Infusal

Pros

• Sahily is excellent with her patients; we love her very much.
• They provide excellent services and support to patients; Sahilys is always ready to help and assist at Village Pharmacy.
• Working with Med-Care has been a wonderful experience for my mother; the delivery service is 5 stars.
• Sahilys at the Med-Care location in Village Medical Center Century Village has been wonderful; she has a cheerful personality and is always helpful.
• Ana Parra is absolutely the best; she is patient, kind and very helpful.
• Med Care Infusion provides top-notch infusion services with professionalism and care; their team is highly skilled, attentive, and knowledgeable.
• Sshilys is an excellent pharmacy technician; a doctor recommends her 100%.
• Sahilis excellent service is very loved by all.
• The pharmacy at Village Medical Center in Pembroke Pines is the best; Sayli is the best of the best and very good with patients.
• Sahilys Gutierrez delivers special customer service and is the best in the pharmacy; she picks up medicines and brings them to patients' homes.
• The delivery service is 5 stars.
• Sahilis is an excellent professional, very attentive, a special person.

Cons

• The company is the worst in the United States.
• The company is focused on money rather than patient care.
• The pharmacy service is terrible.
• Customer service is terrible and does not return calls.
• The company has horrible staffing and fractured communication.
• The customer service is non-existent.
• The company misleads customers by failing to deliver medications.
• The house concentrator only delivers 68% oxygen, not the required 100%.

Review

The collection of patient reviews presents a highly mixed and often distressing picture of the company's performance across its services, from home infusion and oxygen equipment to pharmacy operations. A large portion of the feedback centers on frustration with delivery timelines, equipment reliability, and the perceived urgency with which urgent medical needs are treated. Readers encounter warnings that span from "do not use them" to outright accusations of neglect toward vulnerable patients. Yet, embedded within the same pool are occasional praise for specific staff members and particular locations, suggesting that experiences can vary dramatically depending on who is handling a case.

A dominant theme is the trouble surrounding delivery and the reliability of home medical equipment, especially oxygen concentrators. Several reviewers recount serious equipment problems: an oxygen concentrator that purportedly runs too briefly, battery and charger questions, and experiences where a device failed to deliver oxygen reliably - crucial for patients with lung cancer, pulmonary fibrosis, or other serious conditions. Some accounts describe technicians who arrived unprepared, without the proper instruments to test the equipment, or who did not deliver an in-depth assessment, leaving patients frustrated and unsure of whether their life-sustaining devices would function when needed. In one disturbing scenario, a patient was told to obtain batteries via a pulmonologist, and another review notes that a consult earlier provided a small loaner tank, only for home equipment to collapse without adequate oxygen support. These narratives underscore a pattern where the perceived adequacy of the equipment and the thoroughness of the testing process are called into question.

Amidst the equipment concerns, there are varying experiences with Med Care Infusion's home services. On the positive side, some patients praise Med Care Infusion for providing professional, coordinated infusion care at home, with a skilled team and attentive staff. They describe the service as convenient and a meaningful improvement in their treatment experience, noting that therapy and medications can be coordinated through the company. However, many other reviews describe systemic problems such as lack of staffing, fractured communication, and inconsistent service quality. These complaints suggest that while some patients receive competent, well-organized care, others encounter significant gaps in staffing and communication that interfere with timely and effective treatment.

The Village Medical Center Pembroke Pines location, particularly its on-site pharmacy, emerges as a focal point for both praise and sharp criticism. A number of patients sing the praises of specific staff members, especially Sahily/Sayli/Sahilys, who are described as exceptionally helpful, patient, and responsive. In contrast, other reviews characterize the same pharmacy as terrible, with delays in delivering medications, long wait times, and a pattern of unreturned calls and outdated or incorrect information in the system. Some patients report that certain representatives failed to provide last names or employee numbers, or insisted on creating profiles before assisting, which adds to the sense of impersonal or opaque service. Positive notes frequently highlight personal interactions with Ana Parra, who is praised for resolving billing issues quickly, illustrating how individual staff can shine even when the broader system underperforms.

Administrative hurdles and coordination with doctors also appear as persistent sources of frustration. Several reviews describe problems with paperwork and referrals, including reports that doctors sent documents to the wrong fax number, causing delays in obtaining essential equipment. Patients recount attempts to contact supervisors and escalations that lead to little improvement, coupled with insinuations that the company's interactions with insurers and other providers are fraught with miscommunication. In some cases, patients express a willingness to seek equipment from alternative suppliers, driven by ongoing delays and perceived bureaucratic bottlenecks. Taken together, these administrative challenges contribute to a broader sense that coordination among departments is inconsistent and sometimes ineffective.

