Infusal in Hialeah, FL

Pros

• Sahily is excellent with her patients.
• Med Care Infusion provides top-notch infusion services with professionalism and care.
• Sahilys is always ready to help and assist, with a cheerful personality.
• The delivery service from Med Care Infusion is five stars and very reliable.
• Ana Parra is patient, kind, and very helpful, resolving issues quickly.
• Sshilys is an excellent pharmacy technician, highly recommended.
• Sayli is the best at Village Medical Center Pembroke Pines; patients love her.
• The pharmacy staff at Village Medical Center Pembroke Pines are caring and courteous; they deliver meds and equipment.
• Med Care Infusion's team is attentive, knowledgeable, and always available to answer questions.
• The service at Med Care Infusion is consistently excellent, with reliable home delivery.
• They go above and beyond to accommodate patients, delivering equipment and medications promptly.
• Med Care Infusion staff treat patients like family, providing outstanding customer service.

Cons

• They describe the company as the worst in the United States due to unprofessional service and unreliable equipment.
• They state customer service is non-existent and staff have no idea what is going on.
• They report chronic delays in deliveries and failures to meet scheduled service dates.
• They claim phone lines are constantly busy or non-functional and calls go unanswered.
• They describe staff as rude, condescending, and lacking bedside manners.
• They report receiving defective equipment that required multiple visits but was never fixed.
• They say the company mismanages paperwork and fails to provide needed prescriptions or replacements.
• They indicate drivers sometimes leave medications with neighbors without consent.
• They warn others to avoid the company and consider switching to other providers.

Review

This community is best suited for families that need regular home infusion therapy and ongoing equipment support and can actively manage the provider to ensure timely, safe service. The ideal client is a vigilant caregiver who will press for urgent needs, confirm paperwork, and demand clear, frequent updates. In practice, success hinges on having a dedicated advocate who can escalate missed deliveries, verify orders, and secure replacements when a device or supply is short. The bottom line is reliability: on-time deliveries of medications, oxygen, and respiratory equipment are non-negotiable for safely caring for a seriously ill loved one, and warmth alone cannot compensate for gaps in execution.

Those seeking a hands-off, consistently predictable partner should consider alternatives. The history of inconsistent communication and delayed shipments makes this provider risky for households that cannot chase issues daily. Several families report unreliable phone contact and weak follow-through on urgent needs, with urgent requests often requiring persistent advocacy before action occurs. For families prioritizing steady, transparent escalation and a proven on-time track record, exploring other infusion providers with stronger performance and clearer accountability is prudent. Options like Apria and similar outfits are frequently cited as preferable when reliability is non-negotiable.

On the plus side, there are pockets of excellent attentiveness. A number of staff, especially Sahilys at Village Medical Center, are repeatedly described as compassionate, knowledgeable, and ready to help. When coordination lines up, home delivery and infusion support arrive promptly, and the pharmacy team provides patient-focused service, including timely medication delivery and practical guidance on how to use equipment. Those moments of effective service demonstrate what the operation can achieve when it functions smoothly, and they remind families that competent, personable staff do exist within the organization.

Yet the cons dominate the overall impression. Repeated delays, missed deliveries, and reports of unreturned calls color most experiences. Critical equipment, oxygen concentrators, CPAP supplies, and other life-sustaining items, has arrived late or not at all, creating safety concerns and real risk to homebound patients. Communication is inconsistent, with staff giving conflicting information and a recurring pattern of excuses about systems being down or paperwork misrouted. Several reviews describe unprofessional bedside manners from visiting nurses and ongoing disputes over billing and reconciliation, adding stress to an already challenging care situation.

These pros do not offset the scale and frequency of the cons. The reliability gap, the frequent delays, the lack of dependable escalation, and the safety implications of late oxygen and other essential devices, undermines trust and peace of mind. Warmth and a few standout staff moments are valuable but insufficient when lives can hinge on timely infusions and equipment. In practical terms, the provider’s strengths are episodic rather than systemic, while the risks are persistent enough to demand serious consideration before committing to care plans that rely on home infusion and equipment delivery.

For families pursuing this provider, a disciplined, proactive approach is essential. Demand a single, accountable point of contact and a written service-level agreement outlining delivery windows, escalation steps, and consequences for missed commitments. Insist on 24/7 escalation channels for urgent needs, and verify backup equipment and spare parts availability, especially for oxygen and respiratory devices. Require written confirmations for all orders and deliveries, and establish a rapid-review process to address any discrepancies in charges or paperwork. In parallel, keep reputable alternatives in play, and be prepared to switch if performance fails to meet essential safety and reliability standards. The prudent path blends cautious engagement with firm expectations and a clear exit strategy.

This area of Hialeah, Florida offers convenient access to several pharmacies, cafes, parks, transportation options, restaurants, places of worship, physicians, theaters, and hospitals. With multiple pharmacies within a few miles radius, accessing medication and healthcare services is made easy. There are also plenty of dining options nearby for those who enjoy eating out. The presence of parks provides opportunities for outdoor recreation and relaxation. Additionally, the proximity to public transportation hubs makes it easy to get around the city. For seniors looking for a vibrant and well-connected community with essential amenities close by, this area of Hialeah could be an excellent choice for senior living.

Pharmacies

• Walgreens (1 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.2 miles)
• Winn-Dixie (2.3 miles)
• CVS Pharmacy (4 miles)
• CVS Pharmacy (4.4 miles)

Cafes

• Starbucks (2.2 miles)
• Panera Bread (5.1 miles)
• Starbucks (7.1 miles)
• Panera Bread (7.2 miles)
• Starbucks (8.9 miles)

Parks

• Royal Oaks Park (3.1 miles)
• Palm Springs North Park (3.6 miles)
• Morgan Levy Park (4.7 miles)
• Babcock Park (5 miles)
• Scott Park (7.1 miles)
• River Run Park (8 miles)
• North Trail Park (8.7 miles)

Transportation

• Okeechobee Metrorail Station (3.2 miles)
• Tri-Rail Metrorail Transfer (4.7 miles)
• American Airlines Admirals Club (6.4 miles)
• American Airlines Flagship Lounge (6.4 miles)
• Skytrain Station 3 (6.5 miles)
• Concourse D (6.5 miles)
• Security Checkpoint 3 (6.5 miles)

Restaurants

• Chili's Grill & Bar (3.9 miles)
• Booby Trap Doral (4.1 miles)
• Corona Beach House (4.1 miles)
• Jackson Soul Food II (5.3 miles)
• Chick-Fil-A (5.6 miles)
• La Carreta (6.4 miles)
• The Clover Irish Pub (6.4 miles)

Places of Worship

• Mother Of Our Redeemer Catholic Church (4.3 miles)
• Our Lady of Guadalupe (6.9 miles)
• St Dominic's Catholic Church (7.4 miles)

Physicians

• Pediatric Associates Doral (5.1 miles)

Theaters

• AMC Pembroke Lake 9 (9 miles)

Hospitals

• Memorial Hospital West (9.1 miles)