residents to explore nearby attractions.
At Palmetto Care Center, we strive to provide an enriching environment where residents can receive personalized care while enjoying various amenities and engaging in meaningful activities.
Palmetto Care Center is located at 6750 West 22Nd Court, Hialeah, FL 33016 in Miami-Dade County, Florida
Palmetto Care Center on seniors.fyi includes 3 photos including images showing building, landscaping, architecture, outdoors, entrance, parking, palm trees, urban, and more.
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