Patterns of customer service behavior emerge as a salient theme across reviews, with variability that magnifies the perception of overall reliability. Some patients describe encounters with representatives who are friendly and helpful but fail to deliver promised follow-up, while others report rude or unhelpful interactions. Instances where staff appear to lack full identification or clear escalation paths - such as being asked to create a profile or being unable to provide a last name or employee number - further erode trust. While a handful of customers report positive, personalized care and clear communication from certain staff members, the general tone across many reviews is one of disappointment in responsiveness and accountability, especially when urgent health needs are at stake.

Finally, the reviews incline toward strong cautionary language about using the company at all. Many entries explicitly advise readers to avoid the provider, arguing that the company's customer service is non-existent, that staff lack knowledge or accountability, and that the lack of timely care could be dangerous for vulnerable patients. Some reviewers urge patients to contact state lawmakers or Medicare/Medicaid to report problems, reflecting a sense that the issues extend beyond isolated incidents and into systemic failures. Yet within this chorus of complaints there are resonant testimonials of dedicated individuals who are praised for their professionalism and care, reminding readers that experiences can be highly location- and person-specific.

In sum, the feedback paints a complex and often troubling portrait. While certain patients report compassionate, competent service - especially from specific staff at Village Medical Center Pembroke Pines and some infusion teams - the majority of accounts focus on delays, miscommunication, equipment reliability concerns, and perceived neglect of urgent medical needs. The divergent experiences emphasize that outcomes may hinge on the particular team involved and the effectiveness of coordination across departments. For anyone evaluating this provider, it would be prudent to seek current, location-specific reviews, confirm supply timelines and equipment specifications in writing, and maintain thorough records of all interactions to facilitate escalation if issues arise.

This area of Hialeah, Florida offers convenient access to several pharmacies, cafes, parks, transportation options, restaurants, places of worship, physicians, theaters, and hospitals. With multiple pharmacies within a few miles radius, accessing medication and healthcare services is made easy. There are also plenty of dining options nearby for those who enjoy eating out. The presence of parks provides opportunities for outdoor recreation and relaxation. Additionally, the proximity to public transportation hubs makes it easy to get around the city. For seniors looking for a vibrant and well-connected community with essential amenities close by, this area of Hialeah could be an excellent choice for senior living.

Pharmacies

• Walgreens (1 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.2 miles)
• Winn-Dixie (2.3 miles)
• CVS Pharmacy (4 miles)
• CVS Pharmacy (4.4 miles)

Cafes

• Starbucks (2.2 miles)
• Panera Bread (5.1 miles)
• Starbucks (7.1 miles)
• Panera Bread (7.2 miles)
• Starbucks (8.9 miles)

Parks

• Royal Oaks Park (3.1 miles)
• Palm Springs North Park (3.6 miles)
• Morgan Levy Park (4.7 miles)
• Babcock Park (5 miles)
• Scott Park (7.1 miles)
• River Run Park (8 miles)
• North Trail Park (8.7 miles)

Transportation

• Okeechobee Metrorail Station (3.2 miles)
• Tri-Rail Metrorail Transfer (4.7 miles)
• American Airlines Admirals Club (6.4 miles)
• American Airlines Flagship Lounge (6.4 miles)
• Skytrain Station 3 (6.5 miles)
• Concourse D (6.5 miles)
• Security Checkpoint 3 (6.5 miles)

Restaurants

• Chili's Grill & Bar (3.9 miles)
• Booby Trap Doral (4.1 miles)
• Corona Beach House (4.1 miles)
• Jackson Soul Food II (5.3 miles)
• Chick-Fil-A (5.6 miles)
• La Carreta (6.4 miles)
• The Clover Irish Pub (6.4 miles)

Places of Worship

• Mother Of Our Redeemer Catholic Church (4.3 miles)
• Our Lady of Guadalupe (6.9 miles)
• St Dominic's Catholic Church (7.4 miles)

Physicians

• Pediatric Associates Doral (5.1 miles)

Theaters

• AMC Pembroke Lake 9 (9 miles)

Hospitals

• Memorial Hospital West (9.1 miles)